Mitel 6867 SIP User manual

MIVOICE OFFICE 400
MITEL 6867 SIP / MITEL 6869 SIP
USER GUIDE
eud-1664_en / 1.1 – R4.0 – © 07.2015

2Mitel 6867 SIP / Mitel 6869 SIP
eud-1664/1.1 – R4.0 – 07.2015
Welcome...
Welcome...
Welcome to the user's guide for the desk phones Mitel 6867 SIP and
Mitel 6869 SIP for MiVoice Office 400 communication systems.
This user's guide will assist you with the use of your phone and introduce
you step by step to the functions and configuration. If you require further
technical support or information on other Mitel products, please refer to our
webpages www.mitel.com or our Mitel DocFinder.
This user's guide is relevant only for Mitel SIP phones connected to a
MiVoice Office 400 communication system. Other user’s guides are availa-
ble for operation on other communication systems or for direct operation
via a SIP provider. Consult your system administrator if you are unsure
whether you have the correct user’s guide for your requirements.
Notes: • Not all listed functions are available by default. Contact your system
administrator to learn more about the available features and services in
the MiVoice Office 400 communication system.
• Your system administrator has the option to individually set some of the
phone's features. In this case your default values will differ from the
default values described in this user's guide.
• Some functions are offered both from the MiVoice Office 400 communi-
cation system and locally from your Mitel SIP phone. Since the MiVoice
Office 400 communication system does not completely support the
local functions we recommend making your system administrator do the
configuration or using the Self Service Portal (see chapter "MiVoice
Office 400 Self Service Portal", Seite 8).

Welcome...
Mitel 6867 SIP / Mitel 6869 SIP 3
eud-1664/1.1 – R4.0 – 07.2015
Safety information
Failure to observe this information can be hazardous and infringe existing
laws.
Connections
Always plug the phone cable connectors into the appropriate sockets. Do not
modify the connections in any way.
Power supply
Your phone can be supplied with power in various ways. Pay attention to the
information given by the system administrator.
Note: The device will be inoperable when mains power of the communication system
fails.
Metal objects
Telephone receivers produce magnetic fields that can attract small metallic
objects such as pins and staples. To avoid injury, do not place the handset
where such objects can be picked up.
Maintenance
Make sure all installation and repair work is carried out by a specially qualified
technician.
Always use a soft, moistened, or antistatic cloth to clean your device. Do not use
chemicals or other chemical products.
Cost control and Data protection
You should protect your phone with a PIN so that no-one can make phone calls
at your expense. A code will also protect your personal settings.
Ambient conditions
Do not operate the device outside the temperature range of +5 °C to approx.
+40 °C. Avoid direct sunlight and other sources of heat. Protect your device
against the wet, excessive dust, corrosive liquids and steam.
Do not expose your device to electromagnetic fields (electric motors, household
appliances). The speech quality could be affected.
Disposal
Be sure to dispose of your device, batteries and its packaging in an environmen-
tally compatible way. Electrical equipment does not belong in domestic waste.
Deposit it at a return centre.
Accessories
Use original accessories or specifically approved accessories only. The use of
other accessories may decrease performance or pose a risk to your health or
safety.
120
5

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Welcome...
Document information
Document designation
• Document number: eud-1664
• Document version: 1.1
• Based on MiVoice Office 400 R4.0
• Valid as of MiVoice Office 400 R4.0
• In PDF Viewer, click on this link to download the latest version of this
document:
https://pbxweb.aastra.com/doc_finder/DocFinder/eud-1664_en.pdf?get&DNR=eud-1664
• Copyright © 07.2015 Mitel Networks Corporation

Mitel 6867 SIP / Mitel 6869 SIP 5
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Welcome.... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Safety information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Document information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Information as to the MiVoice Office 400 communication system . . . . . . 7
Keys, display and menu guidance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Key designations and sockets . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Display symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Operating your phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Using expansion key modules . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Using labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Phoning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Initiating calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Using functions before/while in a call . . . . . . . . . . . . . . . . . . . . . 38
Using further functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Overview of available functions . . . . . . . . . . . . . . . . . . . . . . . . . 56
Organising absences from the desk . . . . . . . . . . . . . . . . . . . . . . 61
Operating call lists and voice messages . . . . . . . . . . . . . . . . . . 65
Organisation within the team (busy lamp field). . . . . . . . . . . . . . 67
Line key on a key telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Using functions with OpenCount . . . . . . . . . . . . . . . . . . . . . . . . 71
Setting functions by remote control . . . . . . . . . . . . . . . . . . . . . . 72
Personalizing your phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Configuring the display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Configuring the audio properties . . . . . . . . . . . . . . . . . . . . . . . . 75
Configuring general phone settings . . . . . . . . . . . . . . . . . . . . . . 77
Protecting yourself against calls . . . . . . . . . . . . . . . . . . . . . . . . . 81
Phone book management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Configuring voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Configuring presence profile. . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Configuring keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Content

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Product and safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Safety information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Product information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Data protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Limited Warranty (Australia only) . . . . . . . . . . . . . . . . . . . . . . . . 93
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Information as to the MiVoice Office 400 communication system
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Information as to the MiVoice
Office 400 communication system
One number user concept
Your system administrator can set up several phones for you that hold all
the same phone number (one number user concept). You have only one
name and phone number with which to identify yourself to your call part-
ners, regardless of which of the phone you make your calls. The advan-
tage is that you can always be reached under the same phone number,
regardless of where you happen to be.
With personal call routing you can define where incoming calls shall be
routed to (see chapter "Activating personal call routing", Seite 51).
More benefits of the one number user concept
• You can determine the phone on which a call is acoustically signalled,
with Ring Alone (see "Activating ring alone", Seite 52).
• Your system administrator can set whether or not you are busy for fur-
ther incoming calls (busy if busy).
• You are still able to make further outgoing calls with the other terminals.
• Call lists and contacts stored on the MiVoice Office 400 communication
system are available on all your phones and are automatically synchro-
nised.
• An announcement will be indicated on all phones which support
announcements.
• Fast take (*88) allows you to take a call from one phone on another.

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Information as to the MiVoice Office 400 communication system
MiVoice Office 400 Self Service Portal
The Self Service Portal is a web-based application for phones on a
MiVoice Office 400 communication system. The Self Service Portal helps
you configure and adapt your personal phone settings (i.e. key configura-
tion, labels for configurable keys, display language, etc.) directly and
autonomously on your PC.
As soon as you receive an user account for the Self Service Portal from
your assistant manager and after you have logged in, you are taken to the
home page with the overview of all your phones. Refer to the Self Service
Portal online help for further information on a specific topic.
Contact your system administrator to access to the Self Service Portal.

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Keys, display and menu guid-
ance
The sections below provide an overview and usage on
which keys and sockets are available on your phone.
Key designations and sockets. . . . . . . . . . . . . . . . . . . . . 10
Display symbols. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Operating your phone . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Using expansion key modules. . . . . . . . . . . . . . . . . . . . . 22
Using labels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

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Keys, display and menu guidance
Key designations and sockets
Mitel 6867 SIP
16
17
3
2
4
1213
21
23
1
14
5
6
7
8
9
10
11
15
18
19
20
22
24

Keys, display and menu guidance
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Mitel 6869 SIP
16
17
1213
21
23
14
15
18
19
20
22
24
11
10
9
8
5
3
2
1
24

12 Mitel 6867 SIP / Mitel 6869 SIP
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Keys, display and menu guidance
No. Key Description
1 Handset
2Display Colour screen:
• top left: line number, name
• top right: status display (display symbols)
• bottom right status notifications
• Middle: Display, depending on phone status
3 Message LED Colour and status signal a specific event.
4Phone book key
(Mitel 6867 SIP only) Calling up the directory lookup
5 Navigation key with
selection key
Horizontal navigation
keys • Switching between the display in idle state and line selection
• Navigating in the options list
Vertical navigation keys Navigating in the sub-menus of the options list
Selection key • Selecting a menu item
• Confirming settings
6Deflect key
(Mitel 6867 SIP only) Transferring a call
7Conference key
(Mitel 6867 SIP only) Setting up conference calls
8 Call lists key Calling up the call list menu:
• unanswered
•answered
• Redial list
9 Redial key Using the phone number last dialled
10 Line keys L1 to L2 with
LED Mitel 6867 SIP: 2 line keys. A total of 9 lines are available.
Mitel 6869 SIP: 2 line keys. A total of 12 lines are
available.
• Seizing a line
• Answering a call
• Brokering with simultaneous configuration of
multiple line keys

Keys, display and menu guidance
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11 Loudspeaker/headset
key with LED • Activating/deactivating open listening
• Activating/deactivating handset microphone
• Activating/deactivating headset microphone
12 Hash key Entering # or special characters
13 Digit keys 1-9 Entering characters and digits
14 Asterisk key Entering * or space
15 Volume key Adjusting the volume
16 Microphone key with
LED • Activating/deactivating hands-free mode
• Activating/deactivating handset microphone
• Activating/deactivating headset microphone
17 Option key Calling up a local setting menu (options list)
18 Hold key • Holding an active call
• Taking back a call from hold
19 End key • Ending a call
• Back to display in idle state
• Exiting editor without changes
20 Bottom softkeys S1-S18
(Mitel 6867 SIP) 4 free configurable keys that can be configured with a total of 18 functions or call numbers, or
which are automatically configured by the MiVoice
Office 400 communication system with context-
dependent functions.
Bottom softkeys S1-S24
(Mitel 6869 SIP) 5 free configurable keys that can be configured with a total of 24 functions or call numbers, or
which are automatically configured by the MiVoice
Office 400 communication system with context-
dependent functions.
No. Key Description

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Keys, display and menu guidance
Note: The Mitel 6867 SIP and Mitel 6869 SIP phones have removable key caps.
If you change the position of a function on your phone, you can change the
function to the corresponding function key using the Self Service Portal.
An overview of the interchangeable functions can be found in the chapter
"Available keys", page 86.
21 Rear:
• Connection for expansion key module
• Connection for power supply
• Connection for USB 2.0
• GigE dual connection for PC and LAN
• Connection for headset
• Combined four-pin module connection with DHSG/EHS headset connection1)
• Connection for Power-over-Ethernet, class 2 (Mitel 6867 SIP only)
• Connection for Power-over-Ethernet, class 3 (Mitel 6869 SIP only)
• Connection for wall mounting
• Connection for magnetic keyboard
22 Info key Accessing the phone status of a contact on the busy lamp field (see "Using the busy lamp field
key", page 67)
23 Speaker
24 Left softkeys T1-T20
with LED
(Mitel 6867 SIP)
6 free configurable keys that can be configured
with a total of 20 functions, call numbers or busy
lamp fields. An LED is located next to each func-
tion key signalling the functional state.
Left/right softkeys T1-
T40 with LED
(Mitel 6869 SIP)
12 free configurable keys that can be configured
with a total of 40 functions, call numbers or busy
lamp fields. An LED is located next to each func-
tion key signalling the functional state.
1) Use the headset connection for headsets only. Connecting another device may cause dam-
age to your phone and void your warranty.
No. Key Description

Keys, display and menu guidance
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Display symbols
Call connection states, info
Incoming call
Connection set up
Call on hold
Mitel Hi-Q™ audio technology
Missed calls
New voice message (incl. number)
Voice message listened
Call forwarding activated
Phone locked
Do not disturb (if busy)
Record
• Data/voice encryption
• Voice Mail mode: Recording not allowed
Voice Mail mode: Recording allowed
3
Option key
Language
Status
Time and Date
• Settings
•Timezone
• Set date/time

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Keys, display and menu guidance
Lock
• Password
• Phone lock
Audio
•Audiomode
• Headset
• Ring Tones
• Tone set
Display
Restart
Dialpad
• Speeddial
Option key
Presence state
Available (default)
Meeting
Absent
Busy
Not available

Keys, display and menu guidance
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Operating your phone
Most keys and functions are described in the key legend. Other over-
views and operating aids can also be found here.
Overview system menu
Access to the system menu is made using the Menu. This contains the fol-
lowing menu entries. Refer to the relevant chapters of this user’s guide for
further information on these menu entries.
Using the softkey/navigation key
Softkeys are the keys that are automatically configured with context-
dependent functions by the MiVoice Office 400 communications system.
The functions are displayed above the softkeys. The softkeys are config-
ured with the most commonly used functions, whereby the left softkey is
always the Back key and the right softkey is always the More key ( )
when more than four softkeys are configured. The More key is needed to
switch between the key levels. The number of points indicates the number
of levels.
A menu can have several sub-menus. Press the suggested softkey or
selection key to access the sub-menu or the selection of possible editing
options, or to carry out the action.
MiVoice Office 400 System men
1. Call list (depends on settings in theMiVoice Office 400 communication system)
2. Directory Lookup
3. Voice Mail
4. Forwarding
5. Presence
6. Call routing
7. Alarm melodies
8. Information

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Keys, display and menu guidance
Free configurable keys
Your phone is equipped with freely configurable keys. Popular functions
are set up on a specific configurable key as standard by your system
administrator (see chapter "Overview function key configuration (default
key setting)", page 18). The remaining configurable keys can be config-
ured with a specific action type: Call number, function, busy lamp field. A
busy lamp field can only be saved on function keys T1 to T20
(Mitel 6867 SIP) or function keys T1 to T40 (Mitel 6869 SIP).
The key configuration is not made directly on the phone. Available settings
for the key configuration:
• MiVoice Office 400 communication system: The configuration has already
been made by your system administrator in the communication system.
•Self Service Portal: You can use the Self Service Portal (see chapter
"MiVoice Office 400 Self Service Portal", page 8) where you can config-
ure, change or delete the keys however you wish.
More information on the configurable keys can be found in the chapter
"Configuring keys", page 86.
Overview function key configuration (default key
setting)
Mitel 6867 SIP/Mitel 6869 SIP phones on the MiVoice Office 400 commu-
nication system are delivered with the following function key configuration.
Please note that your system administrator may change this and your
phone may therefore differ from this default configuration.
Function key Mitel 6867 SIP Mitel 6867 SIP if logged in as free seat-
ing phone
Key T1-T20 Empty1) Empty1)
Key S1 System menu System menu
Key S2 Voice mail menu Free seating: Log in/out
Key S3 Call forwarding menu Request a callback
Key S4 Take (pick up own call) Empty1)
Key P5 Call routing menu Empty1)
Key S6 Phone lock on/off Empty1)
Key S7 Request a callback Empty1)
Key S8-S18 Empty1) Empty1)
1) The key assignment is configured with an empty function.

Keys, display and menu guidance
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Overview alphanumeric keyboard
The alphanumeric keyboard can be used for entering digits and the pass-
word, for entering text and special characters, and also for quickdial. Press
the relevant key repeatedly until the character you want is displayed.
The alphanumeric keyboard is configured with the characters from the fol-
lowing table. Please note that the actual character selection is dependent
on the selected language.
Function key Mitel 6869 SIP Mitel 6869 SIP if logged in as free seat-
ing phone
Key T1-T20 Empty1) Empty1)
Key S1 System menu System menu
Key S2 Phone book: System Free seating: Log in/out
Key S3 Voice mail menu Request a callback
Key S4 Call forwarding menu Empty1)
Key P5 Take (pick up own call) Empty1)
Key S6 Call routing menu Empty1)
Key S7 Phone lock on/off Empty1)
Key S8 Request a callback Empty1)
Key S9-S18 Empty1) Empty1)
1) The key assignment is configured with an empty function.
Upper case Lower case
1 . : ; = _ , - ’ & ( )
A B C 2 Ä Á À Â Ã Æ Å Ç АБВГa b c 2 ä á à â ã æ å ç a бвг
D E F 3 É Ê ДЕЁЖЭd e f 3 é è ê Дe ë жз
G H I 4 Í Ï Î ИЙКЛg h i 4 ì í ï î ийкл
J K L 5 МНОПj k l 5 мноп
M N O 6 Ñ Ö Ó Ò Ô Õ Ø РСТУm n o 6 ñ ö ó ò ô õ ø рсту
P Q R S 7 ß ФХЦЧp q r s 7 ß фхЧч

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Keys, display and menu guidance
Entering text
Entering digits and letters: In text mode, you can switch between digit
and letter input using the abc / ABC / 123 softkey.
Correcting entries: To delete an incorrect character, use the Backspace
softkey.
Confirming entries: An entry or selection can be confirmed using the
Selection or Select softkey.
Closing the editor without saving: With the Back softkey or the done
key, you can cancel the entry without saving or go back to the idle state in
the menu.
LED overview
The attention LED and LED in the function / line key signal different events
and operating states with different colours and light statuses.
T U V 8 Ü Ú Ù Û ШЩЪЫt u v 8 ü ú ù û шщъы
W X Y Z 9 ЬЗЮЯw x y z 9 ьзюя
0 +
* <Space>
# / \ @§
Upper case Lower case
Message LED:
State Description
Flashes fast • Incoming call
• Appointment call
Flashes slowly New voice message
Lit Phone locked