Mitel 6867i Premium User manual

Mitel 6867i SIP Phone
41-001507-00 REV02
INSTALLATION GUIDE

NOTICE
The information contained in this document is believed to be accurate in all respects but is not warranted
by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should
not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its
affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions
of this document or new editions of it may be issued to incorporate such changes.
No part of this document can be reproduced or transmitted in any form or by any means - electronic or
mechanical - for any purpose without written permission from Mitel Networks Corporation.
Trademarks
Mitel is a trademark of Mitel Networks Corporation.
Other product names mentioned in this document may be trademarks of their respective companies and
are hereby acknowledged.
Mitel 6867i SIP Phone Installation Guide
41-001507-00 REV02 - December 2014
®,™ Trademark of Mitel Networks Corporation
© Copyright 2014, Mitel Networks Corporation
All rights reserved

Software License Agreement
ii
SOFTWARE LICENSE AGREEMENT
Mitel, hereinafter known as "Seller", grants to Customer a personal, worldwide,
non-transferable,non-sublicenseableandnon-exclusive,restricteduselicensetouseSoftware
in object form solely with the Equipment for which the Software was intended. This Product
may integrate programs, licensed to Mitel by third party Suppliers, for distribution under the
terms of this agreement. These programs are confidential and proprietary, and are protected
assuch by copyrightlawasunpublishedworksandby international treatiesto the fullestextent
under the applicable law of the jurisdiction of the Customer. In addition, these confidential and
proprietary programs are works conforming to the requirements of Section 401 of title 17 of the
United States Code. Customer shall not disclose to any third party such confidential and
proprietary programs and information and shall not export licensed Software to any country
except in accordance with United States Export laws and restrictions.
Customer agrees to not reverse engineer, decompile, disassemble or display Software
furnishedinobjectcodeform.Customershallnotmodify,copy,reproduce,distribute,transcribe,
translate or reduce to electronic medium or machine readable form or language, derive source
code without the express written consent of the Seller and its Suppliers, or disseminate or
otherwise disclose the Software to third parties. All Software furnished hereunder (whether or
not part of firmware), including all copies thereof, are and shall remain the property of Seller
and its Suppliers and are subject to the terms and conditions of this agreement. All rights
reserved.
Customer's use of this software shall be deemed to reflect Customer's agreement to abide by
the terms and conditions contained herein. Removal or modification of trademarks, copyright
notices, logos, etc., or the use of Software on any Equipment other than that for which it is
intended, or any other material breach of this Agreement, shall automatically terminate this
license. If this Agreement is terminated for breach, Customer shall immediately discontinue
use and destroy or return to Seller all licensed software and other confidential or proprietary
information of Seller. In no event shall Seller or its suppliers or licensors be liable for any
damages whatsoever (including without limitation, damages for loss of business profits,
business interruption, loss of business information, other pecuniary loss, or consequential
damages) arising out of the use of or inability to use the software, even if Seller has been
advised of the possibility of such damages.

Mitel 6867i SIP Phone Installation Guide
iii
Software License Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Phone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Phone Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Additional Accessories (Not Included) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
IP Phone Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Key Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Key Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Installation and Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Direct or Shared Network Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Direct Network Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Shared Network Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Connecting to the Network and to Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Power Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Inline Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Connecting a Handset or Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Headset (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Desk Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Wall Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Accessing Your Options via the Phone UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Accessing Your Options via the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Troubleshooting Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Why is the light not coming on with a new voice mail message? . . . . . . . . . . . . . . . . . . . . .15
Why is my handset not working? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Why is my display blank? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Why does the telephone wobble? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
What is a softkey? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Limited Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Warranty Repair Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
After Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Table of Contents
iv
Limited Warranty (Australia Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Repair Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Warranty Repair Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
After Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Mitel 6867i SIP Phone Installation Guide
1
WELCOME
Congratulations on your purchase of the Mitel Model 6867i SIP Phone! The Mitel 6867i
is a SIP phone designed for power users who demand a lot from both their phones and
their networks. The Mitel 6867i provides remarkable HD wideband audio and an
enhanced speakerphone that utilizes dual microphones and advanced audio
processing to achieve richer and clearer handsfree conversations. Supporting today’s
high speed networks through dual Gigabit Ethernet ports, the 6867i offers a large color
LCD display, 6 programmable soft keys, 4 programmable context sensitive system keys
and native DHSG/EHS headset support. With its fully customizable hard key layout,
XML capabilities, and an environmentally efficient PoE class 2 rating, the 6867i is one
of the most advanced SIP desktop phones available on the market today.
PHONE FEATURES
• 3.5” QVGA color TFT LCD with backlight
• Built-in-two-port, 10/100/1000 Gigabit Ethernet switch - lets you share a connection with
your computer
• USB 2.0 port (100mA maximum)
• 6 programmable and 4 context-sensitive softkeys
• Press-and-hold speeddial key configuration feature
• Supports 2 hard line keys with LEDs (additional line keys programmable via softkeys)
• Wideband handset
• Wideband, full-duplex speakerphone for handsfree calls
• Headset mode support
• AC power adapter (sold separately)
• Enhanced busy lamp fields*
• Set paging*
*Availability of feature dependant on your phone system or service provider.

Welcome
2
REQUIREMENTS
• SIP-based IP PBX system or network installed and running with a SIP account created for
the 6867i phone.
• Access to a Trivial File Transfer Protocol (TFTP), File Transfer Protocol (FTP), Hypertext
Transfer Protocol (HTTP) server, or Hyper Text Transfer Protocol over Secure Sockets
Layer (SSL) (HTTPS).
• Ethernet/Fast Ethernet LAN (10/100 Mbps) (Gigabit Ethernet LAN [1000 Mbps]
recommended).
• Category 5/5e straight-through cabling (Category 6 straight-through cabling required for
optimum Gigabit Ethernet performance).
• Power source:
• For Ethernet networks that supply inline power to the phone (IEEE 802.3af) use an
Ethernet cable to connect from the phonedirectlytothenetworkforpower(no48VAC
power adapter required if using Power-over-Ethernet [PoE]).
• For Ethernet networks that DO NOT supply power to the phone:
• Use only the GlobTek Inc. Limited Power Source [LPS] adapter model no.
GT-41080-1848 (sold separately) to connect from the DC power port on the phone
to a power source
or
• Use a PoE power injector or a PoE switch.
ABOUT THIS GUIDE
This manual describes how to physically set up your new 6867i SIP Phone. Not all features
listedareavailablebydefault and somemaydependonyourphonesystemorserviceprovider.
Contact your system administrator if you have any questions on what features and services
are available to you on your system.

Mitel 6867i SIP Phone Installation Guide
3
PHONE PARTS
When you unpack your phone, you should ensure that you have all of the following items. If
any part is missing, contact the supplier of your phone.
ADDITIONAL ACCESSORIES (NOT INCLUDED)
Telephone Handset Handset Cord Two-Angle Stand Regulatory/
Safety Insert
Ethernet Cable(s) Power Adaptor
Wall Mount Kit

IP Phone Keys
4
IP PHONE KEYS
KEY PANEL
6867i Handset Line/Call Appearance Keys
High Quality Speakerphone Speaker/Headset Key
Message Waiting Lamp Directory List Key
Goodbye Key Navigation/Select Keys
Hold Key Transfer Key
Options Key Conference Key
Mute Key Presence Key
Volume Control Programmable Softkeys
Keypad  Context-Sensitive Softkeys
Callers List Key  TFT LCD Screen
Redial Key






















Mitel 6867i SIP Phone Installation Guide
5
KEY DESCRIPTION
The following table describes the keys on the 6867i SIP Phone.
KEY DESCRIPTION
Goodbye Key - Ends an active call. The Goodbye key also exits an open list,
such as the Options List, without saving changes.
Hold Key - Places an active call on hold. To retrieve a held call, press the call
appearance button beside the light that is flashing.
Options Key - Accesses services and options to customize your phone. Your
System Administrator may have already customized some of your settings.
Check with your System Administrator before changing the administrator-only
options.
Mute Key -Mutesthemicrophone so that yourcallercannot hear you (thelight
indicator flashes when the microphone is on mute).
Volume Controls - Adjusts the volume for the handset, ringer, and handsfree
speaker.
Callers List Key - Accesses a list of the last 200 calls received.
Redial Key - Accesses a list of the last 100 previously dialed numbers.
Pressing the Redial key twice redials the last dialed number.
Line/Call Appearance Keys - Connects you to a line or call. The Mitel 6867i
IP Phone supports two line keys, each with LED indicator lights.
Speaker/Headset Key - Transfers the active call to the speaker or headset,
allowing handsfree use of the phone.
Directory Key - Accesses a directory of names and phone numbers (stored
in alphabetical order).
Navigation/Select Keys - Multi-directional navigation keys allow you to
navigate through the phone’s user interface. Pressing the center Select key
selects/sets options and performs various actions (such as dialing out when in
the Directory, Callers, and Redial Lists).

IP Phone Keys
6
Transfer Key - Transfers the active call to another number.
Conference Key - Begins a conference call with the active call.
Presence Key - Accesses the partial and full contact presence information
screens, which provide more detailed information about the selected contact.
Left Softkeys - 6 programable keys that allow you to easily perform up to 20
specific functions and access enhanced services provided by third parties
(e.g. XML applications).
Bottom Softkeys - 4 programmable keys that support up to 18 functions.
These keys also act as state-based keys allowing you to easily perform
context-senstive functions during specific states (i.e. when the phone is an
idle, connected, incoming, outgoing, or busy state).
KEY DESCRIPTION

Mitel 6867i SIP Phone Installation Guide
7
INSTALLATION AND SETUP
The6867iSIPPhonecanbesetuptoshareanetworkconnectionwithanothernetworkdevice.
Powercanbeprovidedbythepoweradapter(soldseparately),byan802.3afcompliantnetwork
power source, or with a PoE inline power injector.
DIRECT OR SHARED NETWORK CONNECTION
Thephonecanbe setupasa directnetwork connectiontothe Ethernetwalljack orasashared
networkconnectionasapass-throughifconnectingthephonetoacomputeroranothernetwork
device.
DIRECT NETWORK CONNECTION
Located on the back of the phone are two fully switched 10/100/1000 Mbps Ethernet cable
ports.Theportmarked with isusedtoconnectthephonetothenetwork,as wellasprovide
power to your phone (if required). See “Connecting to the Network and to Power” on page 8
for more information.
Notes:
1. This product is designed for indoor use only and for ambient temperatures at or
below 40° C (104° F).
2. The phone must be connected only to indoor routed PoE or Ethernet wiring.
To Other
Network Device
To Network Power Adapter
Connection
Power Adapter
Ethernet Cables
Network Jack
(if inline power provided,
do not install the power adapter)
Other Network Devices

Installation and Setup
8
SHARED NETWORK CONNECTION
To connect a network device (such as a computer) to the phone, connect an Ethernet cable
into the network port on the back of the phone marked with . Plug the other end of the
Ethernetcableintothenetworkjackonthenetworkdeviceforwhichyouaresharingthenetwork
connection.
CONNECTING TO THE NETWORK AND TO POWER
POWER ADAPTER
Use the power adapter (sold separately) with your phone and plug your phone into a power
source.
Notes:
1. ThePCjackonthe6867iSIPPhonedoesnotsupplyinlinepowerontoothernetwork
devices.
2. All Ethernet cables used must be minimum Category 5/5e straight-through cables.
WARNING:FORPOWER,USEONLYTHEGLOBTEKINC.LPSADAPTERMODEL
NO.GT-41080-1848(SOLDSEPARATELY)TOCONNECTFROMTHEDCPOWER
PORT ON THE PHONE TO A POWER SOURCE.

Mitel 6867i SIP Phone Installation Guide
9
INLINE POWER
If your network provides 802.3af compliant inline power, the phone is powered through the
network.
1.
Onthebackofyourphone,connectanEthernetcableintothenetworkportmarkedwith .
2. Plug the other end of the Ethernet cable directly into the network jack on the wall.
To Network
Ethernet Cable
Network Jack
(if inline power provided)

Installation and Setup
10
CONNECTING A HANDSET OR HEADSET
HANDSET
Turn thephoneoverand locate thehandset jack marked j. Insertone endof handsetcord
intothejackuntilitclicksintoplace.Thenroutethe handsetcordthroughthegrooveasshown
in the illustration below. Attach the handset to the other end of the handset cord.
HEADSET (OPTIONAL)
Turn the phone over and locate the headset jack marked f. If you have a headset with an
RJ9/RJ22 4-pin connector, insert the headset cord into the jack until it clicks into place. Then
route the headset cord through the groove as shown in the above illustration.
If you have a DHSG/EHS headset with an RJ45 6-pin or 8-pin connector, remove the plastic
headset jack adapter and then insert the cord into the jack until it clicks into place.
WARNING: THE HEADSET PORTISFOR HEADSETUSE ONLY.PLUGGINGANY
OTHER DEVICES INTO THIS PORT MAY CAUSE DAMAGE TO THE PHONE AND
WILL VOID YOUR WARRANTY.
To Handset
Pull to remove headset jack adaptor

Mitel 6867i SIP Phone Installation Guide
11
INSTALLATION
DESK INSTALLATION
For desk installation of the 6867i IP Phone a reversible stand is included that attaches to the
back of the phone above the various ports. Two viewing angles (35° low angle and 55° high
angle) are available allowing users to personalize their phone viewing preference.
1. Locate the stand insertion area on the back of the phone (above the various ports).
2. Carefully insert the stand into the insertion area and slide the stand towards the right until
it snaps in place.
Note: The orientation of the stand determines the viewing angle. If the bottom of the
stand is installed facing the top of the phone the viewing angle will be 35°. If the bottom
of the stand is installed facing the bottom of the phone the viewing angle will be 55°.
35°
55°
OR

Installation and Setup
12
WALL INSTALLATION
The 6867i IP Phone can be mounted to a wall using the Mitel 6800i Series Wall Mount Kit
(optional accessory). The 6800i Series Wall Mount Kit is designed to be used with all 6800i
Series IP Phones allowing you to easily and securely mount your phone in one of two ways:
• Directly to the wall
• On top of an existing telco wall plate
ACCESSING YOUR OPTIONS VIA THE PHONE UI
1. Press the Options key on the phone to enter the options list.
2. To go to an option, usethe LEFT and RIGHT navigationkeys to navigate through the main
menus, and UP and DOWN navigation keys to navigate through the submenus.
3. Press the Select softkey or Select navigation key to enter the option’s respective menu
screen.
4. Use the navigation keys to changea selected option (or keypad keys to enter information)
and the press the Save softkey or Select navigation key to save your changes.
5. Press the Cancel softkey or the Goodbye key at any time to exit without saving changes.
Note: Refer to the Mitel 6800i Series Wall Mount Kit Installation Guidefor additional
product and installation details.

Mitel 6867i SIP Phone Installation Guide
13
ACCESSING YOUR OPTIONS VIA THE MITEL WEB UI
You can use the following procedure to access the phone options using the Mitel Web UI.
1. Open your web browser, enter the phone’s IP address or host name into the address field
and press <Enter>.
The following logon screen displays.
2. At the prompt, enter your username and password and click OK.
Note: For a user, the default user name is “user”andthe passwordfieldisleftblank.

Installation and Setup
14
The Network Status window displays for the IP Phone you are accessing.
3. You can logout of the Mitel Web UI at any time by clicking Log Off.
The side menu options that display in the Network Status window are dependant on whether
you log in as an Administrator or User. A longer list of options display in the side menu for an
Administrator.

Mitel 6867i SIP Phone Installation Guide
15
TROUBLESHOOTING SOLUTIONS
WHY IS THE LIGHT NOT COMING ON WITH A NEW VOICE MAIL
MESSAGE?
Yourphonesystemorserviceprovider must provide “visual” messagewaiting service for this
function to work. Check with your system administrator for more information.
WHY IS MY HANDSET NOT WORKING?
Checktoensurethat thehandsetcordisfullyconnected to boththe phone and handset. See
the section “Connecting a Handset or Headset” on page 10 for information.
WHY IS MY DISPLAY BLANK?
Ensure that power is being provided to your phone. If your network does not provide inline
power over Ethernet, you can obtain a PoE inline power injector to provide power over
Ethernet locally to your phone. See the section “Connecting to the Network and to Power”
on page 8 for details.
WHY DOES THE TELEPHONE WOBBLE?
Make sure the cords are routed properly through the back of the phone, as indicated in the
section,“ConnectingaHandsetorHeadset”onpage 10.Checkthatthestandhasbeenproperly
inserted.
WHAT IS A SOFTKEY?
The 6867i has a total of 10 softkeys (6 programmable softkeys, located at the left of the front
panel and 4 context-sensitive, state-based softkeys, located at the bottom of the front panel).
You can program all 10 softkeys to perform specific functions and access enhanced services
provided by third parties (for example, XML applications) on the phone.