Mitel Mitel 5330 User manual

5330 IP and 5340 IP Phones
User Guide
MITEL
Communications Director

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TRADEMARKS
Mitel and Speak@Ease are trademarks of Mitel Networks Corporation.
Windows and Microsoft are trademarks of Microsoft Corporation.
Other product names mentioned in this document may be trademarks of their respective companies and
are hereby acknowledged.
Mitel 5330 and 5340 IP Phone - User Guide
July 2009
®,™ Trademark of Mitel Networks Corporation
© Copyright 2009, Mitel Networks Corporation
All rights reserved
IMPORTANT! This telephone is NOT suitable for direct connection to the public-switched
telephone network. Connect the telephone to a Mitel Networks system only.

5330/5340 IP Phones – User Guide
- iii -
ABOUT YOUR PHONE............................................................................................. 1
Elements of Your Phone...................................................................................................... 3
Ring/Message Indicators ..................................................................................................... 4
For Users on Resilient 3300 ICP Systems .......................................................................... 4
Mitel Line Interface Module.................................................................................................. 4
TIPS FOR YOUR COMFORT AND SAFETY............................................................ 5
Don't Cradle the Handset!.................................................................................................... 5
Protect your Hearing............................................................................................................5
Adjust the Viewing Angle ..................................................................................................... 5
USING YOUR DEFAULT PHONE WINDOW AND KEYS......................................... 6
Getting Started with Your Phone ......................................................................................... 6
5340 and 5330 IP Phone Default Window and Keys........................................................... 7
ABOUT YOUR PHONE APPLICATIONS ................................................................. 8
Using the Settings Application ............................................................................................. 9
Using the Call History Application........................................................................................ 9
View Call Log Details .................................................................................................................... 10
Review Call Log Icons................................................................................................................... 10
Delete Logs ................................................................................................................................... 11
Getting Help....................................................................................................................... 11
Tips for Setting up Your Phone.......................................................................................... 11
CUSTOMIZING YOUR PHONE............................................................................... 12
Using the Dial Pad to Enter Information ............................................................................12
Using the On-Screen Keyboard to Enter Information ........................................................ 13
Specify User Information ...................................................................................................13
Specify Language .............................................................................................................. 14
Specify Display Brightness and Contrast........................................................................... 14
Specify Audio Feedback Options....................................................................................... 15
Specify Text Size ...............................................................................................................15
Specify Call Notification Behavior...................................................................................... 16

5330/5340 IP Phones – User Guide
- iv -
Adjust the Ringer ...............................................................................................................16
Enable a Screen Saver (5340 only)................................................................................... 17
Program Receipt of External Messaging ........................................................................... 17
Enable URL Displays on Your Phone................................................................................ 18
Enable PC Connectivity ..................................................................................................... 18
USING THE INTEGRATED OFFICE COMPANION APPLICATION....................... 19
About the Integrated Office Companion Application.......................................................... 19
Installing the Integrated Office Companion Application ..................................................... 20
Registering the Integrated Office Companion Application ................................................. 21
Upgrading the Integrated Office Companion Application to Enhanced Mode.................... 23
Configuring the Integrated Office Companion Application on Your Phone........................ 24
Associating the Integrated Office Companion Application to Your Phone ......................... 24
Association by Directory Number.................................................................................................. 25
Association by IP Address (Direct Association) ............................................................................ 26
Display the Integrated Office Companion Application Toolbar .......................................... 26
Hide the Integrated Office Companion Application Toolbar............................................... 26
Elements of Your Integrated Office Companion ................................................................ 26
Using the Telephony Toolbar............................................................................................. 28
Outgoing Calls............................................................................................................................... 28
Search Contacts............................................................................................................................ 28
Dialing a Call ................................................................................................................................. 30
Speed Dials ................................................................................................................................... 30
Presence ....................................................................................................................................... 31
Missed Calls .................................................................................................................................. 32
Incoming Calls............................................................................................................................... 32
Transfer/Conference Calls ............................................................................................................ 33
Telephony Toolbar Menu .............................................................................................................. 34
Settings Dialog .............................................................................................................................. 35
General.......................................................................................................................................... 35
Directory Lookup ........................................................................................................................... 37
Dialing Rules ................................................................................................................................. 37
Configuring Dialing Rules Mode - Command line options ............................................................ 38
Popup Notification of Incoming Calls ............................................................................................39
Long Distance and International Calls .......................................................................................... 40

5330/5340 IP Phones – User Guide
- v -
PROGRAMING FEATURES ON YOUR KEYS....................................................... 41
Tips on Programming Features ......................................................................................... 41
Features available for programming on programmable keys........................................................ 41
Applications available for programming on programmable keys .................................................. 42
Program Feature Keys Using the Settings Application...................................................... 43
Clear Programming from a Key ......................................................................................... 44
SETTING UP YOUR CONTACT LIST (5340 ONLY)............................................... 45
Adding Names to Your Contact List................................................................................... 45
Editing Information in Your Contact List ............................................................................ 45
MAKING AND ANSWERING CALLS ..................................................................... 46
Dial from your People Application (5340 IP Phone only)................................................... 46
Phone Book ....................................................................................................................... 46
Answer a Call..................................................................................................................... 47
End a Call .......................................................................................................................... 47
Redial................................................................................................................................. 47
Redial - Saved Number .....................................................................................................47
Handsfree Operation ......................................................................................................... 48
Auto-Answer ...................................................................................................................... 49
Using the Analog line......................................................................................................... 49
CALL HANDLING ................................................................................................... 50
Hold ................................................................................................................................... 50
Mute................................................................................................................................... 50
Transfer ............................................................................................................................. 51
Conference ........................................................................................................................ 51
Conference Split ................................................................................................................51
Add Held ............................................................................................................................ 52
Swap.................................................................................................................................. 52
Call Forwarding.................................................................................................................. 52
USING QUICK CALL FORWARD ALWAYS................................................................................. 53
PROGRAMMING CALL FORWARDING USING PROFILES....................................................... 53

5330/5340 IP Phones – User Guide
- vi -
ACTIVATE CALL FORWARD ....................................................................................................... 54
CANCEL CALL FORWARD .......................................................................................................... 54
USING OTHER FEATURES.................................................................................... 56
Account Codes ..................................................................................................................56
ACD ................................................................................................................................... 56
Attendant Call Hold - Remote Retrieve..............................................................................57
Callback ............................................................................................................................. 57
Call Forward - Remote (I'm Here)...................................................................................... 57
Call Forward - End Chaining.............................................................................................. 58
Call Forward - Forced ........................................................................................................ 58
Call Forward - Override ..................................................................................................... 58
Call Park ............................................................................................................................ 59
Call Pickup......................................................................................................................... 59
Campon ............................................................................................................................. 60
Direct Paging ..................................................................................................................... 60
Direct Paging - Handsfree Answerback Enabled.......................................................................... 60
Direct Paging - Handsfree Answerback Disabled ......................................................................... 61
Direct Voice Call ................................................................................................................ 62
Do Not Disturb ................................................................................................................... 63
Emergency Calls................................................................................................................ 63
Float Keys (5340 IP Phone)............................................................................................... 65
Programming Float Keys............................................................................................................... 66
Using Float Keys ........................................................................................................................... 67
Group Listen ...................................................................................................................... 68
Group Paging / Meet Me Answer....................................................................................... 68
Group Presence.................................................................................................................69
Handoff - Personal Ring Groups........................................................................................ 70
Headset Operation............................................................................................................. 70
Hot Desking ....................................................................................................................... 71
Hot Desk Remote Logout ..................................................................................................72
Hot Desk - PIN Change ..................................................................................................... 72

5330/5340 IP Phones – User Guide
- vii -
Make Busy ......................................................................................................................... 72
Message Waiting Indicator ................................................................................................73
Messaging - Advisory ........................................................................................................73
Messaging - Callback ........................................................................................................ 73
Messaging - Cancel Callback ............................................................................................ 75
Messaging - Cancel All Callbacks ..................................................................................... 75
Music ................................................................................................................................. 75
Night Answer ..................................................................................................................... 75
Override (Intrude) ..............................................................................................................76
Paging................................................................................................................................ 76
Phone Lock........................................................................................................................ 76
User PIN ............................................................................................................................ 77
Record a Call ..................................................................................................................... 78
Reminder ........................................................................................................................... 78
Speak@Ease.....................................................................................................................79
Speed Call ......................................................................................................................... 79
Tag Call ............................................................................................................................. 79
Trunk Flash........................................................................................................................ 80
VISUAL VOICE MAIL (5340 IP PHONE ONLY)...................................................... 81
Set Up your Mailbox ..........................................................................................................81
Enable Visual Voice Mail ................................................................................................... 81
Opening the Visual Voice Mail Application ........................................................................ 81
Log Into Your Mailbox From Your Own Extension............................................................. 81
Log Into Your Mailbox From Another Extension ................................................................ 82
Log Out Of Your Mailbox ................................................................................................... 82
About the Visual Voice Mail Main Window ........................................................................83
Display Message Details ...................................................................................................84
Play a Voice Message ....................................................................................................... 85
Dial Message Sender ........................................................................................................85

5330/5340 IP Phones – User Guide
- viii -
Save a Message ................................................................................................................ 86
Delete a Message.............................................................................................................. 86
Add a Message Sender to Your Contacts List................................................................... 86
Forward a Message to Another Mailbox ............................................................................ 87
Forward a Message to Your Email Address ...................................................................... 87
USING YOUR PHONE WITH THE 5310 IP CONFERENCE UNIT.......................... 88
Access the Conference Controller ..................................................................................... 88
Turn the Conference Unit On and Off................................................................................ 88
Adjust the Conference Unit Volume................................................................................... 88
Place the Conference Unit in Presentation Mode.............................................................. 88
Exit the Conference Controller........................................................................................... 89
Mute the Conference Unit.................................................................................................. 89
USING THE LINE INTERFACE MODULE .............................................................. 90
Making and Answering Calls Using the Analog key ..........................................................90
Making and Answering Calls Using the Failover Mode ..................................................... 91
USING YOUR PHONE WITH THE CORDLESS MODULE AND ACCESSORIES . 92
Elements of Your Cordless Module and Accessories........................................................ 93
Handset/Headset Combinations ........................................................................................ 93
Pairing the Cordless Module and Accessories .................................................................. 94
Pairing a Cordless Accessory with the Cordless Module.............................................................. 94
Cordless Module LED Indicators ....................................................................................... 95
Using a Cordless Device as a Remote Control ................................................................. 95
USING THE CORDLESS HANDSET ...................................................................... 96
Elements of the Cordless Handset .................................................................................... 96
Answer a Call..................................................................................................................... 97
Hang up ............................................................................................................................. 97
Dialing – Auto Dial Disabled .............................................................................................. 97
Dialing – Auto Dial Enabled ............................................................................................... 97
Alerting Tones and LEDs................................................................................................... 97

5330/5340 IP Phones – User Guide
- ix -
Cordless Handset LEDs ................................................................................................................ 98
USING THE CORDLESS HEADSET............................................................................................ 98
Answer a Call..................................................................................................................... 99
Hang Up............................................................................................................................. 99
Dialing – Auto Dial Disabled .............................................................................................. 99
Dialing – Auto Dial Enabled ............................................................................................. 100
Headset Alerting Tones and LEDs ..................................................................................100
Cordless Headset LEDs .............................................................................................................. 100
USING THE CORDLESS DEVICES APPLICATION............................................. 101
Viewing Cordless Module Information ............................................................................. 101
Low Battery Level ............................................................................................................ 101
Auto Dial .......................................................................................................................... 101
APPENDIX A: UPGRADING INTEGRATED OFFICE COMPANION ................... 103
Integrated Office Companion and Microsoft Framework 2.0 ........................................... 103
Integrated Office Companion and Microsoft Vista ........................................................... 103
APPENDIX B: LIST OF LIMITATIONS................................................................. 105
Integrated Office Companion Limitations......................................................................... 105
Microsoft Windows Messenger and Outlook............................................................................... 105
Microsoft Windows Messenger and Office Communicator ......................................................... 106
iTunes.......................................................................................................................................... 106