Mitel 6867i Premium Setup guide

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Not for use or disclosure outside the AT&T companies
except under written agreement
State of GA HVS
Mitel 6867i
Phone Set Training

6867i Button Highlights
3.5” QVGA Color LCD
Message Waiting
Indicator
Logo Plate
Transfer
2 Line buttons with
LEDs
Speaker/Headset
combo button with LED
Embedded Handset
Hook Lock
Volume Down/Up
Beam-Forming
Technology (2 mics)
HD
Speakerphone
Presence button
Goodbye, Hold,
Options buttons
Mute button with
LED
4-way Navigation &
Center OK button
Programmable
softkeys (Voice Mail,
Call Fwd, Do Not
Disturb, Call Pull, Call
Park, Park Retrieve) Directory
Conference
Callers List
Redial
4 System/softkeys
(Call Log, Speed 100)
Magnetic Keyboard
Interface
2
6867i Button Highlights

6867i Phone Layout
3
Hold –places an active call on hold.
To retrieve a held call, press Hold
again or Pickup softkey
Options –Accesses services and options to
customize your phone
Mute –Silences you to your caller. You can still
hear them
Volume Control -adjusts volume of handset,
ringer, and speakerphone
Callers List –accesses a list of the last 200 calls
received
Redial –Accesses a list of the last 100 previously
dialed numbers
Line/Call Appearance –Connects you to a
line or call
Speaker/Headset –connect to a caller with
speakerphone or headset
More –used to access additional phone
features.
Navigation button –allows you to navigate
through the phone’s user interface. Center
Select button selects/sets options
Transfer –transfers call to another number.
Conference –used to conference calls
Presence –Not Used
Softkeys –programmable keys.
Goodbye –ends active call
Directory –Not Enabled
Voice Mail Indicator for new messages. The
number in the circle indicates how many
new messages you have.
6867i Phone Layout
Line/Call Appearance –Connects you to a
line or call

6867i &
6869i
Stand
Built-in cable
routing
management
35º
60º
6867i Stand Highlights and LAN
Connections
Reversible Stand
2-Fixed Angle reversible stand
−35º low angle
−60º high angle
Reduced desktop footprint
Easy slide-and-click attachment feature
No screws required
Built-in cable management
4

UI Navigation
UI Navigation is easily performed using the Navigation arrows
located to the right of the LCD screen.
The and Navigation arrows are used to switch to the
different screens and the and Navigation arrows are used to
highlight and scroll through the different lines/calls on the
respective screen. Pressing the center button selects/sets
options and performs various actions (such as dialing out when
in the Directory, Callers, and Redial Lists).
6867i User Interface (UI) Navigation
5

Call Appearances
The 6867i has two hard line/call appearance buttons, each
with a corresponding status light. The two Line buttons are
appearances of the main line (extension) of the phone.
Line/call appearance buttons and lights can represent:
−physical lines,
−calls for your extension, or
−calls from a group that your extension is part of
Pressing a line/call appearance button, connects you to the
line or a call it represents.
The line/call appearance light indicates the status of that
line or call.
When the phone is taken off-hook, the phone automatically
selects a line for you.
6867i Line & Call Appearances
6

Dialing a Number
First, take the phone off-hook by:
−Lifting the handset
−Pressing the Speaker/Headset button or
−Pressing a line/call appearance button .
At the dial tone, enter the number you wish to call. Include a 9 if
it is an external call.
You may also just start dialing a number, and the call will go out.
6867i Making & Receiving Calls
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Using Hands free Speakerphone and/or Headset
Your phone must be in the Speaker or Speaker/ Headset audio
mode (Under the Options button ).
To dial using hands free, first press the Speaker/Headset button
and enter a number at the dial tone.
To answer a call on your phone using hands free, press the
Speaker/Headset button or the line/call appearance button
If you are in Speaker audio mode, lift the handset to switch
between hands free and handset.
If you are in Speaker/ Headset audio mode, press the
Speaker/Headset button to switch between hands free and
headset.
Press the Goodbye button to end the call.
6867i Making & Receiving Calls
8

Sending an Incoming Call to Voicemail
Send an incoming call directly to voicemail without answering
the call by pressing the Goodbye button without picking up
the handset. If you press the Ignore or Silence softkey, your
phone will stop ringing, but your caller will hear ringing and roll
to voice mail. If you are already on the phone, your incoming
call should ring on your second line and roll to voicemail if you
don’t answer. Your phone screen displays a voicemail icon
displaying the number of pending messages if the caller leaves
a message.
Ending Calls
To end a call, press the Goodbye button or the Drop
softkey. If connected through the handset, you can also place
the handset back on hook to end the call.
6867i Making & Receiving Calls
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Hold
You can place an active call on hold by pressing the Hold
button . When you place a call on hold, only your phone
can retrieve the call.
With an active call on your line, Press the Hold button .
The screen displays the icon indicating
the call is on hold. Additionally, the line/
call appearance light begins to flash slowly
and after a short time the phone beeps
softly to remind you that you still have a call on
hold.
To resume the call, press the Hold button again, or press
the line button where the call is holding.
6867i Handling Calls -Hold
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When on Hold
To let your caller know that they are still on hold, music plays
softly (if this has been set up for your system). The call/line
appearance light for the line you are on flashes to indicate that
you are still connected.
Automatic Hold
When juggling between calls, you do not have to press the Hold
button to go from one call to the next. The phone
automatically puts your current call on hold as soon as you press
a new line/call appearance button .
Retrieving a Held Call
If you have more than one call on hold, you can reconnect to a
held call by pressing the line/call appearance button where
that call is being held. Press the Goodbye button or the
Drop softkey to disconnect the call.
6867i Handling Calls -Hold
11

Transferring Calls
The 6867i IP phone has a dedicated Transfer button . You can
use this button to transfer calls, or use the Xfer softkey offered on
screen when in a connected call.
With a caller on the line, press the Transfer button or the
Xfer softkey.
Dial the extension you wish to Transfer to.
To cancel the Transfer, press the Cancel softkey and press the
Line button the held caller is on.
You may speak with the 2nd party in private before completing
the Transfer.
To complete the Transfer, press the Transfer button or the
Xfer softkey again, or hang up.
6867i Handling Calls –Transferring Calls
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Blind Transfer
Transfer a call directly to another extension without consulting
with the person receiving the call. Complete the transfer
immediately after you have entered the number. The call goes
directly to the extension or outside line you transferred to.
Consultative Transfer
Consult with the person you are transferring the call to before you
complete the transfer. Remain on the line until the receiving party
answers the call. After consulting with the receiving party, you can
either complete the transfer or cancel the transfer to go back to
the original call .
6867i Handling Calls –Transferring Calls
13

Conference Calls
The 6867i phone has a dedicated Conference button . It can
Conference a total of 15 parties.
With your first caller on the line, press the Conference button
or the Conference softkey. The first caller is put on hold.
Dial the extension or 9 plus the external number of the person
you wish to Conference with.
Press the Drop softkey if you make a mistake, go to voice mail,
etc. You may speak with the other person in private before
completing the Conference.
Press the Conference button or Conference softkey again to
join all three parties.
Repeat the process to add additional parties if needed.
6867i Handling Calls –Conference Calls
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Call Forward
Use call forwarding when you want your calls to be forwarded to another number all of the
time, or when your phone is in the busy state or the no answer state, or both. You can
forward to an extension, or to 9 plus an external number.
Pressing the Call Fwd softkey on the phone accesses the Call Forward menus.
Enter the Number to Forward calls in fields for :
−All Calls -forward all calls
−Busy -forward when both lines on the phone are busy
−No Answer -forward when calls to a line haven’t been answered within a certain number of
rings
Use the Navigation button to move to the On Checkbox beside the Forward mode you
are activating, and press the button to enable the Call Forward mode. Press the Save
softkey.
•Follow the same steps to Uncheck the appropriate box(es) when you no longer wish to
have your calls Forwarded.
6867i Handling Calls –Call Forward
15

Speed Dial
Personal Speed Dial List of 100 entries.
To Program:
−Press Speed 100 softkey.
−Press Options softkey.
−Highlight Add and press Select softkey.
−Enter code 00-99.
−Press Done softkey.
−Enter number with 9 if external.
−Press Done softkey.
−Enter Name for this entry.
−Press oo (More) softkey.
−Press Done.
To Use:
–Press Speed 100 softkey.
–Enter code for entry you wish to dial.
–Press Dial softkey.
•Note –any blank softkey on your phone can be programmed as a single Speed Dial:
–Press and hold a blank softkey for 3 seconds.
–Enter the Name, Number, and Line choice for the Speed Dial entry.
–Press Save softkey.
–To Use, press the softkey you have programmed with a Speed Dial number.
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6867i Speed 100

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6867i Busy Lamp Field
Busy Lamp Field (BLF)
Used to monitor, answer or call another extension.
Monitor
−Green –extension is in idle state.
−Red –user is on a call.
−Yellow –user’s phone is ringing.
Answer
−When BLF button is flashing yellow, press the BLF button to
answer that user’s call.
Call
−Press a BLF button to call that user.

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6867i Park
Park
Used to Park a call from one phone, and retrieve the call from
another phone.
To Park
−While on an active call, press the Park softkey.
−Enter the extension you want to Park the call against, or press #
to Park the call against your extension.
To Retrieve
−Press the Park Retrieve softkey.
−Enter the extension number the call was parked against, followed
by #, or just press # if the call was parked against your
extension, and you are at your phone.
−You are connected.

Do Not Disturb
Callers calling into the phone hear a busy signal or a voicemail
message, depending on how your System Administrator set up the
configuration server.
To activate, press the DND softkey.
WhenDND is enabled, the icon is displayed on screen.
To deactivate, press the DND softkey.
If the phone shares a line with other phones, only the phone that
has DND configured is affected.
6867i Do Not Disturb
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Redial List
Stores information for up to the last 100 numbers called. It logs the
name/number of the called party, when you called, and if the call
was answered or missed. Additional information such as the
duration of the call, line used, and call features utilized during the
call can also be viewed.
You can view, scroll, and delete line items in the Redial List.
To access the Redial List, press the Redial button .
Use the Navigation arrows to scroll through the entries.
Press Select or the Dial softkey to redial the selected number.
Press the Redial button twice to redial the last dialed number.
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6867i Redial List