Pitney Bowes SendPro User manual

Shipping & Mailing
Postage Meters
SendPro® C,
SendPro®+
User Guide
UKEnglish Edition
SV63242-gb Rev. C
November 2020

©2020 Pitney Bowes Inc.
All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a
retrieval system of any type or transmitted by any means, electronically or mechanically, without the
express written permission of Pitney Bowes.
The use of this information by the recipient or others for purposes other than the training of customers on
Pitney Bowes equipment may constitute an infringement of intellectual property rights of Pitney Bowes,
and Pitney Bowes assumes no responsibility for any such use of the information.
We have made every reasonable effort to ensure the accuracy and usefulness of this manual. However,
we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our
products.
Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or
implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is
granted by providing this information.

1 - Quick start guide
Navigating the Home screen 9
Printing a Parcel Shipping label 11
Tracking a parcel 18
What are Cost Accounts? 18
Adding a Parcel Shipping cost account 18
Printing postage on envelopes 19
What is Accounting 20
Adding an Envelope Printing account 20
Sending post by First Class 21
Printing a custom or standard graphic 22
Using the scale when printing postage 23
Sealing envelopes 23
Sealing the envelope only 24
Filling the moistener tank 25
Replacing the ink cartridge 25
Printing a test pattern 27
Supplies 29
2 - Connectivity information
Setting up a wired network connection 32
Setting up a wireless (Wi-Fi) network connection 33
Connecting to a hidden Wi-Fi network 33
Deleting a Wi-Fi network 34
Checking your network connection 35
Finding the MAC address for wired and wireless networks 36
Setting up a proxy server 38
Table of Contents
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3 - Managing your device
Installing the SendPro C, SendPro+ 41
Adjusting display brightness 48
Adjusting time zone and location code 48
Creating or disabling the security PIN 49
Installing a scale 50
Managing your Royal Mail Postage Funds 50
Uploading system logs 51
4 - Creating Parcel Shipping Labels
Signing in to and out of Parcel Shipping 53
Printing a Parcel Shipping label 53
Printing a Parcel Shipping label from the address book 60
Creating a new sender address for Parcel Shipping 60
Editing the sender address for Parcel Shipping 60
Reprinting a Parcel Shipping label 60
Getting a refund for a Parcel Shipping label 61
5 - Managing Parcel Shipping Labels
Use SendPro Online Global to perform these tasks 63
Using the Parcel Shipping address book 63
Adding new addresses to the Parcel Shipping address book 64
Searching addresses in the Parcel Shipping address book 64
Editing addresses in the Parcel Shipping address book 64
Deleting addresses from the Parcel Shipping address book 65
What are Cost Accounts? 66
Turning cost accounts on or off for Parcel Shipping labels 66
Adding a Parcel Shipping cost account 66
Modifying a Parcel Shipping cost account 67
Creating a Parcel Shipping preset 68
Setting a transaction limit for Parcel Shipping labels 68
Setting the label options for Parcel Shipping labels 69
Emailing tracking numbers for Parcel Shipping labels 69
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6 - Printing on envelopes
Printing postage on envelopes 71
Checking the available funds for printing postage 72
Refilling postage for your Envelope Printing balance 72
What is Accounting 73
Adding an Envelope Printing account 73
What are sub accounts and sub sub accounts 74
Editing an account 75
Deleting a Envelope Printing account 76
Sending post by First Class 77
Advancing the date 77
Using the scale when printing postage 77
Entering the weight manually when printing postage 78
Sealing envelopes 78
Sealing the envelope only 79
Zeroing the scale 80
Getting a Royal Mail refund for damaged or incorrectly printed mail in Envelope Printing 80
Printing a custom or standard graphic 81
Adding a custom text message 82
Printing a graphic without printing postage 82
Printing only the date and time 83
7 - Presets
Creating presets 85
Selecting a Preset 85
Renaming a Preset 85
Deleting a Preset 86
8 - Managing Printing on Envelopes
Changing the default refill amounts for printing postage 88
Uploading postage transactions 88
Clearing or resetting the number of mailpieces sent 89
Performing Royal Mailpostal inspections for Envelope Printing 89
Performing postal rate updates or software updates for Envelope Printing 90
Running postage printing account reports 92
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Setting the postage printing account report period 92
Setting the postage printing account report preferences 93
Setting low funds warning for printing postage 93
9 - View and Print Reports
Printing a receipt when refilling postage for Envelope Printing 96
Viewing the total spent on printing postage 96
Viewing the Envelope Printing postage refill history 96
Printing a funds report 96
10 - Maintenance
Printing a test pattern 99
Cleaning the printhead 99
Replacing the ink cartridge 100
Installing the printhead 102
Cleaning the moistener brush and wick assembly 106
Filling the moistener tank 108
Installing an external scale 109
Avoiding envelope sealing issues 111
Preventing envelope feeding problems 112
Moving your device 113
11 - Supplies
Supplies 115
12 - Device Information
Royal Mail requirements 118
Sections of the meter impression 118
Postal Security Device 119
Parts of the SendPro C, SendPro+ 119
Connections on the back of the device 120
Specifications 120
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13 - Safety
Important safety notes 123
14 - Technical Support
Contacting Pitney Bowes 126
15 - Third party software
Third party software 128
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1 - Quick start guide
In this section
Navigating the Home screen 9
Printing a Parcel Shipping label 11
Tracking a parcel 18
What are Cost Accounts? 18
Adding a Parcel Shipping cost account 18
Printing postage on envelopes 19
What is Accounting 20
Adding an Envelope Printing account 20
Sending post by First Class 21
Printing a custom or standard graphic 22
Using the scale when printing postage 23
Sealing envelopes 23
Sealing the envelope only 24
Filling the moistener tank 25
Replacing the ink cartridge 25
Printing a test pattern 27
Supplies 29

Navigating the Home screen
The Home screen on the SendPro C, SendPro+ machine provides the starting point for creating either a
parcel shipping label or printing postage on an envelope.
For general purpose envelopes and post cards, print postage by tapping (1) Envelope Printing. For
important large envelopes or packages using Royal Mail or ParcelForce start creating a parcel shipping
label by tapping (2) Parcel Shipping.
The application drawer (3) at the bottom of the screen provides access to a variety of applications to
support and enhance your SendPro C, SendPro+ device. For example, you can obtain tracking
information (Shipping History), access address information (Address Book) and even check your
network connection (Check Network).
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To view all of the options in the application drawer, tap the double-headed arrow (4) on the right side of
the application drawer. Other options include the ability to check for available software updates (Rates
&Updates) and view online support (Help).
Note: The Shipping History icon in the application drawer provides information about labels you have
created using the Parcel Shipping application (Date, Recipient, Carrier, Tracking Number, Status, and
Label Amount). The History & Reports application provides a history of the postage refill operations
you have performed for the Envelope Printing application.
Toolbar
The toolbar located at the top of the Home screen appears at the top of every screen within the Parcel
Shipping and Envelope Printing applications.
This toolbar allows you to view and change settings and defaults values for your machine and the Parcel
Shipping and Envelope Printing applications.
1. Back - Return to the previous screen.
2. Home - Return to the Home screen from anywhere in Parcel Shipping or Envelope Printing.
3. Support - Search online content and get information on how to perform tasks using Parcel
Shipping and Envelope Printing.
4. Network - View the current network type (wireless or Ethernet) and status and strength (for
wireless connection). Allows you to turn wireless connection on or off. The icon here represents a
wireless connection.
5. Profile - Sign out of Parcel Shipping or lock your SendPro C, SendPro+device.
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6. Settings - View or change your machine and application settings. View or change your machine
and application settings. For your machine, this includes adjusting the screen brightness, setting
sound notification levels, and viewing wireless or Ethernet connection information.
Printing a Parcel Shipping label
Print Parcel Shipping labels to get the best pricing for Royal Mail or ParcelForce® parcel services.
1. Tap Parcel Shipping on the Home screen.
2. Tap Royal Mail and ParcelForce.
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3. Add the sender address. Use the address book icon or enter it manually.
4. Select a cost account, if enabled. If this field contains an account, check the account is correct.
5. Tap Continue.
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6. Tap the Address icon to select the recipient address from the address book. Alternatively,
manually enter a postcode and scroll to the desired address. Tick the Save contact box to save
the address to the address book.
7. Tap Continue.
8. Enter the size of the parcel in centimetres within the Dimensions boxes.
9. Tap the Weight button.
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10. There are two options to now choose:
a. Tap the Scale radio button, then place the parcel on the scale. Tap Apply, then Continue or
b. Manually enter the weight of the parcel if you know the weight. Tap Apply, then Continue.
11. Tap the service you wish to use, in this example, 1st Class.
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12. Tap Extra Services if required. If you are not adding any special services, go to step 15.
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13. Tap the desired extra service.
14. Tap Apply to confirm the extra services.
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15. Tap the Label Options icon to add a memo onto the label. Enter further information about your
parcel, if prompted. When complete, tap Continue. Alternatively, tap Print to print the label.
16. Tap Print.
17. The carrier screen reappears. You can now print another label.
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Tracking a parcel
Use the Shipping History app on the Home screen to find a tracking number for a parcel.
1. Tap Shipping History in the application drawer at the bottom of the Home screen.
2. Find the parcel you want to track in the list.
3. Enter the tracking number in Royal Mail's or ParcelForce's website
(https://www.royalmail.com/track-your-item) or (https://www.parcelforce.com/track-
trace).
What are Cost Accounts?
Use Cost Accounts to charge back costs for printing Parcel Shipping labels. This help you keep track of
how much each department is spending.
When you print a Parcel Shipping label you can allocate a cost account to that label. Your device
allocates the cost of that label to that cost account.
Tap Shipping History to view the amount each department has spent.
Adding a Parcel Shipping cost account
Create cost accounts to record Parcel Shipping usage by department.
1. Tap Shipping Cost Accounts in the application drawer at the bottom of the Home screen.
2. Tap the plus sign +in the upper left corner of the Cost Accounts screen.
3. Enter the account name, up to 20 characters. Tap the green check mark when done. You can use
lower case letters, upper case letters, numerals and special characters for the account name.
Allowed special characters include:
l- hyphen
l_ dash
l' single quote
l@ at sign
l. Full stop
land optional description.
4. (Optional) Enter a description of the account, up to 200 characters.
5. Tap Enter (green check mark) when done. You can use the same types of characters as for the
account name.
6. Tap Active or Inactive, whichever is appropriate for this account.
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7. Tap the checkbox for Make this my default Cost Account to make this cost account
automatically used for all Parcel Shipping.
8. Tap Apply.
Printing postage on envelopes
The Envelope Printing screen is the starting point for printing postage on an envelope or tape. It also
allows you to change what you print.
To open the Envelope Printing screen, tap Envelope Printing on the Home screen.
On this screen, you can:
1. Tap Class to view the class and any extra services.
2. Select an account by tapping Account.
3. Create or select a Preset.
4. View the balance of funds you have remaining in your device.
5. Preview or add graphics.
6. View the total postage amount.
7. Tap the date to view the date options.
8. Tap the weight icon to view the weighing options (enter weight manually or using a scale).
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9. Tap Print Mode to access the Print mode screen. This provides you with different printing modes
such as adding graphics to your envelope or adding more postage. You can also choose to only
seal envelopes without printing any postage.
10. Tap the mode you wish to use:
lDate and Time Stamp
lGraphic Only
lPostage Printing - Printing postage on an envelope is the default mode.
lSeal Only - Bypass all printing.
What is Accounting
You can use accounts to charge back postage for printing envelopes to departments or clients and run
reports showing how you spent your postage over specific time periods.
The printing postage on envelopes application uses a multi-level account structure and is separate from
the shipping label cost accounts.
lRun reports to show how much each department uses.
lView and email reports from your device.
lObtain information such as postal classes used and the cost of postage.
Adding an Envelope Printing account
Create accounts to record Envelope Printing usage by department.
1. Tap Envelope Printing on the Home screen.
2. Tap Account.
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