Pitney Bowes SendPro User manual

Shipping & Mailing
Postage Meters
SendPro® C,
SendPro®+
User Guide
UKEnglish Edition
SV63242-gb Rev. C
November 2020

©2020 Pitney Bowes Inc.
All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a
retrieval system of any type or transmitted by any means, electronically or mechanically, without the
express written permission of Pitney Bowes.
The use of this information by the recipient or others for purposes other than the training of customers on
Pitney Bowes equipment may constitute an infringement of intellectual property rights of Pitney Bowes,
and Pitney Bowes assumes no responsibility for any such use of the information.
We have made every reasonable effort to ensure the accuracy and usefulness of this manual. However,
we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our
products.
Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or
implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is
granted by providing this information.

1 - Quick start guide
Navigating the Home screen 9
Printing a Parcel Shipping label 11
Tracking a parcel 18
What are Cost Accounts? 18
Adding a Parcel Shipping cost account 18
Printing postage on envelopes 19
What is Accounting 20
Adding an Envelope Printing account 20
Sending post by First Class 21
Printing a custom or standard graphic 22
Using the scale when printing postage 23
Sealing envelopes 23
Sealing the envelope only 24
Filling the moistener tank 25
Replacing the ink cartridge 25
Printing a test pattern 27
Supplies 29
2 - Connectivity information
Setting up a wired network connection 32
Setting up a wireless (Wi-Fi) network connection 33
Connecting to a hidden Wi-Fi network 33
Deleting a Wi-Fi network 34
Checking your network connection 35
Finding the MAC address for wired and wireless networks 36
Setting up a proxy server 38
Table of Contents
Pitney Bowes User Guide November 2020 iii

3 - Managing your device
Installing the SendPro C, SendPro+ 41
Adjusting display brightness 48
Adjusting time zone and location code 48
Creating or disabling the security PIN 49
Installing a scale 50
Managing your Royal Mail Postage Funds 50
Uploading system logs 51
4 - Creating Parcel Shipping Labels
Signing in to and out of Parcel Shipping 53
Printing a Parcel Shipping label 53
Printing a Parcel Shipping label from the address book 60
Creating a new sender address for Parcel Shipping 60
Editing the sender address for Parcel Shipping 60
Reprinting a Parcel Shipping label 60
Getting a refund for a Parcel Shipping label 61
5 - Managing Parcel Shipping Labels
Use SendPro Online Global to perform these tasks 63
Using the Parcel Shipping address book 63
Adding new addresses to the Parcel Shipping address book 64
Searching addresses in the Parcel Shipping address book 64
Editing addresses in the Parcel Shipping address book 64
Deleting addresses from the Parcel Shipping address book 65
What are Cost Accounts? 66
Turning cost accounts on or off for Parcel Shipping labels 66
Adding a Parcel Shipping cost account 66
Modifying a Parcel Shipping cost account 67
Creating a Parcel Shipping preset 68
Setting a transaction limit for Parcel Shipping labels 68
Setting the label options for Parcel Shipping labels 69
Emailing tracking numbers for Parcel Shipping labels 69
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6 - Printing on envelopes
Printing postage on envelopes 71
Checking the available funds for printing postage 72
Refilling postage for your Envelope Printing balance 72
What is Accounting 73
Adding an Envelope Printing account 73
What are sub accounts and sub sub accounts 74
Editing an account 75
Deleting a Envelope Printing account 76
Sending post by First Class 77
Advancing the date 77
Using the scale when printing postage 77
Entering the weight manually when printing postage 78
Sealing envelopes 78
Sealing the envelope only 79
Zeroing the scale 80
Getting a Royal Mail refund for damaged or incorrectly printed mail in Envelope Printing 80
Printing a custom or standard graphic 81
Adding a custom text message 82
Printing a graphic without printing postage 82
Printing only the date and time 83
7 - Presets
Creating presets 85
Selecting a Preset 85
Renaming a Preset 85
Deleting a Preset 86
8 - Managing Printing on Envelopes
Changing the default refill amounts for printing postage 88
Uploading postage transactions 88
Clearing or resetting the number of mailpieces sent 89
Performing Royal Mailpostal inspections for Envelope Printing 89
Performing postal rate updates or software updates for Envelope Printing 90
Running postage printing account reports 92
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Setting the postage printing account report period 92
Setting the postage printing account report preferences 93
Setting low funds warning for printing postage 93
9 - View and Print Reports
Printing a receipt when refilling postage for Envelope Printing 96
Viewing the total spent on printing postage 96
Viewing the Envelope Printing postage refill history 96
Printing a funds report 96
10 - Maintenance
Printing a test pattern 99
Cleaning the printhead 99
Replacing the ink cartridge 100
Installing the printhead 102
Cleaning the moistener brush and wick assembly 106
Filling the moistener tank 108
Installing an external scale 109
Avoiding envelope sealing issues 111
Preventing envelope feeding problems 112
Moving your device 113
11 - Supplies
Supplies 115
12 - Device Information
Royal Mail requirements 118
Sections of the meter impression 118
Postal Security Device 119
Parts of the SendPro C, SendPro+ 119
Connections on the back of the device 120
Specifications 120
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13 - Safety
Important safety notes 123
14 - Technical Support
Contacting Pitney Bowes 126
15 - Third party software
Third party software 128
Pitney Bowes User Guide November 2020 vii

1 - Quick start guide
In this section
Navigating the Home screen 9
Printing a Parcel Shipping label 11
Tracking a parcel 18
What are Cost Accounts? 18
Adding a Parcel Shipping cost account 18
Printing postage on envelopes 19
What is Accounting 20
Adding an Envelope Printing account 20
Sending post by First Class 21
Printing a custom or standard graphic 22
Using the scale when printing postage 23
Sealing envelopes 23
Sealing the envelope only 24
Filling the moistener tank 25
Replacing the ink cartridge 25
Printing a test pattern 27
Supplies 29

Navigating the Home screen
The Home screen on the SendPro C, SendPro+ machine provides the starting point for creating either a
parcel shipping label or printing postage on an envelope.
For general purpose envelopes and post cards, print postage by tapping (1) Envelope Printing. For
important large envelopes or packages using Royal Mail or ParcelForce start creating a parcel shipping
label by tapping (2) Parcel Shipping.
The application drawer (3) at the bottom of the screen provides access to a variety of applications to
support and enhance your SendPro C, SendPro+ device. For example, you can obtain tracking
information (Shipping History), access address information (Address Book) and even check your
network connection (Check Network).
1 • Quick start guide
Pitney Bowes User Guide November 2020 9

To view all of the options in the application drawer, tap the double-headed arrow (4) on the right side of
the application drawer. Other options include the ability to check for available software updates (Rates
&Updates) and view online support (Help).
Note: The Shipping History icon in the application drawer provides information about labels you have
created using the Parcel Shipping application (Date, Recipient, Carrier, Tracking Number, Status, and
Label Amount). The History & Reports application provides a history of the postage refill operations
you have performed for the Envelope Printing application.
Toolbar
The toolbar located at the top of the Home screen appears at the top of every screen within the Parcel
Shipping and Envelope Printing applications.
This toolbar allows you to view and change settings and defaults values for your machine and the Parcel
Shipping and Envelope Printing applications.
1. Back - Return to the previous screen.
2. Home - Return to the Home screen from anywhere in Parcel Shipping or Envelope Printing.
3. Support - Search online content and get information on how to perform tasks using Parcel
Shipping and Envelope Printing.
4. Network - View the current network type (wireless or Ethernet) and status and strength (for
wireless connection). Allows you to turn wireless connection on or off. The icon here represents a
wireless connection.
5. Profile - Sign out of Parcel Shipping or lock your SendPro C, SendPro+device.
1 • Quick start guide
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