Pitney Bowes DM800 Series Manual

DM800
™
Series Digital Mailing System
Operator Guide
US English Version

SV61162 Rev. C i
SV61162 Rev. C ©2005 Pitney Bowes Inc.
All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a
retrieval system of any type or transmitted by any means, electronically or mechanically, without the
express, written permission of Pitney Bowes.
We have made every reasonable effort to ensure the accuracy and usefulness of this manual; how-
ever, we cannot assume responsibility for errors or omissions or liability for the misuse or misappli-
cation of our products.
Due to our continuing program of product improvement, equipment and material specifications as
well as performance features are subject to change without notice. Your postage meter may not
have some of the features described in this book.
AccuTrac, Ascent, DM800i, DM800, DM Series, E-Z Seal, IntelliLink, WEIGH-ON-THE-WAY (WOW),
Postage By Phone, and Pitney Bowes Supply Line are trademarks or registered trademarks of
Pitney Bowes Inc. ENERGY STAR is a registered trademark of the United States Environmental
Protection Agency. All other trademarks are trademarks or registered trademarks of the respective
owners.

ii SV61162 Rev. C
FCC Compliance
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection
against interference when the equipment is operated in a commercial environment. This equip-
ment generates, uses, and can radiate radio frequency energy and, if not installed and used in ac-
cordance with the instruction manual, may cause interference to radio communications. Operation
of this equipment in a residential area is likely to cause interference, in which case the user will be
required to correct the interference at his own expense.
Use only a shielded interface cable to operate this equipment with a scale or other peripheral device.
Alerting Messages
Various messages are used throughout this guide to alert you to potentially hazardous or error caus-
ing conditions. These messages are as follows:
WARNING! Alerts you to conditions or practices that could cause
serious injury.
CAUTION: Alerts you to conditions or practices that could cause
damage to the equipment or to the material being run.
IMPORTANT! Alerts you to conditions or practices that could adversely affect
equipment operation if instructions are not followed exactly.
NOTE: Provides a comment or explanation of the associated topic.
CAUTION: Changes or modifications to this equipment not ex-
pressly approved by the party responsible for compliance (Pitney
Bowes) could void the user’s authority to operate the equipment.

SV61162 Rev. C iii
FCC Compliance of Modem
This equipment complies with Part 68 of FCC rules. The label on the equipment cover shows the
FCC registration number and the ringer equivalence number (REN) for the modem. If requested, this
information must be provided to the telephone company. This equipment is designed to connect to a
two-wire, local switch, access loop start (Facility Interface Code 02LS2) with a standard RJ11C inter-
face.
The REN is used to determine the quantity of devices that may be connected to the telephone line.
Excessive RENs on the telephone line may result in the devices not ringing in response to an in-
coming call. In most, but not all areas, the sum of the RENs should not exceed five. To be certain of
the number of devices that may be connected to the line, contact the telephone company to deter-
mine the maximum REN for your calling area.
If this modem causes harm to the telephone network, the telephone company may discontinue your
service temporarily. You will be notified in advance or as soon as possible. You will be advised of
your right to register a complaint with the FCC. If the user experiences trouble using this equipment,
the user shall disconnect the equipment from the telephone line to determine if the equipment is
malfunctioning. If the equipment is malfunctioning, the use of the equipment shall be discontinued
until the problem is corrected.
The telephone company may make changes to its facilities, equipment operations, or procedures
that could affect the operation of this equipment. In this event, the telephone company will provide
advance notice for you to make necessary modifications to maintain uninterrupted service.
If you experience trouble with this modem, please refer to the warranty information provided with this
equipment. If the trouble is causing harm to the network, the telephone company may request that
you remove the equipment from the network until the problem is resolved.
This equipment may not be used with party lines or coin lines.
This equipment is not intended to be serviceable. Please refer to the warranty information if prob-
lems occur. Failed units will be withdrawn by approved Pitney Bowes service engineers and returned
to the U.S. Service Center. For reference purposes, the U.S. Service Center contact address is:
Pitney Bowes Inc., Walter Wheeler Drive, Stamford, CT 06926-0700.

iv SV61162 Rev. C
FCC Compliance of Stacker
NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pur-
suant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against inter-
ference when the equipment is operated in a commercial environment. This equipment generates, uses, and
can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual,
may cause interference to radio communications. Operation of this equipment in a residential area is likely to
cause interference in which case the user will be required to correct the interference at his own expense.
CAUTION: Changes or modifications to this equipment not expressly approved by the party
responsible for compliance could void the user’s authority to operate the equipment.
Shielded I/O cables must used with this equipment to ensure compliance with the limits. Use of un-
shielded cables is prohibited.

SV61162 Rev. C i
DM800™ Series Digital
Mailing System Operating
Guide
Contents
Pitney Bowes Contact Information List
Chapter 1 - Read this First
Chapter 2 - Meet the DM800™ Series
Digital Mailing System
Chapter 3 - Mail in a Minute
Chapter 4 - Running Mail
Chapter 5 - Mailing System Setup
Chapter 6 - Adding Postage
Chapter 7 - Accounting Setup
Chapter 8 - Reports
Chapter 9 - Maintaining and Updating
Chapter 10 - Troubleshooting
Chapter 11 - Supplies and Options
Appendix A - Glossary
Appendix B - Operator Training Checklist
Appendix C - Specifications
Index

i
Pitney Bowes Contact
Information List
PB Web Sites
▪ For frequently asked questions, go to:
http://www.pb.com
▪ To place requests for service or training, go to:
http://www.pb.com and click on My Account.
▪ To order PB supplies and accessories, go to:
http://www.pb.com and click on Online Store.
▪ To view and pay invoices online, go to:
http://www.pb.com and click on My Account.
▪ To view inventory, go to:
http://www.pb.com and click on My Account.
▪ To add postage to your Postage By Phone®
Meter Payment System account, go to:
http://www.pb.com and click on Add Postage
to Your Meter.
Our Help Desk
For direct questions, call: 1.800.522.0020.
Customer Service Representatives are avail-
able Monday through Friday, 8AM - 8:00PM
EST.
Pitney Bowes Supplies
To order Pitney Bowes approved supplies, call
our PB Supply Line™ at 1.800.243.7824.
Postage By Phone® System
To contact, call 1.800.243.7800.

SV61162 Rev. C 1-1
Read This First
Contents
What’s in This Guide .....................................1-2
Other Information ..........................................1-3
What You Need to Know .............................1-4
Safety Requirements ....................................1-4
Important Information About Powering Your
DM Series™ Digital Mailing System Off ........1-9
1

1-2 SV61162 Rev. C
1 • Read this First
Chapter 1 - Read this First contains important information about USPS
requirements and equipment and telephone safety precautions.
Chapter 2 - Meet the DM800™ Series Digital Mailing System gives an
overview of the mailing system and the location of each control and ma-
chine feature. Please read this section carefully. It provides a foundation
for the instructions in later sections of this book.
Chapter 3 - Mail in a Minute explains the basics of running mail using the
DM800™ Series System. By following these instructions, you will be able
to run mail quickly.
Chapter 4 - Running Mail explains how to run mail in the different mail
modes as well as when to use the various options.
Chapter 5 - Mailing System Setup provides step-by-step instructions for
customizing your mailing system to suit your needs.
Chapter 6 - Adding Postage explains how to add postage funds to your
postage meter (Postal Security Device) using the Pitney Bowes Postage
By Phone® Meter Payment System.
Chapter 7 - Accounting Setup explains how to set up accounts to track
postage.
Chapter 8 - Reports explains the different types of reports available and
how to print them.
Chapter 9 - Maintaining and Updating explains how to check the quality
of the meter stamp and how to take care of the moistener and tape feeder.
It also tells you how to add features and update postal rates and carriers.
Chapter 10 - Troubleshooting contains a list of problems you may en-
counter while using your mailing system.
Chapter 11 - Supplies and Options lists the supplies available for the
DM800™ Series Digitial Mailing System and how to order them.
Appendix A - Glossary defines mailing terms used throughout this opera-
tor guide.
Appendix B - Operator Training Checklist is a list of procedures the
Pitney Bowes representative will review with you during the installation of
your mailing system.
Appendix C - Specifications contains the specifications for the mailing
system and mailing materials.
What’s in This
Guide

SV61162 Rev. C 1-3
DM800™ Series Digital Mailing System Operating Guide
Other
Information
This section describes other sources of information available for the
DM800™ Series Digital Mailing System.
Publications
Postage By Phone® Meter Payment System Guide
This booklet details all the features of the Postage By Phone® Meter
Payment System.
Scale User Guide
If you purchase an attached scale, read this guide if you have questions
about its operation.
On the System
Quick Reference Cards
Much of the information contained in the Operator guide, such as how to
set postage, process mail, or clear jams is summarized in the Quick Refer-
ence Card Set. The cards are located in a slot in the Stacker module of the
DM800™ Series System.

1-4 SV61162 Rev. C
1 • Read this First
What You Need
to Know
Since your postage meter (Postal Security Device) is licensed by the
United States Postal Service (USPS), you must follow a few basic require-
ments.
USPS Requirements
• Mail must have the correct date and postage amount in the meter
stamp.
• Metered mail must bear the ZIP Code location of the post office where
the postage meter (Postal Security Device) is registered.
• If you move to another ZIP Code location, you must update the ZIP
Code. You can do this by calling your local Pitney Bowes district office.
• Each time you refill your postage meter (Postal Security Device)
through the modem, the Postage By Phone® Meter Payment System
computer automatically performs a postal inspection. If the postage
meter in your mailing machine has not detected a modem refill transac-
tion at certain intervals, the message “Inspection Required” appears
on the main screen of the IntelliLink® Control Center. (The system will
then prompt you to connect to Pitney Bowes and perform an inspec-
tion.)
• The postage tape you use must meet USPS specifications.
Safety
Requirements WARNING! Follow normal safety precautions for all office equip-
ment whenever using the DM800™ Series Digital Mailing System.
• Read all instructions before you attempt to operate the machine.
• Use the equipment only for its intended purpose.
• Place the machine near an easily accessible power outlet. Avoid us-
ing outlets controlled by wall switches or shared by other equipment.
• Plug the machine into a properly grounded power outlet. DO NOT re-
move the power cord’s ground pin and DO NOT use a ground adapter.
• Make sure the area in front of the power outlet is free of obstruction.
• Turn the machine off using the power switch (for the location, refer to
Chapter 2, page 2-6) and NOT from a power strip.
• Do not place lighted candles, cigarettes, cigars, etc. on the machine.
• DO NOT route the power cord over sharp edges or trap it between
pieces of furniture. Make sure there is no strain on it.

SV61162 Rev. C 1-5
DM800™ Series Digital Mailing System Operating Guide
• To reduce the risk of fire or electrical shock, DO NOT attempt to re-
move covers or disassemble the equipment. The housing encloses
hazardous parts. If any components are dropped or otherwise dam-
aged, report such damage to your Pitney Bowes customer service rep-
resentative.
• Keep fingers, long hair, jewelry, neck ties, and loose clothing away
from moving parts at all times.
• When removing jammed material, avoid using too much force to pre-
vent personal injury and damaging equipment.
• To prevent overheating do not cover system vent openings.
• When lifting covers, wait for all parts to stop moving before placing
hands near feeder path or printer.
• Do not remove covers as they enclose hazardous parts that should
only be accessed by a Pitney Bowes Service Representative.
• Use only Pitney Bowes approved supplies, e.g., inks, tapes, and clean-
ers. Call our Pitney Bowes Supply Line™ to order supplies. Refer to
the Pitney Bowes Contact Information List at the front of this guide for
the
Pitney Bowes Supply Line™ phone number.
• Always follow the specific occupational safety and health standards
prescribed for your workplace.
NOTE: The DM800™ Series System requires annual cleaning by a Pitney
Bowes service representative. For continued safe operation, contact your local
Pitney Bowes office for a scheduled cleaning.
If you use an AC adapter to power the meter when it is off the mailing ma-
chine base:
• Use only the AC adapter designed specifically for the IntelliLink® Con-
trol Center on the back of the DM800™ Series System. Third-party AC
adapters may damage the IntelliLink® Control Center.
• To protect against electrical shock, plug the AC adapter into a properly
grounded power outlet.
• Do not route the AC adapter cable over sharp edges or trap between
furniture.
CAUTION: In case of an ink spill, leaking ink or excessive ink
accumulation, immediately power down and disconnect the
power cord from the wall plug and call your local Pitney Bowes
office for a cleaning.
Safety
Requirements
continued

1-6 SV61162 Rev. C
1 • Read this First
The IntelliLink® Control Center and its built-in postage meter (Postal Secu-
rity Device) connect directly to analog telephone lines. For your protection
we urge you to follow basic safety precautions to reduce the risk of fire,
electric shock and injury to persons, as well as the following:
• Never connect telephone wiring during a lightning storm.
• Disconnect the meter telephone line during a lightning storm.
• Avoid using a telephone or equipment that connects to a telephone
line during an electrical storm; there may be a remote risk of electrical
shock from lightning.
• Never install telephone jacks in wet locations.
• Do not use this product near water, for example, near a bath tub, wash
bowl, kitchen sink or laundry tub, in a wet basement or near a swim-
ming pool.
• Never touch non-insulated telephone wires or terminals unless the
telephone line has been disconnected at the network interface.
• Use caution when installing or modifying telephone lines.
• Do not use the telephone or equipment connected to the telephone line
in the vicinity of a gas leak.
• Do not connect your postage meter (Postal Security Device) to a digital
phone line. The device’s built-in modem is designed to work with an
analog phone line only. (Your fax machine is usually connected to an
analog phone line.) If you do not know if your line is digital, call your
phone provider for verification.
• Disconnect the telephone cord from the wall before removing the
IntelliLink® Control Center.
CAUTION: To reduce the risk of fire, only use the 26 AWG
telecommunication line cord either supplied with the machine or
supplied separately.
Safety
Requirements
continued

SV61162 Rev. C 1-7
DM800™ Series Digital Mailing System Operating Guide
DJPS/DMPS Power Stacker
WARNING! Follow normal safety precautions for all office equip-
ment whenever using the DJPS/DMPS power stacker.
· Use only Pitney Bowes approved supplies, in particular aerosol dust-
ers. Improper storage and use of aerosol dusters or flammable aerosol
dusters, can cause an explosive-like condition that could result in a
personal injury and/or property damage. Never use aerosol dusters
labeled flammable and always read instructions and safety precautions
on the duster container label.
· To obtain Pitney Bowes supplies, please contact our Pitney Bowes
Supply Line™. Material Safety Data Sheets can be obtained on the
web or from our Pitney Bowes Supply Line™. Refer to the Pitney
Bowes Contact Information List at the front of this guide for phone
numbers and web site information.
· Use the power cord supplied with the machine and plug it into a prop-
erly grounded wall outlet located near the machine and easily acces-
sible. Failure to properly ground the machine can result in severe per-
sonal injury and/or fire.
· Avoid touching moving parts or materials while the machine is in use.
Keep hands, loose clothing, jewelry and long hair away from all moving
parts.
· Do not remove covers. Covers enclose hazardous parts that should
only be accessed by properly trained service personnel. Immediately
report to Pitney Bowes Service any damaged or non-functioning com-
ponents that renders the unit unsafe.
· Place the unit in an accessible location to allow for proper venting of
the equipment and to facilitate servicing.
· The power cord wall plug is the primary means of disconnecting the
machine from the AC supply.
· Do not use an adapter plug on the line cord or wall outlet.
· Do not remove the ground pin from the line cord.
· Avoid using wall outlets that are controlled by wall switches, or shared
with other equipment.
· Do not route the power cord over sharp edges or trapped between fur-
niture.

1-8 SV61162 Rev. C
1 • Read this First
· Ensure there is no strain on the power cord where it becomes jammed
between the equipment, walls or furniture.
· Be certain the area in front of the wall receptacle into which the ma-
chine is plugged is free from obstruction.
· To prevent overheating, do not cover the vent openings.
· Read all instructions before attempting to operate the equipment.
· Use this equipment only for its intended purpose.
If your stacker has an AC adapter to power the stacker:
· Use only the AC adapter designed specifically for the stacker and
shown in Chapter 11, Supplies and Options. Third-party AC adapters
may damage the stacker.
· To protect against electrical shock, plug the AC adapter power cord
into a properly grounded wall outlet.
· Do not route the AC adapter cable over sharp edges or trap it between
furniture.
NOTE: Always follow the specific occupational safety and health standards
for your workplace.
Safety
Requirements
continued

SV61162 Rev. C 1-9
DM800™ Series Digital Mailing System Operating Guide
Important Information About Powering Your
DM Series™ Digital Mailing System Off
NO NONO
YES
OFF
ON
Your DM Series™ Digital Mailing System is designed to remain powered
on at all times. This is necessary so that the printer station can perform the
required maintenance it needs to maintain peak performance.
Your DM Series™ System has a power switch (for the location, refer to
Chapter 2, page 2-6) so that you can properly remove power to the sys-
tem.
If you need to power off your system, you must use the power switch.
When you power off the system, the system immediately moves the
printhead back to the capping station to keep the printhead from drying
out.
Powering off your system by any other means, such as a wall switch, a
power strip, or unplugging from a wall outlet, will result in higher than nor-
mal ink consumption and could damage your mailing system.