Mitel 5020 User manual

USER GUIDE
IP Phone
5020
MITEL NETWORKS

3300 ICP - 7.0

-i-
Contents
ABOUT YOUR PHONE 1
Using the 5020 IP Phone in Remote Mode 2
About Feature Access Codes 2
For Users on Resilient 3300 ICP Systems 2
TIPS FOR YOUR COMFORT AND SAFETY 2
Don't cradle the handset! 2
Protect your hearing 3
Adjusting the viewing angle 3
Changing Handsets 4
CUSTOMIZING YOUR PHONE 5
Ringer Control 5
Handset Receiver Volume Control 5
Speaker Volume Control 5
Display Contrast Control 5
Feature Keys 6
Language Change 6
MAKING AND ANSWERING CALLS 7
Make a call 7
Answer a call 7
Phonebook 7
Redial 8
Redial - Saved Number 8
Speed Call Keys 9
Speed Call - Personal 10
Handsfree Operation 11
Auto-Answer 12
Group Listen 12

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CALL HANDLING 13
Hold 13
Transfer 13
Conference 14
Conference Split 14
Add Held 14
Swap 14
Call Forward 15
Call Forward - Remote 16
Call Forward - End Chaining 16
Call Forward - Forced 17
Call Forward - Override 17
Messaging - Advisory 17
Messaging - Callback 18
Messaging - Cancel Callback 19
Messaging - Cancel All Callbacks 19
USING ADVANCED FEATURES 20
Account Codes 20
Attendant Call Hold - Remote Retrieve 20
Call Park 21
Call Pickup 22
Campon 22
Do Not Disturb 22
Override 23
Paging 23
Direct Paging 24
Reminder 25
Headset Operation 25
Headset Operation (with Feature Control Switch) 26
Music 27
Group Paging / Meet Me Answer 27
Trunk Flash 28
Record a Call 29
Hot Desking 30
Call History 31
Tag Call 32

-1-
ABOUT YOUR PHONE
The MITEL NETWORKS 5020IP Phone has ten fixed-function keys
(SUPERKEY, TRANS/CONF, REDIAL, MESSAGE, HOLD, CANCEL,
SPEAKER, MICROPHONE, , ) and 14 personal keys with built-in status
indicators. The personal key on the bottom right is always your Prime Line;
the remaining personal keys can be programmed as:
zFeature keys (for example, Swap). You can program feature keys from
your phone or using the Desktop Tool. Your administrator can also
program feature keys.
zSpeed Call keys. You can program speed call keys from your phone, or
using the Desktop Tool.
zLine Appearances. Only the administrator can program line appearances.
Note: For more information on the Desktop Tool, talk to your system
administrator.
Your phone also features display-assisted selection of features, on-hook
dialing, and a large Message Indicator.
Note: When using the SuperKey, press Cancel to back up one menu level.
IMPORTANT NOTE FOR HEADSET USERS:
Mitel Networks Headsets with Feature Control Switch (PN9132-800-500-
NA/9132-800-501-NA) must be installed in the dedicated headset jack (the
j
ack nearest the front of the phone). Installation will disable your handset
microphone. Disconnecting the headset at the jack or at the quick-
disconnect plug restores handset operation.
Phone status indicators
When line is the indicator is
Idle Off
Busy On
Ringing Flashing slowly
On hold at your phone Flashing rapidly
On hold at another phone Flashing slow on/fast off

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Using the 5020 IP Phone in Remote Mode
Remote Mode allows the 5020 IP Phone to be used in the home or in other
locations away from the office. For information on how to program the 5020
IP Phone for remote operation, refer to the Remote IP Phones Guide
available at www.mitel.com
About Feature Access Codes
Use of some features requires dialing access codes. The codes are flexible
and may be different than those in this guide. Ask your Administrator for a
list of codes you should use.
For Users on Resilient 3300 ICP Systems
If durin
g
a call, you hear two beeps repeated every 20 seconds it means that
your phone is switching to a secondary 3300 ICP system. The call continues
but the keys and features on your phone stop working. The keys and most
features begin working again after you hang up. Normal operation resumes
when your phone switches back to the primary system. If your phone is idle
and switched to the secondary system, you'll see a flashing rectangle on the
display. The rectangle remains until the switch to the primary system is
complete.
TIPS FOR YOUR COMFORT AND SAFETY
Don't cradle the handset!
Prolon
g
ed use of the handset can lead to neck, shoulder, or back discomfort,
especially if you cradle the handset between your ear and shoulder. If you
use your phone a lot, you may find it more comfortable to use a headset.
See Headset Operation (with Feature Control Switch) for more information.

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Protect your hearing
Your phone has a control for ad
j
ustin
g
the volume of the handset receiver or
headset. Because continuous exposure to loud sounds can contribute to
hearing loss, keep the volume at a moderate level.
Adjusting the viewing angle
The stand built into your phone tilts to give you a better view of the keys.
To tilt your phone for better viewing:
1. Press the tilt-release paddle on the phone base.
2. Tilt your phone to the desired angle.
3. Release the tilt-release paddle.

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Changing Handsets
Your 5020 IP Phone is compatible with several specialty handsets. To
remove the handset shipped with your phone from the handset cord:
1. Bend a paper clip to produce approximately 4 cm (1.5 in.) of straight
wire.
2. On the handset, locate the plastic groove leading into the handset jack.
The groove is on the side of the jack that is closest to the handset
microphone.
3. Slide the end of the wire into the handset jack along the groove until it
stops underneath the handset cord clip.
4. While gently pulling on the handset cord, use the wire to pry the clip
upward. The cord will separate from the handset.
5. Store the original handset in a safe place.

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CUSTOMIZING YOUR PHONE
Ringer Control
To adjust the Ringer Volume while the phone is ringing:
zPress , ).
To adjust the Ringer Pitch while the phone is idle:
1. Press SUPERKEY.
2. Press the No softkey until "Ringer Adjust?" appears.
3. Press the Yes softkey.
4. Press the Yes softkey.
5. Press , ).
6. Press SUPERKEY.
Handset Receiver Volume Control
To adjust the Handset Receiver Volume when you are using the
handset:
zPress , ).
Speaker Volume Control
To adjust the Speaker Volume when making an on-hook call or when
listening to background music:
zPress , ).
Display Contrast Control
To adjust the Display Contrast while your phone is idle:
zPress , ).

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Feature Keys
To display information about a key:
1. Press SUPERKEY.
2. Press a personal key or REDIAL.
3. Press SUPERKEY.
To re-program a personal key:
1. Press SUPERKEY.
2. Press the No softkey until "Personal Keys?" appears.
3. Press the Yes softkey.
4. Press a personal key that isn't a line key.
5. Press the Change softkey.
6. Press the No softkey until the desired feature appears.
7. Press the Yes softkey.
8. Press SUPERKEY.
Language Change
To change the display language:
1. Press SUPERKEY.
2. Press the No softkey until "Language?" appears.
3. Press the Yes softkey.
4. Press the Change softkey.
5. Press the No until the desired language appears.
6. Press the Yes softkey.