Mitel NETWORKS 5010 User manual

USER GUIDE
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MITEL NETWORKS

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Contents
INTRODUCTION 
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INTRODUCTION TO THE DESKTOP USER TOOLS 
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ZKHQ\RXKDYHDPHVVDJHZDLWLQJ5HIHUWR0HVVDJH:DLWLQJIRUPRUHLQIRUPDWLRQ
Cancel
8VHGWRFDQFHOWKHFXUUHQWRSHUDWLRQDQGUHWXUQ\RXWRGLDOWRQH3UHVVLQJWKLVNH\LVHTXLYDOHQWWR
UHSODFLQJ\RXUKDQGVHWDQGOLIWLQJLWXSDJDLQ:KHQWKLVNH\LVSUHVVHGGXULQJSURJUDPPLQJXVLQJ
6XSHU.H\\RXDUHUHWXUQHGWRWKHSUHYLRXVSURJUDPPLQJVWHS
Trans/Conf
8VHGWRWHPSRUDULO\SODFHDFDOORQKROGEHIRUHWUDQVIHUULQJWRDQRWKHUSDUW\DQGWRLQLWLDWHDWKUHH
SDUW\FRQIHUHQFHFDOO
Shift
8VHGWR
S
UR
J
UDPDQGDFFHVV3HUVRQDO6
S
HHG&DOOQXPEHUVVDYHGDVVHFRQGDU
\
IHDWXUHVXQGHU
S
HUVRQDO
NH\VDQGNH\SDGNH\V
3UHVVLQJ6KLIWWZLFHUHGLDOVWKHODVWH[WHUQDOO\GLDOHGQXPEHU
Intercom
8VHGWRLQGLFDWHFDOOVIRU
\
RXUH[WHQVLRQDQGDOORZV
\
RXWRUHWULHYHFDOOVIURPKROG:KHQDFDOODUULYHV
DW\RXUH[WHQVLRQ,QWHUFRPIODVKHVZLWKULQJLQJFDGHQFH7KHFDOOFDQWKHQEHDQVZHUHGE\SLFNLQJ
XSWKHKDQGVHWRUSUHVVLQJ,QWHUFRP$IWHUDQVZHULQJDQLQFRPLQJFDOO,QWHUFRPOLJKWVJUHHQ
LQGLFDWLQJWKDWDFDOOLVLQSURJUHVV
and
8VHGWRFKDQJHWKHULQJLQJKDQGVHWDQGORXGVSHDNHUYROXPHSOXVWKHGLVSOD\FRQWUDVWRQWKH/&'
7KHVHNH\VDUHDOVRXVHGWRQDYLJDWHWKURXJKWKH3KRQHERRN


Customizing your Mitel Networks 5010 IP Phone
:KLOH\RXU0LWHO1HWZRUNV,33KRQHLVULQJLQJ\RXFDQDGMXVWWKHULQJLQJYROXPHKDQGVHW
KHDGVHWDQGVSHDNHUYROXPH:KLOH\RXUH[WHQVLRQLVLGOH\RXFDQDGMXVWWKHULQJHUSLWFKDQGGLVSOD\
FRQWUDVW
$OOWKHYROXPHVHWWLQJVDUHLQGLYLGXDOVRFKDQJLQJRQHGRHVQRWLPSDFWWKHRWKHUV
Ringer Control
7RDGMXVWWKHULQJHUYROXPHZKLOH\RXUH[WHQVLRQLVULQJLQJSUHVV WRLQFUHDVHWKHYROXPHDQG WR
GHFUHDVHWKHYROXPH
Ringer Pitch
<RXFDQDGMXVWWKHULQJLQJFKDUDFWHULVWLFVRI\RXU0LWHO1HWZRUNV,33KRQHWRGLVWLQJXLVKLWIURP
RWKHUSKRQHVLQWKHDUHDE\DGMXVWLQJWKHULQJSLWFK
To adjust the Ringer Pitch while your extension is idle:
 /LIWWKHKDQGVHW
 'LDOWKH5LQJHU3LWFKIHDWXUHDFFHVVFRGH
<RXUH[WHQVLRQVWDUWVWRULQJFRQWLQXRXVO 
 3UHVV WRLQFUHDVHWKHSLWFKDQG WRGHFUHDVHWKHSLWFK
 :KHQ\RXDUHVDWLVILHGZLWKWKHSLWFKUHSODFHWKHKDQGVHW
Handset Receiver Volume Control
7RDGMXVWWKH+DQGVHW5HFHLYHUYROXPHZKHQ\RXDUHXVLQJWKHKDQGVHWSUHVV WRLQFUHDVHWKH
YROXPHDQG WRGHFUHDVHWKHYROXPH
Headset Volume Control
7RDGMXVWWKH+HDGVHWYROXPHZKHQ\RXDUHXVLQJWKHKHDGVHWSUHVV WRLQFUHDVHWKHYROXPHDQG
WRGHFUHDVHWKHYROXPH
Speaker Volume Control
7RDGMXVWWKH6SHDNHUYROXPHGXULQJDKDQGVIUHHFRQYHUVDWLRQSUHVV WRLQFUHDVHWKHYROXPHDQG
WRGHFUHDVHWKHYROXPH
Display Contrast Control
7RDGMXVWWKHFRQWUDVWFRQWURORQ\RXUWHOHSKRQHV/&'SUHVV WRLQFUHDVHWKHGLVSOD\FRQWUDVWDQG
WRGHFUHDVHWKHFRQWUDVW


Programming your Keys
Programming a Personal Key
(YHU\SHUVRQDONH\RQ\RXU0LWHO1HWZRUNV,33KRQHFDQEHSURJUDPPHGWRVWRUHDIHDWXUHDQG
DVSHHGFDOOQXPEHU<RXFDQDVVLJQRQHIHDWXUHWRHDFKSHUVRQDONH\
$GGLWLRQDOO\3HUVRQDO6SHHG&DOOQXPEHUVFDQEHVWRUHGXQGHUDSHUVRQDONH\DORQJZLWKDIHDWXUH
7KHQXPEHUVDUHVWRUHGDWWKHVHFRQGDU\OHYHODQGDUHGHVFULEHGLQPRUHGHWDLOXQGHU3HUVRQDO
6SHHG&DOOV
1RWH:KHQSURJUDPPLQJ\RXUNH\V\RXFDQSUHVV6XSHU.H\DWDQ
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WLPHWROHDYH
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UR
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UDPPLQ
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RU
SUHVV&DQFHOWRUHWXUQWRWKHSUHYLRXVPHQX
To program a personal key which does not require mandatory information:
 3UHVV6XSHU.H\
 3UHVV UHSHDWHGO\XQWLO3(5621$/.(<6"LVGLVSOD\HG
 3UHVV
 3UHVVWKHNH\WREHSURJUDPPHG
,IDIHDWXUHRUVSHHGFDOOLVDOUHDG VWRUHGXQGHUWKHVHOHFWHGNH LWLVGLVSOD HGZLWKWKHRSWLRQ
WRFKDQJHRUFOHDUWKHNH 
3UHVVWRFKDQJHWKHNH RU WRFOHDUWKHNH 
 3UHVVWRFKDQJHWKHNH\
 3UHVV UHSHDWHGO\WRVFUROOGRZQWKHOLVWRIDYDLODEOHIHDWXUHVXQWLOWKHGHVLUHGIHDWXUHLV
GLVSOD\HG
 3UHVVWRVHOHFWWKHIHDWXUHDQGVDYHXQGHUWKHFKRVHQNH\
 3UHVV WRVDYHXQGHUWKHFKRVHQNH\
 3UHVV6XSHU.H\WRFRP
S
OHWHWKHR
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HUDWLRQRU
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UHVVDQRWKHU
S
HUVRQDONH
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DQG
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URFHHGWR
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UR
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UDP
DQRWKHUIHDWXUH
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 :ULWHWKHIHDWXUHQDPHRQWKHNH\ODEHO
To program a personal key which requires mandatory information:
 3UHVV6XSHU.H\
 3UHVV UHSHDWHGO\XQWLO3(5621$/.(<6"LVGLVSOD\HG
 3UHVV
 3UHVVWKHNH\WREHSURJUDPPHG
,IDIHDWXUHRUVSHHGFDOOLVDOUHDG VWRUHGXQGHUWKHVHOHFWHGNH LWLVGLVSOD HGZLWKWKHRSWLRQ
WRFKDQJHRUFOHDUWKHNH 
3UHVVWRFKDQJHWKHNH RU WRFOHDUWKHNH 
 3UHVVWRFKDQJH
 3UHVV UHSHDWHGO\WRVFUROOGRZQWKHOLVWRIDYDLODEOHIHDWXUHVXQWLOWKHGHVLUHGIHDWXUHLV
GLVSOD\HG
 3UHVVWRVHOHFWWKHIHDWXUH
 'LDOWKHDGGLWLRQDOLQIRUPDWLRQIRUH[DPSOHWKHH[WHQVLRQQXPEHU
<RXFDQQRWSURFHHGXQWLOWKHPDQGDWRU LQIRUPDWLRQLVLQFOXGHG
 3UHVV WRVDYHXQGHUWKHFKRVHQNH\

 3UHVV6XSHU.H\WRFRP
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OHWHWKHR
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HUDWLRQRU
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UHVVDQRWKHU
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HUVRQDONH
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DQG
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URFHHGWR
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UDP
DQRWKHUIHDWXUH
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 :ULWHWKHIHDWXUHQDPHRQWKHNH\ODEHO


Removing a Feature from a Personal Key
 3UHVV6XSHU.H\
 3UHVV UHSHDWHGO\XQWLO3(5621$/.(<6"LVGLVSOD\HG
 3UHVVWRVHOHFWWKLVRSWLRQ
 3UHVVWKHNH\WREHFOHDUHG
7KHIHDWXUHFXUUHQWO VWRUHGLVGLVSOD HG
 3UHVVWKH WRFOHDUWKHNH\
7KHNH VIHDWXUHLVUHPRYHG
$OWHUQDWLYHO\\RXFDQIROORZWKHVWHSVGHVFULEHGDERYHEXWSUHVVWKH&KDQJHVRIWNH\LQVWHDGRIWKH
&OHDUVRIWNH\WRUHSURJUDPWKHNH\WRDQRWKHUIHDWXUHDVGHVFULEHGDERYH
Programming a DSS/BLF key
$'66%/)'LUHFW6WDWLRQ6HOHFWLRQ%XV\/DPS)LHOGNH\DOORZV\RXWRFDOODQRWKHUH[WHQVLRQXVHU
ZLWKDVLQJOHNH\SUHVV7KH'66%/)NH\OLJKWVWRLQGLFDWHWKHVWDWXVRIWKHH[WHQVLRQ

7DEOH'66%/).H 6WDWXVRQD,33KRQH
To program a DSS/BLF key:
 3UHVV6XSHU.H\
 3UHVV UHSHDWHGO\XQWLO3(5621$/.(<6"LVGLVSOD\HG
 3UHVVWRVHOHFWWKLVRSWLRQ
 3UHVVWKHSHUVRQDONH\WREHSURJUDPPHG
,IDIHDWXUHRUVSHHGFDOOLVDOUHDG VWRUHGXQGHUWKHVHOHFWHGNH LWLVGLVSOD HGZLWKWKHRSWLRQ
WRFKDQJHRUFOHDUWKHNH 
3UHVVWRFKDQJHWKHNH RU WRFOHDUWKHNH 
 3UHVVWRFKDQJHWKHIHDWXUHVWRUHGXQGHUWKHVHOHFWHGNH\
 3UHVV UHSHDWHGO\WRVFUROOGRZQWKHOLVWRIIHDWXUHVXQWLO'66%/)LVGLVSOD\HG
 3UHVVWRVHOHFWWKLVRSWLRQ
 'LDOWKHUHTXLUHGH[WHQVLRQQXPEHU
,I RXPDNHDPLVWDNHZKHQGLDOLQJWKHH[WHQVLRQQXPEHUSUHVVUHSHDWHGO WRUHPRYHWKH
LQFRUUHFWGLJLWV
 3UHVV WRVDYHWKHH[WHQVLRQQXPEHUXQGHUWKHVHOHFWHGSHUVRQDONH\
,I RXGLDODQLQYDOLGH[WHQVLRQQXPEHUWKHV VWHPZLOOQRWDOORZ RXWRVDYHWKHH[WHQVLRQ
QXPEHUWKDWLVSUHVVLQJ KDVQRHIIHFW
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HUVRQDONH
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/LW5HG 3URJUDPPHGH[WHQVLRQLVEXV\RIIKRRNRUKDVVHW'R1RW'LVWXUE
/LW*UHHQ <RXDUHFRQQHFWHGWRWKHH[WHQVLRQSURJUDPPHGXQGHUWKLVNH\
8QOLW 7KHH[WHQVLRQLVLGOH
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3URJUDPPHGH[WHQVLRQLVULQJLQJDQGWKHFDOOFDQEHSLFNHGXSE\WKH
H[WHQVLRQZLWKWKH'66%/)NH\
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FDGHQFH
3URJUDPPHGH[WHQVLRQLVFDOOLQJ\RXUH[WHQVLRQ
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FDGHQFH
3URJUDPPHGH[WHQVLRQKDVSODFHGDFDOORQ6\VWHP+ROGDQGWKHFDOO
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 


Programming an EXTENSION GROUP key
$Q(;7(16,21*5283NH\DOORZV\RXWRFDOODQH[WHQVLRQJURXSZLWKDVLQJOHNH\SUHVV
0HPEHUVKLSRIDQH[WHQVLRQJURXSLVVHWXSE\\RXU$GPLQLVWUDWRUDQGDQH[WHQVLRQJURXSFDQEHIRU
H[DPSOHDOOPHPEHUVRIWKH6DOHV'HSDUWPHQW:KHQDQH[WHQVLRQJURXSLVFDOOHGDOOH[WHQVLRQVLQ
WKHJURXSULQJXQWLOWKHFDOOLVDQVZHUHG
&RQWDFW\RXU$GPLQLVWUDWRUIRUDOLVWRIH[WHQVLRQJURXSQXPEHUV
7KH(;7(16,21*5283NH\OLJKWLQGLFDWHVWKHVWDWXVRIDQH[WHQVLRQJURXS
7DEOH(;7(16,21*5283.H 6WDWXVRQD,33KRQH
To program an EXTENSION GROUP key:
 3UHVV6XSHU.H\
 3UHVV XQWLO3(5621$/.(<6"LVGLVSOD\HG
 3UHVVWRVHOHFWWKLVRSWLRQ
 3UHVVWKHNH\WREHSURJUDPPHG
,IDIHDWXUHRUVSHHGFDOOLVDOUHDG VWRUHGXQGHUWKHVHOHFWHGNH LWLVGLVSOD HGZLWKWKHRSWLRQ
WRFKDQJHRUFOHDUWKHNH 
3UHVVWRFKDQJHWKHNH RU WRFOHDUWKHNH 
 3UHVVWRFKDQJHWKHIHDWXUHVWRUHGXQGHUWKHVHOHFWHGNH\
 3UHVV UHSHDWHGO\WRVFUROOGRZQWKHOLVWRIIHDWXUHVXQWLO(;7(16,21*5283LVGLVSOD\HG
 3UHVVWRVHOHFWWKLVRSWLRQ
 'LDOWKHUHTXLUHGH[WHQVLRQJURXSQXPEHU
,I RXPDNHDPLVWDNHZKHQGLDOLQJWKHH[WHQVLRQJURXSQXPEHUSUHVVUHSHDWHGO WRUHPRYH
WKHLQFRUUHFWGLJLWV
 3UHVV WRVDYHWKHH[WHQVLRQJURXSQXPEHUXQGHUWKHVHOHFWHGSHUVRQDONH\
,I
RXGLDODQLQYDOLGH[WHQVLRQ
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JURXSQXPEHUWKDWLVSUHVVLQJ KDVQRHIIHFW
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 3UHVV6XSHU.H\WRFRP
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HUVRQDONH
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UR
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DQRWKHUIHDWXUH
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Programming a LINE key
$/,1(NH\DOORZV\RXWRDFFHVVDQGDQVZHUFDOOVIURPDOLQHZLWKDVLQJOHNH\SUHVV
7KH/,1(NH\OLJKWLQGLFDWHVWKHVWDWXVRIDOLQH
7DEOH/,1(.H 6WDWXVRQD,33KRQH
.H\6WDWXV ([SODQDWLRQ
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8QOLW $WOHDVWRQHH[WHQVLRQLQWKHH[WHQVLRQJURXSLVLGOH
)ODVKLQJ5HG ([WHQVLRQJURXSLVULQJLQJ
 
.H\6WDWXV ([SODQDWLRQ
/LW5HG 7KHOLQHLVLQXVHDWDQRWKHUH[WHQVLRQ
/LW*UHHQ 7KHOLQHLVLQXVHDW\RXUH[WHQVLRQ
8QOLW 7KHOLQHLVLGOH
)ODVKLQJ5HGZLWKULQJLQJ
FDGHQFH
$QH[WHUQDOFDOOLVULQJLQJRQWKLVOLQHDQGFDQEHDQVZHUHGE\DQ\
H[WHQVLRQXVHU
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7KHH[WHUQDOFDOORQWKLVOLQHLVKHOGRQ6\VWHP+ROGDQGDQ\
H[WHQVLRQXVHUFDQSLFNXSWKHFDOO
)ODVKLQJ*UHHQZLWKKHOG
FDGHQFH
<RXKDYHSODFHGWKLVOLQHRQ6\VWHPRU([FOXVLYH+ROG
 


To program a LINE key:
 3UHVV6XSHU.H\
 3UHVV XQWLO3(5621$/.(<6"LVGLVSOD\HG
 3UHVVWRVHOHFWWKLVRSWLRQ
 3UHVVWKHNH\WREHSURJUDPPHG
,IDIHDWXUHRUVSHHGFDOOLVDOUHDG VWRUHGXQGHUWKHVHOHFWHGNH LWLVGLVSOD HGZLWKWKHRSWLRQ
WRFKDQJHRUFOHDUWKHNH 
3UHVVWRFKDQJHWKHNH RU WRFOHDUWKHNH 
 3UHVVWRFKDQJHWKHIHDWXUHVWRUHGXQGHUWKHVHOHFWHGNH\
 3UHVV UHSHDWHGO\WRVFUROOGRZQWKHOLVWRIIHDWXUHVXQWLO/,1(LVGLVSOD\HG
 3UHVVWRVHOHFWWKLVRSWLRQ
 'LDOWKHUHTXLUHGQXPEHULQWKUHHGLJLWIRUPDWIRUH[DPSOH
,I RXPDNHDPLVWDNHZKHQGLDOLQJWKHOLQHQXPEHUSUHVVUHSHDWHGO WRUHPRYHWKHLQFRUUHFW
GLJLWV
 3UHVV WRVDYHWKHOLQHQXPEHUXQGHUWKHVHOHFWHGSHUVRQDONH\
,I RXGLDODQLQYDOLGH[WHQVLRQJURXSQXPEHUWKHV VWHPZLOOQRWDOORZ RXWRVDYHWKHOLQH
QXPEHUWKDWLVSUHVVLQJ KDVQRHIIHFW

 3UHVV6XSHU.H\WRFRP
S
OHWHWKHR
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HUDWLRQRU
S
UHVVDQRWKHU
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HUVRQDONH
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DQG
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URFHHGWR
S
UR
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UDP
DQRWKHUIHDWXUH
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 :ULWHWKHOLQHQXPEHURQWKHNH\ODEHO
Programming a LINE GROUP key
$/,1(*5283NH\DOORZVDQH[WHQVLRQXVHUWRDFFHVVDQGDQVZHUFDOOVIURPWKDWOLQHJURXSZLWKD
VLQJOHNH\SUHVV7KH/,1(*5283NH\OLJKWLQGLFDWHVWKHVWDWXVRIDOLQHJURXS
7DEOH/,1(*5283.H 6WDWXVRQD,33KRQH
To program a LINE GROUP key:
 3UHVV6XSHU.H\
 3UHVV XQWLO3(5621$/.(<6"LVGLVSOD\HG
 3UHVVWRVHOHFWWKLVRSWLRQ
 3UHVVWKHNH\WREHSURJUDPPHG
,IDIHDWXUHRUVSHHGFDOOLVDOUHDG VWRUHGXQGHUWKHVHOHFWHGNH LWLVGLVSOD HGZLWKWKHRSWLRQ
WRFKDQJHRUFOHDUWKHNH 
3UHVVWRFKDQJHWKHNH RU WRFOHDUWKHNH 
 3UHVVWRFKDQJHWKHIHDWXUHVWRUHGXQGHUWKHVHOHFWHGNH\
 3UHVV UHSHDWHGO\WRVFUROOGRZQWKHOLVWRIIHDWXUHVXQWLO/,1(*5283LVGLVSOD\HG
 3UHVVWRVHOHFWWKLVRSWLRQ
 'LDOWKHUHTXLUHGOLQHJURXSQXPEHU
,I RXPDNHDPLVWDNHZKHQGLDOLQJWKHH[WHQVLRQJURXSQXPEHUSUHVVUHSHDWHGO WRUHPRYH
WKHLQFRUUHFWGLJLWV
 3UHVV WRVDYHWKHOLQHQXPEHUXQGHUWKHVHOHFWHGSHUVRQDONH\
,I RXGLDODQLQYDOLGOLQHJURXSQXPEHUWKHV VWHPZLOOQRWDOORZ RXWRVDYHWKHOLQHJURXS
QXPEHUWKDWLVSUHVVLQJ KDVQRHIIHFW
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HUVRQDONH
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UR
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DQRWKHUIHDWXUH
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 :ULWHWKHOLQHJURXSQXPEHURQWKHNH\ODEHO
.H\6WDWXV ([SODQDWLRQ
/LW5HG $OOOLQHVLQWKHOLQHJURXSDUHEXV\
8QOLW $WOHDVWRQHOLQHLQWKHOLQHJURXSLVLGOH
)ODVKLQJ5HG /LQHJURXSLVULQJLQJ
 


Account Codes
<RXFDQDVVLJQDQDFFRXQWFRGHWRDQLQFRPLQJRURXWJRLQJFDOOIRUWUDFNLQJSXUSRVHV<RXFDQ
SURJUDPDQ$&&2817&2'(NH\ZLWKRUZLWKRXWVSHFLI\LQJDQDFFRXQWFRGH,I\RXKDYHDQDFFRXQW
FRGHWKDW\RXXVHRQDUHJXODUEDVLVLWPD\EHHDVLHUWRVWRUHWKHDFFRXQWFRGHZLWKWKH$&&2817
&2'(NH\WKLVVDYHV\RXIURPKDYLQJWRGLDOWKHDFFRXQWFRGHHYHU\WLPH\RXZDQWWRDVVRFLDWHD
FDOOZLWKDQDFFRXQWFRGH
$FFRXQWFRGHVDUHWKUHHGLJLWVLQOHQJWKDQGLQWKHUDQJH
1RWHV
 &RQWDFW\RXU$GPLQLVWUDWRUIRUDOLVWRIDFFRXQWFRGHV
 <RXPXVWKDYHDSUHSURJUDPPHG(;&/86,9(+2/'NH\VHWXSRQ\RXUH[WHQVLRQWRXVHWKLV
IHDWXUH5HIHUWR([FOXVLYH+ROGIRUPRUHLQIRUPDWLRQRQWKHXVHRIWKLVIHDWXUH
PROGRAMMING
3URJUDPDQ$&&2817&2'(NH\DQG(;&/86,9(+2/'NH\DVGHVFULEHGXQGHU3URJUDPPLQJD
3HUVRQDO.H 
1RWH$Q$&&2817&2'(NH\FDQEHVDYHGZLWKRUZLWKRXWWKHLQFOXVLRQRIDQDFFRXQWFRGH
Allocating an Account Code to an Outgoing Call
If you have an ACCOUNT CODE key programmed with a specific account code:
 3UHVVWKH$&&2817&2'(NH\
 $FFHVVDOLQHDQGGLDOWKHH[WHUQDOQXPEHU
If you have an ACCOUNT CODE key without a specific account code programmed:
 3UHVVWKH$&&2817&2'(NH\
 'LDOWKHUHTXLUHG$FFRXQW&RGH
 $FFHVVDOLQHDQGGLDOWKHH[WHUQDOQXPEHU
If you do not have an ACCOUNT CODE key programmed:
 'LDOWKH$FFRXQW&RGHIHDWXUHDFFHVVFRGH
 'LDOWKHUHTXLUHG$FFRXQW&RGH
 $FFHVVDOLQHDQGGLDOWKHH[WHUQDOQXPEHU


Allocating an Account Code to a Call in Progress
,I\RXZLVKWRFKDQJHWKHDFFRXQWFRGHDVVRFLDWHGZLWKDQLQFRPLQJRURXWJRLQJFDOOSHUKDSVDFDOO
KDVEHHQWUDQVIHUUHGWR\RXIURPDGHSDUWPHQWZLWKDGLIIHUHQWDFFRXQWFRGH\RXPD\DVVLJQD
GLIIHUHQWDFFRXQWFRGHZKLOHFRQQHFWHGWRWKHFDOO,QWKLVZD\QXPHURXVDFFRXQWFRGHVFDQEH
DVVRFLDWHGZLWKRQHFDOO
If you have an ACCOUNT CODE key programmed with a specific account code:
 :KLOHLQFRQYHUVDWLRQZLWKDQRWKHUSDUW\SUHVVWKH(;&/86,9(+2/'NH\
 3UHVVWKH$&&2817&2'(NH\
 3UHVVWKH(;&/86,9(+2/'NH\DJDLQ
7KHFDOOHULVUHFRQQHFWHGDQGWKHFDOODVVLJQHGZLWKWKHQHZDFFRXQWFRGH
If you have an ACCOUNT CODE key without a specific account code programmed:
 :KLOHLQFRQYHUVDWLRQZLWKDQRWKHUSDUW\SUHVVWKH(;&/86,9(+2/'NH\
 3UHVVWKH$&&2817&2'(NH\
 'LDOWKHUHTXLUHGDFFRXQWFRGH
 3UHVVWKH(;&/86,9(+2/'NH\DJDLQ
7KHFDOOHULVUHFRQQHFWHGDQGWKHFDOODVVLJQHGZLWKWKHQHZDFFRXQWFRGH
If you do not have an ACCOUNT CODE key programmed:
 :KLOHLQFRQYHUVDWLRQZLWKDQRWKHUSDUW\SUHVVWKH(;&/86,9(+2/'NH\
 'LDOWKH$FFRXQW&RGHIHDWXUHDFFHVVFRGH
 'LDOWKHUHTXLUHGDFFRXQWFRGH
 3UHVVWKH(;&/86,9(+2/'NH\DJDLQ
7KHFDOOHULVUHFRQQHFWHGDQGWKHFDOODVVLJQHGZLWKWKHQHZDFFRXQWFRGH
Alarm Calls
<RXFDQVHWXSDQDODUPZDNHXSRUUHPLQGHUFDOOWRULQJDW\RXUH[WHQVLRQDWDVSHFLILHGWLPH<RX
PXVWDQVZHUDULQJLQJDODUPFDOOEHIRUH\RXFDQFRQWLQXHZLWKDQ\RWKHURSHUDWLRQDW\RXUH[WHQVLRQ
:KHQ\RXUHFHLYHDQDODUPFDOO\RXUH[WHQVLRQULQJVIRUXSWRVHFRQGVGHIDXOWRUXQWLO\RX
DQVZHUWKHFDOO,I\RXGRQRWDQVZHUWKHFDOOZLWKLQWKLVWLPHSHULRG\RXUH[WHQVLRQULQJVDJDLQHYHU\
PLQXWHVGHIDXOWWKLVSURFHVVLVUHSHDWHGXSWRDPD[LPXPRIWHQWLPHVRUXQWLO\RXDQVZHU\RXU
DODUPFDOO
1RWHV
 $QDODUPFDOOLVQRWUH
S
HDWHGRQVXFFHVVLYHGD
\
VZKLFKPHDQVWKDW
\
RXPXVWVHWX
S
WKHDODUPFDOO
GDLO\
 <RXU$GPLQLVWUDWRUFDQVHWXSDQDODUPFDOOIRU\RX&RQWDFW\RXU$GPLQLVWUDWRUIRUGHWDLOV
OPERATION
To setup an Alarm Call from your extension:
 'LDOWKH$ODUP&DOOIHDWXUHDFFHVVFRGH
 'LDOWKHWLPHXVLQJWKHKRXUFORFN
To cancel an Alarm Call:
z
'LDOWKH$ODUP&DOO&DQFHOIHDWXUHDFFHVVFRGH


Answer External Call
,I\RXZDQWWRDQVZHUH[WHUQDOFDOOVLQWKHRUGHUWKDWWKH\DUULYHDW\RXUH[WHQVLRQ\RXQHHGWR
SURJUDPDQ$16:(5(;7(51$/NH\<RXDQVZHUWKHLQFRPLQJFDOOE\SUHVVLQJWKHIODVKLQJSUH
SURJUDPPHG$16:(5(;7(51$/NH\<RXU$16:(5(;7(51$/NH\FRQWLQXHVWRIODVKXQWLODOO
LQFRPLQJH[WHUQDOFDOOVKDYHEHHQDQVZHUHG
PROGRAMMING
3URJUDPWKH$16:(5(;7(51$/NH\DVGHVFULEHGXQGHU3URJUDPPLQJ RXU.H V
OPERATION
1RWH<RXPXVWKDYHDSUHSURJUDPPHG$16:(5(;7(51$/NH\VHWXSRQ\RXUH[WHQVLRQWRXVH
WKLVIHDWXUH
To answer external calls using the ANSWER EXTERNAL key:
z
3UHVVWKHIODVKLQJ$16:(5(;7(51$/NH\
7KH$16:(5(;7(51$/NH FRQWLQXHVWRIODVKXQWLODOOWKHLQFRPLQJH[WHUQDOFDOOVKDYHEHHQ
DQVZHUHG
Answer Next Call
7KLVIHDWXUHLVVLPLODUWR$QVZHU([WHUQDO&DOOKRZHYHULWD
SS
OLHVWRDOOLQFRPLQ
J
LQWHUQDODQGH[WHUQDO
FDOOV$QVZHU1H[W&DOODOORZV\RXWRDQVZHUDOOFDOOVLQWKHRUGHUWKDWWKH\DUHSUHVHQWHGDW\RXU
H[WHQVLRQ<RXDQVZHUWKHLQFRPLQJFDOOE\SUHVVLQJWKHIODVKLQJSUHSURJUDPPHG$16:(51(;7
&$//NH\<RXU$16:(51(;7&$//NH\FRQWLQXHVWRIODVKXQWLO\RXKDYHDQVZHUHGDOOWKHFDOOV
1RWH([WHUQDOFDOOVWDNHSULRULW\RYHULQWHUQDORQHVWKDWLVH[WHUQDOFDOOVDUHDQVZHUHGILUVW
PROGRAMMING
3URJUDPWKH$16:(51(;7&$//NH\DVGHVFULEHGXQGHU3URJUDPPLQJ RXU.H V
OPERATION
1RWH<RXPXVWKDYHDSUHSURJUDPPHG$16:(51(;7&$//NH\VHWXSRQ\RXUH[WHQVLRQWRXVH
WKLVIHDWXUH
To answer internal and external calls in the order that they are presented at your extension:
z
3UHVVWKHIODVKLQJ$16:(51(;7&$//NH\
7KH$16:(51(;7&$//NH FRQWLQXHVWRIODVKXQWLODOOLQFRPLQJFDOOVKDYHEHHQDQVZHUHG


Automatic Hold
:KLOHLQFRQYHUVDWLRQZLWKDQRWKHUSDUW\WKLVIHDWXUHDOORZV\RXWRPDNHRUUHFHLYHDFDOOZLWKRXW
SODFLQJWKHFXUUHQWFDOORQKROGILUVW
1RWH<RXPXVWKDYHDSUHSURJUDPPHG(;&/86,9(+2/'NH\VHWXSRQ\RXUH[WHQVLRQWRXVHWKLV
IHDWXUH5HIHUWR([FOXVLYH+ROGIRUPRUHLQIRUPDWLRQRQWKHXVHRIWKLVIHDWXUH
PROGRAMMING
z
3URJUDPDQ(;&/86,9(+2/'NH\DVGHVFULEHGXQGHU3URJUDPPLQJD3HUVRQDO.H 
OPERATION
Outgoing Calls
To place the current call on Automatic Exclusive Hold and make another call:
z
:KLOHLQFRQYHUVDWLRQZLWKDQHVWDEOLVKHGFDOOPDNHDQRWKHUFDOO
7KHFDOOHUSODFHGRQKROGKHDUVVLOHQFHWRQHRUPXVLFRQKROG
To return to the call placed on hold:
z
3UHVVWKH(;&/86,9(+2/'NH\RULIDSUHSURJUDPPHGNH\LVDYDLODEOHSUHVVWKHDSSURSULDWH
IODVKLQJ'66%/)RU/,1(NH\
To transfer the held party to the newly-called party:
z
:KLOHLQFRQYHUVDWLRQZLWKWKHQHZO\FDOOHGSDUW\UHSODFH\RXUKDQGVHWRUSUHVV6SHDNHU
Incoming Calls
To place the current call on Automatic System Hold and answer an incoming call:
 :KLOHLQFRQYHUVDWLRQZLWKDQHVWDEOLVKHGFDOOSUHVVWKHIODVKLQJNH\ZKLFKLVLQGLFDWLQJWKH
LQFRPLQJFDOO
 +DQGOHWKHQHZFDOODVXVXDO
To return to the held call:
z
3UHVVWKHDSSURSULDWHIODVKLQJ'66%/)RU/,1(NH\RULIQRWDYDLODEOHSUHVV,QWHUFRP


Call Forwarding
,QFRPLQJLQWHUQDODQGH[WHUQDOFDOOVSUHVHQWHGDW\RXUH[WHQVLRQFDQEHIRUZDUGHGLQWKHIROORZLQJ
ZD\V
z
&DOO)RUZDUG$OO&)$IRUZDUGVDOO\RXUFDOOVWRDQRWKHUH[WHQVLRQRUH[WHQVLRQJURXSZLWKRXW
ILUVWSUHVHQWLQJWKHFDOOVDW\RXUH[WHQVLRQ6HH&DOO)RUZDUG$OO&)$
z
&DOO)RUZDUGRQ1R$QVZHURU%XV\&)1&)%IRUZDUGV\RXUFDOOVWRDQRWKHUH[WHQVLRQRU
H[WHQVLRQJURXSZKHQ\RXDUHEXV\RQDQRWKHUFDOORUDZD\IURP\RXUGHVN6HH&DOO)RUZDUGRQ
1R$QVZHURU%XV &)1&)%
z
5HPRWH&DOO)RUZDUGIRUZDUGVDOO\RXULQFRPLQJFDOOVWRDQH[WHUQDOGHVWLQDWLRQIRUH[DPSOHD
FHOOXODUSKRQHRU\RXKRPHQXPEHU6HH5HPRWH&DOO)RUZDUG
z
)ROORZ0HDQG)ROORZ0H,P+HUHIRUZDUGV\RXUFDOOVWRDQRWKHUH[WHQVLRQZKHUH\RXZLVKWR
WDNH\RXUFDOOV6HH)ROORZ0HDQG)ROORZ0H,P+HUH
z
0DQDJHU6HFUHWDU\IRUZDUGVDOO\RXUFDOOVWRDQRWKHUH[WHQVLRQZKHQ\RXGRQRWZLVKWRUHFHLYH
FDOOVRUDZD\IURP\RXUGHVN6HH0DQDJHU6HFUHWDU 2SHUDWLRQDQG&DOOV)RU
(DFKW\SHIRUZDUGLQJFDQEHSURJUDPPHGYLD6XSHU.H\XQGHUDSHUVRQDONH\DQGLQYRNHGE\
SUHVVLQJWKDWNH\RUE\GLDOLQJWKHDSSURSULDWHIHDWXUHDFFHVVFRGH
1RWH<RXFDQDOVRIRUZDUG\RXUFDOOVWR9RLFH0DLOLIDYDLODEOH&RQWDFW\RXU$GPLQLVWUDWRUIRUWKH
H[WHQVLRQQXPEHURIWKH9RLFHPDLOV\VWHP


Call Forward All (CFA)
7KLVIHDWXUHDOORZV\RXWRIRUZDUGDOO\RXUFDOOVWRDQRWKHUH[WHQVLRQRUDQH[WHQVLRQJURXSZLWKRXW
ULQJLQJDW\RXUH[WHQVLRQILUVW,I\RXDOZD\VIRUZDUG\RXUFDOOVWRWKHVDPHH[WHQVLRQRUH[WHQVLRQ
JURXS\RXFDQSURJUDPD&$//)25:$5'$//NH\ZLWKWKLVQXPEHU$OWHUQDWLYHO\\RXFDQ
SURJUDPWKH&$//)25:$5'$//NH\ZLWKRXWVSHFLI\LQJDGHVWLQDWLRQQXPEHUZKLFKPHDQVWKDW
\RXPXVWGLDODQH[WHQVLRQRUH[WHQVLRQJURXSQXPEHUHDFKWLPH\RXZDQWWRIRUZDUG\RXUFDOOV<RX
FDQVHWXSDQXPEHURI&$//)25:$5'$//NH\VRQ\RXUH[WHQVLRQHDFKKROGLQJDGLIIHUHQW
GHVWLQDWLRQH[WHQVLRQRUH[WHQVLRQJURXSQXPEHU
7KLVIHDWXUHFDQEHVHWXSXVLQJ&$//)25:$5'XQGHU6XSHU.H\DQGGRHVQRWKDYHWREH
SURJUDPPHGXQGHUDSHUVRQDONH\5HIHUWRWKHRSHUDWLRQGHVFULEHGEHORZ
PROGRAMMING
 3UHVV6XSHU.H\
 3UHVV UHSHDWHGO\XQWLO3(5621$/.(<6"LVGLVSOD\HG
 3UHVVWRVHOHFWWKLVRSWLRQ
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