Neopost IJ-15K User manual

1
ORIG0060-1
4131934X/C
17/09/2008
INTRODUCTION
Congratulations for choosing the Neopost IJ-15K mailing ma-
chine. The IJ-15K is the result of the expertise and innovative
capabilities of the worldwide Neopost group and using ink jet
technology, it will integrate into your working environment to
enhanceyourmailprocessingoperation.
TheIJ15Kmailingsystemisdedicatedtotheproductioninserter
environment connected either mechanicaly or electronically to
highspeedinserterupto15Kenvelopes/hour.
TheIJ-15Kisauniquecommunicationtoolforyourcompany.Its
high quality printing combined with its integrated library of
advertisementmessages,mailclasstextsandfreeformattextwill
give you extra tools to enhance your company’s image and the
impactofyourmail.
The IJ-15K has many capabilities that are important to your
business:
Aswellasbeingproductive(upto250lettersperminute),theIJ-
15Kisdesignedtobeauserfriendlymachinethatcanfitintothe
productionenvironmentwithitsinnovativeandattractivedesign,
simple user settings and very low noise level. The high volume
capacity ink system makes it easy and safe to handle, and the
userinterfaceisparticularlyclearwithatouchgraphicdisplayand
popupmenus.
TheIJ-15Kisadaptableandassuchcanhandlemanydifferent
typesofmail.Themachinecanbeusedtoprocess,inacontinuous
cycle, items of different sizes (ranging from postcards to large
flats)anditemsofvariousthickness(upto5/8inch),withautomatic
imprintshift.Forthickermailitemsorpackages,adhesivelabels
canbeautomaticallydispensed.
It’s automatic thickness adjustment and inkjet printing ensure
reliableprocessingandqualityimprintsincludingthickanduneven
material.
You will very soon discover by yourself that the IJ-15K is the
ultimateinqualityandproductivityformailprocessingequipment.
All manuals and user guides at all-guides.com
all-guides.com

2
ORIG0060-2
4131934X/C
17/09/2008
WARNING!
DonotremoveanysecuredcoversorattempttorepairtheIJ-15Kby
yourself,therearenouserserviceablepartscontainedandtheIJ-15K
productislicensedforuseonlyundertheconditionsofthePostOffice
rules.Thislicenseisissuedsubjecttotheproductbeingsecureatall
times.Anyremovalofcoversordis-assemblyoftheproductwillresult
in the license being revoked and may result in the Post Office
requesting Neopost to remove the product from use.
The inking system used within the IJ-15K contains Post Office
approved ink. This cartridge should not be tampered with in any way
or the use of non approved inks be attempted. This will breach any
Post Office licence agreement on the product and may result in the
Post Office requesting Neopost to remove the product from use.
FCC COMPLIANCE STATEMENT
This equipment has been tested and found to comply with the limits
for a Class A digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmfulinterferencewhentheequipmentisoperatedinacommercial
environment.Thisequipmentgenerates,uses, andcanradiate radio
frequencyenergyand,ifnotinstalledandusedinaccordancewiththis
instruction manual, may cause harmful interferences to radio com-
munications.Operationofthisequipmentinaresidentialareaislikely
tocauseharmful interference, in whichcasetheuser will berequired
to correct the interferences at his own expense.
The internal modem of this equipment complies with Part 68 of the
FCC rules.
INSTALLATION
The power plug on this equipment is intended to serve as the device
forisolationoftheelectricalsupply.Theequipmentshouldbeinstalled
in close proximity to easily accessible electrical outlet and telephone
wall connector.
No part of this document may be reproduced or transmitted in any
form or by means, electronic or mechanical, for any purpose without
the express written permission of Neopost.
Copyright© Neopost 2006
All manuals and user guides at all-guides.com

3
ORIG0060-3
4131934X/C
17/09/2008
TABLE OF CONTENTS
GETTING STARTED .............................................7
SECTION A: BASIC FUNCTIONS ........................9
1. OVERALL PRESENTATION ................................................ 11
1.1 Overview ................................................................ 11
1.1.1 Overallview ................................................... 11
1.1.2 Overallinsideview ......................................... 12
1.1.3 Touchscreenandkeyboard............................ 13
1.2 Installingthe machine.............................................. 15
1.2.1 Preparethe mailingmachine ......................... 15
1.2.2 Connectionsat the rearof themachine .......... 16
1.2.3 Inkreservoirandprinthead ............................. 18
1.3 ConnectingTheMailingMachineToAnInserter ........ 21
2. PROTECTING THE MACHINE BY AN ACCESS PIN CODE 22
3. ENTERING POSTAGE VALUE AND PROCESSING MAIL 23
3.1 EnteringAPostage Value....................................... 24
3.2 USINGVALUES..................................................... 27
3.2.1 InserterNOTConnected to theMailingMachine
(NOTCONN.)................................................. 27
3.2.2 InserterConnectedto the MailingMachine
(ELECTROor SERIAL).................................. 27
3.3 Processing Mail ..................................................... 28
3.3.1 InserterNOTConnected to theMailingMachine
(NOTCONN.)................................................. 28
3.3.2 InserterConnectedToTheMailingMachine
(ELECTROor SERIAL).................................. 29
3.3.3 Passthrough mode........................................ 29
3.3.4 Autocleanprocess ......................................... 30
3.3.5 Dateadvancefunction.................................... 32
4. MODIFYING OF THE IMPRINT ..........................................34
All manuals and user guides at all-guides.com

4
ORIG0060-4
4131934X/C
17/09/2008
5. CONNECTING TO DEPARTMENTS..................................36
6. CONNECTING TO POSTAGE-ON-CALL® SERVER ........38
6.1 Adding Postage ..................................................... 38
6.2 Clearinga PO lockout ............................................ 39
6.3 Completing an interrupted add postagetransaction 40
7. USING OPTIONAL STATUS LIGHTS TOWER ..................41
8. PC CONNECTION ...............................................................42
SECTION B: ADVANCED FUNCTIONS .............43
1. ADDITIONAL OPERATIONS PERFORMED BY THE MA-
CHINE ...................................................................................45
1.1 Printingon labels.................................................... 45
1.2 Dateprinting........................................................... 45
1.3 Messageprinting.................................................... 45
1.4 Reportprinting........................................................ 46
2. MACHINE CONFIGURATION PRINTING (SUPERVISOR
MODE) ..................................................................................55
2.1 EnablingThe Supervisor Mode............................... 55
2.2 User setup(insupervisor mode) ............................. 59
2.3 Supervisor setup .................................................... 59
2.3.1 Securityandhighvalue alert........................... 60
2.3.2 Lowfundsalert............................................... 61
2.3.3 Time .............................................................. 62
2.3.4 Time-out......................................................... 63
2.3.5 Touchscreen calibration.................................. 66
2.3.6 Serial Port Setup ........................................... 67
2.3.7 Inkspittingmanagement ................................ 68
2.4 Display setup ......................................................... 69
2.5 Departments .......................................................... 69
2.6 Print alignmentsetup .............................................. 71
2.7 Reports .................................................................. 72
2.8 Inkinformation ........................................................ 73
All manuals and user guides at all-guides.com

5
ORIG0060-5
4131934X/C
17/09/2008
2.9 Postalservices....................................................... 74
2.10 Downloadinganadvertisement slogan ................... 76
2.11 Textmodification..................................................... 78
2.12 Exitingthe supervisor mode.................................... 79
SECTION C: MACHINE CONFIGURATION .......81
1. MAILING MACHINE GENERAL CONFIGURATION...........83
2. CONFIGURATION OF THE MAIN SCREEN DISPLAY ......84
2.1 InfoArea................................................................. 84
2.2 Batchconfiguration area......................................... 86
SECTION D: MAINTENANCE.............................87
1. TROUBLE SHOOTING .......................................................89
1.1 Misfeedin themailing machine............................... 89
1.2 Machineproblems.................................................. 91
2. GENERAL MAINTENANCE .................................................93
2.1 Rollercleaning........................................................ 93
2.2 Printheadcleaning.................................................. 94
2.3 Removingthe postage meter.................................. 95
2.4 Touchscreenprecautions ........................................ 96
SECTION E: MAINTAINING YOUR POSTAGE-ON-
CALL® ACCOUNT..........................................97
1. ACCOUNT NUMBER...........................................................99
2. ACCOUNT BALANCE ..........................................................99
3. POST OFFICE REGULATIONS ..........................................99
4. NO DEPOSIT POSTAGE-ON-CALL ACCOUNT ..............100
5. STANDARD DEPOSIT POSTAGE-ON-CALL ACCOUNT 100
All manuals and user guides at all-guides.com

6
ORIG0060-6
4131934X/C
17/09/2008
SPECIFICATIONS ............................................ 103
ORDERING SUPPLIES..................................... 104
INDEX ................................................................ 106
All manuals and user guides at all-guides.com
all-guides.com

GettingStarted 7
ORIG0060-7
4131934X/C
17/09/2008
GETTINGSTARTED
1 Placeenvelopesinyourinserter.
2 Configureinsupervisormodetheratesonthemailingsystem
bydoingthefollowing:
-Log inusing theSupervisor Pincode.
- Pressthe«BatchConfig»areatoenterratesprogramming
section.
- Pressthe SETUP keytobeabletomodifythepresettvalues.
-Defineamailclassandan amountforRATE1,RATE2...
to RATE 10.
-Validateyoursettingbypressing OK .
-LogoutfromtheSupervisor.
3 Configureinusermodethepostagetobeusedforthebatchof
envelopesbydoingthefollowing:
- Pressthe«BatchConfig»areatoenterratesprogramming
section.
-Select«settingA»,«settingB»and«settingC»(Settings
BandCarehiddenifyouhaveamechanicalconnection)
-For each setting, choose a rate class inthe list.
-Validateyoursettingbypressing OK .
4 Startmetering
Eitherpress START
STOP withmechanical connection,or send«start
order»fromtheinserterwithelectronicconnection(assumingthe
connectionhasbeenenabledwhenyouhaveconnectedthecable
betweentheinserterandthemailingmachine).
Congratulations! You have succeeded in metering your first
envelope.
All manuals and user guides at all-guides.com

8
ORIG0060-8
4131934X/C
17/09/2008
Special icons
Signals an essential piece of information that cannot be
missed.
Signals an important issue.
Indicates an interesting idea or trick
Illustrates through an example
All manuals and user guides at all-guides.com

9
ORIG0060-9
4131934X/C
17/09/2008
SECTIONA:BASICFUNCTIONS
1. OVERALLPRESENTATION ............................................. 11
1.1 Overview 11
1.1.1 Overallview 11
1.1.2 Overallinsideview 12
1.1.3 Touchscreen andkeyboard 13
1.2 Installingthemachine 15
1.2.1 Preparethe mailing machine 15
1.2.2 Connectionsat therear ofthe machine 16
1.2.3 Inkreservoirandprinthead 18
1.3 Connectingmailingmachine toan inserter 21
2. PROTECTINGTHEMACHINEBYANACCESSPINCODE 22
3. ENTERINGPOSTAGE VALUEANDPROCESSINGMAIL 23
3.1 EnteringAPostageValue 24
3.2 USINGVALUES 27
3.2.1 InserterNOT Connected tothe Mailing Machine
(NOTCONN.) 27
3.2.2 InserterConnected totheMailing Machine
(ELECTROorSERIAL) 27
3.3 ProcessingMail 28
3.3.1 InserterNOT Connected tothe Mailing Machine
(NOTCONN.) 28
3.3.2 InserterConnectedToTheMailingMachine
(ELECTROorSERIAL) 29
3.3.3 Passthrough mode 29
3.3.4 Autocleanprocess 30
3.3.5 Dateadvancefunction 32
4. MODIFYING OF THE IMPRINT ........................................34
5. CONNECTINGTODEPARTMENTS..................................36
6. CONNECTINGTOPOSTAGE-ON-CALL®SERVER.........38
6.1 AddingPostage 38
6.2 Clearing a PO lockout 39
6.3 Completinganinterrupted addpostagetransaction 40
7. USING OPTIONALSTATUS LIGHTS TOWER.................41
8. PCCONNECTION ............................................................42
All manuals and user guides at all-guides.com

10
ORIG0060-10
4131934X/C
17/09/2008
All manuals and user guides at all-guides.com

Overallpresentation 11
ORIG0060-11
4131934X/C
17/09/2008
1. OVERALL PRESENTATION
1.1 Overview
1.1.1 Overallview
cover
touch
screen
control
panel
keyboard
ON/OFF
switch
(rear)
memory
card
reader
paper
path
modem
connector
(rear)
pre-cut
label
dispenser inkreservoir cover
All manuals and user guides at all-guides.com
all-guides.com

Overallpresentation12
ORIG0060-12
4131934X/C
17/09/2008
1.1.2 Overall inside view
ink
reservoir printhead postage meter
All manuals and user guides at all-guides.com

Overallpresentation 13
ORIG0060-13
4131934X/C
17/09/2008
1.1.3 Touch screen and keyboard
advertisement
postage
value
date
selectionkeys
linkedto
touchkeys onthescreen
working
mode
warning
message
userdefined
listof
parameters
text
signallight
statuswhen
connected
batch
configuration
00.00
0
LOW POSTAGE
XX/XX/XXXX
DEPT 1 MARKETING TOI XXXXXX
DEPT
AD DIE
1
TEXT
1
ABC
MODE
PRESORT
REPORT
ON
LIGHT
LETTER
BOX
NEW
BATCH CONFIG INFO
HOME LOGIN CLEAN
All manuals and user guides at all-guides.com

Overallpresentation14
ORIG0060-14
4131934X/C
17/09/2008
lockingandstandbymode
RESET returntomainmenuwithdefaultsettings
labelmodeselection
Cinputvaluereset-clear
START
STOP
switchingon/offenvelopeorlabelfeed whenno
electronicconnectionwiththeinserter.
0to 9numericentrykeys
OK or OK validatingaselection
ESCAPE returntopreviousmenuwithnovalidation
HOME returntomainmenuwithnovalidation(except
timeout)
LOGIN accesstoSupervisormodeandServicemode
everytime
LOGOUT returntoUsermode
indicates that there are other choices or
selectionsinthenextpage
indicates that there are other choices or
selectionsinthenextandpreviouspages
indicates that there are other choices or
selectionsinthepreviouspage
All manuals and user guides at all-guides.com

Overallpresentation 15
ORIG0060-15
4131934X/C
17/09/2008
1.2 Installing the machine
1.2.1 Prepare the mailing machine
The mailing machine has to be installed on a flat, horizontal
surface.Itisalwaysnearaninserter,connectedornotelectronically.
Pleaseallowsufficientfreespaceasfollows:
-abovethemachinetoenabletheopeningofthecovers.
-attherearofthemachineforcooling.
WiththeO/Iswitchinthe“ O ” position,connectthepowercordto
therearof themachine and toan 110V ACelectrical outlet.
Insertoneendthetelephonecableintothemodemconnectorat
therearofthemachineandtheothertoananalogtelephonewall
jacktoenablePostage-On-Call®resettingconnection.
Forsecuritypurposes,pleaseensurethatalltheitemsare
correctlyassembledprior toswitch on theconfiguration.
All manuals and user guides at all-guides.com

Overallpresentation16
ORIG0060-16
4131934X/C
17/09/2008
be sure to
installthe
black
terminator
plughere
Printer
terminator
Port 4
(1) Specific optional cable provided by the production folder
insertermanufacturer.
A connection error may generate a failure.
1.2.2 Connections at the rear of the machine
Connections at the rear of the mailing machine
Modem
Port 2
Port1:
Optionallight
Port 3
Inserter
connector
(1)
All manuals and user guides at all-guides.com
all-guides.com

Overallpresentation 17
ORIG0060-17
4131934X/C
17/09/2008
ACpower outlet
Inserter
connector
All manuals and user guides at all-guides.com

Overallpresentation18
ORIG0060-18
4131934X/C
17/09/2008
1.2.3 Ink reservoir and printhead
ItispossibletoreplacethereservoirwhenthemachineisOFFor
whilemachineisrunninguntilthefinal"inkout"messageappears.
Topreventunprimingofthesystem,thisoperationshouldlastless
thanoneminute.Ifittakeslonger,themachinewillstopautomaticaly
untilltheusercompletestheoperationandrestartsthemachine.
It is possible to replace the printhead when the machine is
switchedon(nopossibilitywhenthemachineisOFF).
WHEN TO REPLACE INK RESERVOIR OR
PRINTHEAD
- Whenthemessage"inklow"isdisplayed,printingmaycontinue;
- When the message "ink very low" is displayed, printing may
continue, but it is strongly recommended to replace the ink
reservoir;
- When the message “ink out” appears, ink reservoir must be
replacedbeforecontinuingoperation.
In the first and second cases, it is possible to replace the
ink reservoir while machine is running.
INK RESERVOIR REPLACE-
MENT PROCESS
If the machine is not running,
switchmachineOFF,then:
- Open the reservoir
door(1).
- Press on the front of
the ink reservoir (2),
thenontherighthand
side (3) in order to
removeit.
(1)
(2) (3)
All manuals and user guides at all-guides.com

Overallpresentation 19
ORIG0060-19
4131934X/C
17/09/2008
- Open the top cover and printhead
cover:theprintheadwillmovetothe
“replacement”position.
- Remove ink
reservoir.
- Insertthenewink
reservoir.
- Press on the
front of the ink
reservoir (1),
then on the left
hand side (2) in
order to lock it.
- Close the
reservoir door
(3).
- Switchmachine
ON.
PRINTHEAD REPLACEMENT
The machine must be switched on.
(1)
(2)
(3)
All manuals and user guides at all-guides.com

Overallpresentation20
ORIG0060-20
4131934X/C
17/09/2008
- Pressonthefrontoftheprintheadinorderto
removeit.
- Removeit.
- Insertthenewprinthead.
- Lockitinpositionbypinchingtherearofthe
printhead.
- Closetopcover(theprintheadisautomatically
resetinthe“protection”position).
All manuals and user guides at all-guides.com