Overland Storage NEO S-Series User manual

Overland
Storage
NEO®S-Series Tape Library
Service Manual
January 2015
10400666-001

NEO S-Series User Guide
10400666-001 © 2014 Overland Storage, Inc. Page 2
©2015 Overland Storage, Inc. All rights reserved.
Overland®, Overland Storage®, ARCvault®, DynamicRAID®, GuardianOS®, NEO®, NEO Series®, PowerLoader®, Protection OS®, RAINcloud®, REO®, REO 4000®, REO
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trademarks of Overland Storage, Inc.
Tandberg Data®, AccuGuard®, AccuVault®, DPS1000 Series®, DPS1100®, DPS1200®, DPS2000®, Magnum®, QuikStation®, QuikStor®, RDX®, RDXPRO®, StorageLibrary®,
StorageLoader®, Tandberg SecureService®, Tandberg StorageLibrary®, and VXA®are registered trademarks of Tandberg Data, Inc.
RapidRebuild™, SnapExpansion XSR™, SnapScale X4™, SnapServer DX Series™, SnapServer XSD Series™, SnapServer XSD 40™, SnapServer XSR Series™,
SnapServer XSR 40™, SnapServer XSR 120™, and SnapServer Manager™ are trademarks of Overland Storage, Inc.
BizNAS™ and QuadPak™ are trademarks of Tandberg Data, Inc.
All other brand names or trademarks are the property of their respective owners.
The names of companies and individuals used in examples are fictitious and intended to illustrate the use of the software. Any resemblance to actual companies or
individuals, whether past or present, is coincidental.
PROPRIETARY NOTICE
All information contained in or disclosed by this document is considered proprietary by Overland Storage. By accepting this material the recipient agrees that this
material and the information contained therein are held in confidence and in trust and will not be used, reproduced in whole or in part, nor its contents revealed to
others, except to meet the purpose for which it was delivered. It is understood that no right is conveyed to reproduce or have reproduced any item herein disclosed
without express permission from Overland Storage.
Overland Storage provides this manual as is, without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose. Overland Storage may make improvements or changes in the product(s) or programs described in this manual at
any time. These changes will be incorporated in new editions of this publication.
Overland Storage assumes no responsibility for the accuracy, completeness, sufficiency, or usefulness of this manual, nor for any problem that might arise from the use
of the information in this manual.

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Contents
1Introduction ................................................................................................................................... 5
Document Purpose.....................................................................................................................................51.1
Product Warranty Caution ..........................................................................................................................51.2
2General Warnings.......................................................................................................................... 6
Document Conventions: .............................................................................................................................62.1
General Product Warnings .........................................................................................................................62.2
3Troubleshooting............................................................................................................................ 8
Installation problems...................................................................................................................................83.1
SCSI ID ..........................................................................................................................................83.1.1
SCSI host adapter installation ...........................................................................................................83.1.2
LUN scanning .................................................................................................................................83.1.3
SCSI cabling ...................................................................................................................................83.1.4
Termination.....................................................................................................................................83.1.5
Compatibility ..................................................................................................................................93.1.6
Backup application installation..........................................................................................................93.1.7
Device driver installation..................................................................................................................93.1.8
Troubleshooting table...............................................................................................................................103.2
Removing stuck tape cartridges from the library......................................................................................143.3
Emergency release...................................................................................................................................153.4
Upgrade the library firmware ....................................................................................................................153.5
General diagnostic....................................................................................................................................163.6
1.6.1 System test..................................................................................................................................16
Slot-to-Slot test............................................................................................................................163.6.1
Library verify test.........................................................................................................................163.6.2
Error codes ...............................................................................................................................................173.7
1.7.4 Error messaging..........................................................................................................................17
Error structure .............................................................................................................................173.7.1
OCP error reporting.....................................................................................................................173.7.2
RMU error reporting ....................................................................................................................183.7.3
Main error codes .........................................................................................................................193.7.4
Sub error codes related to the robotic.........................................................................................273.7.5
Sub error codes related to the library..........................................................................................293.7.6
4Servicing...................................................................................................................................... 30
Possible tools needed...............................................................................................................................304.1
Electrostatic discharge..............................................................................................................................304.2
Removing a tape drive..............................................................................................................................314.3

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Replacing a tape drive..............................................................................................................................314.4
Removing the library controller.................................................................................................................324.5
Replacing the library controller.................................................................................................................324.6
Removing a power supply ........................................................................................................................334.7
Replacing the power supply .....................................................................................................................334.8
Servicing a magazine ...............................................................................................................................344.9
Removing the base chassis......................................................................................................................344.10
Preparing to remove the base chassis........................................................................................344.10.1
Removing the base chassis from the rack..................................................................................354.10.2
Replacing the base chassis......................................................................................................................354.11
5Packaging before transportation................................................................................................ 36
6Technical specifications............................................................................................................. 39
Hardware specifications............................................................................................................................396.1
Operating environment.............................................................................................................................406.2
Maximum storage capacity and data transfer rate ...................................................................................416.3
7Agency Certifications.................................................................................................................. 43
Recycling and disposal.............................................................................................................................437.1
Device standards......................................................................................................................................447.2
CE mark....................................................................................................................................................447.3
ETL mark ..................................................................................................................................................447.4
FCC (United States) .................................................................................................................................457.5
Canadian verification................................................................................................................................457.6

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1 Introduction
Document Purpose1.1
This document provides information to install, operate, and upgrade the NEO S-Series Scalable Tape Library.
The instructions are intended for the trained System Administrators and technicians who need physical and
functional knowledge of the S-Series library.
The main components are:
Base library
Expansion module
Product Warranty Caution1.2
The customer should only perform the service and repair actions on the tape library components listed in this
document. Any other actions needed should only be performed by an authorized service center.
The warranty for the tape library shall not apply to failures of any unit when:
The tape library is repaired or modified by anyone other than the manufacturer’s personnel or approved
agent.
The tape library is physically abused or used in a manner that is inconsistent with the operating
instructions or product specification defined by the manufacturer.
The tape library fails because of accident, misuse, abuse, neglect, mishandling, misapplication, alteration,
faulty installation, modification, or service by anyone other than the factory service center or its approved
agent.
The tape library is repaired by anyone, including an approved agent, in a manner that is contrary to the
maintenance or installation instructions supplied by the manufacturer.
The manufacturer's serial number tag is removed.
The tape library is damaged because of improper packaging on return.
Warranty will become immediately void in the event of unauthorized repairs or modifications.

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2 General Warnings
Document Conventions:2.1
WARNING
Indicates that failure to follow directions could result in bodily harm or
death.
CAUTION
Indicates that failure to follow directions could result in damage to
equipment or data.
!
IMPORTANT
Provides clarifying information or specific instructions.
NOTE
Provides additional information.
TIP
Provides helpful hints and shortcuts.
General Product Warnings2.2
DANGER
High voltage
Risk of electric shock
Do not remove covers (top, bottom or rear). No user-serviceable
parts are inside.
Refer servicing to qualified service personnel.
WARNING
Product Weight
Risk of personal injury
Before lifting a library:
Observe local health and safety requirements and guidelines for
manual material handling.
Remove all tapes to reduce the weight.
Remove all tape drives to reduce the weight.
Obtain adequate assistance to lift and stabilize the library during
installation or removal.
Risk of damage to devices
When placing a library into or removing the library from a rack:
Extend the rack’s leveling jacks to the floor.
Ensure that the full weight of the rack rests on the leveling jacks.
Install stabilizing feet on the rack.
Extend only one rack component at a time.

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CAUTION
Static Sensitive
Risk of damage to devices
A discharge of static electricity damages static-sensitive devices or
micro circuitry.
Proper packaging and grounding techniques are necessary
precautions to prevent damage.
NOTE

Ventilation – Place the product in a location that does not interfere with
proper ventilation.
Heat – Place the product in a location away from heat sources.
Power sources – Connect the product to a power source only of the type
directed in the operating instructions or as marked on the product.
Power cord protection – Place the AC line cord so that it is not possible to be
walked on or pinched by items placed upon or against it.
Object and liquid entry – Insure that objects do not fall onto and that liquids
are not spilled into the product’s enclosure.

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3 Troubleshooting
This chapter provides information for verifying correct installation and troubleshooting the library.
Installation problems3.1
Problems encountered during the installation of the library are usually caused by improper SCSI bus configuration,
application software configuration errors, or an incorrectly configured operating system.
If the used application software is not communicating with the library after installation, check the following:
SCSI ID3.1.1
The library uses a single SCSI ID. Depending on other devices attached to the same SCSI bus and their SCSI IDs,
change the SCSI ID of the library or tape drive before use the library.
Review the manuals for the other devices on the SCSI bus or the operating system to determine which SCSI IDs are
currently in use.
SCSI host adapter installation3.1.2
1. Verify that the SCSI host adapter is installed correctly.
Refer to the manual that came with the SCSI host adapter for installation and troubleshooting instructions.
2. Pay particular attention to any steps describing the settings of various jumpers and/or switches on the host adapter,
if applicable.
3. Make sure that the host adapter is properly seated in the motherboard slot and the operating system correctly detects
the host adapter.
4. Make sure that the proper device driver is installed for the SCSI host adapter.
LUN scanning3.1.3
Use dual LUNs to control the tape drive (LUN 0) and library robotic (LUN 1). These models require an HBA that
supports LUN scanning and LUN scanning must be enabled.
SCSI cabling3.1.4
1. Verify that all SCSI cables are securely connected at both ends.
2. Check the length and integrity of the SCSI cabling.
3. Check the SCSI connector for bent pins.
The length of the internal SCSI cabling inside the library is 2 feet (60 cm). This length must be included in any
calculations of cable length.
•For LVD SCSI the maximum length for a single device is 82 feet (25 meters).
•For multiple devices, the maximum combined internal/external length is 40 feet (12 meters).
•If you have a combination of LVD and SE devices on the bus, the maximum cable length reverts to the SE
specification, which for ultra devices is 10 feet (3 meters) for four or fewer devices, and 5 feet (1.5 meters) for
more than four devices.
Termination3.1.5
If the library is the only SCSI device — other than the SCSI host adapter — on the selected SCSI bus, it must be
terminated. Likewise, if the library is physically the last SCSI device on the SCSI bus, it must be terminated.
Only the devices physically located at the beginning and end of the SCSI bus should be terminated.
Refer to the manuals supplied with other devices on the SCSI bus for information on enabling or disabling termination
on those devices.

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If available, take the terminator from the accessories bag. The supplied terminator is “dual mode” and will work on both
Low-Voltage Differential (LVD) and Single Ended (SE) SCSI buses.
To terminate the library, see Chapter Connecting the parallel SCSI cable, Page Error! Bookmark not defined..
Check all SCSI and power connections and confirm that the library is attached to a valid SCSI SE or LVDS bus.
Compatibility3.1.6
Ensure that the library is compatible with the SCSI host adapter and backup application you plan to use. For a list of
compatible SCSI adapters and application software, check with your SCSI host adapter manufacturer or backup
application vendor.
NOTE
The host bus adapter for the library should be SCSI-3 LVDs. A
single-ended SCSI host bus adapter will severely degrade
performance. Also, if there is any SE devices on the same SCSI bus,
the entire SCSI bus will negotiate down to SE speed and severely
degrade performance
Backup application installation3.1.7
Refer to the documentation included with your backup application for instructions on how to verify proper installation.
Some backup software packages require an additional module to communicate with the library robotics.
Device driver installation3.1.8
Make sure that the proper device driver, if applicable, is installed for the library. Contact your support representative for
more information
NOTE
Many backup applications use their own drivers for the library and
tape drive. Before installing a driver, make sure it will not be in
conflict with the software.

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Troubleshooting table3.2
Problem
Solution
Poor throughput performance
•Try a new tape. A marginal tape can cause performance problems due to
bad spots on the tape requiring retries.
•Backing up data that compresses poorly or is already compressed will
lower performance.
•Check the size of the files. Small file size can impact performance.
•Confirm that the backup application is utilizing block sizes of at least
32KB, preferably 64KB. Refer to the backup application documentation
for details.
•Check the network bandwidth from the host computer. If you are backing
up data over a network, consider comparing to a local-only backup.
•Make sure the backup server has enough memory to handle the bandwidth
of the backup or restore.
•Clean the tape drive with:
OCP, see Chapter Cleaning tape drives, Page Error! Bookmark not
defined..
RMU, see Chapter Cleaning tape drive(s), Page Error! Bookmark not
defined..
Cleaning
Cannot load the cleaning
cartridge •Make sure you are using an Ultrium universal cleaning cartridge.
See Chapter Tape cartridge type, Page Error! Bookmark not defined..
•Contact your service representative.
Device Not Detected on SCSI Bus
Connected to a high voltage
differential SCSI bus/host
adapter
•Attach device to a LVDS SCSI host adapter/bus.
•SCSI cable length exceeded, use shorter cable, or removes other devices
from the bus.
•Check for conflicting SCSI IDs.
•Check that the HBA supports LUN scanning and this feature is enabled.
•Device not properly terminated. See Chapter Termination, Page 8.
•Power up device before powering up the host computer.
•Check that the device has been powered up and is not in an error state.
•Check the SCSI connector for bent pins.