Mitel Deskphone 6873 User manual

Virtual Communications Express Reference
Guide: Mitel/Aastra 6873 SIP Phone
Navigation
Figure 1Navigate

Virtual Communications Express
Reference Guide: Mitel/Aastra 6873 SIP Phone
2
Basic Call Handling
Place a Call
1. Lift the handset.
2. Press a Line key, or press .
3. Dial the number on the keypad and press the Dial soft key.
End a Call
Place the handset on the cradle, or press .
Answer a Call
Lift the handset, press the Line key, or press .
Ignore a Call
Press or the Ignore soft key when the phone is ringing to ignore the incoming call and send the
incoming call directly to voice mail (if configured).
Redial
Press once to access a list of recently dialed numbers.
Press and to scroll through the entries.
Press the Select or Dial soft key to redial the selected number.
Press twice to call the last dialed number.
Mute
Press to mute the handset, headset, or speakerphone.
Hold/Resume
1. To place a call on hold, press while on a call.
2. To resume the call, press again, or press the Line key corresponding to the line where the call
is being held.

Virtual Communications Express
Reference Guide: Mitel/Aastra 6873 SIP Phone
3
Touchscreen Navigation
User Interface (UI) navigation is performed using the LCD touchscreen. Swipe left and right
in the top soft key area to switch soft key screens. Swipe left and right on the area to the
right of the top soft keys to switch to the line and call screens,and swipe up and down to
scroll through the different lines or calls on the respective screen. To select a line, call, or any
other item, simply press the item on screen. The figure below provides a visual
representation of the different screens and UI navigation behavior.
Note:The Detailed View screen is only accessible when at least one call is in a ringing or connected state. The
Multi-View screen is only accessible when more than one call is a ringing or in a connected state.
Figure 2Touchscreen Navigation

Virtual Communications Express
Reference Guide: Mitel/Aastra 6873 SIP Phone
4
Home Screen
The Home screen displays the date, time, and status messages. It is the default screen displayed when the
phone is in an idle state.
Line Selection Screen
The Line Selection screen allows you to view the lines in use and select a line to act upon.

Virtual Communications Express
Reference Guide: Mitel/Aastra 6873 SIP Phone
5
Detailed View Screen
The Detailed-View screen displays all the information for a specific call. It is the default screen displayed for
all active point-to-point calls.
Multi-View Screen
The Multi-View screen allows you to manage your calls more efficiently when you have more than one call in
progress. It is particularly useful in transfer and conference scenarios. All pertinent information from the
Detailed View screen is also available on the Multi-View screen, but information for two remote parties can
be seen simultaneously.

Virtual Communications Express
Reference Guide: Mitel/Aastra 6873 SIP Phone
6
Advanced Call Handling
The 6873 SIP phone provides simple and convenient methods for transferring calls and establishing
conference calls.
Note: Transferring and conferencing can be initiated on both the Multi-View and Detailed View screens.
Call Transfer
1. Ensure you are on active call with the party you want to transfer.
2. If you are already connected to the transfer recipient, press the recipient on screen and then press
the Xfer sof tkey to complete the call transfer.
-OR-
If you are not connected to the transfer recipient, press the Xfer soft key, enter the recipient’s
number and press the Dial soft key again to complete the transfer.
3-Way Conferencing
1. Ensure you are on active call with one of the parties with the party you want to create a conference.
2. If you are already connected to the party you want to conference in, press the conference target on
screen, and then press the Conf sof tkey to complete the 3-way conference.
-OR-
If you are not connected to the party you want to conference in, press the Conf softkey, enter the
conference target’s number, and press the Dial soft key. At any time, press the Conf soft key again to
complete the 3-way conference.
Note: If the 3-way conference is successful, the icon appears in the call status indicator area of both
conference participants.

Virtual Communications Express
Reference Guide: Mitel/Aastra 6873 SIP Phone
7
Customization
Adjust Volume
Press during a call to adjust the volume of the handset, headset, or speakerphone. Pressing these
keys when the phone is idle adjusts the ringer volume.
Ring Tone
1. Press to access the Settings menu.
2. Press the Audio icon.
3. Press the Ring Tones icon.
4. Swipe up or down on screen to scroll through the list and press the ring tone you want.
5. Press the Save soft key to set the ring tone.
Screen Language
1. Press to access the Settings menu.
2. Press the Language icon.
3. Select the screen language you want.
4. Press the Save soft key to set the screen language.
Other Features
Directory
1. Press the Directory soft key
2. Swipe up or down on the screen to scroll through the list, or press the search bar to search.
3. Select the contact, and then press the Dial soft key to place a call using the contact’s default phone
number. If you want to place a call to a different phone number attached to the contact (if
applicable), select the phone number on screen and press the Dial soft key.
Received Callers List
1. Press to access the Received Callers list.
2. Swipe up or down on screen to scroll through the list. If you want to view additional contact details,
select the contact on screen and press the Details soft key.
3. Press the Dial soft key to place a call to the respective entry.

Virtual Communications Express
Reference Guide: Mitel/Aastra 6873 SIP Phone
© 2017 Verizon. All Rights Reserved. The Verizon name and logo and all other names, logos,
and slogans identifying Verizon’s products and services are trademarks and service marks or
registered trademarks and service marks of Verizon Trademark Services LLC or its affiliates in
the United States and/or other countries. All other trademarks and service marks are the property
of their respective owners.
Version 1.17 February 2017
Additional Help and Resources
Getting Started with Your Service
To learn how to manage your user account settings and site service features, go to:
https://customertraining.verizon.com/virtualcommtraining.
Returning Equipment
Should you require replacement equipment, please refer to the Return Merchandise Authorization (RMA)
quick reference guide located at https://customertraining.verizon.com/virtualcommtraining.
Contact Us
Virtual Communications Express Support: 800–287–6235
Or visit https://customertraining.verizon.com/virtualcommtraining
For questions on other Verizon products: 800–230–9800