NEC Xen Master User manual

AnalogueAnalogue
AnalogueAnalogue
Analogue
TT
TT
Telephoneelephone
elephoneelephone
elephone
User GuideUser Guide
User GuideUser Guide
User Guide

Table of Contents
Table of Contents
GENERAL INFORMATION ...................................................................... 3
ANSWERING CALLS .............................................................................. 3
MAKING CALLS ....................................................................................... 4
PLACING A CALL ON HOLD ................................................................... 5
TRANSFERRING CALLS ........................................................................ 5
CONFERENCE....................................................................................... 6
CALL PARK ............................................................................................. 6
TONE OVERRIDE .................................................................................. 6
VOICE OVER .......................................................................................... 7
CALL FORWARDING ............................................................................. 7
PAGING ................................................................................................... 7
CALL PICKUP ......................................................................................... 8
DO NOT DISTURB ................................................................................. 8
ACCOUNT CODE ................................................................................... 8
ACCOUNT CODE FORCED/VERIFIED ................................................ 9
ACD/UCD ................................................................................................ 9
PROGRAMMING STATION SPEED DIAL ............................................... 9
QUICK REFERENCE GUIDE ............................................................... 10
NOTES.................................................................................................. 11

GENERAL INFORMATION
The following should be considered when reviewing this User Guide:
Access to many features is based on system assignments. Some access
codes may vary from those stated in this user guide and not all features may
be available from your telephone.
The FLASH or RECALL key located on certain models of Analogue Tele-
phones can be used in place of the Hookswitch.
ANSWERING CALLS
RINGING CALLS
Lift handset
Converse
Note: Distinctive ringing tones are provided for internal and outside calls.
Note: When Delayed Ringing feature is assigned, incoming calls will first ring
at a primary station. If the call is unanswered after a preprogrammed
time interval, calls will also ring at the assigned secondary station.
CALL ALLERT NOTIFICATION
With a call in progress:
Receive Call Alert Notification
Replace handset to disconnect the current call
Lift handset to converse with new call

MAKING CALLS
INTERNAL CALLS
Lift handset
Dial station number or “9” for the attendant (or reception)
Note: When calling a multiline telephone, dialling “1” after the station number
will change ringing to voice, or voice to ringing.
Note: To directly access a personal voice mailbox, dial 7after dialling the
station number.
OUTSIDE CALLS
Lift handset
Dial trunk access code i.e. 0
Dial telephone number
Converse
LAST CO/PBX NUMBER REDIAL
Lift handset
Dial Last Number Redial code #
Converse
STATION/SYSTEM SPEED DIAL
Lift handset
Dial Speed Dial code 77
Dial Speed Dial Memory location:
ZStation Speed Dial 80~99
ZSystem Speed Dial 00~79
Converse

MAKING CALLS (continued)...
TRUNK QUEUING
Upon receiving busy tone when all outside lines are busy:
Dial Trunk Queue set code 78
Replace handset
Note: When an outside line is available, your telephone will ring; lift handset and
place call (no need to dial Trunk Access code).
PLACING A CALL ON HOLD
EXCLUSIVE HOLD
With a call in progress:
Press Hookswitch
Note: Replacing the handset when a call is on hold will cause the held call to
immediately ring your station.
Note: Once a call is placed on hold, the telephone can be used to place
another internal or outside call, or access a feature (i.e. Call Pickup).
Replace handset to return to the original party.
TRANSFERRING CALLS
With a call in progress:
Press Hookswitch
Dial station number
Announce call (optional)
Replace handset
Note: If the called station is busy, replacing handset will initiate a camp-on. An
unanswered camp-on or ring transferred call will recall to your telephone
after a preprogrammed time interval.
Note: To return to the original party, press Hookswitch twice.
Note: To transfer a call directly to a personal voice mailbox, dial 7after dialling
the station number.

CONFERENCE
With an internal call in progress:
Press Hookswitch
Place second call (internal or external)
Announce conference
Press Hookswitch to establish conference
Note: Repeat above procedure to add a fourth party.
Note: No more than 1 outside party can participate in a conference.
Note: A conference may be placed on Hold by pressing Hookswitch. Replacing
the handset will cause the conference call to ring your telephone.
CALL PARK
With a call in progress:
Press Hookswitch
Dial Call Park set code 4»
Dial Call Park location 0~9
Replace handset
Note: If the dialled Call Park location is busy, dial another Call Park location
(0~9).
RETRIEVING A PARKED CALL
Lift handset
Dial Call Park retrieval code 4#
Dial Call Park location 0~9
Converse
TONE OVERRIDE
When calling a busy digital telephone:
Dial Tone Override code »
Wait for signalled party to answer

VOICE OVER
ORIGINATE
When calling a busy telephone:
Dial Voice Over Code 6
Announce message
ANSWER
With a call in progress:
Receive Voice Over announcement
Replace handset; first call is
terminated
Lift handset when phone rings
Converse with Voice Over originator
SET
List handset
Dial Call Forward set code:
ZForward All 41
ZForward Busy/No Answer 43
Dial destination station number
Replaced handset
Note: While set, Call Forward All will override Call Forward Busy/No
Answer setting.
CALL FORWARDING
FROM YOUR STATION
CANCEL
Lift handset
Dial Call Forward cancel code:
ZForward All 42
ZForward Busy/No Answer 44
Replace handset
PAGING
Lift handset
Dial Paging code:
INTERNAL
ZAll Zones 51
ZZone A 52
ZZone B 53
ZZone C 54
EXTERNAL
ZAll Zones 55
ZZone A 56
ZZone B 57
ZZone C 58
ZAll int. & ext. 59
Page
Wait for Meet-Me Answer or replace handset

CALL PICKUP DIRECT
Upon hearing ringing or voice
announcement at another telephone:
Lift handset
Dial Call Pickup Direct code 67
Dial station number of the telephone
to be answered
Converse
CALL PICKUP SYSTEM
Upon hearing ringing at another
telephone:
Lift handset
Dial Call Pickup code:
ZAll Calls 68
ZCO/PBX Line 6»
ZNight Call Pickup 69
Converse
CANCEL
Lift handset
Dial DND cancel code 42
Replace handset
SET
Lift handset
Dial DND set code 40
Replace handset
PAGING (Continued)...
MEET-ME ANSWER
Lift handset
Dial Meet-Me Answer code:
ZInternal page 5»
ZExternal page 5#
Converse
CALL PICKUP
DO NOT DISTURB
ACCOUNT CODE
With an outside call in progress:
Press Hookswitch
Dial Account Code access code ____
Dial Account Code (16 digits maximum)
Press Hookswitch to return to held call

ACCOUNT CODE FORCED/VERIFIED
To place an outside call:
Lift handset
Dial Forced Account Code access code ________
Dial Forced Account Code ______ (up to 13 digits)
Dial trunk access code i.e. 0and outside number
Note: When calling from a station that is assigned the Account Code Forced/
Verified feature, outgoing calls will only be processed after the dialled
Account Code is verifited.
ACD/UCD
LOG OFF
Lift handset
Dial access code ________
Dial 2
Replace handset
CANCEL
Lift handset
Dial DND cancel code 42
Replace handset
LOG ON
Lift handset
Dial access code ________
Dial 1
Replace handset
BREAK MODE
SET
Lift handset
Dial DND set code 40
Replace handset
Note: Break Mode is only available while an agent is logged on.
PROGRAMMING STATION SPEED DIAL
Lift handset
Dial Speed Dial Program code 76
Dial Speed Dial Memory location 80~99
Dial trunk access code i.e. 0(if necessary)
Dial telephone number to be stored
Replace handset

Dial 0 Dial Telephone Number
Dial #
Dial 77 Dial 00~99
Receive Trunk Busy Indication Dial 78
Dial Station Number
Reach Busy Station Dial »
Reach Busy Station Dial 6
Dial Station Number  7
Hookswitch
Hookswitch Dial Station Number
Hookswitch Dial Station Number 7
Hookswitch Place 2nd Call  Hookswitch
SET: Hookswitch  Dial 4»Dial 0~9
RETREIVE: Dial 4# Dial 0~9
Receive Voice Over  Replace handset Lift
handset  Converse
Dial 51~54 Page
Dial 55~59 Page
Dial 68 for All Calls
6* for CO/PBX Calls
Dial 67 Dial Station Number
SET: Dial 41 for Forward All

Dial Destination Station
43 for Busy/No Answer

Dial Destination
Station
CANCEL: Dial 42 for Forward All
44 for Busy/No Answer
Dial 76  Dial 80~99  Dial Trunk Access Code
 Dial telephone number
OUTSIDE CALLING
Outside Call
Last CO/PBX Number Redial
Speed Dial
Trunk Queue
INTERNAL CALLING
Station Call
Tone Override
Voice Over Originate
Quick Transfer to Voice Mail
WITH A CALL IN PROGRESS
Hold
Transfer
Quick Transfer to Voice Mail
Conference
Call Park System
Voice Over Answer
FROM THE INTERCOM
Internal Paging
External Paging
Call Pickup
Call Pickup Direct
Call Forward
Programming Speed Dial
QUICK REFERENCE GUIDE

Notes

The material contained herein is subject to change without prior notice
at the sole discretion of NEC Business Solutions Pty Ltd
Version 1 3/01 Doc. No.: A6-324000-642-30 Copyright © NEC Business Solutions Pty Ltd, 2002