Mitel NETWORKS 5010 User manual

USER GUIDE
IP Phone
5010
MITEL NETWORKS

3300 ICP - 7.0

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Contents
ABOUT YOUR PHONE 1
For Users on Resilient 3300 ICP Systems 2
TIPS FOR YOUR COMFORT AND SAFETY 2
Don't cradle the handset! 2
Protect your hearing 2
Angle the phone for easier viewing 2
Changing Handsets 4
CUSTOMIZING YOUR PHONE 4
Ringer Control 4
Handset Receiver Volume Control 4
Speaker Volume Control 5
Display Contrast Control 5
Feature Keys 5
Language Change 5
MAKING AND ANSWERING CALLS 6
Make a call 6
Answer a call 6
Redial 6
Redial - Saved Number 6
Speed Call Keys 7
Speed Call - Personal 8
On-Hook Dialing 8
Auto-Answer 8

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CALL HANDLING 9
Hold 9
Transfer 9
Conference 10
Conference Split 10
Swap 10
Call Forward 11
Call Forward - Remote 12
Call Forward - End Chaining 13
Call Forward - Override 13
Messaging - Advisory 13
Messaging - Callback 14
Messaging - Cancel Callback 14
Messaging - Cancel All Callbacks 14
USING ADVANCED FEATURES 15
Account Codes 15
Attendant Call Hold - Remote Retrieve 15
Call Park 16
Call Pickup 17
Campon 17
Do Not Disturb 17
Override 18
Paging 18
Direct Paging 18
Headset Operation 19
Headset Operation (with Feature Control Switch) 20
Music 20
Group Paging / Meet Me Answer 21
Trunk Flash 21
Record a Call 22
Hot Desking 23
Tag Call 24
Call History 25

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ABOUT YOUR PHONE
The Mitel Networks 5010 IP has eight fixed-function keys ( SUPERKEY,
MESSAGE, HOLD, CANCEL, TRANSFER/CONFERENCE, REDIAL, , )
and seven personal keys with built-in status indicators. The personal key on
the bottom left is always your Prime Line; the remaining personal keys can
be programmed as:
zFeature keys (for example, Swap). You can program feature keys using
the Desktop Tool. Your administrator can also program feature keys.
zSpeed Call keys. You can program speed call keys from your phone, or
using the Desktop Tool.
zLine Appearances. Only the administrator can program line appearances.
Note: For more information on the Desktop Tool, talk to your system
administrator.
Your telephone also features display-assisted selection of features, on-hook
dialing, and a large Message Indicator.
Note: When using the SuperKey, press Cancel to back up one menu level.
IMPORTANT NOTE FOR HEADSET USERS:
Mitel Networks Headsets with Feature Control Switch (PN9132-800-500-
NA/9132-800-501-NA) must be installed in the dedicated headset jack (the
j
ack nearest the front of the set). Installation will disable your handset
microphone. Disconnecting the headset at the jack or at the quick-
disconnect plug restores handset operation.
Telephone status indicators
When line is the indicator is
Idle Off
Busy On
Ringing Flashing slowly
On hold at your set Flashing rapidly
On hold at another set Flashing slow on/fast off