Moneris hispeed 6200 User manual

Moneris HiSpeed 6200
OPERATING MANUAL
Software Version 7.29
Documentation v1.1
Documentation Date: Sept. 12, 2011

®Moneris and the Moneris Solutions design are registered trademarks of Moneris Solutions Corporation. All other
marks or registered trademarks are the marks or registered trademarks of their respective owners.
Copyright – © 2011 Moneris Solutions, 3300 Bloor Street West, Toronto, Ontario, M8X 2X2
All Rights Reserved. This manual shall not wholly or in part, in any form or by any means, electronic, mechanical,
including photocopying, be reproduced or transmitted without the authorized consent of Moneris Solutions.
For informational purposes only. Neither Moneris Solutions Corporation (“Moneris”) nor any of its affiliates shall
be liable for any direct, indirect, incidental, consequential or punitive damages arising out of use of any of the
information contained in this guide. Neither Moneris or any of its affiliates nor any of our or their respective
licensors, licensees, service providers or suppliers warrant or make any representation regarding the use or the
results of the use of the information, content and materials contained in this guide in terms of their correctness,
accuracy, reliability or otherwise.
Your credit and/or debit card processing is separately governed by the Terms and Conditions of your Moneris VISA
Merchant Agreement, your Moneris MasterCard Merchant Agreement and/or your Moneris Debit Card and
Terminal Agreement (collectively the “Merchant Agreements”),as applicable with Moneris. It is the merchant’s
responsibility to ensure that proper card processing procedures are followed at all times. Please refer to your
Merchant manuals and the Terms and Conditions of your Merchant Agreement(s) for details. The Moneris Merchant
Operating Manual is available for free download at moneris.com/en/Support/Downloads/MerchantManuals.aspx.

Table of Contents
TABLE OF CONTENTS............................................................................................................................................I
1INTRODUCTION...............................................................................................................................................1
1.1 WHAT'S NEW IN V7.29....................................................................................................................................1
1.2 GETTING STARTED .........................................................................................................................................1
1.3 LEARNING ABOUT THE TERMINAL .................................................................................................................1
1.4 CARING FOR YOUR MONERIS HARDWARE ......................................................................................................1
1.4.1 Caring for the Terminal.........................................................................................................................2
2FEATURES AND PROCEDURES....................................................................................................................3
2.1 STANDARD FEATURES....................................................................................................................................3
2.1.1 Backlight................................................................................................................................................3
2.1.2 Card Number Masking...........................................................................................................................3
2.1.3 Communications Status..........................................................................................................................4
2.1.4 The Menu Feature..................................................................................................................................5
2.1.5 Admin Codes........................................................................................................................................12
2.1.6 Stored Transactions.............................................................................................................................16
2.1.7 Training Mode.....................................................................................................................................17
2.2 OPTIONAL FEATURES ...................................................................................................................................17
2.2.1 Balanced Prompt.................................................................................................................................18
2.2.2 Cashback .............................................................................................................................................18
2.2.3 Cheque Authorization..........................................................................................................................18
2.2.4 Using a Chip Card on the HiSpeed 6200.............................................................................................18
2.2.5 Clerk Subtotalling................................................................................................................................20
2.2.6 Clerk IDs..............................................................................................................................................20
2.2.7 Using Contactless Cards .....................................................................................................................20
2.2.8 Corporate Cards..................................................................................................................................22
2.2.9 Credit-Only Processing .......................................................................................................................22
2.2.10 Declined Beep......................................................................................................................................22
2.2.11 Dial Backup Communications for Ethernet.........................................................................................22
2.2.12 Loyalty/Gift Programs.........................................................................................................................22
2.2.13 Invoice Number Prompt.......................................................................................................................23
2.2.14 MOTO Transactions............................................................................................................................23
2.2.15 Multi-Terminal Reporting....................................................................................................................23
2.2.16 Personalized Message on Receipts......................................................................................................23
2.2.17 Pre-Authorization as the Default Transaction.....................................................................................23
2.2.18 Private Label Cards.............................................................................................................................24
2.2.19 The Air Miles Rewards Program.........................................................................................................24
2.2.20 Signatureless Transactions: Credit Cards...........................................................................................25
2.2.21 Terminal Names...................................................................................................................................26
2.2.22 Tip Entry by Cardholder......................................................................................................................26
2.2.23 Tip Line on Pre-Authorization Receipts...............................................................................................26
2.2.24 Tip Reporting.......................................................................................................................................27
2.2.25 Tip Percentage.....................................................................................................................................27
2.3 STANDARD PROCEDURES .............................................................................................................................27
2.3.1 Powering Up the Terminal ..................................................................................................................28
2.3.2 Powering Down the Moneris HiSpeed 6200........................................................................................28
2.3.3 Bilingual Displays and Receipts..........................................................................................................28
2.3.4 Changing the Display Language on the Terminal...............................................................................28
2.3.5 Taking a Manual Imprint of a Card.....................................................................................................29
2.3.6 Cancelling a Transaction.....................................................................................................................29
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2.3.7 Cancelling a Report.............................................................................................................................30
2.3.8 Reprinting a Receipt or Report............................................................................................................30
2.3.9 The Reprint Function...........................................................................................................................31
2.3.10 Disputed Debit Transactions ...............................................................................................................31
2.3.11 PAN Fraud Check................................................................................................................................32
2.3.12 Code 10 Authorization.........................................................................................................................32
2.3.13 Terminal Security.................................................................................................................................32
2.3.14 POS Admin card..................................................................................................................................32
2.3.15 Entering Alphabetic Characters and Punctuation...............................................................................33
2.3.16 Entering the Clerk ID ..........................................................................................................................34
2.3.17 Entering the Invoice Number...............................................................................................................34
2.3.18 Entering Original Amount and Tip......................................................................................................34
2.3.19 Deleting a Pre-Auth from the Pre-Authorization Advice List..............................................................35
2.3.20 Entering the Promo Code....................................................................................................................35
2.3.21 Finding the Original Sequence Number ..............................................................................................35
2.3.22 Transaction with MOTO Enabled........................................................................................................36
2.3.23 Enter Reporting Data for Transaction with Purchasing Card ............................................................36
2.3.24 Cardholder Prompts............................................................................................................................37
3THE MONERIS HISPEED 6200 HARDWARE............................................................................................47
3.1 SETTING UP THE TERMINAL HARDWARE......................................................................................................47
3.2 THE TERMINAL.............................................................................................................................................47
3.3 THE INTEGRATED PRINTER...........................................................................................................................48
3.4 THE DISPLAY................................................................................................................................................48
3.4.1 The READY Screen..............................................................................................................................49
3.4.2 The TRAINING Screen.........................................................................................................................49
3.4.3 The Contactless Reader WELCOME/BONJOUR Screen....................................................................49
3.4.4 The External PINpad WELCOME/BONJOUR Screen........................................................................50
3.4.5 The External PINpad TRAINING Screen.............................................................................................50
3.4.6 The Credit-Only READY Screen..........................................................................................................50
3.4.7 The Pre-Auth READY Screen...............................................................................................................50
3.5 THE TERMINAL KEYPAD ..............................................................................................................................51
3.6 THE MAGNETIC STRIPE READER ON THE TERMINAL ....................................................................................52
3.7 THE CHIP CARD READER ON THE TERMINAL................................................................................................53
3.8 THE EXTERNAL PINPAD...............................................................................................................................54
3.8.1 The Moneris PINpad............................................................................................................................54
3.8.2 Setting Up the PINpad.........................................................................................................................55
3.8.3 The Back of the External PINpad ........................................................................................................55
3.8.4 The PINpad Cable ...............................................................................................................................55
3.8.5 The PINpad Cable Connection Protector............................................................................................56
3.8.6 The PINpad Keypad.............................................................................................................................57
3.8.7 The Magnetic Stripe Card Reader on the PINpad...............................................................................58
3.8.8 The Chip Card Reader on the External PINpad..................................................................................58
3.9 THE COMMUNICATIONS BASE ......................................................................................................................59
3.10 THE LED ON THE BASE ................................................................................................................................59
3.11 THE CABLES.................................................................................................................................................60
3.11.1 The Power Cable .................................................................................................................................60
3.11.2 Installing the 2-part Power Cable .......................................................................................................60
3.11.3 Installing the 3-part Power Cable .......................................................................................................61
3.11.4 Dial Communications Cable................................................................................................................62
3.11.5 Ethernet Communications Cable.........................................................................................................62
3.12 THE VIVOPAY 5000 CONTACTLESS READER ..............................................................................................63
3.12.1 Contactless Transactions.....................................................................................................................63
3.12.2 Contactless Transaction: Visual Steps.................................................................................................64
3.12.3 Contactless Reader: Stand-Base Setup................................................................................................65
3.12.4 Contactless Reader: Hardware Setup..................................................................................................66
ii Moneris HiSpeed 6200 Operating Manual

Table of Contents
4CONFIGURING YOUR TERMINAL ............................................................................................................67
4.1 CONFIGURING COMMUNICATIONS................................................................................................................67
4.1.1 Configuring Dial Communications......................................................................................................67
4.1.2 Dial Backup Communications for Ethernet.........................................................................................69
4.1.3 Configuring Ethernet Communications...............................................................................................69
4.2 CONFIGURING THE RECEIPT FORMAT...........................................................................................................76
4.2.1 Select number of receipts printed for a transaction.............................................................................79
4.2.2 Select and edit the trailer message for cardholder receipts.................................................................79
4.2.3 Reset the trailer message to the original text.......................................................................................80
4.2.4 Trailer Message Options .....................................................................................................................81
4.3 DISABLING THE BACKLIGHT.........................................................................................................................82
4.4 CONFIGURING CORPORATE (PURCHASING)CARDS ......................................................................................83
4.5 CONFIGURING PRIVATE LABEL.....................................................................................................................83
4.6 CONFIGURING GENERAL PARAMETERS ........................................................................................................84
4.7 CONFIGURING TIP ENTRY -DEBIT/CREDIT...................................................................................................89
4.7.1 Tip Prompt Formats: Terminal............................................................................................................90
4.7.2 Tip Prompt Formats: PINpad..............................................................................................................91
4.8 CONFIGURING CLERK SUBTOTALS ...............................................................................................................92
4.8.1 Allow Clerks to Zero Totals.................................................................................................................92
4.8.2 Identify Clerk ID Entry Method...........................................................................................................92
4.8.3 Adding Clerk IDs (including the Default Clerk ID).............................................................................93
4.8.4 Removing Clerk IDs.............................................................................................................................94
4.8.5 Enabling Clerk Subtotalling ................................................................................................................94
4.8.6 Enabling the Clerk ID Prompt.............................................................................................................95
4.8.7 Enabling the Default Clerk ID.............................................................................................................95
4.8.8 Identifying the Clerk ID Location........................................................................................................95
4.9 CONFIGURING MULTI-TERMINAL REPORTING ..............................................................................................96
4.9.1 Enabling Multi-Terminal Reporting ....................................................................................................96
4.9.2 Disabling Multi-terminal Reporting ....................................................................................................96
4.9.3 Changing the Terminal Name..............................................................................................................96
4.9.4 Deleting the Terminal Name................................................................................................................97
4.10 CONFIGURING CHEQUE AUTHORIZATION.....................................................................................................97
4.11 INITIALIZATION ............................................................................................................................................98
4.11.1 First Initialization................................................................................................................................98
4.11.2 Re-initialization ...................................................................................................................................98
4.12 RESTORE FACTORY DEFAULTS.....................................................................................................................99
4.13 REMOTE CODE DOWNLOAD .........................................................................................................................99
5FINANCIAL TRANSACTIONS....................................................................................................................101
5.1 CARD FUNCTIONALITY...............................................................................................................................101
5.1.1 Card Entry at the POS.......................................................................................................................101
5.2 PAYMENT TYPES ........................................................................................................................................102
5.2.1 Credit Transactions ...........................................................................................................................102
5.2.2 Debit Transactions.............................................................................................................................102
5.3 TRANSACTION FLOWS IN V6.XX AND ABOVE..............................................................................................103
5.4 TRANSACTION GUIDELINES........................................................................................................................103
5.5 CREDIT AND DEBIT TRANSACTIONS ...........................................................................................................104
5.5.1 Purchase............................................................................................................................................104
5.5.2 Purchase-Void ...................................................................................................................................105
5.5.3 Refund................................................................................................................................................107
5.5.4 Refund-Void.......................................................................................................................................109
5.5.5 Pre-Authorization and Advice Transactions......................................................................................111
5.5.6 Manually Processing Transactions....................................................................................................117
5.5.7 Manually Processing Transactions UNDER Floor Limit..................................................................117
5.5.8 Manually Processing Transactions OVER Floor Limit.....................................................................117
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5.5.9 Private Label Transactions................................................................................................................118
5.6 CHEQUE AUTHORIZATION TRANSACTIONS.................................................................................................120
5.6.1 Cheque Authorization........................................................................................................................120
5.6.2 Cheque Authorization with a Credit Card.........................................................................................120
5.6.3 Cheque Authorization with a Driver's Licence..................................................................................121
5.6.4 Province or State Code......................................................................................................................122
5.7 RECEIPT PROCESSING.................................................................................................................................122
6THE LOYALTY/GIFT PROGRAMS...........................................................................................................123
6.1 LOYALTY/GIFT PROGRAMS ........................................................................................................................123
6.2 THE MONERIS GIFT CARD PROGRAM .........................................................................................................123
6.3 CONFIGURING GIFT TIP PROMPTING...........................................................................................................124
6.3.1 Configuring Tip Entry for Gift...........................................................................................................124
6.3.2 Configuring the Tip Percentage for Gift............................................................................................124
6.4 GIFT CARD TRANSACTIONS........................................................................................................................126
6.4.1 Activate a Gift Card...........................................................................................................................126
6.4.2 Deactivate a Gift Card.......................................................................................................................127
6.4.3 Gift Card Purchase............................................................................................................................127
6.4.4 Gift Card Refund................................................................................................................................128
6.5 THE MONERIS LOYALTY PROGRAM ...........................................................................................................129
6.5.1 Loyalty Card Transactions ................................................................................................................129
6.5.2 Combo Card Transactions.................................................................................................................129
6.5.3 Loyalty Reports..................................................................................................................................130
6.6 LOYALTY TRANSACTIONS ..........................................................................................................................130
6.6.1 Activate a Loyalty Card.....................................................................................................................130
6.6.2 Deactivate a Loyalty Card.................................................................................................................131
6.6.3 Redemption........................................................................................................................................131
6.6.4 Loyalty Card Purchase......................................................................................................................132
6.6.5 Starting a Loyalty Card Transaction from a Pre-Authorization Transaction....................................133
6.6.6 Starting a Loyalty Card Transaction from a Pre-Auth Completion Transaction ..............................133
6.6.7 Loyalty Card Refund..........................................................................................................................134
6.7 LOYALTY/GIFT PROCEDURES.....................................................................................................................135
6.7.1 Reprinting Loyalty/Gift Receipts........................................................................................................135
6.7.2 Starting a Loyalty Card Transaction from a Financial Transaction.................................................135
6.7.3 Transferring the Balance to a New Gift Card....................................................................................136
6.7.4 Selecting the Balance Due Payment Method.....................................................................................136
6.7.5 Entering the Optional Information ....................................................................................................138
6.7.6 Entering the Activation Amount.........................................................................................................138
6.7.7 Entering the Pre-Tax Amount............................................................................................................139
6.7.8 Entering the Bonus Code...................................................................................................................140
6.7.9 Entering the Benefit Amount..............................................................................................................141
6.7.10 Entering the Number of Points for a Redemption..............................................................................142
6.7.11 Entering the Redemption Amount......................................................................................................142
6.7.12 Entering a Tip on Terminal: Preset Percentage Enabled - Gift ........................................................143
6.7.13 Selecting Percentage or Dollar Amount Tip on Terminal - Gift........................................................144
6.7.14 Entering a Percentage Tip on Terminal - Gift...................................................................................144
6.7.15 Entering a Dollar Amount Tip on Terminal - Gift............................................................................145
6.7.16 Tip Prompt on PINpad: Preset Percentage Enabled - Gift ...............................................................146
6.7.17 Tip Prompt on PINpad: Selecting Percentage or Dollars - Gift........................................................146
6.7.18 Tip Prompt on PINpad: Entering a Percentage - Gift.......................................................................147
6.7.19 Tip Prompt on PINpad: Entering a Dollar Amount - Gift.................................................................147
6.8 THE MENU FEATURE FOR LOYALTY/GIFT (ERNEX)....................................................................................147
6.8.1 The ERNEX Menu..............................................................................................................................147
6.8.2 The Loyalty/Gift SETUP Menu..........................................................................................................148
6.8.3 The Loyalty/Gift VOUCHER HEADER Menu...................................................................................151
6.8.4 The Loyalty/Gift REPORT FUNCTIONS Menu.................................................................................152
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Table of Contents
6.9 LOYALTY/GIFT ADMIN TRANSACTIONS .....................................................................................................153
6.9.1 Loyalty/Gift Card Inquiry..................................................................................................................153
6.9.2 Voiding an Loyalty/Gift Transaction .................................................................................................154
6.9.3 Loyalty/Gift Close Batch....................................................................................................................155
6.9.4 Loyalty/Gift Initialization ..................................................................................................................155
6.10 LOYALTY/GIFT REPORTS............................................................................................................................157
6.10.1 Printing a Loyalty/Gift Report after a Financial Report ...................................................................157
6.10.2 Printing a Stored Transactions Report for Loyalty/Gift Transactions...............................................157
6.10.3 Printing a Loyalty/Gift Open Batch Totals Report ............................................................................158
6.10.4 Printing Gift Tip Totals......................................................................................................................159
6.10.5 Loyalty/Gift Transaction Inquiry Report ...........................................................................................160
6.10.6 Clerk Subtotalling on Loyalty/Gift Transactions...............................................................................161
6.10.7 Loyalty/Gift Clerk Subtotals Report for All Clerks............................................................................161
6.10.8 Loyalty/Gift Clerk Subtotals Report for a Group of Clerks ...............................................................162
6.10.9 Loyalty/Gift Clerk Subtotals Report for One Clerk............................................................................163
6.10.10 Printing the Loyalty/Gift Configuration Parameters List..............................................................163
6.10.11 Printing a Loyalty/Gift Help List...................................................................................................164
7THE AIR MILES REWARDS PROGRAM .................................................................................................165
7.1 THE AIR MILES REWARDS PROGRAM.........................................................................................................165
7.1.1 Configuring Air Miles........................................................................................................................165
7.1.2 Air Miles Rewards Transactions........................................................................................................165
7.1.3 Air Miles Rewards Administration.....................................................................................................165
7.2 CONFIGURING THE AIR MILES REWARDS PROGRAM ..................................................................................165
7.2.1 The Air Miles REWARDS SETUP Menu............................................................................................166
7.2.2 Planning the Rewards Program Configuration.................................................................................167
7.2.3 Rewards Program Planning Worksheet.............................................................................................168
7.2.4 Reward Program Components - Calculator and Factor Values........................................................169
7.2.5 Reward Program Components - Bonus Offer Values........................................................................171
7.2.6 Reward Program Components - Incentive Values.............................................................................173
7.2.7 Order of Calculation..........................................................................................................................173
7.2.8 Rewards Calculation Table ...............................................................................................................175
7.2.9 Enable the Rewards Program............................................................................................................176
7.2.10 Select the Type of Rewards Program.................................................................................................176
7.2.11 Configure the Calculator and Factor Values ....................................................................................176
7.2.12 Configure the Incentive Values..........................................................................................................177
7.2.13 Configure the Maximum Rewards Allowed .......................................................................................178
7.2.14 Set the Rewards Totals Reset Time of day .........................................................................................179
7.2.15 Enable the Enter Reference Number Prompt.....................................................................................179
7.2.16 Configure the Bonus Offers ...............................................................................................................179
7.2.17 Configure the Tax Type......................................................................................................................181
7.2.18 Configure the SAF Upload Time Period............................................................................................182
7.3 AIR MILES TRANSACTIONS.........................................................................................................................182
7.3.1 Air Miles Rewards - Purchase...........................................................................................................182
7.3.2 Add Bonus Offers during a Rewards Purchase..................................................................................183
7.3.3 Applying the Incentive to an Air Miles Rewards Purchase................................................................184
7.3.4 Air Miles Rewards - Refund...............................................................................................................184
7.3.5 Add Bonus Offers during a Rewards Refund .....................................................................................185
7.4 AIR MILES ADMIN TRANSACTIONS ............................................................................................................185
7.4.1 Completing Air Miles Reward Transactions......................................................................................185
7.4.2 Printing the Air Miles Rewards SAF List...........................................................................................186
7.4.3 SAF Log Status Icons.........................................................................................................................186
7.4.4 Deleting a transaction from the Air Miles Rewards SAF List............................................................186
7.4.5 Printing an Air Miles Rewards Totals Report ...................................................................................187
7.4.6 Printing the Air Miles Rewards Transaction List ..............................................................................187
7.4.7 Printing an Air Miles Rewards Configuration List............................................................................188
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7.4.8 Printing an Air Miles Rewards Help List...........................................................................................189
7.4.9 Rewards - Reprint Last Receipt .........................................................................................................189
8ADMIN TRANSACTIONS.............................................................................................................................191
8.1 LOG ON......................................................................................................................................................191
8.2 LOG OFF.....................................................................................................................................................191
8.3 PRIVATE LABEL INSTANT CREDIT CARD APPLICATION..............................................................................191
8.4 TRAINING MODE ........................................................................................................................................193
8.4.1 Training Mode...................................................................................................................................193
8.4.2 Transactions Available in Training mode..........................................................................................193
8.4.3 Loyalty/Gift Reports...........................................................................................................................195
8.4.4 Entering Training Mode ....................................................................................................................195
8.4.5 Exiting Training Mode.......................................................................................................................196
9REPORTS........................................................................................................................................................197
9.1 CLERK SUBTOTALLING REPORTS ...............................................................................................................197
9.1.1 Clerk Subtotals Report for All Clerks................................................................................................197
9.1.2 Clerk Subtotals Report for One Clerk................................................................................................197
9.1.3 Clerk Subtotals Report for a Group of Clerks ...................................................................................198
9.2 PRINTING THE CONFIGURATION PARAMETERS REPORT..............................................................................199
9.3 EMV PARAMETERS LIST.............................................................................................................................199
9.4 MASTERCARD TRANSACTION DATA ..........................................................................................................200
9.5 CURRENT BATCH TOTALS REPORT.............................................................................................................200
9.6 DEPOSIT TOTALS INQUIRY..........................................................................................................................201
9.7 TIP TOTALS REPORT...................................................................................................................................201
9.8 PRINTING A HELP LIST ...............................................................................................................................202
9.9 MERCHANT SUBTOTALS REPORT ...............................................................................................................203
9.10 PRINTING THE PRE-AUTHORIZATION LIST..................................................................................................203
9.11 DELETE A PRE-AUTHORIZATION USING TRANSACTION INQUIRY................................................................204
9.12 PRIVATE LABEL TRANSACTIONS ON REPORTS............................................................................................205
9.13 PRINTING A STORED TRANSACTIONS REPORT ............................................................................................206
9.14 TRANSACTION INQUIRY REPORT ................................................................................................................207
9.14.1 Printing a Transaction Inquiry Report ..............................................................................................208
9.14.2 Transaction Inquiry - Reprinting the Merchant Receipt Copy ..........................................................209
10 END-OF-DAY PROCEDURE....................................................................................................................211
10.1 CLOSE BATCH ............................................................................................................................................211
10.2 MULTI-TERMINAL REPORTS .......................................................................................................................212
10.2.1 Multi-Terminal Report for All Terminals...........................................................................................212
10.2.2 Multi-Terminal Report for One or More Terminals by Name ...........................................................213
10.2.3 Multi-Terminal Report for One or More Groups of Terminals .........................................................214
11 TROUBLESHOOTING..............................................................................................................................215
11.1 ADDITIONAL DOCUMENTATION..................................................................................................................215
11.2 TELEPHONE ASSISTANCE............................................................................................................................215
11.3 MERCHANT DIRECT....................................................................................................................................215
11.4 TROUBLESHOOTING....................................................................................................................................216
11.5 ERROR MESSAGES ON THE 6200 TERMINAL ...............................................................................................216
11.6 ERROR MESSAGES ON THE PINPAD ............................................................................................................231
11.7 HARDWARE PROBLEMS ..............................................................................................................................235
11.8 ERROR MESSAGES:CONTACTLESS READER ...............................................................................................237
11.8.1 Contactless Reader Error Messages Table........................................................................................237
11.8.2 Contactless Reader Equipment Problems Table................................................................................239
11.9 UNDERSTANDING DECLINED MESSAGES.................................................................................................240
11.10 ERROR MESSAGES DURING CODE AUTHENTICATION .............................................................................241
vi Moneris HiSpeed 6200 Operating Manual

1 Introduction
1.1 What's New in v7.29
•Canceling Pre-Authorizations (at terminal)
•Contactless Debit transactions
•Contactless transactions logo (enable/disable on receipts)
•Enhanced Tip prompting (debit/credit cards)
•Tip prompting (gift cards)
See "Optional Features"section for details about these new features, or call the Moneris Merchant Contact Centre to
discuss how these features can benefit your business.
1.2 Getting Started
You must prepare your terminal before you process transactions:
1. Set up the Hardware.
2. Configure the terminal.
3. Initialize the terminal.
4. Log on to the Moneris Host.
Once the terminal is ready to use, practise performing transactions in Training mode to ensure that any errors made
while learning to perform transactions do not affect your business account.
1.3 Learning About the Terminal
The Moneris HiSpeed 6200 terminal is a stand-alone, electronic, debit and credit card payment system that connects
to the point-of-sale (POS) services provided by Moneris Solutions.
To introduce yourself to the terminal,:
•Moneris HiSpeed 6200 Hardware
•Features & Procedures
•READY Screens
•Training mode
•MAIN Menu
1.4 Caring for your Moneris Hardware
Proper care of your terminal will help ensure uninterrupted service. Here are some recommendations for maintaining
the hardware in good working order:
IMPORTANT: Misuse of equipment can result in replacement liability.
•DO clean the hardware components with a dry or slightly damp cloth rinsed in a mild soap solution.
•Do NOT use solvents, detergents, cleaning fluids or abrasives on any of the hardware components.
•Avoid spilling liquids on components.
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1 Introduction
•Do NOT expose components to extreme temperatures.
1.4.1 Caring for the Terminal
•Clean the magnetic stripe reader (MSR) periodically, using the cleaning card provided with your terminal.
To obtain additional MSR cleaning cards, contact the Moneris Merchant Service Centre.
•Note: Do NOT use the MSR cleaning card in the chip card reader.
•It is recommended that merchants obtain their POS stationery and paper rolls from Moneris to ensure that
these supplies comply with the applicable specifications. Contact the Moneris Merchant Service Centre to
obtain additional supplies for your terminal.
•Load the paper into the printer correctly.
IMPORTANT: You must use the exact power adaptor and cable provided with the terminal by Moneris
Solutions. Failure to do so may affect the operability of, or cause damage to the terminal and Moneris
Solutions shall have no liability whatsoever for a failure to follow these instructions.
•Avoid unnecessary movement of the terminal base to prevent accidental disconnection of any of the cables.
2 Moneris HiSpeed 6200 Operating Manual

2 Features and Procedures
Your terminal can be set up to accept and process a variety of transactions for a variety of cards including Debit
cards, magnetic stripe credit cards, chip cards (credit and debit), private label cards, purchasing cards, and Loyalty
programs. The terminal can also be set up to process cheque authorizations and to prompt for entry of a Tip amount
by the cardholder on the terminal (or an external PINpad if attached) for both debit and credit transactions as well as
many other features.
2.1 Standard Features
These features are available and enabled on all Moneris HiSpeed 6200 terminals.
•Backlight
•Bilingual Displays and Receipts
•Chip Card Processing
•Ethernet Communications
•Menu-driven interface
•Shortcut Codes
•Stored Transactions
•Training Mode
2.1.1 Backlight
Both the screen and the keypad can be lit up to make reading and responding to the prompts easier in low-light
locations such as restaurants. The backlight will turn off automatically after a preset amount of time of no activity.
The backlight will turn on again the first time any button is pressed.
IMPORTANT: The buttons on the keypad still function normally even when the backlight is turned off. For
example, if you press the Admin key when the backlight is off, the MAIN MENU appears, and the backlight
comes on.
2.1.2 Card Number Masking
To reduce the risk of fraudulent card use, only a portion of the cardholder's Card number is printed. The remainder
of the Card number is masked with an '*' (i.e., an asterisk is printed for each of the remaining digits of the number).
IMPORTANT: Do not disable Merchant Receipt Card Number Masking.
If Merchant Receipt Card Number Masking is disabled, the Card number and the Expiry date will be fully
displayed on the Merchant copy of the receipt.
2.1.2.1 On Receipts
Card masking is dependent on payment type (i.e., credit or debit) and the card issuer.
For credit (and some debit chip) cards:
[Cardholder copy] The card number will appear masked as ***************1234 while no Expiry date
appears at all..
[Merchant copy] The card number will appear as 1234***********1111 while the Expiry date will appear
masked as ****.
For most debit cards:
[Cardholder copy] The card number will appear masked as 1234567891*********.
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2 Features and Procedures
[Merchant copy] The card number will appear masked as 1234***********1111.
For loyalty and gift cards:
[Cardholder copy] The card number will appear masked as ***************1234 and no Expiry date
appears.
[Merchant copy] The card number will appear masked as 1234***********1111 and no Expiry date
appears.
For Air Miles Rewards cards:
An Air Miles Rewards card number will appear fully as 12345678911.
2.1.2.2 On Reports
If a POS Admin card is swiped at the SWIPE ADMIN CARD prompt during a report transaction, the Card numbers
on the printed report will NOT be masked (i.e., the full Card number is printed). The Card numbers displayed on the
screen (e.g., in the Transaction Inquiry) are NOT masked on the terminal display.
If the SWIPE ADMIN CARD prompt is bypassed by pressing OK, the card numbers are masked on the report and
on the terminal display. In addition, the credit card (including some debit chip cards) Expiry dates are not printed on
the report.
2.1.3 Communications Status
As the terminal communicates with the Moneris Host, it displays PROCESSING to indicate that the transaction is
proceeding correctly. Depending on the type of communication, additional status information is provided
2.1.3.1 Ethernet Communications Status
If your terminal is using Ethernet Communications to communicate with the Moneris Host, the terminal will connect
to the Moneris Host each time you begin a transaction (it does not make any noise when it attempts to connect).
The following symbols appear in the top left corner on the following screens: MAIN MENU, TRANSACTIONS,
REPORT FUNCS, ADMIN FUNCS, and CONFIG FUNCS.
To display these icons from the READY screen, press the Admin key to access the ADMIN FUNCTIONS menu.
Icon Description
(Ethernet Connection Available symbol)
appears under normal conditions and indicates that the terminal is configured to use
Ethernet communications and the Ethernet connection is up.
(Ethernet Connection Not Available symbol)
appears when there is a problem with the Ethernet connection.
An error message may also appear.
If your terminal is configured to use Ethernet communications AND the Dial Parameters are configured on your
terminal AND your terminal is connected to a dial line:
•when there is a problem with the Ethernet connection, the terminal will automatically attempt to use the
dial line to communicate with the Moneris Host and the ETHERNET COMMS ERROR-DIAL USED
PRESS OK prompt will appear.
2.1.3.2 Dial Communications Status
If your terminal is using dial communications to communicate with the Moneris Host, the terminal will dial the
Moneris Host each time you begin a transaction. (The terminal does not make any noise when it dials.)
•Under normal conditions the terminal will not indicate the status of the dial line.
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2 Features and Procedures
Moneris HiSpeed 6200 Operating Manual 5
•If there is a problem with the dial communications, an error message will appear.
2.1.4 The Menu Feature
All transactions and functions can be accessed through menus and sub-menus.
- Scroll down: press
For quicker access to transactions and functions use the Short-cut codes.
2.1.4.1 The Main Menu
The Main menu (see MAIN MENU below) gives you access to sub-menus that allow you to select financial
transactions, manage processed financial transactions and configure your terminal to perform the transactions you
need.
The menus are listed in the order they appear on the menu.
MAIN MENU Opens the:
TRANSACTIONS TRANSACTIONS menu
ERNEX Ernex Gift and Loyalty menu
REWARDS Air Miles REWARD menu
REPORTS REPORT FUNCS menu
ADMIN ADMIN FUNCS menu
CONFIGURATION CONFIG FUNCS menu
To access the MAIN MENU:
from the READY screen:
•Simply press the Admin key.
2.1.4.2 The Transactions Menu
This menu allows you to select the type of transaction you wish to process.
The transactions are listed in the order they appear on the menu. Some items may not appear on the terminal until a
specific feature is enabled.
TRANSACTIONS From the READY screen
PURCHASE process a credit or debit Purchase transaction
REFUND process a credit or debit Refund transaction for a portion of or the full amount of the
original Purchase
PRE-AUTH process a Pre-Authorization transaction
P-A ADVICE process an Advice (to complete a Pre-Authorization Transaction)

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6 Moneris HiSpeed 6200 Operating Manual
P-A ADVICE LST complete or delete multiple Pre-Auth transactions from a list
Note: This item appears only if Tip Reporting is enabled.
PAYMENT
processes a private label Payment transaction
Note: This item appears only if the terminal is set up on the Moneris Host to process
this transaction.
CHEQUE AUTH
connect to a cheque authorization service and obtain approval based on a credit card or driver's licence
Note: This item appears only if the terminal is set up on the Moneris Host to process
this transaction.
VOID-PURCHASE void a credit or debit Purchase transaction for the full amount of the original Purchase
transaction. In effect this cancels the original Purchase transaction.
VOID-REFUND void a credit or debit Refund transaction for the full amount of the original Refund
transaction. In effect this cancels the original Refund transaction.
VOID-PAYMENT
void a private label Payment transaction
Note: This item only appears if the terminal is set up on the Moneris Host to process
this transaction.
To access the TRANSACTIONS menu:
from the READY screen:
1. Press the Admin key.
The MAIN MENU appears.
2. Press OK to select TRANSACTIONS.
The TRANSACTIONS menu appears.
2.1.4.3 The Reporting Functions Menu
This menu allows you to produce a variety of reports and perform a close batch on your terminal.
The reports are listed in the order they appear on the menu. Some items may not appear on the terminal until a
specific feature is enabled.
REPORT FUNCS Allows you to print:
CLOSE BATCH a Batch Totals report and
close the current batch in order to deposit funds in your account
TRANS LIST a list of all stored transactions by date or by batch
TRANS INQUIRY a list of transactions based on selected criteria and
print duplicate Merchant Copies of receipts and
delete Pre-Authorization transactions
DEPOSIT TOTALS a report listing deposit totals by card and transaction type
MERCH SUBTOTAL a report listing totals in the current batch by card and transaction type

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Moneris HiSpeed 6200 Operating Manual 7
TIP TOTALS a report that shows the Tip summary of all Purchase and Pre-Auth Advice
transactions for the current batch
Note: This item appears only if Tip Reporting is enabled.
MULTI TERM RPT a Deposit Totals report for each terminal associated with your Moneris Merchant ID
This item appears only if Multi-Terminal Reporting is enabled.
CLERK INQUIRY a report listing totals for a specific clerk, a group of clerks or all clerks
This item appears only if Clerk Subtotalling is enabled.
PRE-AUTH LIST a list of Pre-Authorization transactions based on selected criteria
EMV PARMS LIST a report listing the current EMV parameter settings
CONFIG LIST a report listing the current settings for each parameter
HELP LIST
a list of the functions and transactions with their Shortcut codes
To access the REPORT FUNCS menu:
from the READY screen:
1. Press the Admin key.
The MAIN MENU appears.
2. Scroll down to REPORTS, and press OK.
The REPORT FUNCS menu appears.
2.1.4.4 The Admin Functions Menu
This menu allows you to perform the administrative functions required to manage your terminal.
The functions are listed in the order they appear on the menu.
ADMIN FUNCS Allows you to:
LOGON log on to the Moneris Host and allow the terminal to process transactions.
LOGOFF log off of the Moneris Host and prevent the terminal from processing transactions
REPRINT print a duplicate copy of the most recently printed receipt or report
MC TRNS DATA
print the DE55 data for the most recent MasterCard EMV transaction that has gone online
LANGUAGE switch the language displayed on the terminal and printed on the merchant copy of the
receipt from English to French and vice versa

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8 Moneris HiSpeed 6200 Operating Manual
BACKLIGHT turn the display backlight off and on
TRAINING enter and exit Training mode
CREDIT APP Allows for the instant processing of a customer's Private Label Credit Card Application
To access the ADMIN FUNCS menu:
from the READY screen:
1. Press the Admin key.
The MAIN MENU appears.
2. Scroll down to ADMIN, and press OK.
The ADMIN FUNCTIONS menu appears.
2.1.4.5 The Configuration Menu
The Configuration menu (see CONFIG FUNCTIONS below) contains a list of parameters and programs that can be
enabled and configured on the HiSpeed 6200 terminal.
IMPORTANT:A number of these programs require agreements between the merchant and a service
provider other than Moneris Solutions. Please ensure that the necessary agreements are in place before
attempting to configure those programs on the terminal.
The parameters and programs are listed in the order they appear on the menu. Some items may not appear on the
terminal until another feature is enabled.
CONFIG FUNCS Allows you to:
INITIALIZATION initialize the terminal to the Moneris Host
GENERAL PARAMS configure the communications (if not using Dial) and other parameters that affect
all transactions, e.g., tip entry and admin card protection
DIAL CONFIG configure the parameters required to use a regular phone line to communicate with
the Moneris Host
ETHERNET CFG configure the parameters required to use the Internet to communicate with the
Moneris Host
PRINTER CONFIG configure the receipt printing options including number of copies, signature lines
and trailer messages on your receipt
MULTI TERM CFG configure a terminal in order to use multi-terminal reporting
CLERK TOTALS configure the terminal to display the Clerk ID prompt
CLERK MAINT add and remove Clerk IDs (if Clerk Totals is enabled)

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Moneris HiSpeed 6200 Operating Manual 9
DEFAULT CLERK configure the Default Clerk ID on a terminal
PURCHASE CARD configure the merchant name and tax type for processing purchasing and corporate
cards
REMOTE D-LOAD download upgrades from the Moneris Host
RESTORE DEFLT reset all of the parameters on the terminal to the factory defaults
To access the CONFIG FUNCS menu:
from the READY screen:
1. Press the Admin key.
The MAIN MENU appears.
2. Scroll down to CONFIGURATION, and press OK.
The CONFIG FUNCS menu appears.
2.1.4.6 The General Parameters Menu
The General Parameters menu allows you to enable and configure the optional features on your terminal.
The parameters are listed in the order they appear on the menu. Some items may not appear on the terminal until
another feature is enabled.
GENERAL PARAMETERS Allows you to:
COMMS TYPE select the communications type
DECLINED BEEP enable the terminal to emit a beep when a financial transaction has been
cancelled, declined, or not completed
TIP REPORTING enables Pre-Authorization Advice List (found in the TRANSACTIONS menu)
and a Tip Totals report (found in the REPORT FUNCS menu)
TIP ENTRY display Tip prompts during debit or credit Purchase transactions
TIP PERCENTAGE defines a default Tip Percentage
CHIP PRE-AUTH process Pre-Authorization transactions using chip credit cards as well as
magnetic stripe credit cards
COMM WARNINGS Do NOT use this function unless directed to do so by the Moneris Merchant
Service Centre.
CASH BACK enable the ENTER CASH BACK prompt during debit Purchase transactions
C BACK AMT 1 set a preset Cashback Amount option during debit Purchase transactions

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10 Moneris HiSpeed 6200 Operating Manual
C BACK AMT 2 set a higher preset Cashback Amount option during debit Purchase transactions
C BACK AMT 3 set the highest preset Cashback amount or give the customer the option to key
in another amount during debit Purchase transactions.
CASHBACK LIMIT set the maximum Cashback amount that can be entered during debit Purchase
transactions
BALANCE PROMPT enable the ARE TOTALS BALANCED? prompt during the Close Batch
transaction
INVOICE NUMBER enable the ENTER INVOICE NO entry screen during all financial transactions
TAKE IMPRINT enable the TAKE MANUAL IMPRINT OF CARD AND PRESS OK prompt
during financial transactions (e.g., credit) in which the Card number is
manually entered.
PROVINCE CODE set the default Province Code value for Cheque Authorization transactions
using a driver's licence
MAIL/TEL ORDER identify a credit transaction as a Mail Order or Telephone Order during the
transaction
BACKLIGHT TIME set the amount of terminal idle time before the backlight turns off automatically
CONTRAST adjust the level of contrast on the terminal display screen:
ADMIN PROTECT enable the SWIPE ADMIN CARD prompt on all transactions accessed from the
REPORTS, ADMIN and CONFIGURATION menus
CTLS READER enable the terminal to communicate with and accept information from cards
(contactless) that are tapped on a contactless reader (e.g., a VIVOPay 5000)
CTLS LOGO
enables printing of the generic Contactless logo on contactless transaction receipts.
SURCHARGE AMT Do NOT use.
SURCH MIN LMT
Do NOT use.
SURCH MAX LMT
Do NOT use.
2.1.4.7 The Ethernet Setup Menu
This menu allows you to configure the Ethernet Communications parameters.

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Moneris HiSpeed 6200 Operating Manual 11
The functions that appear on this menu vary according to the type of Ethernet Communications you select. Not all
functions are available for every Ethernet Communication type.
The parameters and programs are listed in the order they appear on the menu.
ETHERNET SETUP Allows you to:
TERMINAL SETUP select the terminal type and enter terminal address information
HOST SETUP select the host type and enter host address information
DNS SETUP enter the Primary and Secondary DNS addresses
PING Do NOT use this function unless directed to do so by the Moneris Merchant
Service Centre.
CONNECT T-OUT Do NOT use this function unless directed to do so by the Moneris Merchant
Service Centre.
RETRY CONNECT Do NOT use this function unless directed to do so by the Moneris Merchant
Service Centre.
ERROR REPORT Do NOT use this function unless directed to do so by the Moneris Merchant
Service Centre.
To access the ETHERNET SETUP menu, from the READY screen:
1. Press the Admin key.
The MAIN MENU appears.
2. Scroll down to CONFIGURATION, and press OK.
The CONFIG FUNCS menu appears.
3. Scroll down to ETHERNET CFG, and press OK.
The ETHERNET SETUP menu appears.
Note: The Communications Type must be set to Ethernet (complete Step 1 of Configuring Dynamic Public IP
Communications) before the ETHERNET CFG item will appear on the menu.
2.1.4.8 The Printer Configuration Menu
This menu allows you to set the printer and receipt settings that work best for your business.
The functions are listed in the order they appear on the menu.
PRINTER CFG Allows you to:
PRE-PRINT Set the printer to begin printing the beginning of the receipt while you enter the
transaction information. DO NOT enable this feature.
NO OF COPIES Select the number of receipts to print for each transaction.
PRINT DELAY Set the length of time the printer waits before printing the next copy of the receipt

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12 Moneris HiSpeed 6200 Operating Manual
P-A TIP LINE Print a separate line for a Tip amount on Pre-Authorization transaction receipts.
SIGNATURE LINE Print a signature line on credit transaction receipts. (Not necessary for terminals that
process MOTO transactions).
PRINT P-A ADV Print receipts for Pre-Auth Advice transactions.
PRINT PRE-AUTH Print receipts for Pre-Authorization transactions. (Not necessary for some businesses).
CARD MASKING-M Enable masking of the customer's Card number on the Merchant copy of the receipt.
Masking is enabled by default. DO NOT change this setting.
RCPT LIMIT-M Suppress the printing of the Merchant copy of the receipt if the credit Purchase qualifies
as a signatureless transaction. Printing is enabled by default. Do NOT change this
setting.
RCPT LIMIT-C Suppress the printing of the Cardholder copy the receipt if the credit Purchase qualifies
as a signatureless transaction.
TRAILER MSG Add personalized messages (in English and/or French) to the bottom of Cardholder
copy of the receipts.
To access the PRINTER CFG menu:
from the READY screen:
1. Press the Admin key.
2. Scroll down to CONFIGURATION, and press OK.
3. Scroll down to PRINTER CONFIG, and press OK.
2.1.5 Admin Codes
To access transactions directly without having to navigate through a number of menus, use the Admin key and the
Admin codes listed here.
•Financial transactions, Loyalty/Gift transactions and Air Miles transactions can be accessed using a 3-digit
code.
•Other transactions can each be accessed using a 2-digit code:
•Reporting Transactions
•Administrative Transactions
•Configuration Transactions
To start a transaction or function using the Admin code, at the READY screen:
1. Press the Admin key twice.
2. Key in the code and press OK.
If the SWIPE ADMIN CARD prompt appears, swipe the POS Admin card.
Note: You can also use Admin codes from the TRANSACTIONS menu, the REPORT FUNCS menu, the ADMIN
FUNCS menu and the CONFIG FUNCS menu by pressing the Admin key once.