Mitel 5201 User manual

USER GUIDE

SX-200 ICP - 1.0

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Contents
ABOUT YOUR PHONE 1
TIPS FOR YOUR COMFORT AND SAFETY 2
Don't cradle the handset! 2
Protect your hearing 2
CUSTOMIZING YOUR PHONE 3
Ringer Control 3
Handset Receiver Volume Control 3
MAKING AND ANSWERING CALLS 3
Make a Call 3
Answer a Call 3
Redial 3
CALL HANDLING 4
Hold 4
Transfer 4
Conference 4
Broker's Call 5
Call Forward 5
Call Forward - I'm Here 6
Messaging - Callback 6

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USING ADVANCED FEATURES 7
Account Codes 7
Callback 7
Call Park 8
Call Pickup 8
Call Park - Destination Phone 9
Campon 9
Do Not Disturb 9
Override 9
Paging - PA 10
Paging - Direct 10
Paging - All Set 10
Paging - Group 10
Intercom 11
Reminder 11
Reminder - Multiple 12
Phonebook 12
Door Opener 13

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ABOUT YOUR PHONE
The MITEL NETWORKS 5201 IP PHONE has five fixed-function keys ( HOLD,
MESSAGE, TRANS/CONF, , ) and a Message indicator.
1. Handset
2. Speaker
3. Volume Control
4. Message Waiting Indicator
5. Function Keys
6. Keypad
Telephone status indicators
Line Status Indicator Meaning
Idle Off
Busy On
Ringing Flashing slowly
On hold at your phone Flashing rapidly
On hold at another phone Flashing slow on/fast off

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A
bout Feature Access Codes
Use of some features requires dialing access codes. The codes are flexible
and may be different than those in this guide. Ask your Administrator for a
list of codes you should use.
TIPS FOR YOUR COMFORT AND SAFETY
Don't cradle the handset!
Prolonged use of the handset can lead to neck, shoulder, or back discomfort,
especially if you cradle the handset between your ear and shoulder. If you
use your phone a lot, you may find it more comfortable to use a headset.
See the section on headset usage elsewhere in this guide for more
information.
Protect your hearing
Your phone has a control for adjusting the volume of the handset receiver or
headset. Because continuous exposure to loud sounds can contribute to
hearing loss, keep the volume at a moderate level.

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CUSTOMIZING YOUR PHONE
Ringer Control
To adjust the Ringer Volume while the phone is ringing:
zPress or .
To adjust the ringer pitch:
1. Lift the handset.
2. Dial 02.
3. Dial 33.
4. Press or .
5. Hang up.
Handset Receiver Volume Control
To adjust the Handset Receiver Volume when you are using the
handset:
zPress or .
MAKING AND ANSWERING CALLS
Make a Call
1. Lift the handset.
2. Dial the number.
Answer a Call
zLift the handset.
Redial
To redial the last number that you manually dialed:
1. Lift the handset.
2. Dial 30.

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CALL HANDLING
Hold
To place a call on Hold:
zPress HOLD.
To retrieve a call from Hold:
zPress HOLD.
To retrieve a call that has been placed on Hold at another extension:
1. Lift the handset.
2. Dial 23.
3. Dial the number of the extension that placed the call on Hold.
Transfer
To Transfer an active call:
1. Press TRANS/CONF.
2. Dial the number of the third party.
3. Do one of the following:
To complete the Transfer, hang up.
To announce the Transfer, wait for an answer, consult, and hang up.
To cancel the Transfer, press TRANS/CONF.
Conference
To form a Conference when a two-party call is already in place, or to
add another party to an existing Conference:
1. Press TRANS/CONF.
2. Dial the number of the next party.
3. Wait for an answer.
4. Press TRANS/CONF.
To leave a Conference:
zHang up.

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Broker's Call
To call another party when you are in an established two-party call:
1. Press TRANS/CONF.
2. Dial the number.
To alternate between the two parties:
zPress TRANS/CONF.
Call Forward
To program and activate Call Forward:
1. Lift the handset.
2. Do one of the following:
To redirect internal calls, dial 04.
To redirect external calls, dial 05.
To redirect both internal and external calls, dial 03.
3. Do one of the following:
To redirect all calls, press 1.
To redirect calls when your telephone is busy, press 2.
To redirect calls when you don't answer, press 3.
To redirect calls when your telephone is busy or when you don't
answer, press 4.
4. Dial the destination number.
5. Hang up.
To cancel Call Forward:
1. Lift the handset.
2. Do one of the following:
To cancel the redirect of internal calls, dial 04.
To cancel the redirect of external calls, dial 05.
To cancel the redirect of both internal and external calls, dial 03.
3. Hang up.

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Call Forward - I'm Here
To forward calls from a remote extension to your current location:
1. Lift the handset.
2. Dial 06.
3. Dial the number of the remote extension.
4. Hang up.
To cancel Call Forward - I'm Here from the extension that set the
remote forwarding:
1. Lift the handset.
2. Dial 07.
3. Dial the extension of the remote extension.
4. Hang up.
To cancel Call Forward - I'm Here from the extension that was
forwarding:
1. Lift the handset.
2. Dial 03.
3. Hang up.
Messaging - Callback
To leave a Callback Message on a telephone when you hear busy or
ringback tone:
zPress MESSAGE.
To respond to a Message Waiting condition on your telephone:
1. Lift the handset.
2. Press MESSAGE.
A call is placed to the message sender (voice mail system or extension user)
that left the oldest message.
If the extension is busy or the user does not answer, you can send the user
a Callback message by pressing the MESSAGE key again. This cancels the
Callback message on your extension.

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USING ADVANCED FEATURES
Account Codes
To access a trunk via Account Code entry:
1. Lift the handset.
2. Dial 01.
3. Dial the Account Code digits followed by # if required.
Whether the # is required depends on system programming. If you omit
it and do not hear dial tone shortly after entering the last digit in the
account code, press #. Wait for dial tone, and then proceed to the next
step.
4. Dial the trunk call.
Callback
To request a Callback when you reach a busy extension:
1. Dial 20.
2. Hang up.
To request a Callback when the extension does not answer:
1. Hang up.
2. Lift the handset.
3. Dial 43.
4. Dial the number of the unanswered extension.
5. Hang up.
To answer a Callback:
zLift the handset.

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Call Park
To park a call:
1. Press TRANS/CONF.
2. Dial 33.
3. Hang up.
To retrieve a parked call from your phone:
zLift the handset.
To retrieve a call parked by another extension:
1. Lift the handset.
2. Dial 23.
3. Dial the number of the extension that parked the call.
Call Pickup
To answer a call that is ringing at another extension in your Pickup
Group:
1. Lift the handset.
2. Dial 08.
To answer a call that is ringing at a extension not in your Pickup
Group:
1. Lift the handset.
2. Dial 09.
3. Dial the number of the ringing extension.

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Call Park - Destination Phone
Call Park - Destination Phone allows you to park an answered call on another
phone. If a parked call is not retrieved after a specified length of time, a
reminder occurs.
To park an active call on another phone:
1. Press TRANS/CONF to get dial tone.
2. Dial *62, and then dial the extension of the destination phone.
If the call is parked successfully, dial tone, busy tone or a page occurs. If
the call is not parked, reorder tone occurs.
To retrieve a call parked on another phone:
zDial *22.
Campon
To campon to a busy extension:
zWait for the 10-second time-out period to expire.
Do Not Disturb
To activate Do Not Disturb:
1. Lift the handset.
2. Dial 10.
3. Dial 1.
4. Hang up.
To deactivate Do Not Disturb:
1. Lift the handset.
2. Dial 10.
3. Dial 2.
4. Hang up.
Override
To use Override when you encounter busy tone:
zDial 31.

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Paging - PA
To use Paging:
1. Lift the handset.
2. Do one of the following:
To page the default zone, dial 12.
To page a specific zone, dial 13 followed by the zone number (0-9).
3. Make the announcement.
Paging - Direct
To page an extension that has Whisper Announce or Off-Hook Voice
A
nnounce enabled:
1. Lift the handset.
2. Dial *48.
3. Dial the extension number.
4. Page the called party.
Paging - All Set
To page all telephones simultaneously through their speakers:
1. Lift the handset.
2. Dial *48.
3. Press *.
4. Page the called party.
Paging - Group
To page all extensions in a paging group simultaneously through their
speakers:
1. Lift the handset.
2. Dial *48.
3. Press #.

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Intercom
An Intercom call is a call between two extensions, which either pages or
rings the called extension.
To switch between a ringing intercom call to a paged intercom call:
1. Make a call.
2. Dial *48.
Reminder
To set or modify a timed reminder:
1. Lift the handset.
2. Dial 32.
3. Set a time by entering the hour and minutes in 24-hour format. For
example, entering 1415 sets a reminder for 2:15 PM.
You hear dial tone if the time is valid; reorder tone if it is invalid.
To cancel a timed reminder:
1. Lift the handset.
2. Dial 32.
3. Hang up.
To acknowledge the reminder (indicated by five rings).
zLift the handset.

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Reminder - Multiple
To set multiple reminders (up to three):
1. Lift the handset.
2. Dial 32.
3. Dial # followed by the number of the timer (#1, #2, or #3). To repeat
the timer daily, dial *.
4. Set a time by entering the hour and minutes in 24-hour format. For
example, entering 1415 sets a reminder for 2:15 PM.
You hear dial tone if the time is valid; reorder tone if it is invalid.
5. Repeat for each additional timer.
To cancel the Timer 1 reminder:
1. Lift the handset.
2. Dial 32 followed by 9999.
3. Replace the handset.
The reminder is cancelled.
To cancel multiple reminders:
1. Lift the handset.
2. Dial 32.
3. Dial # followed by the timer number (#1, #2, or #3).
4. Dial 9999.
5. Replace the handset.
To acknowledge the reminder (indicated by five rings).
zLift the handset.
Phonebook
To access the Phonebook:
1. Dial *65.
2. Using the keypad, enter the name or extension of the person you wish to
call.
Note: Only extensions that have a voice mailbox can be dialed using
Phonebook.

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Door Opener
Door Opener allows you to operate a third-party door opener. For example,
when someone requires entry into a third-party building, a designated
extension (or extensions) rings and on answering, the extension user can
dial a feature access code to open the door.
To use Door Opener:
zDial *65.

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© Copyright 2003, Mitel Networks Corporation.
All rights reserved.