Pitney Bowes DM100i Series User manual

Your new system has been
designed to let you set it
up on your own, so you can
begin processing mail in just
a short time.
It is important that you
carefully read and follow the
sequence of steps in this guide
to successfully install this
product.
Read Me First!
Digital Mailing System
DM100i and DM200i series
Quick Install Guide
UK Version
Shipping and Mailing
Franking Machines

2
Before you begin...
Mailing Machine
Stacker
Weighing Platform
Moistener
(some models)
Ink Cartridge
Print Head
(in its plastic packaging)
Label Sheets Power Cord
Operating Guide
• Check that you have the following:
Sealing solution
(only if moistener supplied)
• Check that the Mailing Machine 'Meter #' matches the meter
number on the side of the packaging:
=
If the numbers do not match, contact Pitney Bowes immediately
and do not continue with the steps in this guide.
Base Unit/Drawer
(some models)
OR
USB Cable

3
Step
1
Remove all shipping tape attached to your meter.
Be sure to open the top cover and remove inside shipping tape.
Step
2Connection Method
Please do not apply power to your
machine until instructed to do so.
Choose a location for your system where it can remain plugged in and
turned ON at all times. Also, locate the system so that it can be plugged
into your Smartlink device or an internet enabled PC. This is essential
for refilling the machine with postage.
You have to connect to the Pitney Bowes Data Centre to add postage
funds, get software updates, and perform required Postal Authority
inspections.
Pitney Bowes recommend connecting via a Smartlink
Communication Device. Smartlink provides a fast, constant
connection. If you are connecting via a purchased Smartlink device
please go to pitneybowes.com/uk/smartlinksetup.
Once you have completed setup please return to Step 3 on the next
page.
If you would like to learn more about the Smartlink connection
method. Please contact your Pitney Bowes supplier.
Installation requires contact
with our Data Centre which is
open from 7am to 8pm Monday
to Saturday including Bank
Holidays. Please do not attempt
to install your system outside
these times.
On models with a base unit, place
the Mailing Machine onto the
base unit now.

4
Step
3Connect to the Power
If you haven't already
connected your system to
the power during connection
device setup, plug the power
cord into a convenient outlet
and into the machine.
Power
WARNING:
As no on/off switch is fitted, the power cable is the primary disconnect.
The power cable should be in such a position that access may be
gained to disconnect the machine.
Always plug the equipment into a properly grounded wall outlet.
The socket outlet should be near the equipment and should be easily
accessible.
Use the mains lead supplied with your equipment.
An alternative connection method is connection using PC Meter
Connect™ which uses a connection via your PC. If you have connected via
Smartlink please proceed to Step 3.
• To install PC Meter Connect™, go to...
europe.pb.com/PCMeterConnect/setup.exe
Choose the 'Run' option to install the software and be sure to select
'English (UK)' as your installation language. You will need administrator
rights on your PC to install the software.
When the software is installed, continue with Step 4 of this guide.
Step
2Connection Method (continued)

5
Step
4Set Time
After powering on your machine, you will need to set the time.
Key in the hour (in 24 hour format), then select Continue to
confirm.
Key in the minutes, then select Continue to confirm.
Check the
displayed time
and, if correct,
select OK.
Step
5Install the Print Head
The following screen will appear.
Open the top cover.
Flip open the guard.
A
B
Print head not
detected. Open cover
to install print
head and ink tank.
Print head cavity Ink cartridge guard
The time shown must be correct for UTC/GMT/'winter time' and
will be 1 hour behind in summer. This can be adjusted after the
installation, if necessary, using the 'Daylight Savings Time' feature
described in the Operating Guide.
CURRENT LOCAL TIME
14:25
OK
Adjust time

6
Step
5Install the Print Head (continued)
Squeeze the tabs on the
sides of the print head
and push the print head
flush against the wall.
F
Tabs
Slide the print head pegs
down into the grooves.
E
Peg Peg
Remove print head from
packaging. DO NOT
touch the contacts on
the print head.
CRemove tape strip
from print head.
D
Contacts

7
Step
6Install the Ink Cartridge
Unwrap the new ink
cartridge. Make sure
that the tape on the
bottom of the cartridge
is removed if it doesn't
come away with the
wrapping.
Lower the cartridge
into the cavity. The
ridges on either side
of the cartridge will
slide into the grooves.
AB
Return the guard
back to the operating
position and click to
close.
Close the cover. The system
will automatically start the
printer installation, which
takes a few minutes.
Continue with step 7
overleaf while the printer
installation takes place.
CD
Ridge
Ridge
Groove

8
Step
7Create a Test Pattern
When prompted, insert a spare envelope or a tape sheet for a test
print.
To print correctly,
position mail
flush against rear
registration wall and
gently slide mail to
the right on feed
deck.
The system will
detect the envelope
and automatically
guide it through the
printing mechanism.
Good test print - no missing lines Poor test print
If the test print is good, press Yes on control
panel.
If the test print is poor,
press No to perform additional maintenance.
Registration
wall

9
Step
8Check Your Account Balance
Your system will automatically connect to the Postage By Phone
Data Centre and after a brief delay, display your Postage By Phone
balance.
• Select Continue.
PBP Balance
Prepaid * * * * . * *
Continue
Step
Load Postage Into Your System
Key in the amount of
postage you wish to add.
Amount must be in
£50 increments.
• Select Continue.
• Press Yes to confirm.
Enter amount of
postage to add.
##.00
Continue
CONFIRM ADD POSTAGE
Add ##.00
(Yes or No) ?
Information screens will
appear. Adding Postage
Please wait. . .
9

10
Step
Load Postage Into Your System (continued)
• Press Yes to print a receipt. Transfer Successful
Added * * * * . * *
Available * * * * . * *
Receipt (Yes or No) ?
Follow the display directions.
Insert envelope or
tape sheet to print
report.
Check that the Postage by Phone account number printed on the
receipt matches the account number on the despatch note received
with the system. The numbers should match, if they don't, contact
Pitney Bowes before using the system.
9

11
Step
10 Update software
NOTE: You will be informed that a system software update
is available.
• Select Get update now.
UPDATE REQUIRED
This s/w required to
continue operation
Get update now
Any additional features and options that you selected as part of
your order will take a few minutes to download.
• Select Continue.
INSTALL SUCCESSFUL
Continue

12
Your system is
now installed, but
you must still fit
and configure the
weighing platform.
• Select OK.
INSTALLATION
SUCCESSFUL!
OK
Step
11Install Weighing Platform
Position the weighing
platform as shown. Plug the
connector on the weighing
platform into the matching
connector on the machine.
Note that some models have
a smaller platform than the
one illustrated.

13
Your system is ready to use. To learn all about using your machine,
see the Operating Guide.
Chapter 3 describes how to run mail.
Chapter 4 describes setting up the Normal Preset so that your
machine automatically loads your 'standard' settings, including your
preferred Envelope Messaging, etc.
If you are currently on Daylight Savings/Summer Time, refer to
Chapter 6 to advance the system's internal clock by 1 hour.
Key in the correct
scale code for your
location from the
map below
• Select Continue.
Enter 2 digit scale
code supplied by PB
_ _ (1-31)
Continue
Belfast
Dublin
Bristol
Cardiff London
Birmingham
Sheffield
Edinburgh
Glasgow
Orkney�� Code 24
Shetland�Code 25
CODE 24
CODE 23
CODE 22
CODE 21
CODE 20
Manchester
Liverpool
Canterbury
Cork
Locations on a boundary line can use either code.
For altitudes above 2,000 feet (610m) subtract 1 from the code.

14
The moistener will click
into place.
Fill the moistener reservoir
with sealing solution. You may
fill it later if you don't plan to
moisten and seal envelopes
immediately.
Stacker
Position the stacker
next to the machine as
shown.
The stacker provides
a convenient location
to store your operator
guide.
Stacker
Solution
Level
Moistener
If you have a moistener
unit with your machine,
position the moistener
on the left side of the
transport deck as shown.
CLICK!
Install Additional Components
Install any other items supplied with your machine:

15
Troubleshooting
Cannot Reach Data Centre -
If you are using Smartlink, make sure that the cables are
connected correctly and that the lights are showing ready.
If you are using PC Meter Connect™, make sure the USB cable is
connected between the mailing system and PC and that the PC
can connect to the internet.
Not Enough Funds -
You have tried to add more postage than you have in your
Postage by Phone account.
To change information entered during setup -
• Press the Clear key on the numeric keypad.
• At the 'Install Not Complete' message, either go back to the
previous step or return to the Install Start.
If you still have problems...
• Refer to the troubleshooting section in the Operating Guide.
• Refer to our support website:
www.pitneybowes.com/uk and select Support
• You can also telephone one of our specialists for advice on:
09068 181 181 Calls charged at 60p per minute

16
PB Form SDC569G (10-16)
© Pitney Bowes Limited, 2016
We have made every reasonable eort to assure the accuracy and usefulness of this
guide, however we cannot assume responsibility for errors or omissions or liability for
the misuse or misapplication of our products.
*SDC569G*