Pitney Bowes DM50 Series Manual

DM50 Series Digital Mailing System
(K700 series)
Operator Guide
UK and ROI Version

iSDC667C
Table of Contents
1 • Introduction
About Your DM50 Series ........................................................ 1-1
About Downloads to Your DM50 Series ................................. 1-2
Postal Requirements ............................................................... 1-3
Safety ...................................................................................... 1-4
Specifications .......................................................................... 1-6
Equipment ......................................................................... 1-6
Material ............................................................................. 1-6
Meter Specifications .......................................................... 1-7
2 • Getting to Know Your DM50 Series
DM50 Series Digital Postage Meter–Front ............................. 2-1
Control Panel .......................................................................... 2-2
DM50 Series Digital Postage Meter–Rear .............................. 2-4
3 • Running Mail
Before You Begin .................................................................... 3-1
Checklist ................................................................................. 3-1
Home Screen .......................................................................... 3-1
Selecting Postage ................................................................... 3-2
Using the Scale with the Internal Rating Module ............... 3-3
Weight Hold Mode ....................................................... 3-3
Entering Weight Manually with the Internal Rating Module . 3-3
Keying In the Postage Directly (Not available in UK) ........ 3-4
Misc Oayment Carrier (UK Only) ....................................... 3-4
Parcelforce FrankPay (UK Only) ....................................... 3-4
Selecting an Account to Track Postage .................................. 3-4
Envelope Messaging ............................................................... 3-5
Advancing the Date Print ........................................................ 3-6
Checking and Clearing the Batch Count ................................. 3-7
Checking the Batch Count ................................................. 3-7
Printing a Record of the Batch Count information ............. 3-7
Clearing the Batch Count .................................................. 3-7
Printing Mail ............................................................................ 3-8

ii SDC667C
Table of Contents
4 • Printing Options
Printing Options ...................................................................... 4-1
Printing the Date and Time Only (no meter stamp) ........... 4-1
Printing Envelope Messaging Only (no meter stamp) ....... 4-2
5 • Adding Postage
Adding Postage ....................................................................... 5-1
Connection Using PC Meter Connect™ or Phone? ................ 5-1
Connecting Your System Using PC Meter Connect™ ............ 5-1
Connecting Your DM50 Series to an Analogue Phone Line.... 5-2
Checking the Funds (Postage) in Your DM50 Series ............. 5-2
Checking Your Account Balance in the Postage By Phone®
System .................................................................................... 5-3
Adding Postage to Your DM50 Series ..................................... 5-3
Connecting to the Data Centre (Other than for postage) ........ 5-4
Downloads from the Data Centre to Your DM50 Series ............... 5-4
6 • System Settings
Machine Settings .................................................................... 6-1
Setting System Time ............................................................... 6-1
Setting Display Contrast ......................................................... 6-2
Using the Preset Feature ........................................................ 6-2
Turning the Preset Feature On or Off ............................... 6-3
Storing a New Preset ......................................................... 6-3
Viewing the Preset ............................................................. 6-4
Recalling the Preset .......................................................... 6-4
Setting/Disabling the Lock Code ............................................. 6-5
Setting Sleep Mode Activation Time ....................................... 6-6
Activating Sleep Mode Manually ............................................. 6-6
Setting the High Value Warning .............................................. 6-7
Setting the Low Funds Warning .............................................. 6-7
Settings for the Scale .............................................................. 6-8
Reset Scale to Zero ........................................................... 6-8
Activating/Disabling Weight Hold Mode ............................. 6-8
Entering the Prefix for Dialling Out to Data Centre ................. 6-9
Selecting Tone/Pulse for Dialling Out to Data Centre ............. 6-9

iiiSDC667C
Table of Contents
Using the Text Ad Option ...................................................... 6-10
What is a Text Ad? ........................................................... 6-10
Creating a new Text Ad .................................................... 6-10
Viewing a Text Ad .............................................................6-11
Edit a Text Ad ....................................................................6-11
Delete a Text Ad .............................................................. 6-12
Other Settings ....................................................................... 6-12
7 • Ink Maintenance
Low Ink Warnings.................................................................... 7-1
Replacing the Ink Cartridge .................................................... 7-1
Printing Test Pattern ................................................................ 7-3
Cleaning Printer Nozzles ........................................................ 7-4
Replacing the Print Head ........................................................ 7-5
Replacing the Ink Tray ............................................................ 7-6
8 • Reports
Funds Report .......................................................................... 8-1
Refill Summary Report ............................................................ 8-1
Account Reports ..................................................................... 8-2
Software Version Report ......................................................... 8-3
View Software Versions (not printed) ...................................... 8-3
9 • Accounting Setup
Optional Departmental Accounting Feature ............................ 9-1
Turning Accounting Feature ON or Off .................................... 9-1
Creating an Account ................................................................ 9-2
Editing an Existing Account ..................................................... 9-3
Viewing Account Totals ........................................................... 9-3
Clearing All or Some of the Accounts ...................................... 9-4
Deleting an Account ................................................................ 9-5

iv SDC667C
Table of Contents
10 • Troubleshooting
Getting Help .......................................................................... 10-1
Error Messages ..................................................................... 10-2
Nothing Displays ................................................................... 10-3
Printing is Incomplete, Streaked, or Poor Quality ................. 10-3
Display is Difficult to Read .................................................... 10-4
Problems Dialling Out ........................................................... 10-4
Accidentally Printing the Wrong Postage .............................. 10-4
11 • Supplies and Options
How to Order ..........................................................................11-1
Supplies .................................................................................11-1
Options ...................................................................................11-2
Appendix A
When is Text Entry Used? ....................................................... A-1
How is Text Entry Done? ......................................................... A-1
Account Names, Text Ads .................................................. A-1
Special Characters ............................................................ A-2
Appendix B
Glossary .................................................................................. B-1

1-1SDC667C
Section 1
Introduction
About Your DM50 Series
Your DM50 Series digital postage meter features include:
• Space-saving, compact footprint
• Easy-to-read display shows system status and prompts you
through setup operations
• Automatic date advance
• Keyboard-selectable envelope ads
• Convenient postage-adding via Postage By Phone® meter
payment system (requires an analogue phone line or an internet
enabled PC and PC Meter Connect™ software)
• Ink jet printer provides clear, crisp imprints
• Scale weighs mail pieces
• Rating feature calculates correct postage
• Optional date and time stamp for use on incoming mail or on
sensitive documents
• Optional accounting feature tracks postage costs by department
• Optional user defined text message facility
• Password protection limits access to authorised personnel
• Full report printing capability provides hard-copy records of your
postage transactions
• USB communication port
NOTE: Although this guide describes all the features listed
above, your DM50 Series is a configurable system and
availability of the features will depend on your model, options
purchased and your country requirements. Inclusion in this guide
does not guarantee availability of a particular model or feature
within your country.

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1 • Introduction
About Downloads to Your DM50 Series
Your DM50 Series meter uses the IntelliLink® postage meter system,
which allows you to download information directly into your machine.
The IntelliLink® postage meter system technology gives you the
ability to:
Add postage funds conveniently
You can add funds to your DM50 Series electronically via the
Postage by Phone Data Centre (requires an analogue phone line or
an internet enabled PC and PC Meter Connect™ software).
Download Postal Rate Updates
The latest postal rates can be purchased and downloaded precisely
when you need them.
Add Features On Demand
You can download envelope ads and optional product enhancements
such as departmental accounting. Please contact your machine
supplier to order.
Keep Your DM50 Series Meter Current
Software download capability means you'll always have the latest
version of your DM50 Series meter's operating system.

1-3SDC667C
1 • Introduction
Postal Requirements
The meter on your mailing machine is licensed by your Postal
Authority and you must follow some basic requirements.
• Mail must have the correct date and postage amount in the
meter stamp.
• Always ensure that your meter stamp prints are clear and
complete. Poor prints may result in your Postal Authority being
unable to offer the service you requested and if the prints are
illegible the items may be rejected by your Postal Authority. If in
doubt regarding the quality of your meter prints, refer to page 7-4
for further information.
• If you move to another address, you must update the Postal
Authority records. Call your local machine supplier for advice.
• The tape sheets for putting postage on larger items must
conform to postal specifications. For best performance, obtain tape
sheets direct from your machine supplier.
• Postal Inspection (mandatory) - UK Only
An Audit is made of your meter automatically when you connect
to the Data Centre, this uploads information to the Postal
Authority.The Data Capture Audit takes place every 30 days.
However, there is a grace period of 5 days to allow you to
connect to the Data Centre.
• Postal Inspection (mandatory) - REPUBLIC OF IRELAND Only
Each time you add postage to the machine, the Data Centre
automatically performs a postal inspection as required by the
Postal Authority. If the interval between inspections is too long,
your machine's display prompt "Inspection Due". Eventually, if an
inspection is still not carried out, the display prompts "Inspection
Required". You won't be able to use your mailing system until
your system is inspected.

1-4 SDC667C
1 • Introduction
Safety
Follow the normal safety precautions for all office equipment:
• Use only Pitney Bowes approved supplies, in particular aerosol
dusters. Improper storage and use of aerosol dusters or
flammable aerosol dusters can cause an explosive-like condition
that could result in personal injury and/or property damage.
Never use aerosol dusters labeled flammable and always read
instructions and safety precautions on the duster label.
• To obtain supplies, please contact our Supply Line™ to place
orders. Material Safety Data Sheets can be obtained on the web
or from our Supply Line™. Refer to the Contact Information List
for more information.
• Use the power cord supplied with the machine and plug it into
a properly grounded wall outlet located near the machine and
easily accessible. Failure to properly ground the machine can
result in severe personal injury and/or fire.
• Avoid touching moving parts or materials while the machine is
in use. Keep hands, loose clothing, jewellery and long hair away
from all moving parts.
• Do not remove covers or defeat safety interlock switches. Covers
enclose hazardous parts that should only be accessed by
properly trained service personnel. Immediately report to service
any damaged or non-functioning components that renders the
unit unsafe.
• Place the unit in an accessible location to allow for proper
venting of the equipment and to facilitate servicing.
• The power cord wall plug is the primary means of disconnecting
the machine from the AC supply.
• Do not use an adapter plug on the line cord or wall outlet.
• Do not remove the ground pin from the line cord.
• Avoid using wall outlets that are controlled by wall switches, or
shared with other equipment.
• Do not route the power cord over sharp edges or trap between
furniture.
• Ensure there is no strain on the power cord and that it does not
become jammed between the equipment, walls or furniture.

1-5SDC667C
1 • Introduction
• Be certain the area in front of the wall receptacle into which the
machine is plugged is free from obstruction.
• Before clearing a stoppage, be sure machine mechanisms come
to a stop.
• When removing stalled material, avoid using too much force to
protect against minor personal injury and damaging equipment.
• To prevent overheating, do not cover any vent openings.
• Operation of this equipment without periodic maintenance will
inhibit optimum operating performance and could cause the
equipment to malfunction. Contact your machine supplier for
required service schedule.
• Read all instructions before attempting to operate the equipment.
• Use this equipment only for its intended purpose.
• Always follow the specific occupational safety and health
standards for your workplace.
• This device is not intended for use in the direct field of view at
visual display workplaces. To avoid incommodating reflections at
visual display workplaces this device must not be placed in the
direct field of view.

1-6 SDC667C
1 • Introduction
Specifications
Equipment
Size of Base Model:
213mm High x 351mm Long x 264mm Deep
Size of Base Model with Optional Scale:
231mm High x 351mm Long x 264mm Deep
Weight: 3.6kg without scale, 4.0kg with scale
Power Requirements: 220-240 VAC, 50/60Hz. 0.25A
Communications Ports: 1 USB; 1 RJ-11, 1 Serial
Operating Temperature: 14°C to 35°C
LCD Display: 2 lines, 20 characters long
Throughput: Up to 18 letters per minute
Actual throughput will vary, depending on the material used, graphic
printed, machine environment, and the skill of the operator.
Print Resolution: 300 x 600 dpi
Maximum Print Image Area: 25.2mm x 140mm
Ink Cartridge Capacity: 18ml
Tape Sheets: self-adhesive type (dual tape sheets)
Internal Graphic Ad Storage: up to 15
Internal Postal Inscription Storage: up to 15
Availability of inscriptions is based on country requirements.
Departmental Accounting (optional): Number of accounts available is
based on the amount purchased and model.
IMPORTANT: For best results, always make sure your
material conforms to our published specications.
Material
Minimum Size: 127mm Wide x 89mm Deep
Thickness: 0.18mm to 8.0mm

1-7SDC667C
1 • Introduction
It is certified that the system complies with all applicable
Directives of the European Union.
For a formal Declaration of Conformity please contact Compliance
Engineering. Contact information is given in the front of this guide or
on a separate document supplied with your system.
The system has been designed to work on all Pan-European
Analogue Telecommunication Networks.
Meter Specifications
Republic of Ireland Models:
Maximum Imprint: €99.99
Maximum Credit Setting: €9,990.00
Setting Increment: €10
Reset Type: Postage by Phone
Piece Count: Up to 8 digits (nonresettable)
UK Models:
Maximum Imprint: £99.99
Maximum Credit Setting: £9,990.00
Setting Increment: £10
Reset Type: Postage by Phone
Piece Count: Up to 8 digits (nonresettable)
All Pitney Bowes postage meters are manufactured in accordance
with An Post’s and Royal Mail’s Franking Machine Standards. This
includes ascending register security, which will lock the ascending
registers when the first frank takes the most significant digit of the
ascending register to 9.

1-8 SDC667C
1 • Introduction

2-1SDC667C
Section 2
Getting to Know Your DM50 Series
DM50 Series Digital Postage Meter – Front
4
1. Control Panel—allows you to enter and set up information on
your meter.
2. LED—lights amber when your DM50 Series meter is low on ink
(one blink indicates the DM50 Series meter is out of ink).
3. Scale (optional in some markets)—allows you to weigh a mail
piece so you or the DM50 Series meter, can calculate the correct
postage.
4. Top Cover—opens to allow replacement of the ink cartridge.
See Section 7 - Ink Maintenance for instructions.
5. Mail Deck—supports your envelope, post card or tape sheet as
you insert it for printing.
5
1
23

2-2 SDC667C
2 • Getting to Know Your DM50 Series
1 2 3
4 5 6
7 8 9
C 0 .
Control Panel
1. LCD Display—shows the current status of your DM50 Series
meter and prompts you through all setup operations in a two-line
LCD.
2. Lock Key—prevents unauthorised use of your DM50 Series
meter if the lock feature is set up and the DM50 Series meter
is in "sleep mode". Entering your four-digit password unlocks
(wakes-up) the meter.
3. Class—allows you to select class and calculate postage based on
the service selected, if you have the optional internal rating system
feature. See Section 3 - Running Mail for details.
4. Funds—allows you to check and add postage funds to your
DM50 Series meter. See Section 5 - Adding Postage for details.
5. Options—allows you access to the setup options of the DM50
Series meter, such as date, time, etc. See Section 6 - Machine
Settings for details.
2
5
9
3
7
8
6
4
1

2-3SDC667C
2 • Getting to Know Your DM50 Series
6. Clear/Back—allows you to clear or cancel an entry or return to the
previous screen/level of menu.
7. Alpha/Numeric Keypad—allows you to type in numbers and
letters for account names, postage values, and other information.
See Appendix A - Entering Text for more information.
8. Review Keys—allows you to scroll through choices in the LCD
display or review the current settings.
9. Enter/Yes and No Keys—allow you to confirm an operation
or answer “Yes” or "No" to a prompt. The Enter/yes key also
functions as the Enter key for data entry.

2-4 SDC667C
2 • Getting to Know Your DM50 Series
1. Phone Connector—allows you to connect to an analogue
phone line, such as one that a Fax machine uses. The connector
accepts a standard phone plug (supplied). When your DM50
Series meter is connected to an analogue phone line, you can
add postage by pressing Funds and following the prompts. See
Section 5 - Adding Postage for details.
2. Serial Port—allows you to connect the optional scale to weigh
your mail piece.
3. USB Port—allows you to connect a USB cable and connect to
IntelliLink® via PC Meter Connect™ Software and an internet
enabled PC. See Section 5 - Adding Postage.
4. Power Receptacle—connects to AC power cord (supplied).
5. Ink Tray—holds excess ink that results from the printing
process. See Section 7 - Ink Maintenance for further details.
6. Ink Tray Lever—by sliding lever, it allows you to remove the ink
tray.
DM50 Series Digital Postage Meter – Rear
4
1
2
3
5
6

3-1SDC667C
Section 3
Running Mail
£0.29 0 g
RM 1st 07.OCT
Before You Begin
Before you run mail on your system, review the Checklist, Home
Screen, and Applying Postage sections below and on the next page.
Checklist
• Make sure your mailing system is plugged into a properly
grounded power receptacle. Always follow the safety precautions
in Section 1, Introduction.
• If you plan on printing tape sheets, make sure you've got an
adequate supply. See Section 11, Supplies and Options for
ordering tape sheets.
• Check that you have enough postage for your mail run. Press
the Funds key to view your current balance (Unused).
Home Screen
When you power up your system, the Home screen appears on the
operating display. If your system has been set up to require a lock
code or password, you are prompted to enter it.
A typical Home screen is show below (your screen will vary slightly):
Pressing the Review ▲▼ keys when the Home screen is displayed
will cycle through the printing options such as Account, Envelope
Messaging, etc. that you currently have selected.

3-2 SDC667C
3 • Running Mail
Selecting Postage
There are several ways you can select postage using your mailing
system:
• Place the mail piece on the optional scale and have the system
calculate the weight and then postage amount using the
system's internal rating feature.
• Enter the weight of the mail piece manually and have the system
calculate the postage amount using the system's internal rating
feature (if you have the optional rating feature).
• Key in the postage directly from the keyboard when you already
know the amount (not available in the UK).
Each method is described in its own section that follows.
NOTES:
• For applying postage, the DM50 Series does not have to
be connected to a phone line. However, when you need to
add funds to your DM50 Series, it must be connected to
an analogue phone line (see Section 5 - Adding Postage/
Connecting to Data Centre for more information).
• The meter automatically advances the date at midnight.
• If you need to choose a country when selecting a class, you
can either use the Review ▲▼ keys to scroll through the
alphabetical country list, or you can type the initial letter of
the country name to jump straight to that letter in the listing.
Using the Scale with the Internal Rating Module
Use this procedure when you use the scale to automatically weigh
and calculate the correct postage value.
1. Place the mail piece onto the integrated scale. The weight of the
mail piece will appear on the display.
2. Press the Class key, and use either the numeric keys or the
scroll keys to select the Carrier/Class required. Press the Enter
key to confirm this and any further selections. Follow the prompts
for the options and/or services available for the postal class
required.
3. The display shows the final postage amount together with the
selected class.