Mitel 5207 User manual

USER GUIDE

IP Phone

5207

MITEL NETWORKS™

SX-200-LW19- 3.2

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Contents

ABOUT YOURPHONE

TIPSFORYOUR COMFORT AND SAFETY

Don't cradle the handset! 2

Protect your hearing 3

Using a headset3

Adjusting the viewing angle 3

CUSTOMIZING YOUR PHONE

RingerControl4

Handset ReceiverVolume Control 4

Speaker Volume Control5

Display Contrast Control 5

FeatureKeys 5

LanguageChange 5

MAKING AND ANSWERING CALLS

Make a Call -PBX6

Make an External Call- KTS 6

Answera Call 6

Redial 6

SpeedCall Keys 7

SpeedCall -Personal 8

Auto-Answer8

Handsfree Operation9

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CALL HANDLING

Hold10

Transfer10

Conference10

Swap 11

CallForward12

CallForward (Enhanced) 13

Call Forward (No Internal/External Split)15

CallForward (No Internal/External Split-Enhanced)16

Call Forward - I'mHere 17

Call Forward - Forced 18

Call Forward - Toggle 18

Messaging - Advisory19

Messaging - Callback 19

USING ADVANCED FEATURES

Account Codes20

Callback20

CallPark 21

CallPark -System 22

CallPickup22

Campon23

Do Not Disturb23

Override (Intrude)23

Paging - PA 23

Paging - Direct 24

Paging - All Set24

Paging - Group 25

Handset Mute25

Direct StationSelect/Busy Lamp Field(DSS/BLF) 25

DSS/BLF/Call Pickup 26

Direct Page/BLF 26

DSS/BLF/Direct Page/Call Pickup 26

Record a Call 27

Reminder28

Reminder -Multiple29

Music29

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ABOUT YOUR PHONE

The 5207 IP Phone has eight fixed-function keys ( SUPERKEY, HOLD,

TRANS/CONF, CANCEL, REDIAL, SPEAKER, MESSAGE, MICROPHONE,

and ) and 14 personal keys with built-in status indicators. The

personal key on the bottom right is always your Prime Line; the remaining

personal keys can be programmed as:

Feature keys (for example, Swap ). You can program feature keys from

your phone. Your administrator can also program feature keys.

Speed Call keys. You can program speed call keys from your phone.

Line Appearances. Only the administrator can program line appearances.

Your telephone also features display-assisted selection of features, on-hook

dialing, and a large Message Indicator.

Note: When using the SUPERKEY, press Cancel to back up one menu

level.

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Phone buttons

1. Handset

2. Speaker

3. Display

4. Message Waiting Indicator

5. Fixed-Function Keys

6. Volume Control

7. Keypad

8. Programmable Feature Keys

9. Designation Card

Line status indicators

Designation Card

Write the name of the feature keys on the designation card (use the side of

the card without arrows). Use the slot behind the plastic cover at the bottom

of the phone to remove/insert the designation card.

TIPS FOR YOUR COMFORT AND SAFETY

Don't cradle the handset!

Prolonged use of the handset can lead to neck, shoulder, or back discomfort,

especially if you cradle the handset between your ear and shoulder.

When line is the indicator is

Idle Off

Busy On (red)

Ringing Flashing slowly (red)

On hold at your set Flashing rapidly (green)

On hold at another set Flashing slow on/fast off (green)

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Protect your hearing

Your phone has a control for adjusting the volume of the handset receiver.

Because continuous exposure to loud sounds can contribute to hearing loss,

keep the volume at a moderate level.

Using a headset

5207 IP Phones DO NOT support the direct connection of a headset. Use of a

headset with this phone requires a Plantronics M12 Vista Universal Amplifier.

The amplifier plugs into the handset port on the underside of the phone.

Follow all instructions in the Plantronics M12 Vista documentation for proper

installation and use.

Plantronics models P51, P81, P101N, and Supra NC headsets are the ONLY

headsets approved for use with the 5207 IP Phone through the Plantronics

M12 Vista. For optimum audio quality, set the M12 volume control to a low

setting (1 to 3).

CAUTION: Using a headset without the required amplifier may cause

hearing damage.

Adjusting the viewing angle

To tilt your telephone for better viewing:

1. Press the release tabs on the sides of the stand.

2. Hinge the two front hooks and snap the two back hooks of the stand into

either the upper or lower notches on the back of the phone.

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CUSTOMIZING YOUR PHONE

Ringer Control

To adjust the Ringer Volume while the set is ringing:

Press or .

To adjust the Ringer Pitch while the set is idle:

1. Press SUPERKEY.

2. Press # until "Ringer Adjust?" appears.

3. Press *for Yes.

4. Press * to adjust the ringer pitch.

5. Press or .

6. Press # to save.

7. Press SUPERKEY.

Handset Receiver Volume Control

To adjust the Handset Receiver Volume when you are using the

handset:

Press or .

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Speaker Volume Control

To adjust the Speaker Volume when making an on-hook call or when

listening to background music:

Press or .

Display Contrast Control

To adjust the Display Contrast while your set is idle:

Press or .

Feature Keys

To display information about a key:

1. Press SUPERKEY.

2. Press a personal key.

3. Press SUPERKEY.

To program a feature key:

1. Press SUPERKEY.

2. Press # until "Personal Keys?" appears.

3. Press * for Yes.

4. Press a personal key that isn't a line key.

5. Press * for Change.

6. Press # until the desired feature appears.

7. Press * for Yes.

8. Press SUPERKEY.

Language Change

To change the display language:

1. Press SUPERKEY.

2. Press # until "Language?" appears.

3. Press * for Yes.

4. Press * to change the language.

5. Press # until the desired language appears.

6. Press * to save your selection.

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MAKING AND ANSWERING CALLS

If your telephone system operates as a PBX, the Prime Line can be used for

both incoming and outgoing calls. Outgoing calls require dialing a line access

code (usually "9") followed by the telephone number.

In a key telephone system (KTS), the Prime Line is used for internal

(Intercom) calls only. Outgoing calls require the use of Line keys.

Make a Call - PBX

1. Lift the handset.

2. Dial the extension number or a line access code (usually "9") and the

telephone number for an outside call.

Press a Speed Call key.

Make an External Call - KTS

1. Lift the handset.

2. Press a Line key.

3. Dial the telephone number.

Press a Speed Call key.

Press REDIAL.

Answer a Call

Lift the handset.

Press the flashing Line Appearance key and lift the handset.

Redial

To redial the last number that you manually dialed:

1. Lift the handset.

2. Press REDIAL.

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Speed Call Keys

You may use Speed Call Keys to make a call or to send a string of digits

during a call (press a Speed Call Key during a call to send a multi-digit

password, for instance).

To dial a stored Speed Call number:

1. Lift the handset.

2. Press a Speed Call key.

To store a Speed Call number:

1. Press SUPERKEY.

2. Press # until "Personal Keys?" appears.

3. Press * for Yes.

4. Press a personal key that isn't a line key.

5. Press * to change the speed call number.

6. Do one of the following:



To store a new number, enter "9" or other digit(s) used to access an

outside line (if required) followed by enter the telephone number.

Press HOLD between digits to insert a one-second pause during

dialing - press HOLD more than once to lengthen the pause).



To enter the last number dialed, press REDIAL.

7. Press the personal key again.

8. Do one of the following:



To make the number private, press *.



To keep the number visible, press #.

9. Press SUPERKEY.

-8-

Speed Call - Personal

To dial a stored personal Speed Call number:

1. Lift the handset.

2. Dial 52.

3. Enter an index number between 1 and 5.

To store a personal Speed Call number:

1. Lift the handset.

2. Dial 51.

3. Enter an index number between 1 and 5.

4. Enter "9" or other digit(s) used to access an outside line (if required)

followed by enter the telephone number.

Press HOLD between digits to create a one-second pause during dialing -

press HOLD more than once to lengthen the pause).

5. Hang up.

Auto-Answer

To answer a call when you hear ringback:

Communicate using the speaker and the microphone.

To terminate a call:

Press CANCEL.

Wait for the caller to hang up.

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Handsfree Operation

To use Handsfree Operation to make calls:

1. If you want to use a Non-Prime Line, press a Line Appearance key.

2. Dial the number.

3. Communicate by using the speaker and the microphone.

To use Handsfree Operation to answer calls:

1. Press the flashing line key.

2. Communicate by using the speaker and the microphone.

To hang up while using Handsfree Operation:

Press SPEAKER.

To temporarily disable the microphone during a Handsfree

conversation:

Press MICROPHONE (the microphone LED turns off).

To re-enable the microphone and return to the conversation:

Press MICROPHONE (the microphone LED turns on).

To disable Handsfree Operation:

Lift the handset.

To return to Handsfree Operation:

1. Press SPEAKER.

2. Hang up.

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CALL HANDLING

Hold

To place a call on Hold:

Press HOLD.

To retrieve a call from Hold:

1. Lift the handset.

2. Press the flashing line key.

To retrieve a call from Hold at another station:

1. Press the flashing line key.

2. Dial 23 and the number of the station that placed the call on Hold.

Transfer

To Transfer an active call:

1. Press TRANS/CONF.

2. Dial the number of the third party.

3. Do one of the following:



To complete the Transfer, hang up.



To announce the Transfer, wait for an answer, consult, and hang up.



To cancel the Transfer, press CANCEL.

Conference

To form a Conference when a two-party call is already in place, or to

add another party to an existing Conference:

1. Press TRANS/CONF.

2. Dial the number of the next party

3. Wait for an answer.

4. Press TRANS/CONF.

To leave a Conference:

Hang up.

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Swap

To call another party when you are in an established two-party call:

1. Press TRANS/CONF.

2. Dial the number.

To alternate between the two parties:

Press the Swap/Trade feature key.

Note: For information on programming a feature key, see "Feature Keys"

elsewhere in this guide.

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Call Forward

Call Forward lets you redirect incoming calls to an alternate number.

"External Calls?" redirects your incoming external calls only; "Internal Calls?"

redirects your incoming internal calls only. If you want to redirect both

external and internal calls, you must program each separately.

"Always Forward?" redirects all incoming calls regardless of the state of your

telephone. "When No Answer?" redirects calls after several rings if you don't

answer. "When Set's Busy?" redirects calls when your telephone is busy.

"Busy/No Answer?" redirects calls when your telephone is busy or when you

don't answer.

Note: For information about "I'm Here?", see Call Forward - I'm Here.

To program Call Forward:

1. Press SUPERKEY.

2. Press # until "Call Forwarding?" appears.

3. Press * for Yes.

4. Do one of the following:



To program external forwarding, press *.



To program internal forwarding, press # and press *.

5. Press # until the desired type of Call Forward appears.

6. Press * for program Call Forward.

7. Dial the destination number.

8. Press to save.

9. Press SUPERKEY to exit.

To turn Call Forward on and off (once it has been programmed):

1. Press SUPERKEY.

2. Press # until "Call Forwarding?" appears.

3. Press * for Yes.

4. Do one of the following:



To program external forwarding, press *.



To program internal forwarding, press #.

5. To turn call forwarding on or off, press *, and then #.

6. Continue turning other types of call forwarding on or off or press

SUPERKEY to exit.

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Call Forward (Enhanced)