Moneris iCT250 User manual

Moneris iCT250 in Semi-Integrated Mode
Getting Started Guide for ISVs and Integrators
Software Version: 4.60
Documentation Version: 1. 2
Documentation Date: March 2017

For more information
and assistance:
Email: [e-mail]
Record your Moneris merchant ID here:
____________________________________

i
Table of Contents
1Read this first: Overview procedures ............................................................................. 1
1.1 Required setup components 2
1.2 Installing the paper roll 3
1.3 Connecting the terminal-to-host communication cable(s) 4
1.4 Connecting the terminal-to-ECR communication cable 5
1.5 Connecting the power supply cable / powering on the terminal 7
1.6 Enabling Semi-Integrated mode on the terminal 8
1.7 Configuring terminal-to-host communication parameters 9
1.7.1 Using Dynamic IP to Communicate with Moneris Test Host 9
1.7.2 Using Static IP to Communicate with Moneris Test Host 11
1.7.3 Using Dial to Communicate with Moneris Test Host 13
1.8 Configuring terminal-to-ECR communication parameters 14
1.8.1 Terminal Connected to ECR using a USB Cable 14
1.8.2 Terminal Connected to ECR using an RS232 Serial Cable 14
1.8.3 Terminal linked to ECR using Ethernet Networking 15
1.9 First Initialization and Log onto the Moneris Test Host 16
1.10 Confirming terminal is communicating with the ECR 17
1.11 Reinitializing and logging onto the Moneris host 18
1.12 Logging off/Logging onto the Moneris Test Host 19
1.12.1Logging off 19
1.12.2Logging On 19
2Enabling optional features .............................................................................................20
2.1 Enabling Cash Transaction Receipt Printing From the Terminal 20
2.2 Enabling the admin password for manual entry protection 20
2.3 Enabling Invoice Number Prompting 21
2.4 Enabling Tip Prompting: Debit/Credit 21
2.5 Enabling a Default Tip Percentage: Debit/Credit 22
2.6 Enabling Enhanced Tip Prompting: Debit/Credit 22
2.7 Changing Print Delay Options 23
2.8 Enabling Cash Back Prompting: Debit 24
2.9 Configuring the Cash Back Limit 25
2.10 Changing the Terminal Language 25

ii iPP320 Getting Started Guide for the POSPAD Application
2.11 Enabling Moneris Gift and Loyalty Cards 26
2.12 Enabling Tip Prompting: Gift 27
2.13 Enabling a Default Tip Percentage: Gift 27
2.14 Enabling Enhanced Tip Prompting: Gift 28
3Troubleshooting.................................................................................................................29
3.1 Error messages 29
3.2 Equipment problems 31
4Merchant support .............................................................................................................33

1
1Read this first: Overview procedures
1. Confirm that you have the required hardware (see page 2).
2. Install a paper roll into the terminal (see page 3).
3. Connect the communication cable(s) to the terminal:
a. Connect the required terminal-to-host communication cable(s) (see page 4).
b. Connect the required terminal-to-ECR communication cable (see page 5).
Note: Step b is not applicable if you are setting up the terminal to communicate with
the ECR via Ethernet networking.
4. Connect the power supply cable to the terminal / power on the terminal (see page 7).
5. Enable Semi-Integrated mode on the terminal (see page 8).
6. Configure the terminal's communication parameters:
a. Configure the terminal-to-host communication parameters (see page 9).
b. Configure the terminal-to-ECR communication parameters (see page 14).
7. Initialize and log the terminal onto the Moneris Test Host (see page 16).
8. Confirm that the terminal is communicating with the ECR (see page 17).
9. Enable the optional features on the terminal as desired:
To enable cash receipt printing from the terminal, see page 20.
To enable the other optional features, see pages 20 to 28.
Note: If you need to reinitialize the terminal again (e.g., because the first Initialization-Logon
was unsuccessful or for a different reason), see Re initializing and Logging onto the Moneris
Test Host on page 18.
Note: To ensure that unauthorized transactions cannot be processed once the terminal has
been initialized and logged on, merchants are instructed to log their terminal off at the end of
each business day (see page 19)

2 iPP320 Getting Started Guide for the POSPAD Application
1.1 Required setup components
1. Confirm that you received the following hardware from Moneris:
Moneris iCT250 terminal.
Power supply cable (2-piece cable).
POS Administrative card(s).
2. Confirm that you received the following terminal-to-host communication cables:
Ethernet cable.
Dial cable (for use if you will support dial backup at your location).
3. Confirm that you received the following terminal-to-ECR communication cables:
RS232 serial cable.
USB cable.
Ethernet cable.
4. Review the Moneris IP Readiness Checklist (available at moneris.com/checklist) to ensure that
your Ethernet service is ready to support your terminal and electronic cash register (ECR). But
note:
If there are firewall restrictions on traffic from your local area network (LAN) to the Internet,
you must update your firewall configuration to allow messages from the IP-enabled terminal
to pass through your gateway. However, do not use the ipg1/2/3.moneris.com address (this
is the Moneris Production Host URL/Moneris Production Host name) as referenced in the IP
Readiness Checklist (page 3 of that document). Instead, you must use the ipgt1.moneris.com
address, which is the Moneris Test Host URL/Moneris Test Host name.
5. Ensure that you have the following information:
Your 13-digit Moneris test merchant ID.
Your settlement type: system close (Moneris automatically closes your batch at the end of
each day) or merchant Close (you are responsible for closing your batch at the end of each
day).
Your terminal-to-host communication type: Ethernet/IP (with/without dial backup) or
dial.
Your terminal-to-ECR communication type: RS232 serial or USB or Ethernet.
Your optional features: e.g., gift cards, loyalty cards, Ernex Terminal ID.
6. Confirm that you received the required cable(s) for connecting the terminal to the ECR. Your
requirements depend on the connection type you will support:
for RS232 serial connection to ECR:
for USB connection to ECR:
for Ethernet connection to ECR:
RS232 serial cable
USB cable
Ethernet cable
a. If you plan to use the USB cable to connect the terminal to the ECR, install the
appropriate Moneris device driver on the ECR to which the terminal will be
connected.
Note: Download the iCT250 USB driver from this address:
https://esqa.moneris.com/connect/en/download/drivers/index.html.
b. If your terminal will communicate with the ECR via Ethernet networking, your site
must support a static IP configuration.
7. Do one of the following:
If you have all of the required setup components, go back to Read this first: Overview
procedures on page 1 (continue at step 2).

1. Overview and configuration
3
If any of the above required elements is missing, contact Moneris for assistance (go to
Merchant support on the page 33).
1.2 Installing the paper roll
1. Follow these steps to install a paper roll in the terminal:
a. Lift the printer latch up, and then pull back to open the lid
(exposes the paper well).
b. Insert the paper roll into the empty paper well with the
loose end unrolling from the bottom of the roll towards the
front of the terminal.
c. Unroll enough paper to extend at least one inch (2.5 cm)
past the faceplate.
d. Close the lid, and press down to snap it back into place so
that the extended paper is pressed securely against the lid
and the faceplate.
2. Please note that once you have finished the setup procedures and have powered on the
terminal, you can advance the paper by pressing down and holding the yellow key.
IMPORTANT: DO NOT attempt to manually advance the paper by pulling it as this will
damage the printer.
3. Go back to Read this first: Overview procedures on page 1 (continue at step 3).
paper roll (inserted)
g
printer latch
paper (extended)
faceplate
paper

4 iPP320 Getting Started Guide for the POSPAD Application
1.3 Connecting the terminal-to-host communication
cable(s)
1. Based on your requirements, do one of the following:
To set up the terminal to use Ethernet/IP to communicate with the Moneris Test Host,
follow the Using Ethernet/IP to communicate with the Moneris Test Host instructions
below.
To set up the terminal to use dial to communicate with the Moneris Test Host, follow the
Using dial to communicate with the Moneris Test Host instructions below.
Using Ethernet/IP to communicate with the Moneris Test Host
a. Insert one end of the Ethernet cable into
the terminal's Magic Box port labelled
"ETH".
b. Plug the other end of the Ethernet cable
into the appropriate Ethernet networking
device (e.g., router/switch/hub/internal
wiring) as implemented at your location.
Note: The ECR should already be connected
to your Ethernet network.
c. Do one of the following:
If you wish to enable dial backup (used
if IP is unavailable), follow the Using
dial to communicate with the Moneris
Test Host instructions in the table
below.
If you do not wish to enable dial
backup, go back to Read this first:
Overview procedures on page 1
(continue at step 4).
Using dial to communicate with the Moneris Test Host
a. Plug one end of the dial cable into the
terminal's Magic Box port labelled " IN".
b. Plug the other end of the cable into an
analog phone jack.
IMPORTANT: Moneris strongly
recommends using a dedicated phone line
for the terminal. Sharing the line with
another device (e.g. a fax machine) can
cause communication problems.
c. Go back to Read this first: Overview
procedures on page 1 (continue at step 3b).
Ethernet cable
b
b
b
a
Magic Box
b
.
b
dial cable
a
.
Magic Box

1. Overview and configuration
5
1.4 Connecting the terminal-to-ECR communication
cable
1. Based on your requirements, do one of the following:
Note: This step is not applicable if you are setting up the terminal to communicate with the
ECR via Ethernet networking.
To connect the terminal to the ECR via an RS232 serial cable, follow the instructions
below.
To connect the terminal to the ECR via a USB cable, follow the instructions on page 6.
Using an RS232 serial cable connection to communicate with the ECR
a. Plug one end of the RS232 serial cable into
the terminal's Magic Box port labelled
"RS232".
b. Plug the RS232 serial connector directly
into the serial port on the ECR.
c. Go back to Read this first: Overview
procedures on page 1 (continue at step 4).
Magic Box
RS232 serial cable
b.
b.
a
.

6 iPP320 Getting Started Guide for the POSPAD Application
Using a USB cable connection to communicate with the ECR
a. Flip the terminal so that the back panel is
facing you. Locate the two latches.
b. Grip the latches simultaneously, and pull
back to raise the back panel until it
detaches from the terminal.
c. If there is a three-pronged rubber stopper
attached, grip the stopper and pull back
until it tears off completely (or use a
scissors to carefully snip it off). If there is
no stopper attached, go directly to step d.
d. Plug the USB cable connector
into the port labelled "USB SLAVE" in the
terminal compartment.
e. Position the USB cable so that it fits
securely in one of the grooves at the top
of the terminal.
f. Position the back panel so that the two
corner tabs are fitted into the openings at
the top of the terminal.
g. Close the back panel until it snaps shut.
(The USB cable will be secured as it passes
through one of the openings in the panel.)
h. Plug the other end of the USB cable
directly into a USB port on the ECR.
i. Go back to Read this first: Overview
procedures on page 1 (continue at step 4).
a.
rubber stopper
b
.
c.
d.
e
.
f.
g.
latches
panel
USB cable (in groove)
corner tabs
h.
USB cable
(secured)
USB cable
USB cable connector
"USB SLAVE" port

1. Overview and configuration
7
1.5 Connecting the power supply cable / powering on
the terminal
1. Follow the instructions below.
IMPORTANT: You must use the exact power adaptor and cables provided by Moneris Solutions to
work with the Moneris iCT250 terminal. Failure to do so may affect the operability of, or cause
damage to, the equipment.
Connecting the Power Supply Cable
a. Join the "plug" cable to
the "adaptor" cable to
create the one long power
supply cable.
b. Insert the power supply
cable connector into the
terminal's Magic Box port
labelled with the power
symbol " ".
c. Plug the other end of the
power supply cable into a
working power outlet.
Recommendations:
Always plug the power
supply cable into the
power source last to avoid
power surges. Use a power
bar equipped with surge
protection where possible.
Do not use the power
cable from any existing
terminal, as it may
damage your new
terminal.
2. Wait while the terminal powers on (a green indicator will light up on the adaptor).
3. Wait for the terminal to display the TERMINAL SETUP REQUIRED screen.
4. Go back to Read this first: Overview procedures on page 1 (continue at step 5).
a.
b
.
"plug" cable
"adaptor" cable
Magic Box
c.

8 iPP320 Getting Started Guide for the POSPAD Application
1.6 Enabling Semi-Integrated mode on the terminal
To allow the ECR to communicate with the terminal to process transactions, you must enable
Semi-Integrated mode on the terminal.
Note: To scroll down, press the key. To scroll up, press the key.
1. Begin at the TERMINAL SETUP REQUIRED screen.
2. Press the key twice.
The ENTER ADMIN CODE entry screen appears.
3. Key in 53, and press the green key.
The SEMI-INTEGRATED MODE menu appears.
4. Do one of the following:
To enable receipt printing from the terminal: Scroll down to RCPTS AT TERM, and press
the green key.
To enable receipt printing from the ECR: Scroll down to RCPTS AT ECR, and
press the green key.
5. The REINITIALIZATION REQUIRED screen appears.
6. Go back to Read this first: Overview procedures on page 1 (continue at step 6).

1. Overview and configuration
9
1.7 Configuring terminal-to-host communication
parameters
The terminal must be able to communicate with the Moneris Test Host to process transactions.
You may configure the terminal to use dynamic IP, static IP, or dial as the default means of
communication with the Moneris Test Host if the terminal-to-ECR communication type you are
planning to use supports it.
1. Refer to the table below to determine if the configuration you wish to use is supported:
Terminal-to-host communication
Dynamic IP
(default)
Static IP
(default)
Dial
(default)
Dial
(backup)
Terminal to ECR
connection
Ethernet networking
•
•
RS232 serial cable
•
•
•
•
USB cable
•
•
•
•
2. Do one of the following based on your requirements:
To configure the terminal to use dynamic IP over Ethernet (as default) to communicate
with the Moneris Test Host, follow the instructions below.
To configure the terminal to use static IP over Ethernet (as default) to communicate with
the Moneris Test Host, follow the instructions on page 11.
To configure the terminal to use dial (as default) to communicate with the Moneris Test
Host, follow the instructions on page 13.
1.7.1 Using Dynamic IP to Communicate with Moneris Test Host
Note: This option is not available when the terminal is connected to your ECR by Ethernet
networking.
1. Begin at the REINITIALIZATION REQUIRED screen.
2. Press the key twice.
The ENTER ADMIN CODE entry screen appears.
3. Key in 11, and press the green key.
The HOST SETUP menu appears.
4. Scroll down to TEST, and press the green key.
The HOST SETUP menu appears.
5. Scroll down to ipgt1, and press the green key.
The REINITIALIZATION REQUIRED screen appears.
6. Press the key twice.
The ENTER ADMIN CODE entry screen appears.
7. Key in 08, and press the green key.
The GENERAL PARAMETERS menu appears.

10 iPP320 Getting Started Guide for the POSPAD Application
8. Press the green key to select COMMS TYPE.
The COMMUNICATION TYPE menu appears.
9. Scroll down to ETHERNET, and press the green key.
The ETHERNET SETUP menu appears.
10. Press the red key once.
The PLEASE WAIT message appears.
11. When the TCP HOST CONNECTION OK PRESS OK message appears, press the green key.
Note: The Ethernet icon at the top of the screen will be coloured green.
If the HOST CONNECTION FAILED message appears, press the green key (see page 29
to do troubleshooting).
If the TCP CONNECTION FAILED message appears, press the green key (see page 29 to
do troubleshooting).
12. When the REINITIALIZATION REQUIRED screen appears, do one of the following:
If you wish to use dial backup (when Ethernet is unavailable), follow the instructions on
page 13.
If you do not wish to use dial backup, go back to Read this first: Overview procedures on
page 1 (continue at step 6.b).

1. Overview and configuration
11
1.7.2 Using Static IP to Communicate with Moneris Test Host
Before you begin, ensure that you have the following communication set up information (this
information will be determined by your network technician/installer):
Terminal’s static IP address: ____________________
Terminal’s Mask ID: __________________________
Terminal’s Gateway Address:____________________
Port number that the ECR application is configured to use: __________________
Terminal’s Primary DNS Address: ______________________________________
Terminal’s Secondary DNS Address: ____________________________________
Note: If the terminal is linked to the ECR via Ethernet networking, the static IP parameters that you
configure for communication with the Moneris Test Host will also be used by the terminal to
communicate with the ECR.
1. Begin at the REINITIALIZATION REQUIRED screen.
2. Press the key twice.
The ENTER ADMIN CODE entry screen appears.
3. Key in 11, and press the green key.
The HOST SETUP menu appears.
4. Scroll down to TEST, and press the green key.
The HOST SETUP menu appears.
5. Scroll down to ipgt1, and press the green key.
The REINITIALIZATION REQUIRED screen appears.
6. Press the key twice.
The ENTER ADMIN CODE entry screen appears.
7. Key in 08, and press the green key.
The GENERAL PARAMETERS menu appears.
8. Press the green key to select COMMS TYPE.
The COMMUNICATION TYPE menu appears.
9. Scroll down to ETHERNET, and press the green key.
The ETHERNET SETUP menu appears.
10. Press the green key to select TERMINAL SETUP.
The TERMINAL SETUP menu appears.
11. Press the green key to select TERMINAL TYPE.
The TERMINAL TYPE menu appears.
12. Scroll up to STATIC, and press the green key.
The TERMINAL SETUP menu appears (static parameters are listed).

12 iPP320 Getting Started Guide for the POSPAD Application
13. Enter your static IP parameters:
a. Scroll down to TERMINAL ADDR, and press the green key.
b. Key in the terminal’s IP address, and press the green key.
Note: To key in a decimal point, press the 0(zero) key and then press the key.
The TERMINAL SETUP menu appears.
c. Scroll down to MASK ID, and press the green key.
d. Key in the terminal’s Mask ID, and press the green key.
The TERMINAL SETUP menu appears.
e. Scroll down to GATEWAY, and press the green key.
f. Key in the terminal's Gateway Address, and press the green key.
The TERMINAL SETUP menu appears.
g. Scroll down to PORT NUMBER, and press the green key.
h. Key in the port number that the ECR is configured to use to communicate with the
terminal, and press the green key.
The TERMINAL SETUP menu appears.
i. Press the red key once.
The ETHERNET SETUP menu appears.
14. Enter the terminal's DNS address:
a. Scroll down to DNS SETUP, and press the green key.
b. Press the green key to select PRIM ADDRESS.
c. Key in the terminal's Primary DNS address, and press the green key.
d. Scroll down to SEC ADDRESS, and press the green key.
e. Key in the terminal's Secondary DNS address, and press the green key.
f. Press the red key once.
The ETHERNET SETUP menu appears.
15. Press the red key twice.
The REBOOT TERMINAL message appears and then the terminal reboots.
16. When the REINITIALIZATION REQUIRED screen appears, press the key twice.
17. When the ENTER ADMIN CODE entry screen appears, key in 11, and press the green key.
18. When the HOST SETUP menu appears, press the red key once.
19. When the TCP HOST CONNECTION OK PRESS OK message appears, press the green key.
Note: The Ethernet icon at the top of the screen will be coloured green.
If the HOST CONNECTION FAILED message or the TCP CONNECTION FAILED appear, press
the green key (see page 29 to do troubleshooting).

1. Overview and configuration
13
20. When the screen displays REINITIALIZATION REQUIRED, do one of the following:
If you wish to use dial backup (used when static IP over Ethernet is unavailable), follow
the instructions on page 13.
If you do not wish to use dial backup, go back to Read this first: Overview procedures on
page 1 (continue at step 6.b).
1.7.3 Using Dial to Communicate with Moneris Test Host
The default communication type on the terminal is DIAL. If you do not need to dial a prefix (e.g., 9)
to connect to an outside line, you do not need to configure any other dial parameters. Go back to
Read this first: Overview procedures on page 1 (continue at step 6.b).
If you need to dial a prefix (e.g. "9") to connect to an outside line, do the following:
1. Begin at the REINITIALIZATION REQUIRED screen (or WELCOME/BONJOUR screen).
2. Press the key twice.
The ENTER ADMIN CODE entry screen appears.
3. Key in 15, and press the green key.
The DIAL CONFIG menu appears.
4. Press the green key to select PREFIX.
The PREFIX entry screen appears.
5. Key in the dial Prefix number, and press the green key.
The DIAL CONFIG menu appears.
6. Press the red key twice.
The REINITIALIZATION REQUIRED screen (or WELCOME/BONJOUR screen) appears.
7. Go back to Read this first: Overview procedures on page 1 (continue at step 6.b).

14 iPP320 Getting Started Guide for the POSPAD Application
1.8 Configuring terminal-to-ECR communication
parameters
Configure the terminal's Semi-Integrated mode parameters based on the connection type used to
allow the terminal to communicate with the ECR:
If the terminal is connected to the ECR via a USB cable, follow the instructions below.
If the terminal is connected to the ECR via an RS232 serial cable, follow the instructions
below.
If the terminal is linked to the ECR via Ethernet networking, follow the instructions on
page 15.
1.8.1 Terminal Connected to ECR using a USB Cable
1. Begin at the REINITIALIZATION REQUIRED screen.
2. Press the key twice.
The ENTER ADMIN CODE entry screen appears.
3. Key in 52, and press the green key.
The SEMI COMM CFG menu appears.
4. Scroll up to USB, and press the green key.
The BAUD RATE menu appears.
Note: The default setting is 19200.
Scroll to the appropriate baud rate (i.e., select the baud rate that is supported by the ECR
hardware), and press the green key.
The REINITIALIZATION REQUIRED screen appears.
5. Go back to Read this first: Overview procedures on page 1 (continue at step 7).
1.8.2 Terminal Connected to ECR using an RS232 Serial Cable
7. Begin at the REINITIALIZATION REQUIRED screen.
8. Press the key twice.
The ENTER ADMIN CODE entry screen appears.
9. Key in 52, and press the green key.
The SEMI COMM CFG menu appears.
10. Scroll to RS232, and press the green key.
The BAUD RATE menu appears.
Note: The default setting is 19200.
11. Scroll to the appropriate baud rate (i.e., select the baud rate that is supported by the ECR
hardware), and press the green key.
The REINITIALIZATION REQUIRED screen appears.
6. Go back to Read this first: Overview procedures on page 1 (continue at step7).

1. Overview and configuration
15
1.8.3 Terminal linked to ECR using Ethernet Networking
1. Begin at the REINITIALIZATION REQUIRED screen.
2. Press the key twice.
The ENTER ADMIN CODE entry screen appears.
3. Key in 52, and press the green key.
The SEMI COMM CFG menu appears.
4. Scroll down to ETHERNET, and press the green key.
The ETHERNET SETUP menu appears.
Note: The terminal will automatically use the static IP values that you entered when you
configured the terminal-to-host communication parameters.
5. Press the red key twice.
The REINITIALIZATION REQUIRED screen appears.
6. Go back to Read this first: Overview procedures on page 1 (continue at step 7).

16 iPP320 Getting Started Guide for the POSPAD Application
1.9 First Initialization and Log onto the Moneris Test
Host
For this procedure, you will be required to swipe your POS Admin card when prompted.
1. Begin at the REINITIALIZATION REQUIRED screen.
2. Press the key twice.
The ENTER ADMIN CODE entry screen appears.
3. Key in 01, and press the green key.
The MERCHANT ID entry screen appears.
4. Key in your current 13-digit test merchant ID, and press the green key.
The PHONE NUMBER entry screen appears.
5. Do one of the following based on your setup:
If you configured the terminal to use dial or dial backup, key in the Moneris Test Host
number 18666188801, and press the green key.
If you did not configure the terminal to use dial backup, simply press the green key
without entering anything.
6. Wait while the terminal communicates with the Moneris Test Host.
Over the next few moments, the screen will display SENDING, RECEIVING, and PROCESSING.
If the SWIPE ADMIN CARD prompt appears, swipe your POS Admin card.
If HOST CONNECTION FAILED appears, see the message on page 29 to do troubleshooting.
7. Wait while the terminal logs onto the Moneris Test Host.
8. If the initialization and logon are successful, the WELCOME/BONJOUR screen appears.
Note: This is the default idle screen (i.e., the READY screen).
If you need to reinitialize the terminal again (e.g., because the first initialization-logon
was unsuccessful or for a different reason), see Reinitializing and Logging onto the
Moneris Test Host on page 18.
9. Go back to Read this first: Overview procedures on page 1 (continue at step 8).