Mitel MiVoice 6940 User manual

MiVoice 6940 IP phone with MiVoice 5000
08/2017
AMT/PUD/TR/0151/0/2/EN
User’s Guide
Poste A6863i
Systèmes de communications A5000


Notice
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Mitel Networks™ Corporation (MITEL®).
The information is subject to change without notice and should not be construed in any way as a commitment
by Mitel or any of its affiliates or subsidiaries.
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nical - for any purpose without written permission from Mitel Networks Corporation.
©Copyright 2015, Mitel Networks Corporation. All rights reserved.
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Any reference to third party trademarks is for reference only and Mitel makes no representation of ownership
of these trademarks.

Contents
I
Description of the terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
The Menu/Ident key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Touchscreen: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
The context-sensitive alphabetic and numeric keypad . . . . . . . . . . . . . . . . . . 6
Extension modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Position of the stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Standard codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Call modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Using the hands-free mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Adjusting the listening volume level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Making a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Dialling the number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Using speed dial keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Calling from call logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Calling an operator (switchboard) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Calling an internal party by name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Using the automatic callback function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Adjusting the ringer volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
During a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Using the mute function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Putting a correspondent on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Putting a party on hold and resuming the call on another terminal . . . . . . . .15
Switching a call between two terminals of the same association . . . . . . . . .17
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Transferring a call and searching for a correspondent . . . . . . . . . . . . . . . . .18
Calling a second correspondent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Switching between two parties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Releasing one of the correspondents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Making a transfer during an enquiry call . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Answering a second call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Setting up a conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Setting up a conference during an enquiry call . . . . . . . . . . . . . . . . . . . . . . .21
Using the trace function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Call logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Contents
II
Quick access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Viewing a call log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
The missed calls log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Calling a party from the logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Deleting a record from a log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Deleting all the records in a log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Speed dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Saving a number on a keypad key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Calling through speed dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Changing or deleting the programming on a key . . . . . . . . . . . . . . . . . . . . . 26
Call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Forwarding a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Cancelling all forwarding operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Cancel a forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Forwarding your calls through feature codes . . . . . . . . . . . . . . . . . . . . . . . . 29
Overriding call forwarding* . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
General directory functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Identification for access to Microsoft Exchange contacts . . . . . . . . . . . . . . . 33
Internal directory management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Voicemail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Configuring and personalising your voice mailbox* . . . . . . . . . . . . . . . . . . . 36
Activating call forwarding to your voicemail . . . . . . . . . . . . . . . . . . . . . . . . . 37
Consulting new messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Multi-key function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Communicating with the multi-key function . . . . . . . . . . . . . . . . . . . . . . . . . 38
The multi-line function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Communicating with the multi-line function . . . . . . . . . . . . . . . . . . . . . . . . . 41
The supervision function . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Communicating with the supervision function . . . . . . . . . . . . . . . . . . . . . . . 42
The filter function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Communicating with the filter function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Contents
III
Mobile Intégration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Pairing a mobile phone using Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Syncing mobile contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Answering an incoming mobile call using your Mitel 6940 SIP Phone . . . . .49
Login / Logout function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Restoring your subscriber rights on a general-purpose terminal . . . . . . . . .51
Releasing a terminal* . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Configuration options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Call settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
General settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Changing the language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Terminal settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Accessing settings options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Setting the audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Setting the display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Setting the keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Other options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Appendices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Menu options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Glossary (terms you need to know) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Troubleshooting Check... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

1
Description of the terminal
qHandset a
Goodbye key: Ends an active call.
The Goodbye key also exits an
open list (such as Call History)
and menus (such as the Static
Settings menu) without saving
changes.
wSpeaker sRedial key: Displays a list of your
previously outgoing dialed calls.
e•Message indicator light:it
flashes to indicate an incoming
call, a correspondent on hold, or a
waiting message. dHold key : Places an active call on
hold. To retrieve a held call, press
the applicable Line key
q
w
e
r
t
y
u
o
a
s
d
f
g
i
h
j
kl

Description of the terminal
2
rDirectory Key: Display a list of
your contacts fMute key: Mutes the microphone
so that your caller cannot hear you
(the LED beside the key turns on
when the microphone is on mute).
tCall history key: Displays a list of
your missed answered calls. gSpeaker/Headset key: Transfers
the active call to the speaker or
headset,allowinghandsfreeuse of
the phone.
yVoicemail key: Provides access to
your voicemail service (if
configured). h
State-Sensitive Bottom
Softkeys:
5 system keys
Pre-programmed non-editable
keys
uOptions key: Provides services
and static settings that allow you to
customize your phone. jTop softkeys:12 programmable
touchscreen softkeys,
that support up to 48 functions.
iVolume controls:
• Adjusts the volume for the ringer,
handset, headset, and
speakerphone. kLCD Touchscreen
oDialpad

Description of the terminal
3
The Menu/Ident key
This key gives access to the functions offered by the operating system. They differ accord-
ing to the terminal status.
• Terminal idle: see the summary in “Menu options”, page 61.
• Terminal busy: whether the terminal is busy, waiting for an answer or the correspondent
is already on line, pressing the Menu key displays the available functions.
Note: if the Menu key is not proposed, some functions may be deployed in a different
manner, using feature codes. These functions are then described in two ways, via the
Menu/Ident key and feature code.

Description of the terminal
4
Touchscreen:
The content of the screen varies according to the terminal and guides you in your searches
by displaying the context-sensitive keys. Follow the instructions.
To navigate through the different pages of the screen, scroll from right to left (and vice ver-
sa) or from top to bottom (and vice versa) with your finger on the area concerned.
To select an item, press it with your finger.
The key may appear in the menu area. Pressing this key will display other func-
tions.
The key also appears on screen, indicating that the other pages may be viewed
by touching the screen with your finger.
In idle mode, the screen indicates:
• The terminal ID
• The name assigned to the programmable keys. These keys can be programmed using
MiVoice 5000 User Portal. Ask your system operator for advice.
• Date and time
• A message line: if several messages concern the terminal status, each message is
displayed alternately. These messages indicate:
• That immediate call forwarding is active
• The calls missed since the last time the log was accessed
• That fallback mode is active (backup)
• That the Do Not Disturb function is active
• A parked call
• A password renewal request *
• A password expiration notification *.
• The label for the context-sensitive keys on the interior panel.
* According to the password policy programmed by the system operator

Description of the terminal
5
Note: after input timeout in the terminal configuration menu (Voir “Setting the display”,
page 59., the screen changes to power-saving mode. In this case, a frame moves on the
screen, showing time and date only. Pressing any key reactivates the full screen display.
During a call, the screen also indicates:
• The correspondent’s name and/or number
• His/her picture if applicable
• The time that has passed since the call was started
• If applicable, the audio quality level and/or a small padlock, meaning that the call is
encrypted
• The name of the functions accessible through context-sensitive keys.A series of dots
associated with a context-sensitive key indicate that other functions are available by
pressing this key.

Description of the terminal
6
The context-sensitive alphabetic and numeric keypad
This keypad is displayed when it is necessary to enter an alphabetic and/or numeric value
in a field.
Press the field in question to display this keypad.
This keypad is either displayed automatically on certain contexts or by clicking on the field
in question.
Examples:
During dialling :
Press the search area with your finger.
During a search :
Press the search area with your finger.
Validate by pressing
The context-sensitive keypad is dis-
played.
Enter the value then validate.
Enter the character string.

Description of the terminal
7
To change from alphabetic mode to numeric mode, successively press the key on the bot-
tom left side:

Description of the terminal
8
Extension modules
Your terminal features some extension modules which complete your terminal with a num-
ber of programmable keys that vary according to model.
Using an expansion module gives an immediate view of the programmed keys (supervi-
sion, multi-key, multi-line, filtering, etc.), regardless of whether the terminal is idle or com-
municating." Ask your system operator for advice.
Position of the stand
Standard codes
This document contains some standard access codes for the various functions, possibly
personalised by the operator. If this is the case, the operator will indicate to you the specific
access codes to enter in the spaces reserved for this (for example: external access code
0or ; enter the personal code in the frame).
M680i adds 16 keys with LED, programmable using
the MiVoice 5000 User Portal which also also allows
the printing of labels..
Your terminal can be completed with up to 3
modules.
M685i with an LCD screen adds 3 pages with 28
LED keys, which can be programmed with the
MiVoice 5000 User Portal. The key labels are
displayed on the LCD screen.
Your terminal can be completed with up to 3
modules.
Important note: These extension modules are powered by the terminal and do
not require the use of a separate mains power pack.
When there are several extension modules, they must be of the same type
(M680i or M685i). The combination is not compatible.
The stand may be slid in two ways into the slot meant for it
in the terminal housing. Depending on the direction of inser-
tion, the stand forms an angle of 60° or 35°, thus offering a
more or less vertical position on the desktop.
35º
60º
35º
60º
35º
60º

9
Call modes
Your telephone proposes various call modes suited to your activities.
These features complete the classical handset mode(or discreet mode):lifting the handset
to answer or make a call and on-hooking to end a call.
Using the hands-free mode
Handsfree mode lets you make or answer a call without lifting the handset. You can switch
from handsfree mode to handset mode and vice versa during a call.
Answering a call in handsfree mode
• Press the blinking line key.
-> Without lifting the handset, you can discuss directly in
handsfree mode. The indicator light associated with the
handsfree key goes on.
Making a call in handsfree mode
• Dial your correspondent's number directly on the keypad.
-> The dialled number is displayed as it is entered. Your
terminal changes automatically to handsfree mode.
Ending a call
• Press .
Switching from handsfree mode to handset mode
You are discussing in handsfree mode:
• Just pick up the handset.
-> The conversation continues in handset mode (or discreet
mode).
The indicator light associated with the handsfree key goes
off. On-hooking the handset ends the call.

Call modes
10
Switching from handset mode to hands-free mode
You are discussing in handset mode:
• Press the handsfree key then hang up.
-> The conversation continues in handsfree mode. The
handsfree key indicator light goes on.
At the end of the conversation, press the End key.
Adjusting the listening volume level
No matter the mode used (handset mode, handsfree mode, or
headset mode), the listening volume is adjustable (8 levels). The
setting is memorised.
To reduce the volume:
• Press the left volume-adjustment key.
To increase the volume:
• Press the right volume-adjustment key.

11
Making a call
There are several ways to make a call, depending on whether the called party's number is
new or has already been stored by the terminal.
The procedures for calling the parties whose numbers have been stored in the logs are ex-
plained in the chapters dedicated to these features.
When the called party answers, you may use any of the previously described modes.
Dialling the number
You will use the keys on the numeric keypad to dial the correspondent's number.
Remarque : For more information on how to dial numbers, see Section “Other options”,
page 60 .
To call an internal correspondent:
Dial the correspondent's extension number.
-> The display shows the name of the correspondent*.
To call an external correspondent:
1 - Dial the outside line access code (0) or .
2 - Dial the correspondent's number.
-> The display shows the number dialled or called party's
name, if available in the directory.
Using speed dial keys
You can assign nine keypad keys to the numbers of the parties you call regularly (internal
or external).
Press and hold down any of the keypad keys (1 to 9).
-> The terminal automatically dials the number of the
correspondent to whom this key had been previously
assigned. The display shows the name of the correspondent
if available.
Remarque : To program a speed dial key, see Chapter “Saving
a number on a keypad key”, page 25 .
Calling from call logs
You can call a correspondent whose details have been stored in any of the call logs: The
call logs are described in Chapter “Call logs”, page 23
0
1 to 9

Making a call
12
Calling an operator*(switchboard)
To reach the person in charge of call distribution:
Dial 9or on the keypad.
Press Dial to confirm.
Calling an internal party by name
You can search in the system directory for the name of the person whose number you do
not know.
IMPORTANT: the Directory key should not appear when an external source is available.
Contact the system operator because the call must the be made from the
Pers. Dir. key, available as the other context-sensitive key. (Voir “Direc-
tory”, page 31).
Terminal idle:
1 - Press the context-sensitive Directory key.
2 - Enter the first character(s) of the surname and/or first name
using the alphanumeric keypad.
3 - Press Enter to display the first search result.
4 - If there are several search results, use the touch screen to find
the correspondent in question.
5 - Select the correspondent.
6 - Then (if you wish) select the type of number to be called
(Office, Home, GSM).
7 - Press the Call.key to call the correspondent.
To call from the secondary line of a multi-line terminal, press
the line key corresponding to this line.
To return to the idle screen:
• Press the End key or the context-sensitive Exit key.
* Selon programmation effectuée par l’exploitant système
9
Dial
Directory
Select.
Call

Making a call
13
Using the automatic callback function
You are calling an internal correspondent but he is busy and does not answer. You can ask
that he be called back automatically.
Enabling automatic callback
1 - Pressthe context-sensitive More key in thelower panelof the
menus.
2 - Press the context-sensitive Callback key.
Automatic callback is saved and may be viewed by selecting
Menu > Active functions.
As soon as the called party in question is free(if the line had been
busy) or has enabled his telephone (if absent), your terminal
rings. At this stage you can:
• Off-hook or press Answer: your correspondent is then called
back.
• Press Ignore or the End key to cancel automatic callback.
Disabling the automatic callback function
If you wish to cancel a saved automatic callback:
1 - Press the context-sensitive Menu key.
2 - Select Active functions then press Select to confirm.
3 - Select Callback then press Delete. To display the number of
the terminal concerned, press Select before deleting.
-> The saved automatic callback is deleted.
Callback
Menu