Mitel OfficeConnect 5304 User manual

5304 IP Phone
User Guide
MITEL
SX-200 IP Communications
Platform

5304 IP Phone User Guide
ii
NOTICE
The information contained in this document is believed to be accurate in all respects but is not
warranted by Mitel Networks™ Corporation (MITEL®). The information is subject to change without
notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or
subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or
omissions in this document. Revisions of this document or new editions of it may be issued to
incorporate such changes.
No part of this document can be reproduced or transmitted in any form or by any means - electronic
or mechanical - for any purpose without written permission from Mitel Networks Corporation.
TRADEMARKS
Mitel is a registered trademark of Mitel Networks Corporation.
Other product names mentioned in this document may be trademarks of their respective companies
and are hereby acknowledged.
Mitel 5304 IP Phones
User Guide
October 2008
®,™ Trademark of Mitel Networks Corporation
© Copyright 2008, Mitel Networks Corporation
All rights reserved

Table of Contents
ABOUT YOUR PHONE............................................................................................. 1
Elements of Your Phone......................................................................................................2
Ring/Message indicators .....................................................................................................2
Function Keys......................................................................................................................3
Superkey..............................................................................................................................3
Selecting Menu Options.......................................................................................................3
About Feature Access Codes..............................................................................................3
TIPS FOR YOUR COMFORT AND SAFETY............................................................ 3
Don't cradle the handset!.....................................................................................................3
Protect your hearing ............................................................................................................3
CUSTOMIZING YOUR 5304 IP PHONE ................................................................... 4
Ringer Control......................................................................................................................4
Handset Receiver Volume Control ......................................................................................4
Speaker Volume Control......................................................................................................4
Display Contrast Control......................................................................................................4
Language Change...............................................................................................................5
Feature Keys .......................................................................................................................5
MAKING AND ANSWERING CALLS ....................................................................... 6
Make a Call - PBX ...............................................................................................................6
Make an External Call - KTS ...............................................................................................6
Make an Intercom Call - KTS...............................................................................................6
Emergency Calls..................................................................................................................6
Phonebook...........................................................................................................................7
Answer a call .......................................................................................................................7
Redial...................................................................................................................................7
Speed Call Keys..................................................................................................................7
Speed Call – Personal.........................................................................................................8
Group Listen........................................................................................................................8
CALL HANDLING ..................................................................................................... 9
Hold .....................................................................................................................................9
Hold and Page.....................................................................................................................9
Handset Mute ......................................................................................................................9
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5304 IP Phone User Guide
Transfer .............................................................................................................................10
Conference........................................................................................................................10
Conference Split................................................................................................................10
Swap..................................................................................................................................10
Call Forward ......................................................................................................................11
Call Forward - Remote (I'm Here)......................................................................................12
Call Forward - End Chaining..............................................................................................12
Call Forward - Override .....................................................................................................13
Call Forward - Forced........................................................................................................13
Call Forward - Toggle........................................................................................................13
Messaging - Advisory ........................................................................................................13
Messaging - Callback ........................................................................................................14
USING ADVANCED FEATURES ............................................................................15
Account Codes ..................................................................................................................15
Callback.............................................................................................................................15
Call Park............................................................................................................................15
Call Park - System.............................................................................................................16
Call Park - Specific Orbit....................................................................................................17
Call Park - Destination Phone............................................................................................17
Call Pickup.........................................................................................................................18
Campon.............................................................................................................................18
Do Not Disturb...................................................................................................................18
Override.............................................................................................................................18
Paging - PA........................................................................................................................18
Paging - Direct...................................................................................................................19
Paging - All Sets................................................................................................................19
Paging - Group ..................................................................................................................20
Direct Station Select/Busy Lamp Field (DSS/BLF)............................................................20
Direct Station Select (DSS)/Busy Lamp Field (BLF)/Call Pickup.......................................20
Direct Page/Busy Lamp Field (DP/BLF)............................................................................20
Direct Station Select (DSS)/Busy Lamp Field (BLF)/Direct Page/Call Pickup...................21
Music .................................................................................................................................21
Park and Page...................................................................................................................22
Record a Call.....................................................................................................................23
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5304 IP Phone User Guide
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Reminder...........................................................................................................................24
Reminder - Multiple............................................................................................................24
Call Monitoring...................................................................................................................25
Door Opener......................................................................................................................25
Night Answer .....................................................................................................................26
Release..............................................................................................................................26
Secure Hot Swap...............................................................................................................26
Mobile Extension ...............................................................................................................27
FEATURE ACCESS CODES ............................................................................................28

5304 IP Phone User Guide
ABOUT YOUR PHONE
The Mitel®5304 IP Phone is a two-line, dual port telephone that provides voice communication over
an IP network. It has a back-lit liquid crystal display (LCD) screen. The 5304 IP Phone offers 8
programmable keys for one-touch feature access and one prime line key. The personal key on the
bottom is always your Prime Line.
The 5304 IP Phone
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5304 IP Phone User Guide
Elements of Your Phone
Feature Function
1) Display Provides a two–line, 20–character liquid crystal display (LCD) viewing area that
assists you in selecting and using phone features and identifying callers. When
you are using the Superkey feature, prompts and feature information appear
on the display screen.
2) Ring/Message
Indicator Flashes to signal an incoming call and to indicate a message waiting in your voice mailbox.
3) Speaker Provides sound for ringing and paging calls.
4) Programmable Keys Provides 8 keys that can be programmed as function or feature keys. Write the
name (speed call, feature) of the Personal keys programmed on the
designation card. Use the slot behind the plastic cover at the bottom of the
phone to remove/insert the designation card.
5) Line 2 key or
Programmable Key and
LED
Line 2 can be programmed as a secondary line or as a feature key that
requires an indicator (See Feature Keys).
6) Line 1 key and LED The bottom personal key is always your Prime Line key.
7) Volume, Ringer, and
Contrast Controls (UP) and (DOWN) provide volume control for the ringer and handset,
and display contrast.
8) Keypad Use to dial.
9) Handset Use for handset calls.
Ring/Message indicators
When indicator is it means that
Flashing rapidly Your phone is ringing
Flashing slowly A message or callback message is waiting at your phone
On Your phone is ringing another phone
Off Your phone is idle, or you are on a call
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5304 IP Phone User Guide
Function Keys
Your system administrator can program the following function keys on a personal key (PK):
•Hold
•Redial
•Cancel
•Transfer/Conference
•Superkey
•Message Key
Note: Certain features as documented in this guide will only work if the associated function key has
been programmed. For example, the Conference feature makes use of the Transfer/Conference
function key.
Superkey
With a pre-programmed Superkey, you can use these features:
•Advisory Messages
•Call Forwarding
•Personal Keys
•Ringer Adjust
•Language
Selecting Menu Options
To select menu items on the display, press *, 0 and # on the keypad. For example, if options *=YES
0=DEFAULT #=NO appear and you want to select YES, press *.
About Feature Access Codes
Use of some features requires dialing access codes. Ask your Administrator for a list of codes you
should use.
TIPS FOR YOUR COMFORT AND SAFETY
Don't cradle the handset!
Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle
the handset between your ear and shoulder.
Protect your hearing
Your phone has a control for adjusting the volume of the handset receiver. Because continuous
exposure to loud sounds can contribute to hearing loss, keep the volume at a moderate level.
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5304 IP Phone User Guide
CUSTOMIZING YOUR 5304 IP PHONE
Ringer Control
To adjust the Ringer Volume while the set is ringing:
•Press ( UP ) or ( DOWN ).
To adjust the Ringer Pitch while the set is idle:
1. Press the programmed Superkey.
2. Press #until "Ringer Adjust?" appears.
3. Press *twice.
4. Press ( UP ) or ( DOWN ).
5. Press the programmed Superkey.
Note: The handset must be in the cradle to access Ringer Adjust.
H
To adjust the Handset Receiver Volume w
andset Receiver Volume Control
hen you are using the handset:
Press ( UP ) or
•( DOWN ).
Speaker Volume Control
when making an on–hook call or during a paging call: To adjust the Speaker Volume
•Press ( UP ) or ( DOWN ).
Display Contrast Control
T
•Press
o adjust the Display Contrast while your set is idle:
( UP ) or ( DOWN ).
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5304 IP Phone User Guide
Language Change
To change the display language:
1. Press the programmed Superkey.
2. Press #until "Language?" appears.
3. Press * twice .
4. Press #until the desired language appears.
5. Press *.
Feature Keys
Your system administrator can program features on your phone, although they are not recommended
unless they can be programmed on a key with an indicator. See your system administrator for more
details.
You can use the programmed Superkey on your phone to program the personal keys as speed call
keys.
To display information about a personal key:
1. Press the programmed Superkey key.
2. Press a personal key that isn't a line key.
3. Press the programmed Superkey .
To program a personal key as a speed call key, see Speed Call Keys.
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5304 IP Phone User Guide
MAKING AND ANSWERING CALLS
If your telephone system operates as a private branch exchange (PBX), the Prime Line can be used
for both incoming and outgoing calls. Outgoing calls on a PBX system require dialing a line access
code (usually 9) followed by the telephone number. In a key telephone system (KTS), the Prime Line
is used for internal (Intercom) calls only. Outgoing calls require the use of Line keys.
Make a Call - PBX
1. Lift the handset.
2. Do one of the following:
•Dial the extension number or a line access code (usually 9) and the telephone number for an
outside call.
•Press a programmed Speed Call key.
Make an External Call - KTS
1. Lift the handset.
2. Press a Line key.
3. Do one of the following:
•Dial the telephone number.
•Press a Speed Call key.
•Press the programmed Redial key.
Make an Intercom Call - KTS
An Intercom call is a call between two extensions which either pages or rings the called extension.
To switch between a ringing intercom call to a paged intercom call:
1. Make a call.
2. Do one of the following while listening to ringback tone:
•Press the programmed Direct Page feature key.
•Dial *48.
Emergency Calls
Warning for emergency number dialing: Consult your local authorities for Emergency Numbers
and 911 or equivalent service availability in your area.
To make an Emergency Call:
1. Lift the handset.
2. Dial your Local Emergency Number (911 or equivalent).
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5304 IP Phone User Guide
Phonebook
To access the Phonebook, dial *65.
To use the Phonebook:
1. Enter the name of the person you wish to call, as follows:
•For each letter in the name, press the appropriate key on the keypad until the letter is shown
in the display. For example, if the letter C is required, press the digit 2 three times.
•Use the # to correct errors.
•If the next letter in the name is on the same digit key as the previous letter, press the *before
proceeding.
•If required, use the * to add a space between the first and last name.
2. Press the *.
3. If no match exists, edit the original entry.
4. If more than one match is found, press the #.
5. Do one of the following:
•To make the call, press the *.
•To edit the entry, press the #.
•To exit, press the programmed Superkey.
Note: Only extensions that have a voice mailbox can be dialed using Phonebook.
Answer a call
Do one of the following:
•Lift the handset.
•Press the flashing Line key and lift the handset.
Redial
To redial the last number that you manually dialed:
1. Lift the handset (optional).
ial key
Speed Call Keys
You may use Speed Call Keys to make a call or to send a string of digits during a call (press a Speed
To dial a stored Speed Call number:
ed Speed Call key.
2. Press the programmed Red
Call Key during a call to send a multi–digit password, for instance).
1. Lift the handset.
2. Press a programm
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5304 IP Phone User Guide
To store a Speed Call number:
1. Press the programmed Superkey.
2. Press #until "Personal Keys?" appears.
3. Press *.
4. Press a personal key that isn't a line key.
5. Press *.
6. Enter the number.
7. Press the personal key again.
8. Do one of the following:
•To make the number private, press *.
•To keep the number visible, press #.
9. Press the programmed Superkey.
Speed Call – Personal
To dial a stored personal Speed Call number:
1. Lift the handset.
2. Dial *52.
3. Enter an index number between 1and 5.
To store a personal Speed Call number:
1. Lift the handset.
2. Dial the appropriate feature access code.
3. Enter an index number between 1and 5.
4. Hang up.
Group Listen
With Group Listen you can carry on a conversation using the handset or headset while allowing
others nearby to listen to the person at the far end over the handsfree speaker in your phone.
To allow others in the room to listen to the far end of your call:
•Press the programmed Group Listen feature key.
To return to a private two-way call from Group Listen:
•Press the programmed Group Listen feature key.
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5304 IP Phone User Guide
CALL HANDLING
Hold
To place a call on Hold:
•Press the programmed Hold key.
To retrieve a call from Hold:
1. Lift the handset.
2. Press the flashing line key.
To retrieve a call from Hold at another phone, do one of the following:
•Press the flashing line key.
•Dial the appropriate feature access code and the number of the station that placed the call on
Hold.
Hold and Page
The Hold and Page feature allows you to put a call on hold and page without having to use a feature
key or code. You can also page after parking a call; see Call Park - Specific Orbit.
To place a call on hold and page:
1. Press the programmed Hold key twice.
2. Make the page.
To place a call on hold and not page:
1. Press the programmed Hold key.
Handset Mute
To mute your handset's microphone during a call:
•Press the Handset Mute feature key.
To restore handset microphone operation:
•Press the Handset Mute feature key again.
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5304 IP Phone User Guide
Transfer
To Transfer an active call:
1. Press the programmed Transfer/Conference key.
2. Dial the number of the third party.
3. Do one of the following:
•To complete the Transfer, hang up.
•To announce the Transfer, wait for an answer, consult, and hang up.
•To cancel the Transfer, press ( CANCEL ).
To transfer an active call during headset operation:
1. Press the programmed Transfer/Conference key.
2. Dial the number of the third party.
3. To complete the Transfer, press the Release feature key.
Conference
To form a Conference when a two–party call is already in place, or to add another party to an existing
Conference:
1. Press the programmed Transfer/Conference key.
2. Dial the number of the next party.
3. Wait for an answer.
4. Press the programmed Transfer/Conference key.
To leave a Conference:
•Hang up or press the programmed Cancel key.
Conference Split
To Split a Conference and speak privately with the original party:
1. Press the programmed Transfer/Conference key.
2. Dial the appropriate feature access code.
Swap
To call another party when you are in an established two–party call:
1. Press the programmed Transfer/Conference key.
2. Dial the number.
To alternate between the two parties:
•Press the programmed Swap feature key.
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5304 IP Phone User Guide
Call Forward
Call Forward lets you redirect incoming calls to an alternate number.
"External Calls?" redirects your incoming external calls only; "Internal Calls?" redirects your incoming
internal calls only. If you want to redirect both external and internal calls, you must program each
separately.
"Always?" redirects all incoming calls regardless of the state of your telephone. "No Ans?" redirects
calls after several rings if you don't answer. "If Busy?" redirects calls when your telephone is busy.
"Busy/No Ans?" redirects calls when your telephone is busy or when you don't answer.
Note: For information about "I'm Here?", see Call Forward – Remote.
To program Call Forward:
1. Press the programmed Superkey.
2. Press #until "Call Forwarding?" appears.
3. Press *.
4. Press #until the type of Call Forward that you want to set up appears (see above).
5. If a number is already programmed, press *.
6. Press *.
7. Dial the destination number.
If you make an error while dialing, press * to correct errors.
8. Press ( DOWN ).
To turn Call Forward on and off (once it has been programmed):
1. Press the programmed Superkey.
2. Press #until "Call Forwarding?" appears.
3. Press *.
4. Press #until the type of Call Forward appears.
5. Press *and then press #.
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5304 IP Phone User Guide
Call Forward - Remote (I'm Here)
To forward calls from a remote station to your current location:
1. Press the programmed Superkey.
2. Press #until "Call Forwarding?" appears.
3. Press *.
4. Press #until "I Am Here" appears.
5. Press *.
6. If a number is already programmed, press *twice.
7. Dial the extension of the remote station.
8. If you make an error while dialing, use the #to backspace and correct the number.
9. Press ( DOWN ).
To cancel Call Forward – Remote from the station that set the remote forwarding:
1. Lift the handset.
2. Dial the appropriate feature access code.
3. Dial the extension of the remote station.
4. Hang up.
To cancel Call Forward – Remote from the station that was forwarded:
1. Press the programmed Superkey.
2. Press #until "Call Forwarding?" appears.
3. Press * three times.
4. Press #.
5. Press the programmed Superkey.
Call Forward - End Chaining
To ensure that calls do not get forwarded again by the destination number:
1. Lift the handset.
2. Dial the appropriate feature access code.
3. Hang up.
To again allow calls to be forwarded by the destination number:
1. Lift the handset.
2. Dial the appropriate feature access code .
3. Hang up.
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5304 IP Phone User Guide
Call Forward - Override
To override Call Forward and ring a station:
1. Lift the handset.
2. Dial the appropriate feature access code.
3. Dial the extension number.
4. Press *.
Call Forward - Forced
To force an incoming call to be forwarded:
•Press the Forward Call feature key.
To immediately transfer to another extension's No Answer forwarding destination when making a call:
•Press the Forward Call feature key when it lights.
Call Forward - Toggle
This feature is useful if you want call forwarding in effect for Busy and No Answer conditions most of
the time, but need to override it with Call Forward Always occasionally — for example, when you're
using a second phone such as a SUPERSET 4090 cordless phone. Instead of changing the call
forward programming on your main phone to turn Call Forward Always on and off, you can program a
key to do it.
You can also program keys to turn Call Forward Busy, No Answer or Busy/No Answer on and off.
To toggle call forward:
•Press the programmed feature key: Forward Always, Forward Busy, Forward No Ans, or
Forward Busy/NA.
For information on programming a feature key, see "Feature Keys" elsewhere in this guide.
Note: You may also program a Forward All key to enable and disable all call forward types that have
a destination programmed.
Messaging - Advisory
Advisory Messaging enables you to select a notice that appears on your phone display to inform
people visiting your desk of your whereabouts. Select from a variety of advisory messages, including
"On vacation", "In a meeting", or "Out to Lunch".
To turn Messaging - Advisory on:
1. Press the programmed Superkey.
2. If necessary, press the #until "Advisory Msgs?" appears.
3. Press *when "Advisory Msgs?" appears.
4. Press #until the desired message appears.
5. Press * turn on the message.
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5304 IP Phone User Guide
To turn Messaging - Advisory off:
1. Press the programmed Superkey.
2. If necessary, press the #until "Advisory Msgs?" appears.
3. Press * when "Advisory Msgs?" appears.
4. Press *to turn off the message.
Messaging - Callback
To leave a Callback Message when you hear busy or ringback tone:
•Press the programmed Message key.
To respond immediately to a message waiting condition on your phone:
•Press the programmed Message key. A call is placed to the message sender (voice mail
system or extension user) that left the oldest message.
To view information about the messages before responding:
1. Press the programmed Message key,
2. Do one or all of the following:
•To call the message sender, press #.
•To delete the message, press *.
•To view the next message, press the programmed Message key.
•Press the programmed Superkey to exit.
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