Mitel 6920 IP User manual

Mitel 6920 IP
LCD Screen
Programmable Keys
Soft Keys
Navigation Keys/Select
Button
Dial Pad
Fixed Function Keys
Handset (Optional cordless
handset shown)
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6programmable, multi-function, self-labeling keys allowing up
to 18 specific functions
4intuitive state sensitive softkeys
INTERNAL CALLS
+Pick up the handset (optional)
+Dial the extension number
+Called party’s phone will ring
MAKING A CALL
+Lift the Handset OR
+Press (Speaker/Headset)
+Dial 9for an outside line
+Dial the 10 digit telephone number
Fixed Function Keys
TRANSFER TO VOICEMAIL
While connected to the caller
+Press
+Dial the extension number
+Hang up to complete transfer
Quick Reference Guide
Speaker
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TRANSFER A CALL
While connected to a live call
+Tap the softkey
+Dial the desired number
+Hang up OR wait for the called party to
answer, announce the transfer, then hang
up
Transfer
Contacts
Call History
Voicemail
Settings
Volume
Mute
Speaker /
Headset
Goodbye
Redial
Hold
ENDING CALLS
+Hang up or press (Goodbye)
ANSWERING A CALL
+Lift the Handset OR
+Press (Speaker/Headset)
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HOTDESK
+Tap the softkey
+Tap the softkey
+Enter your extension number
+Press #(pound)
+Enter PIN (default is 1111)
+Press #(pound)
Hotdesk
Login
Your voice mailbox PIN # and Hotdesk PIN
# are the same. Once you setup your
mailbox and reset your voicemail PIN; your
Hotdesk PIN will be changed as well.
Please Note:

Mitel 6920 IP Quick Reference Guide
MUTE
To Mute the microphone during a call
+Press (Mute), the Mute light turns on
To turn Mute off during a call
+Press (Mute), the Mute light turns off
REDIAL
To redial the most recently dialed number
displayed on the Home screen
+Press the hard key twice OR
+Tap the softkey
Pressing the hard key once
accesses the Call History application
Redial
HOLD
To place a call on Hold
+Press (Hold)
+Hang up or place another call
To return to a call on Hold
Tap the applicable Line Key with the
flashing (Hold) Icon.
ACD KEY
These features are only applicable to Agents in and ACD
Call Group. When you hit the ACD key additional
features will appear in your soft key display.
Logout
Makes you unavailable to take an ACD call.
Make Busy
Makes you unavailable to take an ACD call.
Enter your Make Busy code
•Hit Clear Busy to turn off
Help
Sends a help request to the supervisor, who
can then listen in, or join the call.
CONFERENCE
While connected to a 2-party call
+Tap softkey
+Dial the number of the next party
+Wait for an answer
+Tap all parties are connected
To leave a Conference
+Hang up or press (Goodbye)
Join Calls
Add User
Speed Call programmable key configuration
A Speed Call key allows you to dial a specified number with one key
press. Speed Call keys can be useful as they can be programmed to
dial directly to an internal or external number or quickly access
features that use feature access codes.
Note: Configuring a programmable key using the press-and-hold
method is only available if enabled by your System Administrator.
Programming a Speed Call key
1. Press and hold the applicable
programmable key (for 4-5 seconds) until
the Label Name field is displayed.
2. In the Label Name field, enter a label to
apply to the key using the on-screen
keyboard.
3. Tap the Number field and enter a number
using the dialpad keys.
4. (Optional) Tap the Private check box to
make the key a Private Speed Call key.
When a Private Speed Call key is tapped,
the call is considered private and caller ID
information is not displayed in the
phone’s call history.
5. Tap the Save softkey to save the
information to the key you selected.
CUSTOMIZE YOUR NEW PHONE!
Simply program the buttons on your phone
RECORD-A-CALL (If programmed on your
system)
This feature uses your voicemail system to
record your phone conversations.
You may be required by law to inform the
caller(s) you are recording the conversation
To start a recording while on a 2-party call
+Press the Rec Call feature key
CONTROLS WHILE RECORDING
+To Pause, tap the softkey
+To resume, tap the softkey
+To stop recording without saving, tap the
softkey
+To stop and save a recording, tap the
softkey, or simply hang up
Pause
Resume
Erase
Save

Mitel 6920 IP Quick Reference Guide
HOME SCREEN
The Home Screen displays the date and time along with the last dialed
number. It is the default screen displayed when the phone is in an idle
state.
CALL SCREEN
During an incoming, outgoing or when on an active call, all the essential
information regarding the call is displayed on screen, including the caller’s
avatar, name, number, and call duration timer. The context-sensitive
softkeys also change allowing you access to more call handling features.
CONTACTS SCREEN
The Contacts application is your personal phone book and directory,
conveniently stored within your phone. The Mitel MiVoice 6920 IP phone
supports a localized Personal contact folder as well as enhanced
functionality allowing for interoperability with LDAP (corporate) directories.
CALL HISTORY
The Call History application is a stored log of your missed, outgoing and
received calls. You can view details of all your outgoing, received, or
missed calls. Your telephone logs the type of call, information regarding
the remote party (name, number and avatar), and the time of the call.

NuPoint Voicemail
Voicemail Flowchart SETTING UP YOUR MAILBOX
+Press the voicemail key
+Enter temporary passcode 1111
The voicemail system tutorial will walk
you through setting up your mailbox, i.e.:
+Change passcode
+Record personal greeting
+Record name
ACCESSING YOUR MAILBOX
When the message waiting light is on
+Lift the handset or press
+Press the voicemail key
+Enter passcode
When the message waiting light is off
+Lift the handset or press
+Press the voicemail key
+Enter passcode
Outside of office
+Dial your direct line or main number
+When voicemail answers, press
+Enter passcode
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RECORD PERSONAL GREETING
+Access your mailbox
+Press for User Options
+Press to change your greeting
+Press to record your greeting
+Record your greeting then press
+Press to save your greeting
When you hear “Greeting Saved” your active
greeting is confirmed.
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WHILE LISTENING TO A MESSAGE
+Press to pause for 30 seconds
+Press to move back 5 seconds
+Press to move forward 5 seconds
+Press to skip to the next message
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FORWARD A COPY OF A
MESSAGE TO ANOTHER MAILBOX
After listening to a message
+Press to give the message
+Enter mailbox number to give the
message to
+Press to record a greeting that will
be sent with the message
+Press to send the recording and exit
to the main menu.
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SAMPLE GREETING
Hello, you have reached the voice
mailbox for _____. I’m not available to
take your call, please leave your name,
number and a brief message. I’ll return
your call as soon as possible.
SHORTCUTS
While listening to a message
- Rewinds in 5 sec increments
- Fast forward in 5 sec increments
- Pause
- Resume
- Skip to the next message
- Skip back to the previous message
- Replay the time stamp
- Skips personal greeting to begin
recording immediately
- Send the recording
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You can undelete a message by pressing immediately after deleting the message.
You will be unable to recover the deleted message after you disconnect the call
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Quick Reference Guide
From another desk
+Lift the handset or press
+Press the voicemail key
+Press when prompted for a passcode
+Enter mailbox number then press
+When greeting starts, press
+Enter passcode
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