Mitel 6768i User manual

2018
QUICK START GUIDE
Mitel 6768i

MetroVoice 2018 : [phone] : [i]
Digital West introduces MetroVoice, our cloud-based telephone system. MetroVoice is a unique On Net
solution that provides your business with a unied communications platform that includes a phone
system provided with no upfront cost, full business calling features, soft phone capability, mobile apps,
collaborative applications (such as web conferencing, IM, video chat), other administrative functions and
more.
MetroVoice provides a seamless way to communicate with your team eciently without disrupting your
day or business processes. Our cloud-based phone platform gives you a great opportunity to expand
the reach of your business, facilitate o-site team work and impact the ease and cost in the way you do
business today.
Welcome to your new MetroVoice Phone System!

MetroVoice 2018 : [phone] : [ii]
Button Layout 1
Key Descriptions 2
Pre-Programmed SoftKey Features 3
Making and Answering Calls 4
Call Forwarding 5
Frequently Asked Questions 6
Table of ContentsTable of ContentsTable of Contents

MetroVoice 2018 : [phone] : [1]
1 - Handset
2 - Display
3 - Message LED
4 - Phonebook Key
5 - Navigation Keys
6 - Transfer Key
7 - Conference Key
8 - L3 Key* (see Page 5)
9 - L4 Key
10 - Line Keys
11 - Speaker/Handset Key
12 - Pound Key
13 - Dial Pad Keys
14 - Star Key
15 - Volume Key
16 - Mute Key
17 - Option Key
18 - Hold Key
19 - End Key
20 - Bottom Softkeys
21 - Info Key
22 - Speaker
23 - Side Softkeys
MetroVoice Phone Buttons

MetroVoice 2018 : [phone] : [2]
Phonebook Key: This key contains both a Corporate Directory and a Personal Directory. The Corporate Directory shows all
users on the system. Local is a private directory that is local to your phone.
Transfer Key: The Transfer key is also available as “XFER” while in a call. It is available as a bottom softkey.
Conference Key: This key is used to add callers to an existing call.
Redial Key: When pressed once, the last number dialed will be displayed. When pressed again, the system will call that
number.
Line Keys: The Line buttons do not refer to lines one, two, three, or four. They refer to Call One, Call Two, Call Three, or call
Four, where each station can individually handle from two to four calls simultaneously.
Speaker/Headset Key: By default, when pressed, the rst available call button will be accessed Hands Free. In addition,
when programmed, a headset can be installed allowing this button to either force the call to a headset, or the speaker-
phone. Note: The light indication will be solid when in Hands Free mode, or will display a slow ash if programmed for a
headset.
Pound Key: The Pound Key (#) is used similar to a cellular phone - it is a Send Key. Press the Pound Key after an extension,
a phone number, or a feature is dialed. This key tells the network “I’m nished entering the information, send it now.”
Dial Pad: The number keys are used the same as any normal telephone number pad.
Volume Key: To the left of the Star Key and below the Mute Key is the Speaker adjustments. The left key lowers the vol-
ume, and the right key raises the volume.
MetroVoice Button Info

MetroVoice 2018 : [phone] : [3]
Mute Key: This function mutes the speakersphone, or the handset microphone so that the caller cannot hear you - you can
clearly hear the caller.
Options Key: This key is used to make programming adjustments to the station. Note: It is recommended that any program-
ming changes under this category should be limited to changes discussed on these sheets, or with your administrator.
Hold Key: This key places a call from your station on hold locally. No other user can see when you have placed a call on hold.
End Key: This key is also knowns as a Release Key. It will terminate your call, or function when pressed.
Bottom Softkeys: These buttons are at the bottom of the display, and are typically programmed with the following buttons:
VMail, Call Pick Up, Redial, Callers List, DND, and Paging. When a call is in process, these buttons will also auto-populate with
features such as Answer, Ignore, Silence, Drop, Xfer, Conf, and Dial.
Side Softkeys: These buttons are at the top left of the display, and will typically have the Park and Park PickUp feature pro-
grammed as well as exisiting stations on the network. There are a total of 20 available softkeys.
PRE-PROGRAMMED SOFTKEY FEATURES
Enhanced Call Park: Park is used to place a call on hold globally. When a call is placed on Park, simply pick up the call by press-
ing Call Park #1 or Call Park #2. Note: Park is not designed to leave a call parked for more than a few minutes. Remember,
Park places a call on hold globally allowing other network-connected stations to pick up that call even if the network-connected
station is in another city.
Callers List: To view a list of calls that rang at your station, press the Callers List button in the softkey area. Use the arrow keys
to scroll through each caller and their informaiton. If you want to call that number, press the Dial button, or press Select. The
Callers List will store up to 100 numbers.
Page: To use, press the softkey by Paging. An alert tone will sound announced through all speakerphones prior to your page.

MetroVoice 2018 : [phone] : [4]
PRE-PROGRAMMED SOFTKEY FEATURES, cont’d
More lll: The More button is a series of lll in the softkey area. When pressed, it will show more options if available.
MAKING AND ANSWERING CALLS
Extension to Extension Dialing: To call another extension, lift the handset, enter the extension number followed by the #
key. The other extension will ring. Note: If your station has a pre-programmed extension key, lift the handset, and press the
button associated with that extension number. The extension will ring.
Making a Call: Pick up the handset, or press the Hands Free/Headset key, dial the number or the extension, followed by #.
If you are Currently On a Call: Place the rst call on Hold; press one of the Free Line Keys, and make your next call. The rst
call will hear Music on Hold.
Do Not Disturb: To place your station in Do No Disturb mode, press the DND button. Note: Incoming DID calls may go directly
to voice mail. In addition, if your station is part of a ring group, calls may go to voice mail.
Three-Way Conference Call: To make a conference call, you must rst be on a call. When ready to start the conference pro-
cess, press the Conference button and make your second call. The rst call will be placed on hold while you speak with the
second caller. When ready to join the three calls together, press the Conference button again. This will take the rst caller
o hold, and into the conversation. Note: Since you are the initiator of the conference call, when you hang up, all calls will be
dropped.
To Hang Up a Call: If you are using the handset, set the handset back in the cradle to hang up the call. If you are in Hands Free
mode, press the Goodbye key to hang up the call.
Answering a Call: If your station rings when a call comes in, pick up the handset, or press the Hands Free key to answer the
call.

MetroVoice 2018 : [phone] : [5]
MAKING AND ANSWERING CALLS, cont’d
Transfer to an Extension: While on a call, press Xfer or Transfer key (you will hear a fresh dial tone and the called will be placed
on hold,) then enter the extension number you wish to reach, followed by the DIAL softkey. The extension will ring; when an-
swered, you can have a private conversation with the person at that extension. When you are ready to transfer the call, hang
up, and the call will be transferred instantly.
Transfer Using a Programmed Extension Key: While on a call, press Xfer or Transfer button, followed by the programmed
extension button, and nally press Xfer to send the call through.
* Transfer a Call Straight to Voice Mail: While on the call, press the Xfer or Transfer key, followed by 8, then the Ext, then hang
up. Example - Transfer, 8301, Hang Up. The call will be transferred immediately.
Transferring a Call O-Premise: While on a call, press the Xfer or Transfer key, enter the phone number you wish the call to
be transferred to, followed by the # key. When answered, you can have a conversation with that person prior to the transfer.
To transfer the call, simply hang up.
CALL FORWARDING
Call Forward:
Dial into the CommPortal sc.norcast.one
Enter your 10-digit telephone number and your PIN
At the Main screen, you will see a button labeled Call Forwarding, select and follow the prompts.
Remove Call Forwarding:
Log back into your CommPortal sc.norcast.one
Enter your 10-digit telephone number and your PIN
At the Main screen, you will see a button labeled, Call Forwarding; select and uncheck the box.

MetroVoice 2018 : [phone] : [6]
How do I tell the dierence between a call ringing to the main number versus ringing at my DID?
Your caller ID displays the number that is calling and below that it shows the number that the outside called dialed if it was
not your direct line.
How do I tell if a call is coming when I am on another call?
Visually, a line button will be ashing quickly indicating a call is coming in. If you are using a handset, you will hear a beep
on the rst ring. If you are using a headset, you should also hear a beep. Note: That functionality is specic to each brand of
headset.
How do I download upgrades or reboot my station?
Upgrades are downloaded from a server at Digital West. To do this, the station must be rebooted.
1. If your station has only one cable plugged into it, it will be plugged into the LAN port on the station. Unplug the cable from
the station until the station display is completely blank. Wait 10-15 seconds, then plug the cable back in. Note: Do not unplug
again until the station has fully rebooted.
2. If your station has two cables plugged into it, unplug the smaller power cord either at the back of the station, or where it is
plugged into a receptacle. Note: Do not unplug again until the station has fully rebooted.
How do I get changes made to my softkeys?
Contact Digital West at [phone], and we will collect the information from you. Once programmed, the station will need
to be rebooted to accept the programming changes.
Is there a video I can watch to get all of this information?
Yes. Please visit us at www.digitalwest.com/solutions/it-support/training-videos/ to see our training videos.
For more information, visit us at DigitalWest.com or call us at [phone].
Frequenly Asked Questions