Moneris iCT250 User manual

Using
Your
Terminal
Moneris® iCT250
(03/13)

2
Record your Moneris merchant number here:
Need help?
Call 1-866-319-7450

1
Moneris iCT250 ................................. 2
Optional external PINpad ....................... 4
Card entry options .............................. 5
Transactions .................................... 8
Receipts ........................................ 15
Reporting ....................................... 17
Administrative transactions ..................... 20
End-of-day process .............................. 21
Troubleshooting ................................ 23
Contents

2
Moneris iCT250
Use this handheld, all-in-one terminal and PINpad
to process transactions at the point of sale (POS).
When prompted, you (and sometimes your customer)
will key in information on the terminal. If your
customer is required to key in information, pass
the handheld to the customer. When the customer
has finished keying in the information, retrieve the
terminal and complete the transaction.
Cards accepted
• Magnetic stripe cards
• Chip cards
• Contactless cards
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9
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82
4 5
10
6
3
11
Moneris iCT250

3
Moneris iCT250
Terminal keys
1 Function keys
• Move through the menu items on the display.
• Select the option displayed above the key: e.g. if YES
displays above the
key, press that key to select YES.
If displays above the key, press that key to scroll up.
• To select an item, scroll through the list until the
item is highlighted (e.g. LOGON vs. LOGON ), and
then press the key.
2 Alpha-numeric keys
• Key in numbers, letters and punctuation (with the
Admin key).
3 Admin key
• G o to the MAIN MENU from the READY screen.
• S elect letters and punctuation (with the alpha-numeric
keys).
4 Cancel key
• Cancel a transaction.
• Move back one screen at a time.
5 Correct key / Paper feed key
• Clear displayed data one character at a time.
• Press and hold down to advance the receipt paper
in the printer.
6 OK/ Enter
• Accept displayed data.
• Submit data.
• Select highlighted menu item.
7 Printer
8 Keypad
9 Magnetic stripe reader
10 Chip reader
11 Display screen/ Contactless reader
Note: If the terminal’s backlight dims (keys lose their
bright glow), press any key. The keys continue to
function even when the backlight is dimmed.
Moneris iCT250

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If an optional Moneris iPP320 external PINpad is
connected to the iCT250 terminal and your merchant
account is configured for it, the customer uses the PINpad
to input transaction information when prompted.
General guidelines for the iPP320 PINpad
• When the “CONTINUE ON PINPAD” prompt appears
on the iCT250 terminal, pass the iPP320 PINpad to
your customer.
• The customer follows the prompts on the PINpad.
• For contactless transactions, the “TAP CARD” prompt
always appears on the PINpad.
• Keep the iCT250 terminal in front of you to
complete the transaction.
• The PINpad displays “WELCOME/BONJOUR” while
in its idle state.
Optional
external PINpad
Display screen /
Contactless reader
(internal)
Magnetic
stripe reader
Chip reader

5
Card entry options
Insert: Chip cards
1. “SWIPE OR INSERT
CARD” or
“SWIPE/INSERT/TAP
CARD” displays on the
terminal or external
PINpad if attached.
2. Either you or the
customer inserts the
card into the device’s
chip reader.
Note: Unless the device prompts otherwise, do not
swipe a chip card even if the card has a magnetic stripe.
3. The customer may be prompted to key in a PIN.
4. The chip card must remain inserted until the
“REMOVE CARD” prompt displays.
Swipe: Magnetic stripe cards
1. “SWIPE CARD” or
“SWIPE OR INSERT
CARD” or “SWIPE/INSERT
/TAP CARD” displays
on the terminal or
external PINpad
if attached.
2. Swipe the card on
the device’s magnetic
stripe reader.
Note: If the card has a chip and your merchant
account is set up to accept chip cards, the card must
be inserted into the device’s chip reader.

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Manual entry
If all available card entry methods fail, you may
manually enter the card number for credit cards
and some chip debit cards. When “SWIPE CARD” or
“SWIPE OR INSERT CARD” or “SWIPE/INSERT/TAP CARD”
displays, simply key in the card number on
the terminal, and press the key then enter the
card’s expiry date and press the key.
• If the “SWIPE ADMIN CARD” prompt appears, swipe
your POS Admin card on the terminal to continue
the transaction.
• If the “TAKE MANUAL IMPRINT OF CARD AND PRESS
OK” prompt appears, take a manual imprint of the
card then press the key.
Wave/Tap: Contactless cards
1. “SWIPE/INSERT/TAP
CARD” displays on
the terminal or
external PINpad if
attached.
2. The customer taps
their card over the
icon on the display
screen.
3. Note the following:
• Your merchant account and terminal must be
confi gured for contactless functionality.
• The cardholder will not be prompted to enter a PIN.
• Only Purchases and Refunds are allowed.
• The transaction amount must be equal to or less
than the maximum Contactless Dollar Value set
for the card (see Maximum Contactless Dollar Value
(CDV) on page 7).

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Maximum Contactless Dollar Value (CDV)
• Credit Cards: To determine the maximum CDV for
a card, print a Configuration report (see page 19).
Look for the DOMESTIC TXN LIMIT found near the
end of the report in the CVM LIMITS section under
the card type (see Transaction $ Limits on the Config
Report on page 16).
Note: If a credit card is tapped for an amount that
exceeds its maximum CDV, the terminal or PINpad
will display “CONTACTLESS TRANSACTION LIMIT
EXCEEDED” or “NO SUPPORTED APPLICATIONS”
(see messages on pages 24 and 25 respectively).
• Debit Cards: The maximum CDV is determined by
the card and does not appear on any report.
Note: If a debit card is tapped for an amount that
exceeds its maximum CDV, the terminal or PINpad
will display “TAP FAILED PLEASE INSERT OR SWIPE
CARD” (see message on page 25).
IMPORTANT:
• The card must have one of these labels:
Visa payWave or MasterCard PayPass or
Amex ExpressPay or Interac Flash.
• The card must be within 0.5 in. (1.3 cm) of the
screen, but it does not have to touch it.
• The card must be tapped or waved by itself
(the customer cannot leave the card in their wallet
and wave it in front of the screen).

Using your terminal
8
All instructions in this guide begin at the READY
screen. To access the READY screen from any other
screen, press the key repeatedly until the READY
screen appears.
Financial transactions
General guidelines
1. If the terminal is confi gured to use Ethernet, ensure
that the Ethernet icon (the top of the
terminal display screen) is coloured green.
2. Determine the transaction to be processed
(e.g. Purchase or Refund).
3. Establish the means of payment (credit or debit).
4. Enter the card data on the terminal or external PINpad
if attached (see pages 5-6).
5. Follow the prompts* (see pages 9-14).
6. Process receipts (see page 15).
* Prompts may vary depending on variables such
as terminal setup, merchant setup and card type.
Note: Some debit cards may display Cashback
and/or Account Selection and PIN prompts after
the terminal has been returned to you; hand the
terminal back to the customer to respond to these
prompts.
Admin code shortcuts
To bypass scrolling through menus to select a
transaction, use the Admin codes to jump directly
to a transaction. Admin codes can be found in this
guide in square brackets beside the transaction name
(e.g. Logon [02] means the Admin code for logging
on is 02).
To use an Admin code:
1. Press the key until “ENTER ADMIN CODE” appears.
2. Key in the Admin code, and press the key.
The transaction appears.
To print a list of all Admin codes:
1. Press the key until “ENTER ADMIN CODE” appears.
2. Key in 40, and press the key.
The list is printed.
Transactions

Using your terminal
9
Purchase [100]
Credit or debit purchase of goods or services.
1. If PURCHASE is the default, key in a Purchase
amount, and press the key. (If PURCHASE is not
the default, press the key, select TRANSACTIONS,
and then select PURCHASE.)
2. Follow the prompts, but note:
• If “CUSTOMER PRESS OK TO CONTINUE” appears,
pass the terminal to the customer (see page 12).
• If “CONTINUE ON PINPAD” appears, pass the PINpad
to the customer (see page 13).
3. Process receipts (see page 15).
Refund [101]
VOID–Purchase [106] / VOID–Refund [107]
A Refund credits a customer’s account.
A Void cancels the original Purchase or Refund.
Note: Credit card Voids must be processed in the same
batch as the original transaction.
1. Press the key, select TRANSACTIONS, and then
select the transaction (REFUND or VOID-PURCHASE
or VOID-REFUND).
2. Follow the prompts, but note:
• When “ENTER ORIGINAL AUTHORIZATION #”
appears, key in the six-digit Auth# found on
the original receipt, and press the key
(see Original Receipt on page 15).
• If “CUSTOMER PRESS OK TO CONTINUE” appears,
pass the terminal to the customer (see page 12).
• If “CONTINUE ON PINPAD” appears, pass the PINpad
to the customer (see page 13).
3. Process receipts (see page 15).
Pre-Authorization [102]
Authorization if the fi nal Purchase amount is
unknown (e.g. hotel or car rental).
1. If PRE-AUTH is the default, key in a Pre-Auth amount,
and press the key. (If PRE-AUTH is not the
default, press the key, select TRANSACTIONS, and
then select PRE-AUTH.)

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2. Follow the prompts, but note:
• If “CUSTOMER PRESS OK TO CONTINUE” appears,
pass the terminal to the customer (see page 12).
• If “CONTINUE ON PINPAD” appears, pass the PINpad
to the customer (see page 13).
3. Process receipts (see page 15).
Note: When the fi nal Purchase amount is known,
you must perform an Advice for the fi nal amount
using the same card number (see below or page 11).
Advice [103] / Force Post [103]
An Advice transaction completes or cancels a Pre-Auth.
A Force Post transaction completes a voice-authorized
purchase.
Note: The Advice transaction must be processed on the
same terminal as the original Pre-Auth.
1. Press the key, select TRANSACTIONS, and then
select P-A ADVICE.
2. When “FIND ORIGINAL TRANSACTION?” appears,
press the key (YES) for Advice or press the key
(NO) for Force Post.
3. Follow the prompts, but note:
• If “ENTER ORIGINAL AUTHORIZATION #” appears,
key in the (voice) Auth # written on your paper
sales draft.
• If “ENTER ORIGINAL SEQUENCE NUMBER” appears,
key in the six-digit # (part of the Receipt number)
found on the Pre-Auth receipt, and press the
key (see Pre-Auth Receipt on page 15).
• If “ENTER AMOUNT” appears:
To cancel the Pre-Auth: Press the key
(this enters $0.00), and press the key.
OR
To complete the Pre-Auth: Key in the amount
written on the Total line (sum of the printed
Pre-Auth amount plus any written Tip amount),
and press the key (see Pre-Auth Receipt on
page 15).
• If “ENTER ORIGINAL AMOUNT” appears:
To cancel the Pre-Auth: Press the key
(this enters $0.00), and press the key.
OR
To complete the Pre-Auth: Key in the printed
Pre-Auth amount found on the receipt, and press
the key. When “ENTER TIP AMOUNT”

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appears, key in the amount written on the Tip
line, and press the key (see Pre-Auth Receipt
on page 15).
• If “FIND ORIGINAL TRANSACTION” appears:
To process another Advice, press the key (YES),
OR
To return to the READY screen, press the key (NO)
and then press the key.
Advice List [109]
Completes or cancels a Pre-Auth from a list.
Note: The Advice List (P-A ADV LIST) will appear only if
Tip Reporting is enabled. The Advice must be processed
on the same terminal as the original Pre-Auth.
1. Press the key, select TRANSACTIONS, and then
select P-A ADV LIST.
2. Follow the prompts, but note:
• To narrow your search criteria, key in the data
as prompted when “ENTER CLERK ID,” “ENTER
AMOUNT,” “DATE,” and “BATCH NUMBER” appear;
otherwise, simply press the key at each of
these prompts.
• When “ENTER ORIGINAL AMOUNT” appears:
To cancel the Pre-Auth: Press the key (this
enters $0.00), and press the key.
OR
To complete the Pre-Auth: Key in the Pre-Auth
amount printed on the Pre-Auth receipt and press
the key (see Pre-Auth Receipt on page 15).
• If “ENTER TIP AMOUNT” appears, key in the
amount written on the Tip line, and press the
key (see Pre-Auth Receipt on page 15).
• If the Pre-Auth is completed or cancelled, the
terminal returns to the P-A ADV LIST screen. Press
the key repeatedly to return to the READY
screen.
Cheque Authorization [105]
1. Press the key, select TRANSACTIONS, and then
select CHEQUE AUTH.
2. Follow the prompts, but note:
• ID types, province and state codes are provided
by the authorization service.
• Write the approved # on the cheque.
• Receipts are not printed.

12
Customer prompts on the terminal
This table lists prompts that you and your customers
might see during a POS transaction, along with the
actions to take for each one.
Customer prompt Customer actions
CUSTOMER
PRESS OK
TO CONTINUE
Presses the key.
SELECT LANGUAGE Presses the
key (ENGLISH) or
Presses the key (FRANCAIS).
SELECT
<Application name>
Presses the key (YES) to select the
displayed application or
Presses the key to view the next
application on the card.
<Application name>-
OK?
Presses the key (YES) to confi rm
that they wish to use the displayed
application.
CASH BACK? For YES: Presses the key.
For NO: Presses the key.
SELECT CASH BACK
$AA $BB $CC
Presses the
or or key to
select a displayed amount.
SELECT CASH BACK
$AA $BB OTHER
Presses the
or key to select a
displayed amount OR Presses the
key (OTHER), keys in an amount, then
presses the key.
PURCHASE
$#.##-OK?
Presses the key to confi rm the
displayed amount.
ENTER TIP OR
PRESS OK
AA% OTHER
For preset %: Presses the
key.
For a different amount: Presses the
key. To bypass entering Tip: Presses the
key.
ENTER TIP OR
PRESS OK
PERCENT AMOUNT
% $
To enter Tip: Presses the
key (%) or
the key ($).
To bypass entering Tip: Presses the
key.
ENTER TIP
PERCENTAGE
AA%
Keys in a percentage (or nothing at all),
then presses the key.
ENTER TIP AMOUNT
$0.00
Keys in a dollar amount (or nothing
at all), then presses the key.
<TRANSACTION
NAME>
$#.##-OK?
Presses the key to confi rm the
displayed amount.

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Customer prompt Customer actions
SELECT ACCOUNT
CHEQUING SAVINGS
For chequing account: Presses the
key.
For savings account: Presses the key.
ENTER PIN & OK Keys in their PIN (Personal Identifi cation
Number) and presses the key.
RETURN TO CLERK Returns the terminal to you.
REMOVE CARD Removes their card from the chip reader
and returns the terminal to you.
Note: The card must not be removed until
the “REMOVE CARD” prompt appears.
Customer prompts on the PINpad
This table lists prompts that your customers might
see during a POS transaction, along with the actions
to take for each one.
Customer prompt Customer actions
SELECT LANGUAGE Presses the key (ENGLISH) or
Presses the key (FRANCAIS)
SELECT
<Application name>
Presses the
key (YES) to select the
displayed application, or
Presses the key (NO) to view the next
application on the card.
<Application
name> – OK?
Presses the
key (YES) to use the
displayed application.
CASH BACK? For YES: Presses the
key.
For NO: Presses the key.
SELECT CASH BACK
$AA $BB $CC
Presses the
or or key to select
a displayed amount.
SELECT CASH BACK
$AA $BB OTHER
Presses the
or key to select a
displayed amount, or Presses the
key (OTHER), keys in an amount, then
presses the key.
PURCHASE
$#.##-OK?
Presses the key to confi rm the
displayed amount.
TIP AMOUNT
AA% OTHER
For preset %: Presses the
key.
For a different amount: Presses the
key.
To bypass entering Tip: Presses the
key.
TIP AMOUNT
% $
To enter Tip: Presses the
key (%) or
the key ($).
To bypass entering Tip: Presses the
key.

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Customer prompt Customer actions
TIP PERCENTAGE Keys in a percentage (or nothing at all),
then presses the key.
TIP AMOUNT
$0.00
Keys in a dollar amount (or nothing
at all), then presses the key.
<TRANSACTION
NAME>
$#.##-OK?
Presses the key to confi rm the
displayed amount.
SELECT ACCOUNT
CHQ SAV
For chequing account: Presses the
key.
For savings account: Presses the
key.
ENTER PIN & OK Keys in their PIN (Personal Identifi cation
Number) and presses the key.
APPROVED
THANK YOU
Returns the PINpad to you.
REMOVE CARD Removes their card from the chip reader
and returns the PINpad to you.
Note: The card must not be removed until
the “REMOVE CARD” prompt appears.

15
Receipts
Signing credit card receipts
Merchant copy
Always retain this copy for your records, but note:
• If a signature line is printed, obtain the cardholder’s
signature.
• If VERIFIED BY PIN is printed, do not obtain a signature.
• If NO SIGNATURE REQUIRED is printed, do not obtain
a signature.
Pre-Auth Receipt
Cardholder copy
Give this copy to the customer, but note:
• If a merchant signature line is printed, sign this copy.
Reprint last customer receipt or last report [29]
Prints a duplicate of the last printout.
1. Press the key, select ADMIN, and select REPRINT.
The receipt or report prints.
Reprint Merchant receipt
See Reprint Merchant receipt [66] on page 17.
Six-digit Sequence #
for Advices
Six-digit Auth#
for Refunds
and Voids
Original Receipt

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Card masking
To reduce the risk of fraudulent card use, masking
and truncation are applied to card numbers printed
on receipts. Masking replaces a card’s numbers
(except for the last 4) with “*”s (e.g., ************1234).
Truncation prints only the last 4 digits of a card
(e.g., 1234). The expiry date is not printed on any copy
of any receipt.
Contactless debit transactions
Receipts are always printed for tapped debit transactions.
Signatureless transactions (credit cards)
A customer signature is not required for swiped or
tapped credit Purchase transactions if the total is at
or below the maximum Signatureless Dollar Value
(SDV) (see below). Receipts may not be printed for
signatureless transactions. If a receipt is printed, the
statement “NO SIGNATURE REQUIRED” appears on it.
Maximum Signatureless Dollar Values (SDV)
To determine the maximum SDV for a card, print a
Configuration report (see page 19) and locate the card’s
CVM LIMIT parameter, which is found in the CVM LIMITS
section near the bottom of the report. (A value of 9999
means there is no maximum limit.)
Transaction $ Limits on the Config Report
max. SDV card swiped*
card tapped*
card tapped*
max. CDV
card swiped*
card tapped**
card tapped*
max. CDV
max. SDV
* Purchase, including tax, must be equal to or less than the $ value.
** Purchase, including tax, must be less than the $ value.
card tapped*
max. CDV
max. SDV card tapped*

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Masking on reports
To reduce the risk of fraudulent card use, masking
is applied to card numbers and expiry dates are not
printed on reports.
Card types on reports
Flash transactions are included in Interac totals.
Reprint Merchant receipt [66]
Prints a duplicate of the Merchant Copy receipt.
1. Press the key, select REPORTS, and select TRANS
INQUIRY.
• If “SWIPE ADMIN CARD” appears, swipe your POS
Admin card.
• If “ENTER CLERK ID” appears, key in your Clerk ID,
and press the key.
2. Identify the transaction (follow the prompts).
• When “PRINT OR DISPLAY?” appears, press the
key (DISPLAY), scroll to the transaction, and press
the key. Then press the key (REPRINT).
The receipt prints, and the READY screen appears.
Clerk Subtotals Report [82]
Prints transactions by Clerk ID for one, a group, or all
clerks. Transactions are grouped by type and itemized
under card type. Grand total amount(s) also appear
for each Clerk ID.
Note: Clerk Subtotalling must be enabled.
1. Press the key, select REPORTS, and select CLERK
INQUIRY.
• If “SWIPE ADMIN CARD” appears, swipe your POS
Admin card.
2. Select the number of clerks to include in the report:
• For one clerk, press the
key (SINGLE). When
“ENTER CLERK ID” appears, key in a Clerk ID and
press the key.
• For a specifi c group of clerks, press the key
(MULTIPLE) then select GROUP. When “ENTER
GROUP ID TO BE PROCESSED” appears, key in
the Group ID and press the key, then select
PROCESS LIST.
• For all clerks, press the key (MULTIPLE) then
select ALL CLERKS.
The report prints, and the READY screen appears.
Reporting

18
Current Batch Totals Report [99]
Prints a report listing transactions by card type for
the current batch (terminal) without closing the
batch. Grand totals by transaction type are also
included in the report.
1. Press the key, select REPORTS, then select CLOSE
BATCH.
• If “SWIPE ADMIN CARD” appears, swipe your POS
Admin card.
• If “ENTER CLERK ID” appears, key in your Clerk ID,
and press the key.
“CLOSE BATCH” appears, and then the report prints.
2. When “CLOSE BATCH?” appears, press the key (NO)
to fi nish printing without closing the batch.
The report prints, and the READY screen appears.
Merchant Subtotals Report [95]
Prints a list of transaction type totals by card type
for the current batch from the Moneris Host. Grand
totals by transaction type are also included.
1. Press the key, select REPORTS, and select MERCH
SUBTOTAL.
• If “SWIPE ADMIN CARD” appears, swipe your POS
Admin card.
• If “ENTER CLERK ID” appears, key in your Clerk ID,
and press the key.
The report prints, and the READY screen appears.
Pre-Auth List [62]
Prints a list of Pre-Auths and identifi es open Pre-Auths
that need to be completed or cancelled.
1. Press the key, select REPORTS, then select
PRE-AUTH LIST.
2. When “SWIPE ADMIN CARD” appears, swipe your
POS Admin card, or press the key to continue.
• If “ENTER CLERK ID” appears, key in your Clerk ID,
and press the key.
3. Select OPEN or CLOSED (for completed or cancelled
Pre-Auths) or BOTH (for both types).
“PRINT DATE OR BATCH?” appears.
4. To print the report by date, press the key.
OR
To print the report by batch, press the key.