Pitney Bowes DM125 Manual

Operator Guide
Canada English Version
Digital Mailing System DM125

SV62667 Rev. A 10/11
©2011 Pitney Bowes Inc. All rights reserved. This book may not be
reproduced in whole or in part in any fashion or stored in a retrieval
system of any type or transmitted by any means, electronically or
mechanically, without the express, written permission of Pitney Bowes.
We have made every reasonable effort to ensure the accuracy and
usefulness of this manual; however, we cannot assume responsibility
for errors or omissions or liability for the misuse or misapplication of
our products.
Due to our continuing program of product improvement, equipment
and material specifications as well as performance features are
subject to change without notice. Your digital mailing system may not
have some of the features described in this book. Available features
vary, depending on the model of your mailing system, installed
options, system software level, how your system is set up and the
country it is designed to operate in.
E-Z Seal, Postage By Phone, and PC Meter Connect™ are
trademarks or registered trademarks of Pitney Bowes Inc.

iv
Industry Canada
This product meets the applicable Industry Canada technical specifications.
The Ringer Equivalence Number (REN) is an indication of the maximum
number of devices allowed to be connected to a telephone interface. The
Ringer Equivalence Number (REN) of this terminal equipment is 1.0. The
termination on an interface may consist of any combination of devices
subject only to the requirement that the sum of the RENs of all devices does
not exceed five.
The abbreviation, IC, before the registration number signifies that registration
was performed based on a Declaration of Conformity indicating that Industry
Canada technical specifications were met. It does not imply that Industry
Canada approved the equipment.
Servicing
This equipment is not intended to be serviceable. Please refer to the
warranty information if problems occur. The responsible party is Pitney Bowes
Canada. All service and supply inquiries can be done by calling 1-800-672-
6937 and following the telephone prompts. Customer Service
Representatives are available Monday through Friday, 8:00 AM - 8:00 PM ET.

v
Machine Identification
Product Name: DM125 Digital Mailing System
Model Number: PREC
Resources
For direct questions or support, call the Pitney Bowes Customer
Centre 1.800.672.6937 (M-F 8:00 AM to 8:00 PM E.T.) or visit
www.pitneybowes.ca.
To order Pitney Bowes supplies and accessories, go to:
www.pitneybowes.ca and click on Supplies
www.pitneybowes.ca and click on My Account
To download the latest version of PC Meter Connect™software, go to:
www.pitneybowes.ca/support/default.asp and click the link to
download the software to your PC for installation.
To contact the Canada Post (CPC), visit: www.canadapost.com
Pitney Bowes Contact List

vii SV62667 Rev. A
Table of Contents
1 • Introduction
What's in this Guide ................................................................. 1-2
About Your Digital Mailing System ........................................... 1-3
Postal Requirements................................................................ 1-3
Sections of the Meter Stamp.................................................... 1-4
About IntelliLink™ .................................................................... 1-4
About Constant Connection (LAN Network) ............................ 1-5
About PC Meter Connect™Desktop Application...................... 1-5
Other Sources of Information................................................... 1-6
Important Safety Notes ............................................................ 1-7
Important Telephone Safety Instructions.................................. 1-8
2 • Getting to Know Your System
Parts of the Machine ................................................................ 2-2
Control Panel ........................................................................... 2-4
Connections on Back of Machine ............................................ 2-6
3 • Running Mail
Powering Up and Accessing Home Screen ............................. 3-1
Checklist Before Running Mail................................................. 3-2
Checking Funds (Postage) Availability in Machine .................. 3-3
At a PC Using PC Meter Connect™.................................. 3-3
At Mailing Machine ............................................................ 3-3
Printing a $0.00 Meter Test Print.............................................. 3-4
Selecting an Account to Track Postage (Optional)................... 3-5
Adding an Advertisment to Meter Indicia (Optional)................. 3-6
At a PC Using PC Meter Connect™.................................. 3-6
At Mailing Machine ............................................................ 3-7
Applying Postage - Basics ...................................................... 3-8
Processing Lettermail With the Optional Scale........................ 3-9
Processing Lettermail Without the Optional Scale..................3-11
Processing a Parcel With Optional Parcel Rating Module ..... 3-13
Processing a Parcel Without Parcel Rating Module .............. 3-15
Adding Postage to Correct Mail Piece ................................... 3-18
Correcting a Date on a Mail Piece ......................................... 3-20
Printing a Statement of Mailing or Manifest Payment ............ 3-22
Checking and Clearing Batch Count...................................... 3-24

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4 • Printing Options
Printing Options Overview ....................................................... 4-1
Printing a $0.00 Meter Test Print.............................................. 4-2
Sections of the Meter Stamp.................................................... 4-3
Auto-Advance of Printed Date for the Meter Stamp................. 4-3
Manually Advancing Printed Date for the Meter Stamp ........... 4-3
Setting the Machine to Today's Date........................................ 4-6
Bypass Printing and Seal Envelope Only ............................... 4-6
Printing Date and Time on Incoming Mail ................................ 4-7
Printing Ad, Date, and Time on Incoming Mail ......................... 4-8
Printing an Envelope Ad on Incoming Mail .............................. 4-9
Adjusting Horizontal Print Position .........................................4-11
5 • Normal and Custom Presets
What is a Preset?..................................................................... 5-1
Why Should I Use Presets? ..................................................... 5-1
Normal Preset ......................................................................... 5-2
Viewing the Values of the Normal Preset .......................... 5-3
At a PC Using PC Meter Connect™..................... 5-3
At Mailing Machine ............................................... 5-4
Defining a Normal Preset (Systems With Scales Only)..... 5-5
Custom Presets ...................................................................... 5-6
Selecting a Custom Preset ............................................... 5-7
At a PC Using PC Meter Connect™..................... 5-7
At Mailing Machine ............................................... 5-7
Defining a New Custom Preset ......................................... 5-8
Viewing the Values of a Custom Preset ............................ 5-9
At a PC Using PC Meter Connect™..................... 5-9
At Mailing Machine ............................................. 5-10
Editing a Custom Preset Name ........................................5-11
Deleting a Custom Preset.................................................5-11

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6 • Adding Postage/Connecting to Data Centre
Postage and Your Machine ...................................................... 6-1
Establishing Communications Between Your Machine
and the Pitney Bowes Data Centre..................................... 6-1
Downloads from the Data Centre to Machine .......................... 6-2
Using a LAN Network (Constant Connection) to Establish ..............
Communications with the Data Centre .................................. 6-5
Using PC Meter Connect™ to Establish
Communications with the Data Centre ............................... 6-6
Using Analog Phone Line to Establish
Communications with the Data Centre ................................ 6-7
Checking Funds (Postage) in Machine .................................... 6-8
At a PC Using PC Meter Connect™..................... 6-8
At Mailing Machine ............................................... 6-8
Checking Your Postage in
Phone® Account Balance ................................................... 6-9
At a PC Using PC Meter Connect™..................... 6-9
At Mailing Machine ............................................... 6-9
Adding Postage...................................................................... 6-10
At a PC Using PC Meter Connect™................... 6-10
At Mailing Machine ..............................................6-11
Printing a Funds (Postage) Report ........................................ 6-13
Performing CPC Meter Inspection ......................................... 6-14
At a PC Using PC Meter Connect™................... 6-10
At Mailing Machine ..............................................6-11
Downloading Files or Updating System ................................. 6-16
At a PC Using PC Meter Connect™................... 6-16
At Mailing Machine ............................................. 6-16
Settings for Connecting to the Data Centre .............................. 6-17
Phone Parameters (for analog line to Data Centre)...............6-17
LAN Settings (for LAN Internet to Data Centre) .............. 6-20
Firewall Settings (for PC connections to Data Centre).... 6-21
Distributor Values (for both analog line and PC
connections to Data Centre)......................................... 6-22

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7 • System Options
System Options Overview........................................................ 7-1
Basic Options........................................................................... 7-2
Advancing Date for Printing Postage................................. 7-4
At a PC Using PC Meter Connect™..................... 7-2
At Mailing Machine ............................................... 7-3
Setting the Machine to Today's Date ................................. 7-5
Adjusting the Contrast of the Display ................................ 7-5
Turning Features (Already Installed) On and Off............... 7-6
Setting Date, Time, and Timeouts ..................................... 7-8
Setting Postage Funds Warnings .................................... 7-14
At a PC Using PC Meter Connect™................... 7-14
At Mailing Machine ............................................. 7-14
Setting Lock Code and Passwords.................................. 7-15
Setting Scale Options (if Optional Scale is Purchased)) . 7-17
Advance Options.................................................................... 7-21
Change Language ........................................................... 7-21
System Withdrawal (Withdrawing Postage Funds) ......... 7-22
Run Install Mode.............................................................. 7-24

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SV62667 Rev. A
8 • Standard Accounting
Standard Accounting Overview................................................ 8-1
Activating/Setting Up Standard Accounting Option.................. 8-2
Turning On Standard Accounting ............................................. 8-4
Turning Off Standard Accounting ............................................. 8-5
Turning On Account Passwords (Globally) .............................. 8-6
Turning Off Account Passwords............................................... 8-7
Creating an Account................................................................. 8-8
Editing Account Names and Setting Up Passwords ................ 8-9
Selecting an Account ..............................................................8-11
Displaying Account Totals ...................................................... 8-12
Printing a Single Account Report ........................................... 8-13
Printing a Multi-Account Summary Report............................. 8-14
At a PC Using PC Meter Connect™................... 8-14
At Mailing Machine ............................................. 8-15
Clearing an Account............................................................... 8-16
Clearing all Accounts ............................................................. 8-17
Deleting an Account ............................................................... 8-18

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SV62667 Rev. A
9 • Reports
Overview of Reports ................................................................ 9-1
Printing a Report ...................................................................... 9-2
Printing on an Envelope or Tape Strip............................... 9-2
Printing to an Attached Printer........................................... 9-2
Register Report (Funds Report)............................................... 9-3
Add Postage Report................................................................. 9-4
Single Accounts Report (Standard Accounting) ....................... 9-5
Multi-Account Summary Report (Standard Accounting) .......... 9-6
At a PC Using PC Meter Connect™..................... 9-6
At Mailing Machine ............................................... 9-7
Account List Report (Standard Accounting) ............................. 9-8
System Setup Report............................................................... 9-8
Rates Summary Report ........................................................... 9-9
Configuration Report.............................................................. 9-10
Error Report ........................................................................... 9-10
10 • Maintenance
Messages Indicating Ink Cartridge Replacement .................. 10-1
Messages Indicating Waste Ink Tank Replacement............... 10-1
Printing a $0.00 Meter Stamp ................................................ 10-1
Replacing the Ink Cartridge ................................................... 10-2
Filling the Moistener............................................................... 10-4
Maintaining the Moistener...................................................... 10-5
Removing and Cleaning the Moistener Brush................. 10-5
Removing/Cleaning the Moistener Wick and Holder....... 10-7
Replacing the Print Head ....................................................... 10-8
Running Print Tests.............................................................. 10-12
Test Print........................................................................ 10-13
Purge............................................................................. 10-14
Replacement of Print Head or Cartridge ....................... 10-15

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11 • Troubleshooting
Getting Help ............................................................................11-1
Messages on LCD Display......................................................11-1
Blank Display ..........................................................................11-1
Display Problems (display hard to read) .................................11-2
Feeding Problems (stalled envelopes) ...................................11-2
Printing Problems....................................................................11-3
Moistening Problems (envelopes don't seal) ..........................11-4
Problems Connecting to the Data Centre via Analog Line......11-5
Problems Connecting to the Data Centre via LAN Network ...11-6
Problems Refilling Postage via the PC ...................................11-6
Viewing System Configuration Levels...................................11-10
12 • Supplies and Options
Supplies and Accessories ...................................................... 12-1
Options................................................................................... 12-1
Integrated Weighing Platform (Scale).............................. 12-1
Moistener......................................................................... 12-1
Standard Accounting ....................................................... 12-1
Advertisements................................................................ 12-2
Appendix A • PC Meter Connect™ Desktop Application
Appendix B • How to Enter Text
Appendix C • Glossary
Appendix D • Specifications
Index

xiv
Table of Contents
SV62667 Rev. A
This page was put in as a placeholder so you can print this guide in a
duplex (double-sided) mode while keeping the proper page positions.

1-1 SV62667 Rev. A
1 • Introduction
What's in this Guide
Section Description
Chapter 1
Introduction Describes the key features of your mailing system. It also includes important safety notes.
Chapter 2
Getting to Know
Your System
Explains the purpose and shows the location of each
control and machine feature. Please read this section
carefully. It provides a foundation for the instructions in
later sections of this book.
Chapter 3
Running Mail Explains how to process mail. The operations covered here are the ones you'll use most often.
Chapter 4
Printing Options Explains your printing options for incoming and outgoing mail.
Chapter 5
Normal and
Custom Presets
Explains the Normal and Custom Presets feature for
saving commonly-used settings on your machine
Chapter 6
Adding Postage
/Connecting to
Data Centre
Explains how to connect your system to the Pitney
Bowes Data Centre so you can add postage and down-
load the latest postal rates and updates to your mailing
system
Chapter 7
System Options Provides step-by-step instructions for customizing sys- tem operation to suit your own needs
Chapter 8
Accounting Provides instructions for setting up the optional standard accounting feature.
Chapter 9
Reports Provides a description of reports you can print on your system
Chapter 10
Maintenance Explains how to check print quality and take care of the ink cartridge and moistener.
Chapter 11
Troubleshooting Explains how to fix common problems and tells you know what error messages mean.
Chapter 12
Supplies/Options Lists the supplies and options that add to the versatility of your mailing machine.
Appendix A
PC Meter
Connect™
Discusses PC Meter Connect™, which allows high-
speed Internet connection to the Data Centre as well as
convenient access to machine settings from your PC.
Appendix B
Entering Text Explains how you enter text for postal codes, presets and special characters.
Appendix C
Glossary Explains terms unique to the world of mailing
Appendix D
Specifications Provides material and equipment specifications

1-2
1 • Introduction
SV62667 Rev. A
About Your Digital Mailing System
Your digital mailing system's advanced features include:
• Space-saving, compact footprint
• ENERGY STAR®qualified design lowers operating costs and
helps preserve the environment
• Large, easy-to-read display shows system status and prompts
you through setup operations
• Semi-automatic envelope feeding, transport, and auto-eject
• Automatic date advance
• Keyboard-selectable envelope ads and inscriptions
• Convenient, one-button postage-adding via Postage By Phone®
• Stacker neatly stacks finished envelopes
• Ink jet printer provides clear, crisp imprints
• Integrated weighing platform weighs mail pieces (optional)
• Integrated rating feature calculates correct postage
• Date and time stamp for use on incoming mail or on sensitive
documents
• Optional accounting feature tracks postage costs by department
• Password protection limits access to authorized personnel
• Full report printing capability provides hard-copy records of your
postage transactions
• In-line moistener wets envelopes for sealing (optional)
• Ability to electronically download postage and system updates
quickly to your machine.
• USB communication port which allows you to do postage refills/
system updates quickly and conveniently from your PC via the
PC Meter Connect™ desktop application.

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1 • Introduction
SV62667 Rev. A
Postal Requirements
The meter on your mailing machine is licensed by Canada Post and
you must follow some basic requirements.
• The digital indicia must show the correct date and postage amount.
• The digital indicia must bear the postal code of the location
where your system is registered (i.e., your business address).
• If you move to another postal code location, you must update the
postal code by calling our Customer Care Centre (see page v).
• The CPC requires a postal inspection of your machine every 90
days. This postal inspection requirement can be automatically
met by connecting to the Pitney Bowes Data Centre to check
your Postage By Phone®meter payment account balance or to
add postage to your mailing machine.
iNOTE:If the interval between inspections is more than 60
days, your machine's display prompts Connection Due. If the
interval between inspections is more than 90 days, the dis-
play prompts Connection Required By Post. At this point, you
won't be able to use your mailing system until your system is
inspected (i.e., connected to the Data Centre). In either case,
to satisfy the postal inspection requirement, simply:
• Follow the prompts on the Connection Due or Connection
Required By Post screens or
• Press Add Postage and select Check PBP Account Bal-
ance (which will not decrease or change the funds in your
account).
• Tape sheets are used to apply postage on mail pieces that are
too thick or too large to run through your machine. These sheets
must conform to postal specifications. For best performance, we
recommend Pitney Bowes tape sheets (see Chapter 12, Sup-
plies and page vfor ordering information).

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1 • Introduction
SV62667 Rev. A
What is IntelliLink™
Your mailing system takes full advantage of IntelliLink™, your digital
gateway to an entire suite of services and information that can move
your mail more efficiently and enhance your business performance.
IntelliLink™ technology gives you the ability to:
Add postage funds conveniently.
You can add funds to your machine electronically via the Pitney
Bowes Postage By Phone®
Download Postal Rate Updates
The latest postal rates are downloaded precisely when you need
them.
Add Features On Demand
You can easily download envelope ads and optional product en-
hancements.
Keep Your System Current
Software download capability means you'll always have the latest
version of your machine's operating system.
Sections of the Meter Stamp
These are the sections that make up the meter stamp printed on
your mail piece.
Envelope Ad Encrypted
Canpost Indicia
Postage
Applied
DatePostal Code of
postage meter
Optional Printing Required Printing
Meter Serial
Number

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1 • Introduction
SV62667 Rev. A
About Constant Connection (LAN Network)
Constant Connection is an option that allows you to connect your
DM125 machine to the Pitney Bowes Data Centre via a LAN network
that has Internet access. Constant Connection’s high-speed connec-
tivity eliminates the need for an analog line and provides faster trans-
mission speed when connecting through your local network.
To use, plug one end of the Ethernet cable (supplied) to your Internet
LAN network port and the other end to the USB adapter which plugs
into the USB port on the back of the machine (see also Chapter 6,
Adding Postage). You may leave this connected on a permanent
basis; hence the name Constant Connection.
About PC Meter Connect™ Desktop Application
iNOTE: Topic headings in this manual that refer to a PC Meter
Connect™ feature are listed in green text.
PC Meter Connect is another high-speed connectivity option that
eliminates the need for an analog line. Similar to Constant Connec-
tion, PC Meter Connect™enables your mailing machine to connect
to the Internet but it does so via a Windows PC having an Internet
connection.
You simply download the PC Meter Connect™ software from the
Pitney Bowes website (see page v), install it onto a PC with an inter-
net connection (broadband, DSL, network, etc.), and connect a USB
cable between your mailing machine and the PC.
PC Meter Connect lets you, from your PC:
• walk through the entire installation process of your mailing ma-
chine (if that is the method you choose when first installing)
• see status messages (such as low funds) from your machine
• see or print your postage refill history
• set machine settings, such as date and time, printing options,
presets, etc.
• run accounting reports

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1 • Introduction
SV62667 Rev. A
About PC Meter Connect™ Desktop Application
It also includes links from your PC to:
• demos to walk you through common procedures
• online support for your system
• the Pitney Bowes Online Store, which provides an easy and con-
venient way to order ink cartridges, E-Z Seal®, envelopes, and
other supplies for your system.
Before installing the PC Meter Connect™software, make sure your
PC meets these minimum requirements:
• Windows®2000, Windows XP (32-bit or 64-bit), Windows Vista
(32-bit or 64-bit), or Windows 7 (32-bit or 64-bit) operating sys-
tems with the latest service packs (Mac OS is not supported).
• 1.2 GHz processor
• 512 MB of RAM
• administrative rights to install software
• an Internet connection.
See AppendixA - PC Meter Connect™ DesktopApplication for more info.
Other Sources of Information
Other sources of information for your machine include:
• The DM125 Quick Reference Guide has condensed versions of
many of the topics covered in this book. You can normally store
this handy guide in the slot in the stacker tray.
• The Pitney Bowes Contact List on page v, which provides helpful
websites and phone numbers.

1-7
1 • Introduction
SV62667 Rev. A
Important Safety Notes
Follow the normal safety precautions for all office equipment.
• Please read all instructions before you attempt to operate the
system. Save these instructions for future use.
• Use only Pitney Bowes-approved supplies, in particular aerosol
dusters. Improper storage and use of aerosol dusters or flam-
mable aerosol dusters can cause an explosive-like condition that
could result in personal injury and/or property damage. Never
use aerosol dusters labeled flammable and always read instruc-
tions and safety precautions on the duster label.
• Use the power cord supplied with the machine and plug it into
a properly grounded wall outlet that's located near the machine
and easily accessible. Failure to properly ground the machine
can result in severe personal injury and/or fire.
• The power cord wall plug is the primary means of disconnecting
the machine from the AC supply. The unit is on whenever it is
plugged into a live receptacle, even though the operator display
may be blank.
• Place the mailing machine base close to an easily accessible
wall outlet. DO NOT use a wall outlet controlled by a wall switch
or one that is shared with other equipment.
• Do not use an adapter plug on the line cord or wall outlet.
• Do not remove the ground pin from the line cord.
• Make sure the area in front of the wall outlet into which the ma-
chine is plugged is free from obstruction.
• DO NOT route the power cord over sharp edges or trap it be-
tween pieces of furniture. Make sure there is no strain on the
power cord.
• To reduce the risk of fire or electrical shock, DO NOT attempt to
remove covers or disassemble the control panel or its base. The
cabinet encloses hazardous parts. If you should drop or other-
wise damage the unit, call Pitney Bowes.
• Use only Pitney Bowes approved ink, tape strips, and clean-
ers. To obtain Material Safety Data Sheets (MSDS) for OSHA
requirements, please go to www.pb.com/msds. When prompted,
enter the product name, manufacturer, the Pitney Bowes MSDS
Number, or reorder number of the item you are interested in.
• Keep fingers, long hair, jewelry and loose clothing away from
moving parts at all times.

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1 • Introduction
SV62667 Rev. A
Important Telephone Safety Instructions
The machine connects directly to analog telephone lines. For your
protection, basic safety precautions should always be followed to
reduce the risk of fire, electric shock, and injury to persons. These
safety precautions include:
WARNING: To reduce the risk of fire, use only the 26
AWG telecommunication line cord supplied with your
mailing machine.
• Never install telephone wiring during a lightning storm.
• Disconnect the system's telephone line during a lightning storm.
• Avoid using a telephone or equipment that connects to a tele-
phone line during an electrical storm; there may be a remote risk
of electrical shock from lightning.
• Do not use the telephone or equipment connected to the tele-
phone to report a gas leak if the telephone is in the vicinity of the
leak.
• Never install telephone jacks in wet locations.
• Do not use this product near water, for example, near a bath tub,
wash bowl, kitchen sink or laundry tub, in a wet basement or
near a swimming pool.
• Never touch uninsulated telephone wires or terminals unless the
telephone line has been disconnected at the network interface.
• Avoid touching moving parts or materials while the machine is in
use. Before clearing a stall (jam), be sure machine mechanisms
come to a complete stop.
• To prevent overheating, do not cover the vent openings.
• When removing stalled material, avoid using too much force to pro-
tect against minor personal injury and damage to the equipment.
• Use the equipment only for its intended purpose.
• Always follow the specific occupational safety and health
standards prescribed for your workplace.
CAUTION: In case of an ink spill, leaking ink or ex-
cessive ink accumulation, immediately disconnect
the power cord from the wall plug and contact Pitney
Bowes. See page vfor contact information.
Important Safety Notes