Mitel 5560 User manual

User Guide – Release 2.0

NOTICE
The information contained in this document is believed to be accurate in all respects but is not
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Mitel 5560 IPT - User Guide
December 2007
®,™ Trademark of Mitel Networks Corporation
© Copyright 2007, Mitel Networks Corporation
All rights reserved

Mitel 5560 IPT User Guide
Table of Contents
ABOUT YOUR 5560 IPT ......................................................................................1
Elements of Your 5560 IPT............................................................................................1
Ring/Message indicators...........................................................................................................3
TIPS FOR YOUR COMFORT AND SAFETY.......................................................4
Don't cradle the handset! ..........................................................................................................4
Protect your hearing..................................................................................................................4
Adjust the viewing angle............................................................................................................4
5560 IPT AUDIO PATHS......................................................................................5
Tips for Using this Guide ...............................................................................................5
USING YOUR DEFAULT WINDOWS AND KEYS...............................................6
Getting Started with 5560 IPT........................................................................................7
For Users on Resilient 3300 ICP Systems ....................................................................8
USING YOUR 5560 IPT APPLICATIONS............................................................9
Using the Settings Application.......................................................................................9
CUSTOMIZING YOUR 5560 IPT........................................................................11
Specify User Information .............................................................................................11
Using the Onscreen Keyboard.....................................................................................12
Using the Dial pad to Enter Information.......................................................................12
Specify Text Size.........................................................................................................13
Specify Call Notification Behavior................................................................................13
Specify Display Brightness and Contrast.....................................................................13
Change User PIN.........................................................................................................14
Handset Configuration.................................................................................................14
Enable a Screen Saver................................................................................................14
Specify Audio Feedback Options.................................................................................15
PROGRAMING FEATURES ON YOUR KEYS..................................................16
Tips for Programming Features...................................................................................16
Program Feature Keys Using the Settings Application................................................17
To program Speed Call:..........................................................................................................18
Edit Key Labels............................................................................................................18
Edit Float Key Behavior ...............................................................................................18
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Mitel 5560 IPT User Guide
Clear Programming from a Key ...................................................................................19
USING THE PEOPLE APPLICATION................................................................20
Setting Up Your Contact List .......................................................................................20
Editing information in your contact list.........................................................................20
USING THE CALL FORWARDING APPLICATION...........................................21
Program Call Forward Profiles................................................................................................21
Activate Call Forwarding Profile..............................................................................................22
Cancel Call Forwarding Profile................................................................................................22
Editing the Default Profile........................................................................................................22
MAKING AND ANSWERING CALLS ................................................................23
Dial from a Private Line Key ........................................................................................23
Dial from a Speed Call Key..........................................................................................23
Dial from the People Application..................................................................................23
Dial from the Keypad ...................................................................................................23
Phone Book.................................................................................................................24
Answer a call ...............................................................................................................24
To answer using speaker/microphone:...................................................................................24
End a call.....................................................................................................................25
Switch between two active calls ..................................................................................25
Redial...........................................................................................................................25
Redial - Saved Number ...............................................................................................25
Handsfree Operation ...................................................................................................25
Handsfree Operation Examples..............................................................................................26
CALL HANDLING ..............................................................................................28
Hold .............................................................................................................................28
Transfer .......................................................................................................................28
Conference..................................................................................................................29
Conference Split..........................................................................................................29
Add Held......................................................................................................................29
Swap............................................................................................................................29
USING OTHER FEATURES...............................................................................30
Account Codes ............................................................................................................30
Attendant Call Hold - Remote Retrieve........................................................................30
Callback.......................................................................................................................30
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Mitel 5560 IPT User Guide
v
Call Park......................................................................................................................31
Call Pickup...................................................................................................................31
Campon.......................................................................................................................32
Direct Paging...............................................................................................................32
Do Not Disturb.............................................................................................................32
Emergency Calls..........................................................................................................33
Group Paging / Meet Me Answer.................................................................................33
Hot Desking.................................................................................................................34
Hot Desk - PIN Change ...............................................................................................34
Message......................................................................................................................34
Message Waiting Indicator ..........................................................................................35
Override (Intrude) ........................................................................................................35
Paging..........................................................................................................................35
Speak@Ease...............................................................................................................35
Speed Call...................................................................................................................35
Tag Call .......................................................................................................................36
Trunk Flash..................................................................................................................36

Mitel 5560 IPT User Guide
ABOUT YOUR 5560 IPT
The Mitel 5560 IPT® is a full-feature, dual port, enterprise-class financial trading device that
provides voice communication over an IP network. Engineered specifically for the high call
volumes of trading environments, the 5560 IPT features:
•two large graphics displays (160 x 320) with self-labeling keys
•optional simultaneous access to two active calls
The 5560 IPT offers 94 programmable multi-function keys for one-touch feature access. It also
provides ten fixed feature keys for convenient access to features such as Conferencing, push-to-
talk microphone, customizable user settings, and navigational keys to access various screens
and application layers.
The 5560 IPT supports Mitel Call Control (MiNet) protocol. It also supports Hot Desking and
Resiliency, and can be used as a Teleworker phone.
Note: Line Interface Module and Conference Unit are not supported.
Figure 1. The 5560 IPT
Elements of Your 5560 IPT
Feature Function
1) Left Side and
2) Right Side Displays Provides two large, high-resolution viewing areas that assist you in selecting and using 5560 IPT features.
3) Ring/Message Indicator Flashes to signal an incoming call or to indicate a message waiting in
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Mitel 5560 IPT User Guide
Elements of Your 5560 IPT
Feature Function
your voice mailbox.
4) Handsfree Speaker Provides audio for Handsfree calls and paging.
5) Fixed Function Keys
and Common Keypad Common and fixed-function keys provide the following 5560 IPT functions, and audio control capability for both Left and Right displays:
Speaker: enables and disables Handsfree mode. See Handsfree
Operation on page 25 for more information.
Menu: provides access to menus for your 5560 IPT's additional
features.
Trans/Conf: initiates a call transfer or establishes a three-party
conference call.
Hold: places the current call for the corresponding handset (left or
right) on hold.
Release (two keys, one for each handset): when pressed during a
call, ends the call (for the corresponding left or right handset).
Microphone either toggles the microphone ON and OFF (when
pressed and immediately released), or allows push-to-talk microphone
use (when pressed and held). Illuminated LED indicates microphone
ON state for the selected call.
Vol + and Vol - provide volume control for the handset and handsfree
speakers.
Keypad: use to dial or enter numbers on the active display.
Cancel: use to end a call.
6) Navigation Page Keys
for the Right Side and
7) Navigation Page Keys
for the Left Side
Use to display additional pages of information. The 5560 IPT has
three page navigation keys for each display: Back, Next, and Home.
Pages 1, 3, and 5 display on the left. Pages 2, 4, and 6 display on the
right. Press the Home key under either display to return to the Phone
application (default).
8) Left and Right Keys Left and Right: Maintain control over the common keys, which include
Speaker, Trans/Conf, Vol +,Vol -, float keys, programmable keys,
and the keypad.
9) Softkeys On the Left and Right sides, the top three keys closest to the outside
edges of the terminal are softkeys. Key labels are determined by ICP
programming and can change depending on context.
10) Float Keys On both Left and Right sides, the top three keys closest to the center
of the terminal are Float keys. Up to six concurrent incoming calls
appear on the shared Float keys with associated labels.
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Mitel 5560 IPT User Guide
11) Programmable
Feature Keys Total of 94 self-labeling programmable keys (16 keys on each of six pages less two prime line keys on page 1.).
These keys can be programmed as speed call keys, feature keys,
applications, or line appearance keys, according to your
communication needs. The two feature keys on the bottom right of
page 1 of the Left display are always Prime Line keys.
12) Handsets You can connect one or two handsets to the 5560 IPT. For more
information about audio device connectivity, refer to the 5560 IPT
Installation Guide.
Ring/Message indicators
When indicator is… it means that…
Flashing once rapidly Your 5560 IPT is ringing
Flashing slowly A message or callback message is waiting at your 5560 IPT
Off Your 5560 IPT is idle, or you are on a call
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Mitel 5560 IPT User Guide
TIPS FOR YOUR COMFORT AND SAFETY
Don't cradle the handset!
Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you
cradle the handset between your ear and shoulder. If you use your 5560 IPT a lot, you may find it
more comfortable to use a headset. See the headset usage section on page 24 for more
information.
Protect your hearing
Your 5560 IPT has a control for adjusting the volume of the handset receiver or headset.
Because continuous exposure to loud sounds can contribute to hearing loss, keep the volume at
a moderate level.
Adjust the viewing angle
The stand built into your 5560 IPT tilts to give you a better view of the keys. Refer to Figure 2.
To tilt your 5560 IPT for better viewing:
With the front of the 5560 IPT facing away from you, locate the adjustment handles on either side
of the terminal stand and push them away from you to loosen.
Tilt the stand to the desired position and then pull the ratchet handles toward you to tighten.
Figure 2. Adjusting the viewing angle
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