Moneris hispeed 6200 User manual

TROUBLESHOOTING
AMOUNT EXCEEDED
• The Refund amount was greater than the Refund Limit. Retrieve
the 6200 or the 7800,and refer to REFUND LIMIT EXCEEDED.
CARD NOT SUPPORTED
• If PLEASE RETRY is displayed,swipe the card again. If not,restart
the transaction. If the message reappears, request another form
of payment.
CARD PROBLEM
• If a chip card was swiped:Restart the transaction.
• If the message reappears:
for credit card with stripe – key in the Card number.
for credit card with chip – swipe the card
for debit card with stripe or chip – request another form of payment.
CARD REMOVED
• The chip card was removed during the transaction.Retrieve the
6200 or the 7800 then press OK on the 6200 until the READY
screen appears,and then retry the transaction.
CHECK PINPAD
• Press Can/Ann on the 6200 tocancel the transaction, check the
cables to the PINpad, and thenretry the transaction.
CHECK PRINTER
• Open the printer, and ensure that a paper roll is inside and that
it is properly inserted. Close the printer.
DECLINED BY CARD
• The chip card has declined the transaction. Retrieve the 6200 or
the 7800,remove the chip card,press OK on the 6200 until the
READY screen appears, and request another form of payment.
DECLINED - RETRY TRANSACTION?
• If a transaction is declined by the Moneris Host and retry is
allowed, this prompt appears. Press F1 to select YES, and retry the
transaction starting from the SWIPE OR INSERT CARD prompt.
DO A PURCHASE WITH CHIP CARD
• The chip card cannot be used for a Pre-Auth transaction because
the terminal is not configured to allow this. Retrieve the 6200 or
7800,remove the chip card,press OK,and perform a credit
Purchase using the chip card.
ERROR 40#
• A communication error occurred.Press OK.The terminal
completes any remaining printing and returns to READY.
ETHERNET COMMS ERROR-DIAL USED PRESS OK
• The terminal could not connect via the Ethernet connection.If
available,dial backup was used for this transaction. Press OK to
return to the READYscreen.
INSERT CARD INTO READER
• A chip card was swiped on the magnetic stripe card reader.Insert
the chip card into the chip card reader on the 6200 or, if
attached,into the 7800 to start the transaction.
If one of the following error messages appears,follow the instructions to continue the transaction. As a general rule,when an error message appears,
press OK or Can/Ann to clear the message,and then retry the transaction. If the problem is not resolved,call the Moneris Merchant Service Centre.
11319 (07/08)
INVALID CARD TYPE
• Ensure the card is the correct type (e.g., credit card for Pre-Auth),
and retry the transaction.
INVALID ENTRY
• Ensure the amount of theTraining transaction, Cashback, orTip
amount is $1.00 or less (max. total = $3.00).
NO LINE DETECTED
• The terminal cannot detect an available dial communications
line. Check that all communications cables are connected to the
base and the wall jack correctly. If the message reappears, unplug
and replug the power cable at the power source.
NOT ACCEPTED REMOVE CARD
• There was an error reading the chip card.Remove the card,and
retry the transaction. If the SWIPE OR INSERT CARD prompt
appears,swipe the chip card on the magnetic stripe card reader
on the 6200 or the 7800 (if attached).
• If the message reappears:
for credit card with stripe – key in the Card number.
for credit card with chip – swipe the card
for debit card with stripe or chip – request another form of payment.
NOT COMPLETED RETURN TO CLERK
• All-in-one 6200: Press OK to display the communications error.
When the READY screen appears,check all the cable connections
and then try the transaction again.
• With the 7800:The cardholder took more than 30 seconds to
respond to their prompts.Press Can/Ann on the7800.When the
READY screen appears, try the transaction again.
REFUND LIMIT EXCEEDED
• The Refund amount was greater than the Refund limit.
oChip Refunds:Remove the chip card,and then press OK.
oAll-in-one 6200: Press OK twice on the 6200.
oWith the 7800: Press OK on the 6200.
• Retry the Refund for a lower amount.
• If necessary, call Moneris for a temporary increase.
REMOVE AND INSERT CARD INTO PINPAD READER
• A chip card was inserted into the chip card reader on the 6200.
Remove the card,and insert it into the chip card reader on the
7800 to start the transaction.
TRANSACTION NOT FOUND
• The terminal cannot find a transaction that matches the criteria.
This message is displayed for 3 seconds,and then the terminal
returns to the previous prompt.
TIME-OUT OR RETRY TERMINAL TIME-OUT
• The cardholder took too long to respond to theprompts.
oIf REMOVE CARD is also displayed,the cardholder removes
their chip card and then returns the 6200 or 7800.
• Retrieve the 6200 or 7800,and press OK on the 6200.When the
READY screen appears, retry the transaction.
The display screen is blank.
• Check all connections on all cables to ensure everything is
plugged in correctly.
• Call the Moneris Merchant Service Centre.
TCP CONNECTION FAILED OR
HOST CONNECTION FAILED:
• Check all the cables to ensure everything is plugged in correctly.
• Check that the router and hub/switch (if any) are functioning.
• Public Internet:Contact your ISP (Internet service provider) for
assistance.
• Private Internet:Call the Moneris Merchant Service Centre.
• CorporateWAN: Call your corporate help desk to confirm that the
corporateWAN is functioning properly.
Quick Reference Guide
For Debit and Credit Card Procedures
using Magnetic Stripe Cards and Chip Cards
with optional 7800 PINpad
Your Moneris Merchant Number is:
EQUIPMENT PROBLEMS
Record your IP Communication parameters here for reference:
Moneris
HiSpeed
6200
IMPORTANT You must use the exact power adaptor and cable
provided with the terminal by Moneris Solutions.
Failure to do so may affect the operability of, or
cause damage to,the terminal.
For Assistance call the
Moneris Merchant Service Centre
Toll-free 1-866-319-7450
For More Information
• For detailed instructions and information on
additional features, visit the Moneris HiSpeed 6200
WebHelp at www.moneris.com/index.php?context=/
onlineservice/downloads/qrg_manual then select
HiSpeed 6200 Web Help.
• To download additional copies of this Quick Reference
Guide go to www.moneris.com/index.php?context=/
onlineservice/downloads/qrg_manual and select
HiSpeed 6200.
Printer
TERMINALDisplay Screen
Magnetic
Stripe Card
Reader
Keypad
Chip Card
Reader
BASE
®
31635_Moneris QRG_6200_E 7/25/08 11:01 AM Page 1

OPERATING the Moneris HiSpeed 6200
All-in-One Terminal & PINpad
The Moneris HiSpeed 6200 is a handheld, all-in-one terminal
and PINpad.This means both you and your customer key in
information on the handheld, so you will need to pass the
6200 back and forth.
Some transactions may not have customer prompts (e.g.,a credit
Purchase without Tip entry with a stripe card); therefore,you may
not need to pass the terminal back and forth in these instances.
Helpful Hints
• When the CUSTOMER PRESS OK TO CONTINUE prompt appears,
pass the 6200 to your customer.
• If prompted to enter an Invoice number:
- key in the number,and press OK,OR
- simply press OK to leave this blank.
When the customer sees the RETURN TO CLERK prompt,retrieve
the 6200 then press OK to complete the transaction.
• To print the next copy of the receipt, press OK.
• To return to the READY screen after printing the receipts,
press OK..
Using a Chip Card
Cards with a chip in them, called“chip cards,”must be inserted into
the chip card reader by you or the cardholder and left in the reader
for the entire transaction.When the REMOVE CARD prompt
appears,you or the cardholder must remove the card.
There are five basic steps to performing a transaction with a chip
card.
1. Begin the transaction,and follow the prompts.
2. Check for the chip on the card.
3. When the SWIPE OR INSERT CARD prompt appears,you or the
cardholder must insert the chip card into the chip card reader.
Make sure that the card is face up,and the chip side is inserted
into the terminal.Remind the cardholder that the card must
remain in the reader for the entire transaction.
IMPORTANT: DO NOT REMOVE THE CHIP CARD FROM THE CHIP
CARD READER UNTIL THE REMOVE CARD PROMPT
APPEARS.
4. Follow the prompts, and have the cardholder follow their
prompts.
5. When the REMOVE CARD prompt appears on the terminal,you or
the cardholder must remove the chip card.
Helpful Hints
• The terminal will beep if the chip card is left in the chip card
reader after the transaction is completed.
Using the 7800 PINpad
When the optional Moneris 7800 PINpad is attached to the Moneris
HiSpeed 6200,all cardholder prompts appear on the 7800 while all
merchant prompts appear on the 6200 for these transactions:
- all transactions
performed with a card
that requires a PIN,
e.g., chip with PIN
credit cards and all
debit card transactions
- Purchase with Tip
transactions performed
with a magnetic
stripe credit card
For these transactions,you
must start them on the
6200,and then pass the
7800 PINpad to the
cardholder.
When the cardholder has responded to all of the cardholder
prompts,retrieve the 7800 PINpad, and complete the transaction
on the 6200.
For all other transactions,the 7800 PINpad simply displays
WELCOME/BONJOUR. You do not need to pass it to the cardholder.
IMPORTANT: If a 7800 PINpad is attached to the HiSpeed 6200,
the chip card must be inserted into the chip card
reader on the 7800 PINpad.
Helpful Hints
• When the CONTINUE ON PINPAD prompt appears on the
6200,pass the 7800 PINpad to your customer,and ask them
to follow the prompts on the PINpad.
• When the APPROVED message appears on the 6200,retrieve
the 7800 PINpad from your customer.
It is the merchant’s responsibility to ensure that proper card processing procedures are followed at all times. Please refer to your Merchant manuals and theTerms & Conditions of your Merchant Agreement for details.
MasterCard and VISA Merchant Manuals are available for free download at www.moneris.com/index.php?context=/onlineservice/downloads/qrg_manual .
Identifying a Chip Card
Every time a cardholder presents a card (debit or credit) for
payment:
Helpful Hints
• Different chip cards will generate different prompts:Some
prompt for a PIN (like a debit card); others print a signature
line on the Merchant copy of the receipt (like a magnetic
stripe credit card) for the cardholder to sign.
• If the PIN is incorrect, the cardholder will be prompted to retry.
• If the cardholder cannot remember their PIN,cancel the
transaction,request another form of payment, and tell the
cardholder to contact the card issuer.
Look for “VERIFIED BY PIN” on the Merchant copy of the receipt.
• If“VERIFIED BY PIN” appears,no signature is required.
• If a signature line appears,the cardholder must sign the
receipt.
Admin Shortcut Codes
To begin transactions and reports using the Admin Shortcut
codes (found in this Guide in square brackets, e.g.Logon [02]):
1. Press the Admin key until ENTER ADMIN CODE appears.
2. Key in the Admin code, press OK,and follow the prompts
on the terminal.
!!! If the OPTION NOT AVAILABLE message appears,press OK.
Check the Admin code, press Admin,and retry.
To print a list of all Admin Shortcut codes:
1. Press the Admin key until the ENTER ADMIN CODE entry screen
appears.
2. Key in 40,and press OK.The Help List is printed.
Magnetic
Stripe Card
Reader
Chip Card
Reader
6200 Keypad
F1 Move through the items on the display, OR
F2 Select the option displayed above the key, e.g.,
and if
YES appears above F1 , press F1 to select YES
F3 if appears above F3 , press F3 to scroll up
Alphanumeric Key in numbers and (with the Admin key) letters
keys and punctuation
[Paper Feed] Advance the receipt paper in the printer
Admin Go to the MAIN MENU from the READY screen
OR select letters and punctuation
Can/Ann Cancel a transaction OR
Move back one screen at a time
CORR Clear displayed data one character at a time
OK Accept displayed data, finish keying in
Enter data, or select a menu item
Entrée
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REPORTING TRANSACTIONS
Current Batch Totals Report [99]
This prints a report listing transactions by card type for the current
batch on the terminal without closing the batch.Grand totals by
transaction type are also included in the report.
1. Press the Admin key,select REPORTS, and select
CLOSE BATCH.
• If prompted,swipe your POS Admin card.
• If prompted,key in a Clerk ID,and press OK.
The terminal displays CLOSE BATCH,and then the Current
BatchTotal report begins printing.
When the report stops printing, the Close Batch prompt appears.
2. Press F3 (NO) to finish printing without closing the batch.
The terminal finishes printing the Current BatchTotal report and
returns to the READYscreen.
Merchant Subtotals Report [95]
This prints a list of transaction type totals bycard type for the
current batch from the MonerisHost. Grand totals by transaction
type are also included in the report.
1. Press theAdmin key, select REPORTS, and scroll down and select
MERCH SUBTOTAL.
• If prompted,swipe your POS Admin card.
• If prompted,key in a Clerk ID,and press OK.
2. While the report prints,the terminal displays PRINTING and then
returns to the READYscreen.
Tip Totals Report [96]
This prints a summary of Tip amounts entered on the terminal for
transactions in the current Batch. If Clerk Subtotalling is enabled,
the Tip amounts are summarised by Clerk ID.
1. Press the Admin key,select REPORTS, and select TIP TOTALS.
• If prompted,swipe your POS Admin card. If prompted,key in a
Clerk ID,and press OK to findTip amounts for a specific clerk.
OR Simply press OK to find Tip amounts for all clerks.The
PRINT DATE OR BATCH? prompt appears.
2. Press F1 (DATE) or F3 (BATCH).
• If you press F1:The START DATE entry screen appears.
a. Key in the Start date, and press OK. The STARTTIME entry
screen appears.
b.Key in the Start time, and press OK. The END DATE entry
screen appears.
c. Key in the End date, and press OK.The END TIME entry screen
appears.
d. Key in the End time, and press OK.
• If you press F3:The BATCH NUMBER entry screen appears.
a. Key in the Batch number, and press OK.
OR Simply press OK.
While the report prints, the terminal displays PRINTING and then
returns to the READYscreen.
Clerk Subtotals Report [82]
This prints a report listing transactions by Clerk ID for one clerk, a
group of clerks,or all clerks.Transactions are grouped by type and
itemized under card type; grand total amount(s) also appear for
each Clerk ID.
NOTE: Clerk Subtotalling must be enabled to perform this report.
1. Press the Admin key,select REPORTS, and select
CLERK INQUIRY.
• If prompted,swipe your POS Admin card.
The SINGLE/MULTIPLE CLERKS? prompt appears.
2. To print the Clerk Subtotals report for one clerk:
a. Press F1 to select SINGLE.
b. Key in a Clerk ID,and press OK.
To print the Clerk Subtotals report for multiple clerks:
a. Press F3 to select MULTIPLE.
b. To select a specific group of Clerk IDs,select GROUP.
OR To select all Clerk IDs, select ALL CLERKS.
• If prompted, key in the Group ID,press OK, and select
PROCESS LIST.
The terminal prints the Clerk Subtotals report and then returns
to the READY screen.
Pre-Auth List [62]
This prints a list of Pre-Auth transactions. Use this to identify open
Pre-Auth transactions that will not be completed and need to be
deleted.
1. Press the Admin key,select REPORTS, and select
PRE-AUTH LIST.
The SWIPE ADMIN CARD prompt appears.
2. Swipe your POS Admin card to print unmasked Card numbers.
OR Simply press OK to print masked Card numbers.
• If prompted,key in a Clerk ID,and press OK.
The PRE-AUTH LIST menu appears.
3. Select OPEN or CLOSED (i.e., completed Pre-Auth transactions) or
BOTH (for both types).
The PRINT DATE OR BATCH? prompt appears.
4. To print the report by date, press F1.
To print the report by batch, press F3.
5. Press OK to print the current date or batch.OR
To select a specific date or batch, key in a Date or Batch number,
and press OK.
The terminal prints the Pre-Auth list and returns to the READY
screen.
ADMINISTRATIVETRANSACTIONS END OF DAY PROCESS
Re-Initialization [01]
The Moneris Merchant Service Centre may ask you to re-initialize
your terminal if changes have been made to your terminal or your
merchant account.
1. Press the Admin key,select CONFIGURATION,and select
INITIALIZATION.
• If prompted,swipe your POS Admin card.
The RETAIN CURRENT MERCH SETTINGS? prompt appears.
2. Press F1 (YES) to keep all parameters set as they are.
The CLEAR TERMINAL STORAGE? prompt appears within 2 to 3
minutes.
3. Press F3 (NO) to keep all stored transactions.
The PLEASE LOGON prompt appears within 10 seconds.
4. Follow the Logon instructions below.
Logon [02]
If the PLEASE LOGON prompt appears,you must log on before you
can perform transactions on the terminal.
1. Press the Admin key,select ADMIN, and select LOGON.
• If prompted,swipe your POS Admin card.
The READY screen appears within 60 seconds.
Logoff [03]
To ensure unauthorized transactions cannot be processed,your
terminal should be logged off at the end of the business day.
1. Press the Admin key,select ADMIN,and select LOGOFF.
The PLEASE LOGON prompt appears within 60 seconds.
Card Masking
To reduce unauthorized card use,the cardholder’s Card number is
masked on:
• Receipt as follows:
- Cardholder copy:
Credit Card number prints as ***************1234
Debit Card number prints as 0123456789*********
The Expiry date is not printed for Credit or Debit.
- Merchant copy:
Card number (Debit/Credit) prints as 1234***********1111
The Expiry date prints as ****
• Reports--but only if you press OK at the SWIPE ADMIN CARD
prompt. If you swipe your POS Admin card,the Card numbers
are printed in full.
You must process a Close Batch transaction in order to have the
funds from your POS transactions deposited to your business
account.
You will need to perform three tasks:
A Process a print a storedTransactions List by batch (see below):
At step 3, press F3 to print the current batch.At step 5, press F1 to
print only the Terminal Batch Totals.
B. Process a Close Batch (see below).
C. Confirm that the Terminal Batch Totals (printed in step A.)
matches the Current Batch Totals report (printed in step B.).If
they do not match, call Moneris the next business day for
reconciliation assistance.
Print Stored Transactions [60]
1. Press the Admin key,select REPORTS,and select TRANS LIST.
2. Swipe your POS Admin card to print unmasked Card numbers.
OR Press OK to print masked Card numbers.
• If prompted,key in a Clerk ID,and press OK to print totals for that
Clerk ID.
OR Press OK to print totals for all Clerk IDs.
The PRINT DATE OR BATCH? prompt appears.
3. To print the report by date, press F1.
To print the report by batch, press F3.
4. Press OK to print the current date or batch. OR
Key in a date or Batch number,and press OK to select a specific
date or batch.
The PRINT TOTALS ONLY? prompt appears.
5. To print only the Terminal Batch Totals report, press F1.
To print a list of transactions and the Terminal Batch Totals
report, press F3.
NOTE: This report includes the Cashback total.
6. While the report prints,the terminal displays PRINTING and then
returns to the READYscreen.
Close Batch [99]
1. Press the Admin key,select REPORTS,and select
CLOSE BATCH.
• If prompted,swipe your POS Admin card.
• If prompted,key in a Clerk ID,and press OK.
The terminal displays CLOSE BATCH,and then the Current Batch
Total report begins printing. When the report stops printing, the
CLOSE BATCH? prompt appears.
2. Press F1 (YES) to close the batch and have funds deposited to your
account.
3. While the report finishes printing, the terminal displays CLOSE
BATCH and then returns to the READYscreen.
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Performing FINANCIAL TRANSACTIONS on the Moneris HiSpeed 6200 REPRINT TRANSACTIONS
Credit/Debit Purchase [100]
Sale of goods or services using a credit or debit card.
To begin the transaction, key in the Purchase amount, press OK, and
follow the prompts on the 6200 or the 7800.
NOTE: - If CASH BACK? appears, the customer can select a displayed
amount (F1 or F2 on 6200 or CHQ or SAV/EP on 7800).OR
Select OTHER (F3 on 6200 or ALPHA on 7800),and key in a
different amount, and press OK.The Cashback amount is
displayed on the APPROVED screen.
- If ENTER TIP AMOUNT appears on the 6200 or
TIP AMOUNT appears on the 7800, the customer can key in
the Tip amount,and press OK.Or simply press OK to leave
the amount as $0.00.
- If TIP? appears, the customer can: Select a displayed
percentage (F1 on 6200 or CHQ on 7800).OR Select
OTHER (F3 on 6200 or ALPHA on 7800) and then select:
•%(F1 on 6200 or CHQ on 7800), key in a different
percentage,and press OK. OR
•$(F3 on 6200 or ALPHA on 7800), key in a specific
dollar amount, and press OK.
The customer then presses OK again to accept the final
Purchase + Cashback (debit only) + Tip amount.
Credit/Debit Refund [101]
Credits a cardholder’s account for a previous Credit or Debit
Purchase.
To begin the transaction,press the Admin key, and select
TRANSACTIONS. Select REFUND,and follow the prompts.
NOTES: - The Original Authorization # is the 6-digit AUTH# on
the original receipt.
- Credit Refund:You sign the Cardholder copy.
Credit/Debit Void
Purchase Void [106]: cancels the original credit or debit Purchase
Refund Void [107]: cancels the original credit or debit Refund
IMPORTANT: The Void must be performed in the same batch as
the original transaction. Neither the original nor
the Void transaction will appear on the cardhold-
er’s statement.
To begin the transaction,press the Admin key, and select
TRANSACTIONS. Select either VOID-PURCHASE or VOID-REFUND,
and follow the terminal’s prompts.
NOTE: - The amount of the Void must equal the full amount of
the original Purchase or Refund.
- The Original Authorization # is the 6-digit AUTH# on the
original receipt.
- Credit Purchase Void:you sign the Cardholder copy.
- Credit Refund Void: the customer signs the Merchant
copy.
Credit Pre-Authorization [102] & Advice [103]
If the final amount of a credit Purchase is not known (e.g., in a
hotel or car rental agency),do NOT perform a Purchase transaction.
Instead, perform a Pre-Authorization for the current Purchase
amount:
1. Press the Admin key, and select TRANSACTIONS. Select PRE-AUTH,
and follow the prompts on the terminal.
NOTE: - If a signature line is printed on the Pre-Auth receipt,
the cardholder must sign the receipt.
- If the AUTHORIZATION AMOUNT $###.##-OK?,the
SELECT LANGUAGE,or the SELECT APPLICATION prompt
appears on the 6200 or the 7800, the cardholder must
respond to the prompt(s).
When the final amount of the Purchase is known,perform a
Pre-Auth Advice for the final amount using the same Card number.
2. Press the Admin key, and select TRANSACTIONS. Select
P-A ADVICE,and press F1 (YES), and follow the prompts on the
terminal.
NOTE: - The chip card does not need to be present for an Advice
transaction.
- The Original Sequence Number is part of the Pre-Auth
Receipt number. For example, if the Receipt number is
S35111111-001-002-003-0,
then the Sequence number is 002003
- If the ENTER ORIGINAL AMOUNT entry screen appears,
confirm the displayed amount matches the amount on
the Pre-Auth receipt,and press OK.
- If the ENTER TIP AMOUNT entry screen appears,key in the
amount the cardholder wrote on tip line on the Pre-Auth
receipt,and press OK.
- If the FINAL AMOUNT $##.## - OK? prompt appears,
confirm the displayed amount matches the amount the
cardholder wrote on the TOTAL line on the Pre-Auth
receipt,and press OK.
- If the FIND ORIGINAL TRANSACTION prompt appears at
the end of the transaction, press F1 (YES) to process
another Advice, or press F3 (NO) to return to the READY
screen.
Credit Force Post [103]
Completes a Voice Authorized Purchase on a credit card.
1. Press the Admin key, and select TRANSACTIONS. Select P-A
ADVICE,press F3 (NO),and follow the prompts on the terminal.
NOTE: - At the ENTER ORIGINAL AUTHORIZATION # entry screen,
key in the Voice Authorization number that you wrote
on the Paper Sales Draft when you called for voice
authorization.
Pre-Auth Advice List [109]
This prints a list of all uncompleted Pre-Auth transactions (i.e.,an
Advice has not been performed to complete the Pre-Auth). Use this
to select and complete or delete Pre-Auth transactions.
1. Press the Admin key, select TRANSACTIONS,and select
P-A ADV LIST.
2. Swipe your POS Admin card to display unmasked Card numbers.
OR Press OK to print masked Card numbers.
3. Enter your search criteria: Clerk ID, Pre-Auth amount,Transaction
date, or Batch number:
a. Key in a value, and press OK.OR Simply press OK to select
all transactions.
The P-A ADVICE LIST menu appears with a list of transactions
that match the selection criteria.
PA#### $999.99.
#### = last four digits of the Card number
$999.99 = the last five digits of the Pre-Auth amount.
4. Scroll down through the list (pressF1) to highlight the Pre-Auth
that you want to complete or delete,and then press OK to
select it.
The transaction detail screen appears.
5. Confirm that the details displayed (last 11 digits of the credit
card, theTransaction date, and the amount) match the Pre-Auth
that you want to complete or delete.
6. To perform an Advice to complete the Pre-Auth that you selected:
a. Press F1 (COMPL).
The ENTER ORIGINAL AMOUNT entry screen appears.
b. Follow the prompts, and refer to the Note area in the Credit
Pre-Authorization [102] & Advice [103] section in this Guide.
To delete the Pre-Auth you selected:
a. Press F3 (DELETE).
The terminal displays the DELETE PRE-AUTH? screen.
b. Press F3 (DELETE) again to confirm the deletion.
The P-A ADVICE LIST menu appears with an updated list of
transactions.
Cheque Authorization [105]
Contacts a cheque authorization service that verifies whether a
cheque should be accepted based on the customer’s identification.
To begin the transaction,press the Admin key, and select
TRANSACTIONS. Scroll down and select CHEQUE AUTH,and then
follow the prompts on the terminal.
NOTE: - For credit card ID,the list of ID types is provided by the
cheque authorization service.
- For driver’s licence, the list of Province and State codes is
provided by the cheque authorization service.
- Write the Approved # on the cheque.
- Receipts are not printed for Cheque Authorizations.
All instructions in this Guide begin at the READY screen.To access the READY screen from any other screen,press the Can/Ann key repeatedly on the 6200 until the READY screen appears. ReprintLastCustomer ReceiptorLast Report[29]
This prints a duplicate of the last printout. If the last transaction
was a financial transaction, the Cardholder copy of the receipt is
reprinted.If it was a report from the Moneris Host (e.g., Merchant
Subtotals), the report is reprinted.
1. Press the Admin key,select ADMIN, and select REPRINT.The
terminal prints a“*DUPLICATE*”copy of the most recent receipt
or report.
2. Press Can/Ann twice to return to the READY screen.
NOTE: If REPRINT does not appear on the ADMIN FUNCS menu,
there is nothing to reprint.
Reprint Merchant Receipt [66]
This prints a duplicate of the Merchant copy of the receipt.
1. Press the Admin key,select REPORTS,and select
TRANS INQ.
• If prompted,swipe your POS Admin card to print the
unmasked Card number on the duplicate receipt.
Do NOT press OK.
• If prompted,key in your Clerk ID.
2. Identify the transaction:
a. Press OK for all card types (ALL CARDS).
b. Key in the Card number, and press OK.
c. Key in the dollar amount,and press OK.
d. Scroll down to the correct type of transaction, andpress OK.
e. Key in the date of the transaction, and press OK.
3. Press F3 (DISPLAY).
4. Scroll down to the correct transaction,and press OK.
5. Press F3 (REPRINT).
The Merchant copy of the receipt is printed.
NOTE: If the transaction was a credit Purchase or a credit Refund
Correction and Signature Line is turned on, the signature
line is printed.
Helpful Hints
• To scroll through menus:use F1 to move down;use F3 to move
up.
• To select an item, scroll through the list until the item is
highlighted (e.g., .LOGON. vs.LOGON) then press OK.
• If the backlight goes off (i.e., the display and buttons lose
their green glow),press any key. NOTE:The keys continue to
function even when the backlight is off.
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