Mitel MiVoice 5312 User manual

www.finelinecoms.co.uk
Fine Line Communications (EA) Limited, Logic House, Harfreys Road, Harfreys Industrial Estate, Great Yarmouth NR31 0LS
Telephone [phone] Facsimile [phone] Email: enquirie[email protected] Registration No. 4519551
E&OE
Page 1 of 6
Mitel 5312 IP Handset User Guide
Please bear in mind any codes in this document are system defaults. Please contact us if
they do not work.

www.finelinecoms.co.uk
Fine Line Communications (EA) Limited, Logic House, Harfreys Road, Harfreys Industrial Estate, Great Yarmouth NR31 0LS
Telephone [phone] Facsimile [phone] Email: [e-mail] Registration No. 4519551
E&OE
Page 2 of 6
To make an external call:
Dial 9 or press the outgoing button.
Dial telephone number
Dial # (speeds up the dialling)
To call an extension on the system:
Dial their extension number or press the flex key assigned to them
To answer a call on speakerphone:
Press the Speaker key
To place a call on hold:
Press the red hold key
Either press the flashing call key or the red hold key again to retrieve the call
If you leave a call on hold longer than the timer set on the system (120 sec) it will
recall back to your phone and start ringing
To transfer a call:
While on the call press the transfer key

www.finelinecoms.co.uk
Fine Line Communications (EA) Limited, Logic House, Harfreys Road, Harfreys Industrial Estate, Great Yarmouth NR31 0LS
Telephone [phone] Facsimile [phone] Email: [e-mail] Registration No. 4519551
E&OE
Page 3 of 6
Dial the extension number you wish to transfer the call to
Either announce the call to the person you are transferring to and hang up or hang up
straight away.
If the extension is programmed under a key you don’t need to press the transfer key
first.
Redial:
Press the redial key
Mute:
You can mute the handset or speaker while on a call. This allows you to hear them
but they cannot hear you.
Press the Mute key to enable and disable this feature.
Volume:
You can change the volume of the call and the volume of the ringtone using the up
and down arrow keys.
Message:

www.finelinecoms.co.uk
Fine Line Communications (EA) Limited, Logic House, Harfreys Road, Harfreys Industrial Estate, Great Yarmouth NR31 0LS
Telephone [phone] Facsimile [phone] Email: [e-mail] Registration No. 4519551
E&OE
Page 4 of 6
When you receive a message the MSG key will start flashing orange.
Press the key and enter your passcode (if you have one).
Follow the voice prompts to listen to, delete etc your message.
Forwarding your phone
Press the forward key or dial one of the feature codes below.
1. 355. All –all calls will be forward
2. 356. No Answer –calls will be forwarded if you don’t answer the phone within
the timer set (15 sec default)
3. 357. Busy –calls will be forwarded when you are on the phone or DND
4. 358. Busy/No Answer –calls will be forwarded when you are on the phone, in
DND or don’t answer.
Then dial the destination you wish to forward to. This could be another extension,
your voicemail (2500) or an external number (dial 9 followed by the number).
Call Pick-Up (Reverse Transfer)
Dial 4.
Dial the extension number of the ringing handset to pick up the call. Or press the key
assigned to their extension on your phone.
To programme an extension key on your phone
Leave the handset down

www.finelinecoms.co.uk
Fine Line Communications (EA) Limited, Logic House, Harfreys Road, Harfreys Industrial Estate, Great Yarmouth NR31 0LS
Telephone [phone] Facsimile [phone] Email: [e-mail] Registration No. 4519551
E&OE
Page 5 of 6
Dial 397
Press the blank key you wish to programme
Dial the extension number
Station Speed Dials
In addition to the system wide speed dials every phone can have 10 personal speed dials.
To program a speed dial:
Leave the handset down.
Dial 383
Dial a code between 0-9
Enter the name of the speed dial using the keypad and press #
Enter the telephone number to be stored (with a 9 at the start) and press #
To dial a speed dial
The easiest and quickest way to dial a speed dial is to assign it to a button. To do this follow
the instructions below:
After programming the speed dial (above)
Leave the handset down
Dial 397
Press the blank key you wish to program
Dial 382

www.finelinecoms.co.uk
Fine Line Communications (EA) Limited, Logic House, Harfreys Road, Harfreys Industrial Estate, Great Yarmouth NR31 0LS
Telephone [phone] Facsimile [phone] Email: [e-mail] Registration No. 4519551
E&OE
Page 6 of 6
Dial the speed dial number you assigned to it (0-9)
Now you can simply press the key and it will dial that number for you instantly.