Mitel 6863i User manual

Mitel Model 6863i SIP IP Phone
Installation Guide
41-001505-00 REV02 – 09.2014

ii 41-001505-00 REV02 – 10.2014
Software License Agreement
Mitel, hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and
non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software
was intended. This Product may integrate programs, licensed to Mitel by third party Suppliers, for distribution under the
terms of this agreement. These programs are confidential and proprietary, and are protected as such by copyright law as
unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdiction of the
Customer. In addition, these confidential and proprietary programs are works conforming to the requirements of Sec-
tion 401 of title 17 of the United States Code. Customer shall not disclose to any third party such confidential and propri-
etary programs and information and shall not export licensed Software to any country except in accordance with United
States Export laws and restrictions.
Customer agrees to not reverse engineer, decompile, disassemble or display Software furnished in object code form.
Customer shall not modify, copy, reproduce, distribute, transcribe, translate or reduce to electronic medium or machine
readable form or language, derive source code without the express written consent of the Seller and its Suppliers, or dis-
seminate or otherwise disclose the Software to third parties. All Software furnished hereunder (whether or not part of
firmware), including all copies thereof, are and shall remain the property of Seller and its Suppliers and are subject to the
terms and conditions of this agreement. All rights reserved.
Customer's use of this software shall be deemed to reflect Customer's agreement to abide by the terms and conditions
contained herein. Removal or modification of trademarks, copyright notices, logos, etc., or the use of Software on any
Equipment other than that for which it is intended, or any other material breach of this Agreement, shall automatically
terminate this license. If this Agreement is terminated for breach, Customer shall immediately discontinue use and
destroy or return to Seller all licensed software and other confidential or proprietary information of Seller. In no event
shall Seller or its suppliers or licensors be liable for any damages whatsoever (including without limitation, damages for
loss of business profits, business interruption, loss of business information, other pecuniary loss, or consequential dam-
ages) arising out of the use of or inability to use the software, even if Seller has been advised of the possibility of such
damages.

41-001505-00 REV02 – 10.2014 iii
Content
Software License Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii
Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Phone Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Phone Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Additional Accessories (Not Included) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
IP Phone Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Key Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Key Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Installation and Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Direct or Shared Network Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Connecting to the Network and to Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Connecting a Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Inserting the Key Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Accessing Your Options via the Phone UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Accessing Your Options via the Mitel Web UI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Troubleshooting Solutions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Exclusions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Warranty Repair Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
After Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Limited Warranty (Australia Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Repair Notice. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Exclusions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Warranty Repair Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
After Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

141-001505-00 REV02 – 10.2014
Welcome
Congratulations on your purchase of the Mitel 6863i SIP Phone! The Mitel 6863i delivers exceptional value in an
enterprise grade SIP desktop phone. With a sleek and thin modern design, the 6863i rivals other higher priced SIP
products in its class on its features, flexibility and value. This 2-line SIP phone with its 2.75" 128x48 pixel
monochrome LCD display, programmable hard keys, and smaller desktop footprint is an ideal option for
professional workers in business environments that have light telephone use requirements. Featuring a true HD
handset and speakerphone, the 6863i offers remarkable wideband audio quality. Dual 100 BaseT Ethernet ports
with a hardware-based Ethernet switch, advanced XML capabilities for configuration and custom applications,
and a PoE class 1 rating are just some of the many features this very affordable SIP phone has to offer.
Phone Features
•LCD screen
•Built-in-two-port, 10/100 Fast Ethernet switch - lets you share a connection with your computer
•3 programmable keys
•Press-and-hold speeddial key configuration feature
•Supports up to 2 call lines with LEDs
•Wideband handset
•Wideband, full-duplex speakerphone for handsfree calls
•Headset mode support
•AC power adapter (sold separately)
•Set paging*
*Availability of feature dependant on your phone system or service provider.
Requirements
•SIP-based IP PBX system or network installed and running with a SIP account created for the 6863i phone.
•Access to a Trivial File Transfer Protocol (TFTP), File Transfer Protocol (FTP), Hypertext Transfer Protocol (HTTP) server,
or Hyper Text Transfer Protocol over Secure Sockets Layer (SSL) (HTTPS).
•Ethernet/Fast Ethernet LAN (10/100 Mbps).
•Category 5/5e straight-through cabling.
•Power source:
–For Ethernet networks that supply inline power to the phone (IEEE 802.3af) use an Ethernet cable to connect from
the phone directly to the network for power (no 48V AC power adapter required if using Power-over-Ethernet
[PoE]).
–For Ethernet networks that DO NOT supply power to the phone:
Use only the GlobTek Inc. Limited Power Source [LPS] adapter model no. GT-41080-1848 (sold separately) to con-
nect from the DC power port on the phone to a power source
or
Use a PoE power injector or a PoE switch.
About This Guide
This manual describes how to physically set up your new 6863i SIP Phone. Not all features listed are available by default
and some may depend on your phone system or service provider. Contact your system administrator if you have any
questions on what features and services are available to you on your system.

41-001505-00 REV02 – 10.2014 2
Phone Parts
When you unpack your phone, you should ensure that you have all of the following items. If any part is missing, contact
the supplier of your phone.
Additional Accessories (Not Included)
Telephone Handset Handset Cord Two-Angle Stand Key Cards and
Plastic Cover
Regulatory/
Safety Insert
(Optional)
Ethernet Cable(s) Power Adaptor
Wall Mount Kit

341-001505-00 REV02 – 10.2014
IP Phone Keys
Key Panel
6863i Handset Line/Call Appearance Keys
High Quality Speakerphone Keypad
Message Waiting Lamp Mute Key
Navigation/Select Keys Volume Control
Options Key Speaker/Headset Key
Goodbye Key LCD Screen
Hold Key Programmable Keys












IP Phone Keys
41-001505-00 REV02 – 10.2014 4
Key Description
The following table describes the keys on the 6863i SIP Phone.
Key Description
Navigation/Select Keys - Pressing the UP and DOWN keys lets you view different status and text messages on the LCD display
(if there is more than 1 line of status/text messages). These buttons also let you scroll through menu selections, such as the
Options List.
Pressing the LEFT and RIGHT keys lets you view the different line/call appearances. While in the Options List, these keys allow
you to exit or enter the current option. When you are editing entries on the display, pressing the LEFT key erases the character
on the left; pressing the RIGHT key sets the option. Alternatively, pressing the center Select key sets the option as well on spe-
cific screens.
Options Key - Accesses services and options to customize your phone. Your System Administrator may have already custom-
ized some of your settings. Check with your System Administrator before changing the administrator-only options.
Goodbye Key - Ends an active call. The Goodbye key also exits an open list, such as the Options List, without saving changes.
Hold Key - Places an active call on hold. To retrieve a held call, press the call appearance button beside the light that is flashing.
Line/Call Appearance Keys - Connects you to a line or call. The Mitel 6863i supports two line keys, each with LED indicator
lights.
Mute Key - Mutes the microphone so that your caller cannot hear you (the light indicator flashes when the microphone is on
mute).
Volume Controls - Adjusts the volume for the handset, ringer, and handsfree speaker.
Speaker/Headset Key - Transfers the active call to the speaker or headset, allowing handsfree use of the phone.
Programmable Keys - When programmed, allows you to easily perform up to 3 specific functions (e.g. Services, Directory,
Intercom, etc...) and access enhanced services provided by third parties (e.g. XML applications). The programmable keys are
pre-configured as (from top to bottom) Callers, Redial, and Transfer keys.

541-001505-00 REV02 – 10.2014
Installation and Setup
The 6863i SIP Phone can be setup to share a network connection with another network device. Power can be provided
by the power adapter (sold separately), by an 802.3af compliant network power source, or with a PoE inline power injec-
tor.
Direct or Shared Network Connection
The phone can be set up as a direct network connection to the Ethernet wall jack or as a shared network connection as a
pass-through if connecting the phone to a computer or another network device.
Direct Network Connection
Located on the back of the phone are two fully switched 10/100 Mbps Ethernet cable ports. The port marked with is
used to connect the phone to the network, as well as provide power to your phone (if required). See “Connecting to the
Network and to Power” on page 6 for more information.
Shared Network Connection
To connect a network device (such as a computer) to the phone, connect an Ethernet cable into the network port on the
back of the phone marked with . Plug the other end of the Ethernet cable into the network jack on the network
device for which you are sharing the network connection.
Notes:
•This product is designed for indoor use only and for ambient temperatures at or below 40° C (104° F).
•The phone must be connected only to indoor routed PoE or Ethernet wiring.
Notes:
•The PC jack on the 6863i SIP Phone does not supply inline power onto other network devices.
•All Ethernet cables used must be Category 5/5e straight-through cables.
j
j
To Other
Network Device
To Network
Power Adapter
Connection
Power Adapter
Ethernet Cables
Network Jack
(if inline power provided,
do not install the power adapter)
Other Network Devices

Installation and Setup
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Connecting to the Network and to Power
Power Adapter
Use the power adapter (sold separately) with your phone and plug your phone into a power source.
Inline Power
If your network provides 802.3af compliant inline power, the phone is powered through the network.
Alert!
For power, use only the GlobTek Inc. LPS adapter model no. GT-41080-1848 (sold separately) to connect from the DC
power port on the phone to a power source.
1. On the back of your phone, connect an Ethernet cable into the network port marked with .
2. Plug the other end of the Ethernet cable directly into the network jack on the wall.
j
j
To Network
Ethernet Cable
Network Jack
(if inline power provided)

Installation and Setup
741-001505-00 REV02 – 10.2014
Connecting a Handset
Turn the phone over and locate the handset jack marked j. Insert one end of handset cord into the jack until it
clicks into place. Then route the handset cord through the groove as shown in the illustration below. Attach the hand-
set to the other end of the handset cord.
Note:
The handset jack also can also be used to accomodate an RJ9 headset.
j
j
To Handset