Mitel Mivoice 6920 User manual

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QUICK REFERENCE GUIDE

Quick Reference Guide

Mitel 6920 SIP Phone

Getting started

Contacts

Voicemail

Settings

Provides

services and

options that

allow you to

customize

your phone.

Volume Speaker/Headset

Toggles the phone’s audio between speaker

and headset. If you are using a DHSG/EHS

headset, ensure that the headset jack adapter is

removed from the headset port. See the Mitel

6920 SIP Phone Installation Guide for more details.

Warning!

The headset port is for headset use only.

Plugging any other devices into this port

may cause damage to the phone and will

void your warranty.

Mute

Navigation/Select

Multi-directional navigation

keys are used to navigate

through the phone menu.

Press the center button

the left and right navigation

keys can be used to switch

Top SoftKeys

6 programmable keys that support Bottom Softkeys

4 context-sensitive softkeys.

Redial

Goodbye

Hold

Ends the active

call and used

Mutes/unmutes

Displays Call

Places an active

call on hold or

Displays

a list of your

contacts.

Adjusts the

volume for

the ringer,

handset,

speaker,

and headset.

Provides

On the Home screen,

service.

your voicemail

access to

for exiting menus.

History with a list

of outgoing calls.

all outgoing audio

from headset,

handset or

speaker.

Call History

Displays a list

of missed,

outgoing and

received calls.

resumes a call

from hold.

to select menu options and

perform various actions.

up to 20 functions. that support up to 18 functions.

between the home screen,

the line manager, and active calls.

Basic call handling

Making a call

1. Lift the handset or press the key, and

at the dial tone, enter the number.

2. Press the Line / Call appearance button and

at the dial tone, enter the number.

Ending or ignoring a call

Place the handset back in its cradle, press the Ignore softkey, or press the key.

Answering a call

Lift the handset, press the Answer softkey or press the key for handsfree

operation.

Redialing

Press the Redial softkey once or the key twice to call the last dialed number

Press the key once to access the Call History application that displays a list of

recently dialed numbers. Use the up and down navigation keys to scroll through the

entries and select a number. Press either the Select button or Dial softkey to redial the

selected number.

Muting or unmuting a call

Press the key while on an active call to mute the microphone for your handset,

headset, or speaker. Press the key again to unmute the audio.

Holding and resuming a call

1. To place an active call on hold, press the key. A (hold) icon flashes on the

respective Line key.

2. To resume the call, press the key again or press the respective Line key.

Note: For details on all the available features and options, refer to the Mitel 6920 SIP Phone User

Guide.

please refer to the website: http://www.mitel.com/trademarks. Customer's use of this product and/or software shall be in accordance with the EULA and /or other accompanying licensing terms.

please refer to www.cmspatents.com.

QUICK REFERENCE GUIDE

Quick Reference Guide

User Interface (UI) overview

Home screen

The Home (default) screen is displayed when the phone is in the idle state. The Home

screen displays the current line, status indicators, status messages, the date and time,

and a list of configurable top and bottom softkeys.

Call screen

When on an active call, caller’s avatar, name, number, and the call-duration timer are

displayed. The context-sensitive softkeys are updated with applicable call-handling

features.

Applications

Directory

The Directory application stores personal phone book and directory. The Mitel 6920 SIP

phone supports a localized personal directory as well as enhanced functionality allowing

for interoperability with LDAP (corporate) directories.

Making a call using the Directory

1. Press the key to access the Directory.

2. Navigate to the respective contacts folder and scroll through the contacts by using the

navigation keys

Enter characters using the keypad and press the Search softkey to use the search

feature.

3. When the applicable contact is highlighted, press the Select button or the Dial softkey

to place a call using the entry’s default phone number

To place a call to a different phone number defined for the entry (for example, a mobile

number), press the right navigation key, highlight the phone number you want to call

using the up or down navigation keys, and press the Select button or the Dial softkey.

Quick Reference Guide

please refer to the website: http://www.mitel.com/trademarks. Customer's use of this product and/or software shall be in accordance with the EULA and /or other accompanying licensing terms.

please refer to www.cmspatents.com.

Call History

The Call History application displays a list of your missed, outgoing and received calls.

You can view, delete and dial out to call history entries as well as copy entries to your

Contacts application.

Using the Call History application

1. Press the key to access the Call History application.

2. Scroll through the lists by using the navigation keys. To view additional details for an

entry, press the Right navigation key when the entry is highlighted.

3. Press the Select button or Dial softkey to place a call to the respective entry

Press the Copy softkey to copy the entry to your Contacts application

Press the Delete softkey to delete the entry from your Call History.

Voicemail

When voicemail functionality is enabled, the MWI LED on the Mitel 6920 SIP phone

flashes red and the (Voicemail) icon displays on the status bar indicating that

voicemail messages are available.

You can access your voicemail service by pressing the Voicemail key.

Advanced call handling

The Mitel 6920 SIP Phone provides a method for transferring calls through the Transfer

softkey.

Call Transferring

1. Ensure you are on active call with the party you wish to transfer.

2. Press the Xfer softkey.The active call is placed on hold.

3. Enter the transfer recipient’s number and press the Transfer softkey.

3-Way Conferencing

1. Ensure you are on active call with one of the contacts with whom you want to create a

conference.

2. Press the Conf softkey. The active call is placed on hold.

3. Enter the conference target’s number and press the Dial softkey.

4. Wait for an answer and then press the Conf softkey to complete the 3-way conference

call.

Speed Dial configuration

Speed Dial

key allows you to dial a specified number with one key press.

Speed Dial

keys

can be useful as they can be programmed to dial directly to an internal or external number.

You can also transfer calls to or create conference calls using your

Speed Dial

keys instead

of dialing manually.

Configuring a Speed Dial key

1. Press and hold the non-configured softkey, dialpad key, or expansion module key (for

approximately 3 seconds) until the Speed Dial Edit screen is displayed.

2. In the Label field, enter a description to apply to the key.

3. Press the down navigation key to move to the Number field and enter the number

using the dialpad keys.

Note: Voicemail functionality must be configured by your System Administrator.

Note: Configuring a speed dial key using the press-and-hold method is only available if enabled by

your System Administrator.

Note: Use the ABC softkey to specify uppercase letters or lowercase letters when entering the label.

please refer to the website: http://www.mitel.com/trademarks. Customer's use of this product and/or software shall be in accordance with the EULA and /or other accompanying licensing terms.