Mitel MiVoice Office 5320e Service manual

MITEL
CLOUD ENDPOINT
5320E/5330E/5340E SIP PHONES USER AND
ADMINISTRATOR GUIDE
RELEASE 6.0

ii
NOTICE
The information contained in this document is believed to be accurate in all respects but is not warranted
by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and
should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel
and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
Revisions of this document or new editions of it may be issued to incorporate such changes.
No part of this document can be reproduced or transmitted in any form or by any means - electronic or
mechanical - for any purpose without written permission from Mitel Networks Corporation.
TRADEMARKS
Mitel is a trademark of Mitel Networks Corporation.
Windows and Microsoft are trademarks of Microsoft Corporation.
Other product names mentioned in this document may be trademarks of their respective companies and
are hereby acknowledged.
Mitel Cloud Enpoint
5320e/5330e/5340e SIP Phones - User and Administrator Guide
Release 6.0
March 2014
®,™ Trademark of Mitel Networks Corporation
© Copyright 2014, Mitel Networks Corporation
All rights reserved

Table of Contents
GETTING STARTED ...................................................................................................... 1
SIP User Accounts and Passwords...........................................................................................1
SIP Administrative Mode ...........................................................................................................1
About your SIP Phone...............................................................................................................1
TIPS FOR YOUR COMFORT AND SAFETY ................................................................. 5
Don't cradle the handset!...........................................................................................................5
Protect your hearing ..................................................................................................................5
Adjust the viewing angle............................................................................................................5
USING YOUR DEFAULT PHONE WINDOW AND KEYS.............................................. 6
Call Encryption...........................................................................................................................7
Accessories for Your Phone......................................................................................................7
Headsets................................................................................................................................................7
SUPPORTING DOCUMENTATION................................................................................ 8
Accessing the Web Configuration Tool Online Help..................................................................8
Accessing Other Documentation...............................................................................................8
CUSTOMIZING YOUR PHONE...................................................................................... 9
MENU Key Menu Interface........................................................................................................9
Web Configuration Tool.............................................................................................................9
Web Configuration Tool Accounts and Passwords ...............................................................................9
Accessing the Web Configuration Tool ...............................................................................................10
Selecting Menu Options...........................................................................................................10
Entering Numbers and Letters.................................................................................................11
Ringer Volume Control ............................................................................................................12
Handset Volume Control..........................................................................................................12
Speaker Volume Control..........................................................................................................12
Display Contrast Control..........................................................................................................12
Specify Language....................................................................................................................12
Specify Text Size.....................................................................................................................12
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5320e/5330e/5340e IP Phone SIP User and Administrator Guide
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PERSONAL KEYS........................................................................................................ 13
Line Keys.................................................................................................................................13
Pre-assigned Personal Keys ...................................................................................................14
Using Your IP Phone with Mitel Unified Communicator Express.............................................14
MAKING AND ANSWERING CALLS........................................................................... 15
Dial by Number....................................................................................................................................15
Dial by Name .......................................................................................................................................15
Dial by SIP URL or IP Address............................................................................................................15
Dial by People Entry ............................................................................................................................16
Dial by Call History Entry.....................................................................................................................16
Redial...................................................................................................................................................16
ANSWERING CALLS................................................................................................... 17
Answer a Call.......................................................................................................................................17
Auto Answer.........................................................................................................................................17
Answer a Call Waiting..........................................................................................................................17
Calling and Called Party Display .........................................................................................................18
CALL HANDLING......................................................................................................... 19
Hold .........................................................................................................................................19
Hold a Call ...........................................................................................................................................19
Retrieve a Call from Hold.....................................................................................................................19
Change On-Hold Settings....................................................................................................................19
Call Forward ............................................................................................................................19
Call Transfer............................................................................................................................20
Transfer................................................................................................................................................20
Transfer a Call to a Third Party Already on Hold.................................................................................20
Conference Call (Three-Way)..................................................................................................20
Conference ..........................................................................................................................................21
Add a Party On Hold to a Call in Progress ..........................................................................................21
Return to a Conference Call after Accepting an Outside Caller..........................................................21
Messages - Advisory ...............................................................................................................21
USING ADVANCED FEATURES ................................................................................. 21
Do Not Disturb.........................................................................................................................21
Call History ..............................................................................................................................22
View a Call History Entry.....................................................................................................................22

5320e/5330e/5340e IP Phone SIP User and Administrator Guide
Delete a Call History Entry...................................................................................................................22
Call a Call History Entry.......................................................................................................................23
Handset, Handsfree and Headset Modes................................................................................23
Switch between Handset and Handsfree ............................................................................................23
Switch between Handset and Headset................................................................................................23
Switch between Headset and Handsfree ............................................................................................24
Muting a Call............................................................................................................................24
People .....................................................................................................................................24
Create a People Entry........................................................................................................................24
Modify a People Entry..........................................................................................................................25
Delete a People Entry..........................................................................................................................25
Call a People Entry..............................................................................................................................25
RSS Feed................................................................................................................................25
Enable/Disable RSS Feed...................................................................................................................26
Shared Lines and Keys............................................................................................................26
Shared Lines and Keys Programming Requirements .........................................................................26
Programming Shared Line Keys..........................................................................................................32
Shared Line Key Status.......................................................................................................................33
Programming Busy Lamp Field Keys ..................................................................................................34
Time and Date.........................................................................................................................40
Change the Time and Date..................................................................................................................40
ADMINISTRATOR TOOLS........................................................................................... 41
SIP Administrator Phone Passwords.......................................................................................41
Change Phone Passwords..................................................................................................................41
SPECIFICATIONS........................................................................................................ 41
USING YOUR PHONE WITH THE CORDLESS MODULE AND ACCESSORIES....... 42
Elements of Your Cordless Module and Accessories..............................................................44
Handset/Headset Combinations..............................................................................................44
Pairing the Cordless Module and Accessories........................................................................45
Pairing a DECT Cordless Accessory with a DECT Cordless Module .................................................45
Pairing a Bluetooth Accessory with a Bluetooth Module.....................................................................45
Unpairing an Accessory.......................................................................................................................46
Cordless Module LED Indicators.............................................................................................47
Using the Mute Key on a Cordless Device..............................................................................47
Using the Volume Keys on Cordless Device...........................................................................47
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5320e/5330e/5340e IP Phone SIP User and Administrator Guide
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USING THE MITEL CORDLESS HANDSET................................................................ 47
Elements of the Cordless Handset..........................................................................................48
Answer a Call...........................................................................................................................49
Hang up...................................................................................................................................49
Dialing – Auto Dial Disabled....................................................................................................49
Dialing – Auto Dial Enabled.....................................................................................................49
Handset Alerting Tones and LEDs ..........................................................................................50
USING THE MITEL DECT CORDLESS HEADSET ..................................................... 51
Answer a Call...........................................................................................................................51
Hang Up ..................................................................................................................................52
Dialing – Auto Dial Disabled....................................................................................................52
Dialing – Auto Dial Enabled.....................................................................................................52
Headset Alerting Tones and LEDs ..........................................................................................52
USING A BLUETOOTH HEADSET.............................................................................. 54
Answer a Call...........................................................................................................................54
Hang Up ..................................................................................................................................54
Dialing – Auto Dial Disabled....................................................................................................54
Dialing – Auto Dial Enabled.....................................................................................................55
USING THE CORDLESS DEVICES APPLICATION.................................................... 55
Low Battery Level....................................................................................................................55
Viewing Cordless Module Information.....................................................................................55

5320e/5330e/5340e IP Phone SIP User and Administrator Guide
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Getting Started
In SIP mode, the Mitel®5320e, 5330e and 5340e SIP Phones manage their own call states and
features. SIP uses the Internet to connect your phone to other SIP phones. You can make calls
on the Public Switched Telephone Network (PSTN), or “regular”, phone network. You can also
call other SIP phones by using SIP URL or IP address (only from the Web Configuration Tool). If
you are registered with a SIP Service Provider, you may also be able to use the Web
Configuration Tool to place a call by user ID name or extension number.
For information about programming features on your SIP-supported phone, refer to this guide and
to the Web Configuration Tool online Help (see Supporting Documentation on page 8).
SIP User Accounts and Passwords
Your Administrator usually configures SIP accounts for SIP phone Users and Administrators. You
need a SIP User account in order to
Register your phone with your SIP Service Provider
Make calls by dialing a user ID name or extension number (only from the Web Configuration
Tool)
If you do not have a SIP user account, you can still use your phone with limited access to SIP
features and functionality.
SIP Administrative Mode
Administrators need an administrator user account and password to
Modify network configuration settings and SIP Service Provider information
Access SIP setting menus through the Web Configuration Tool Administrator pages.
See Administrator Tools on page 41 for more information.
About your SIP Phone
The Mitel 5320e, 5330e and 5340e SIP Phones are full-feature, dual port, dual mode enterprise-
class telephones that provide voice communication over an IP network. They both feature a large
graphics display (160 x 320) and self-labeling keys. The 5320e SIP Phone offers 8 programmable
multi-function keys, the 5330e SIP Phone offers 24 programmable multi-function keys, and the
5340e SIP Phone offers 48 programmable multi-function keys for one-touch feature access.
These phones provide ten fixed feature keys for convenient access to features such as
Conferencing, Redial, and many customizable user settings as well as navigational keys to
access various screens and application layers. The 5330e and 5340e SIP Phones also feature a
Unified Communicator (UC) Express application, which is a PC-based desktop programming tool,
that allows you to easily configure your phone from your Personal Computer (PC).
For more key and feature information, see Elements of Your Phone on page 4.

5320e/5330e/5340e SIP User and Administrator Guide
Figure 1: The 5320e SIP Phone
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5320e/5330e/5340e IP Phone SIP User and Administrator Guide
Figure 2: The 5330e SIP Phone
Figure 3: The 5340e SIP Phone
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5320e/5330e/5340e SIP User and Administrator Guide
Table 1: Elements of Your Phone
Feature Function
1) Display Provides a large, high-resolution viewing area that assists you in selecting and
using phone features.
2) Ring/Message
Indicator Flashes to signal an incoming call and to indicate a message waiting in your voice mailbox.
3) Volume, Speaker and
Mute Controls Provide the following audio control capability:
(UP) and (DOWN) provide volume control for the ringer, handset, and
handsfree speakers.
(SPEAKER) enables and disables Handsfree mode.
(MUTE) enables Mute, which allows you to temporarily turn your phone's
handset, headset or handsfree microphone off during a call.
4) Fixed Function Keys Give you access to the following phone functions:
(MENU) : provides access to menus for your phone's additional features.
(CANCEL) : ends a call when pressed during the call, and, when you are
programming the phone, eliminates any input and returns to the previous menu
level.
(REDIAL) : calls the last number dialed.
(HOLD) : places the current call on hold.
(TRANS/CONF) : initiates a call transfer or establishes a three-party
conference call.
(MESSAGE) : provides access to your voice mailbox and flashes to notify
you of messages waiting in your voice mailbox. Note : The Ring/Message
indicator also flashes when messages are waiting.
5) Keypad Use to dial.
6) Navigation Page Keys Use to display additional pages of information. The 5320e and 5330e have two
page navigation keys: Back and Next. The 5340e has three page navigation
keys: Back, Next, and Home.
7) Programmable
Feature Keys and
Softkeys
Provides 8 (on the 5320e), provides 24 (on the 5330e), and 48 (on the 5340e)
self-labeling keys that can be programmed as Speed Dial keys, feature keys, or
line appearance keys, according to your communication needs. On your home
page, the two bottom right feature keys are always your Prime Line keys on a
5340e IP Phone; and the two bottom left feature keys are always your Prime
Line keys on the 5330e and 5320e IP Phone. The top three keys on each side
are softkeys.
8) Handsfree Speaker Provides sound for Handsfree calls and background music.
9) Handset Use for handset calls. If you are in headset or handsfree mode, you do
not need to use the handset.
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5320e/5330e/5340e IP Phone SIP User and Administrator Guide
TIPS FOR YOUR COMFORT AND SAFETY
Don't cradle the handset!
Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you
cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it
more comfortable to use a headset. See the section on headset usage elsewhere in this guide for
more information.
Protect your hearing
Your phone has a control for adjusting the volume of the handset receiver or headset. Because
continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a
moderate level.
Adjust the viewing angle
The stand built into your phone tilts to give you a better view of the keys.
To tilt your telephone for better viewing:
1. Turn the phone so that the front faces away from you.
2. Hold the base unit firmly and press the release tabs on the sides of the stand to detach the
base unit.
3. Hinge the hooks of the base unit into the notches on the back of the phone and snap into
place as follows:
a. For a high-angle mount, hinge the two lower hooks into the bottom set of notches and
snap the two upper hooks into the middle set of notches.
b. For a low-angle mount, hinge the two lower hooks into the middle set of notches and
snap the two upper hooks into the top set of notches.
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5320e/5330e/5340e SIP User and Administrator Guide
Using Your Default Phone Window And Keys
The 5330e and 5340e IP Phone default phone windows and keys are shown and described
below. The Phone window provides access to programmable keys and the main phone interface.
The 5320e IP Phone default phone window (not shown) is very similar to the 5330e, except the
page navigation keys are non-functional for the 5320e. Also, the 5320e has a black bezel instead
of a silver one.
Figure 4: 5330e and 5340e IP Phone Windows
Table 2: 5320e, 5330e and 5340e IP Phone Default Window and Keys
Feature Function
Softkeys Provide prompts in most phone applications. These are non-programmable
feature keys that are specific to the application or state of the set. The 5330e
provides three softkeys and the 5340e provides six softkeys.
Programmable Keys Launch specific call control features. Use the MENU key or the Web
Configuration Tool to program these keys. The 5340e provides 16 programmable
keys per page (a maximum of 46 programmable keys plus the Prime Line keys).
The 5330e provides 8 per page (a maximum of 22 programmable keys plus the
Prime Line keys). The 5320e provides 6 programmable keys, plus two Prime Line
keys.
Page Navigation Keys Display additional pages of information. The 5330e has two page navigation
keys: Back and Next,while the 5340e has three page navigation keys: Back,
Next, and Home. (The 5320e does not support page navigation keys.)
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5320e/5330e/5340e IP Phone SIP User and Administrator Guide
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Feature Function
Status Line Displays time and date.
Information Area Provides information about the current state of the set. For example, if Do Not
Disturb is enabled, the message *DND ON* appears here. This area also
displays the RSS feed, if programmed. The second line of the information area
displays the user name for the set.
Footer Shows Page Indicator.
Call Encryption
The 5320 SIP Phone provides both Secure Real-time Transport Protocol (SRTP) and Transport
Layer Security (TLS) for voice encryption when connected to a phone that also supports SRTP or
TLS. SRTP is enabled by default. You can enable SRTP or TLS on your phone using the Media
Configuration page of the Web Configuration Tool. (See Accessing the Web Configuration Tool
Online Help on page 8.)
Accessories for Your Phone
Headsets
The 5320e, 5330e and 5340e SIP Phones support Mitel-approved headsets with a Feature
Control Switch. Install the headset only in the dedicated headset jack on the back of the phone.
Installation disables your handset microphone. Disconnecting the headset at the jack or at the
quick-disconnect plug restores handset operation.

5320e/5330e/5340e SIP User and Administrator Guide
Supporting Documentation
Accessing the Web Configuration Tool Online Help
To access programming instructions in the Web Configuration Tool online Help:
1. Access the Web Configuration Tool Home Page (see Accessing the Web Configuration Tool
on page 10).
2. Scroll to the bottom of the page.
3. In the left pane, under Support, click Help. The Help system opens, presenting links to the
User Web Configuration Tool online Help and to this guide.
Note: If you have administrative privileges, you will have access to both the User and the
Administrator Web Configuration Tool online Help systems.
Accessing Other Documentation
To access other Mitel phone and peripheral documentation, in your browser, go to
http://edocs.mitel.com/UG/Index.html.
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5320e/5330e/5340e IP Phone SIP User and Administrator Guide
Customizing Your Phone
To customize and use your phone features, use either of the following two interfaces:
MENU Key Menu Interface
Web Configuration Tool
MENU Key Menu Interface
The fixed-function keys provide access most features on your phone. The phone’s Settings menu
interface provides access to additional features.
To access the Settings menu interface, press the MENU key .
Web Configuration Tool
The Web Configuration Tool is an optional tool that you can use in addition to your phone to
make calls and to personalize and modify your phone settings.
You can access the Web Configuration Tool from any personal computer (PC) connected to the
Internet and running a web browser that is one of the following:
Mozilla Firefox 14 or later
Internet Explorer 8 or later
Any equivalent browser
Note: If your network is protected by a firewall, you may not be able to access your phone
using the Web Configuration Tool from outside the firewall.
Web Configuration Tool Accounts and Passwords
You must have either a User or Administrator account to access the tool. Your account
determines the type of web configuration pages you can access when you connect to the phone.
Your Administrator may change the default user name and password settings. If necessary,
obtain your new user name and password from your Administrator.
Table 3: Web Configuration Tool Default User Names and Passwords
Default User Name Default Password
(5320e/5330e/5340e SIP Phone)
User User's DN hello
Note: For Administrator default user name and password, see Administrator Tools on page
41.
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5320e/5330e/5340e SIP User and Administrator Guide
Accessing the Web Configuration Tool
To access the Web Configuration Tool:
1. On your phone, do the following to obtain your phone’s IP address:
a. Simultaneously press and hold the UP and DOWN volume keys.
b. Continue to hold the DOWN volume key and release the UP volume key.
c. Press 234 on the telephone keypad and release the DOWN volume key.
NETWORK SETTINGS? appears.
d. Press #. (No).
NETWORK PARAMETERS? appears
e. Press * (Yes).
VIEW CURRENT VALUES? appears.
f. Press * (Yes).
VIEW CURRENT NETWORK? appears.
g. Press * (Yes).
CURRENT NETWORK PARMS appears.
h. Press the DOWN volume key until PHONE IP ADDRESS appears.
2. Write down the IP address, and then press the blue Menu key twice to return to the
default display.
3. On your PC, launch your browser.
4. In your browser’s URL or Address field, enter your phone’s IP address. The Web
Configuration Tool login screen appears.
5. In the appropriate fields, enter your Web Configuration Tool user name and password.
6. Click OK. The Web Configuration Tool Home Page launches.
Note: If you are a SIP Administrator, see Administrator Tools on page 41 for administrative
options.
Note: If you need help programming features, access the online help system in the Web
Configuration Tool (see Accessing the Web Configuration Tool Online Help on page 8).
Selecting Menu Options
On the 5320e, 5330e and 5340e SIP Phones, press the corresponding softkeys to select menu
items on the display.
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5320e/5330e/5340e IP Phone SIP User and Administrator Guide
Entering Numbers and Letters
Depending on the context, the 5320e/5330e/5340e IP Phone’s keypad allows you to enter only
numbers, or numbers, letters, and some special characters. You can dial
Extension numbers
Phone numbers (PSTN numbers)
Letters correspond to those on the keypad; for letter and character entries refer to table below. A
flashing cursor indicates the position of the character you are entering. The cursor automatically
advances after one second, or when you press a different keypad key.
To enter letters and special characters:
Rapidly press the appropriate number key until the desired character appears on the display.
To enter an uppercase letter:
Press (UP) before entering the letter. Press (DOWN) to return to lowercase mode.
To delete the character last entered:
Press the  softkey.
Table 4: Letter and Character Entry
Press
Dial Pad
Key Once Twice 3 Times 4 Times 5 Times 6 Times 7 Times 8 Times 9 Times
1 1 space ? ! ~ |
2 2 a b c
3 3 d e f
4 4 g h i
5 5 j k l
6 6 m n o
7 7 p q r s
8 8 t u v
9 9 w x y z
0 0 + & % $ \ “
* * . = : / ; , – _
# # @ ( ) [ ] < >
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5320e/5330e/5340e SIP User and Administrator Guide
Ringer Volume Control
To adjust the ringer volume control:
When the phone is ringing, press (UP) or (DOWN)
Handset Volume Control
To adjust handset volume:
When the handset is in use, press (UP) or (DOWN)
Speaker Volume Control
When on a handsfree call, press (UP) or (DOWN)
Display Contrast Control
To adjust display contrast:
When the phone is idle, press (UP) or (DOWN)
Specify Language
Use the Web Configuration Tool to specify the language in which prompts and applications
display.
Note: Languages supported on the 5320/e5330e/5340e may differ from those supported on
the ICP. If the phone is configured for an unsupported language, the prompts may appear in
your selected language but the Application language for the phone defaults to English. The
Language window displays "(name of the selected language)(Unsupported)".
Specify Text Size
To specify the text size that displays on the phone:
1. Press the blue Menu key .
2. Press Settings.
3. Press Text Size.
4. Select Large Text or Small Text.
5. Press Save.
Note:This setting is available only on the 5340e since the 5230e and 5330e always use large
text. Large is the default text size on the 5340e IP Phone.
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5320e/5330e/5340e IP Phone SIP User and Administrator Guide
Personal Keys
Use the Web Configuration Tool to program features on the phone's various keys. The following
features can be programmed:
Speed Dial
Shared Line
Call History
People
Forwarding
Do Not Disturb (DND)
Advisory Message on/off
PC Application
Headset on/off
RSS Feed
HTML Application
Use the Web Configuration Tool to clear the programming from a key if it is no longer being used.
See the Web Configuration Tool Online Help for details about programming features to phone
keys.
You can program any Personal key that isn’t a prime line key. For example, you can program a
key as a Speed Dial for one-touch dialing. You can also view, modify, or delete the information
programmed on any Personal key except Line 1, Line 2, Line 3, and Line 4.
Note: You cannot change your Personal key settings while on a call.
Note: You can use the Web Configuration Tool to easily program, edit, and delete
programmable key information. For key programming settings, instructions, and phone
layouts, refer to the About the Key Programming Page topic in the Advanced Features section
of the Web Configuration tool online help. Also see Using Advanced Features on page 21.
Instructions for programming personal keys using the phone itself are supplied in the following
sections.
For information about programming shared line keys, see Shared Lines and Keys on page 26.
Line Keys
Line keys allow you to make and answer calls according to line or caller information. The 5320e,
5330e and 5340e SIP Phones have four Line keys. If one line is busy, incoming calls are received
on the next available Line key. Each phone has a pre-assigned Prime Line (Line 1) key.
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Pre-assigned Personal Keys
Your SIP phone has the four line keys pre-assigned on the Page 1 display.
Using Your IP Phone with Mitel Unified Communicator Express
When used with Unified Communicator® Express or Unified Communicator Advanced 3.0
applications, the 5320e, 5330e or 5340e SIP Phones becomes a powerful communications tool
that helps customers streamline communications between people and organizations. This leads
to improved productivity, enhanced customer service, reduced costs, and ultimately improved
business process integration.