Pitney Bowes SendPro C User manual

Shipping & Mailing
Postage Meters
SendPro® C
User Guide
Australian Edition
SV63242-au Rev. E
03 November 2021

©2021 Pitney Bowes Inc.
All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a
retrieval system of any type or transmitted by any means, electronically or mechanically, without the
express written permission of Pitney Bowes.
The use of this information by the recipient or others for purposes other than the training of customers
on Pitney Bowes equipment may constitute an infringement of intellectual property rights of Pitney
Bowes, and Pitney Bowes assumes no responsibility for any such use of the information.
We have made every reasonable effort to ensure the accuracy and usefulness of this manual.
However, we cannot assume responsibility for errors or omissions or liability for the misuse or
misapplication of our products.
Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or
implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is
granted by providing this information.
PB Postage™ is a trademark of Pitney Bowes Inc.

1 - Installation
Installing the SendPro C 9
Installing the printhead 18
Installing a scale 22
2 - Connectivity
Setting up a wired network connection 25
Setting up a wireless (Wi-Fi) network connection 27
Connecting to a hidden Wi-Fi network 27
Forgetting a Wi-Fi network 29
Checking your network connection 31
Finding the MAC address for wired and wireless networks 31
Setting up a Proxy server 34
3 - Scales and Weighing
Using the scale when printing postage 38
Entering the weight manually when printing postage 38
Zeroing the scale 39
4 - Accounting
What is Accounting 42
Adding an account 43
Selecting an account 44
Turning account passwords on or off for printing postage 44
Editing an account 44
Table of Contents
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Making an account inactive 45
Deleting an account 45
5 - Postage Funding
Checking the available funds for printing postage 47
Refilling postage funds for printing postage 48
Changing the default refill amount for printing postage 49
Setting the low funds warning for printing postage 50
Viewing the postage refill history 50
Getting an Australia Post refund for damaged or incorrectly printed mail in Envelope Printing 50
Performing Australia Postpostal inspections for postage printing 51
6 - Mailing
Sending a Domestic Letter 53
Sending a Regular Large Letter 53
7 - Sealing
Filling the moistener tank 55
Sealing envelopes when you print postage 55
Sealing envelopes without printing postage 57
Avoiding envelope sealing issues 58
8 - Printing
What are print modes 61
Printing a custom or standard graphic 61
Printing a graphic without printing postage 64
Printing postage on a label 64
Adding a custom text message 64
Editing or deleting a custom text message 65
Printing only the date and time 67
Printing a test pattern 68
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9 - Feeding and Jamming
Preventing envelope feeding problems 71
10 - Ink
Checking the ink level 74
Ordering ink cartridges 74
Replacing the ink cartridge 74
11 - History and Reports
Viewing a refill receipt 78
Viewing the total spent on printing postage 78
Printing a funds report 78
Running account reports 79
Setting the report period for an account 79
Setting the account report preferences 80
Emailing an account report 81
12 - Settings
What are presets 84
Adding presets for printing postage 84
Selecting a preset for printing postage 85
Modifying presets for printing postage 85
Setting the default preset reset timer 86
Adjusting display brightness 87
Adjusting time zone and scale location code 87
Advancing the date 88
Creating or disabling the security PIN 88
Setting up the Energy Saver 90
Uploading postage transactions 90
Clearing or resetting the number of mailpieces sent 91
Uploading system logs 91
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13 - Rate Change
Updating postal rates or software 94
14 - Maintenance
Cleaning the printhead 97
Cleaning the moistener brush and wick assembly 100
Moving your device 104
Ordering supplies 105
15 - Product Information
Finding the Product Code Number (PCN) and serial number 107
Parts of the SendPro C 108
Connections on the back Familiarize 109
Navigating the Home screen 109
Navigating the Envelope Printing app 110
Australia Post requirements 111
Sections of the meter stamp 112
Specifications 113
Material specifications 116
Postal Security Device 118
16 - Safety
Lithium ion battery 120
Agency compliance information 120
Scale Safety 122
17 - Contacting Pitney Bowes
Contacting Pitney Bowes 124
18 - Third party software
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Third party software 126
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1 - Installation
In this section
Installing the SendPro C 9
Installing the printhead 18
Installing a scale 22

Installing the SendPro C
If you are installing a SendPro C for the very first time, follow these instructions.
1. Before you begin
2. Open the box
3. Unpack the device
4. Install the printhead
5. Install the ink cartridge
6. Connect device to a power source
7. Continue installation steps
Before you begin
Watch this video or follow the instructions below to learn how to install your device.
Before you being installing your new SendPro C, decide how you are going to pay for postage and
what type of connection (wired or wireless) you want to use.
Pitney Bowes offers two ways to fund postage for Envelope Printing on your SendPro C:
lA prepaid account with Pitney Bowes or
lA credit account with Australia Post.
You must choose one payment method. You cannot use credit cards.
Choose your connection type
Wired Connections
Take about 10 minutes to set up
Require an ethernet port and power outlet.
Wireless Connections
Take about 15 minutes to set up
Require access to a wireless network and power outlet.
1 • Installation
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Open the box
In the box you will find:
1 • Installation
Pitney Bowes User Guide November 2021 10

Unpack the device
1. Remove the device and all items from the box.
1 • Installation
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2. Important:Be sure to grab hold of the entire feeder, not just the moistener flap when lifting the
device out of the box.
3. Do not connect your device to a power source yet.
4. Remove all packing materials from the device.
1 • Installation
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Install the printhead
1. Open the cover to access the ink carriage.
2. Remove the packing tape from the ink carriage.
3. Open the ink carriage guard.
1 • Installation
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4. Unwrap the printhead and remove the protective strip.
5. Squeeze the tabs and slide the printhead pegs into the lower set of grooves.
Important: This step is critical to prevent device damage.
1 • Installation
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6. Keep squeezing the tabs and push the printhead flush against the wall. The tabs snap outward
when you place the printhead correctly.
Install the ink cartridge
1. Unwrap the ink cartridge and remove the silver foil strip from the ink cartridge.
1 • Installation
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2. Install the ink cartridge and close the guard.
3. Close the cover.
Connect the device to a power source
1 • Installation
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Connect the device to a power source. Tap the power button.
Follow the installation instructions on the device
1. Wait for the device to start up.
2. Tap Get Started on the touchscreen and continue the installation steps on the screen.
3. Tap Got it when you see the message "You're ready to start sending."
1 • Installation
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Installing the printhead
You may need to install a new printhead when the existing printhead is producing poor print quality.
1. Tap Settings.
2. Scroll down and tap Envelope Printer Maintenance.
3. Tap Install Printhead.
4. Lift the cover. The ink cartridge moves to the front position.
5. Flip the ink cartridge cover open.
6. Remove the ink cartridge.
1 • Installation
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7. Squeeze the two gray tabs on either side of the printhead.
8. While squeezing, lift and tilt the printhead to the right. The printhead should come up out of the
device.
1 • Installation
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9. Unwrap the new printhead and remove the protective strip.
10. Squeeze the tabs and slide the printhead pegs into the lower set of grooves.
Warning: If you do not seat the printhead correctly it can damage the device.
1 • Installation
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