Pitney Bowes DM300c series User manual

5.5”
5.5”
8.5”
DM300c
DM300c
Quick Reference Guide
Canada English Version
Digital Mailing Systems
AW20332 Rev. B
www.pitneybowes.ca

5.5”
5.5”
8.5”
Canada Contacts
Product Name - DM300c or DM400c
Model Name - 3C00 or 4C00
Go to www.pitneybowes.ca to:
• Viewfrequentlyaskedquestions(FAQs),
• OrderPBsuppliesandaccessories,
• Placerequestsforservice,
• Vieworderstatusforsupplies,and
• AddpostagetoyourPostageByPhone®account.
Our Help Desk
Fordirectquestions,call:1.800.672.6937.CustomerService
RepresentativesareavailableMondaythroughFriday,
8:00AM-7:45PMEST.
Postage By Phone®
TocontactPostageByPhone®,call1.800.387.4660.
Pitney Bowes Supplies
ToordergenuinePitneyBowessupplies,calltheSupplyLineTM
at1.800.672.6937orvisitusonlineatwww.pitneybowes.ca.
Troubleshooting Tips
Contact Information List
Contact
ClearingStalls
Troubleshooting
Meter stamp does not print
Theprintheadisnotprimedwithink.
Performprintermaintenance.
press Menu>Maintenance> Printer
Maintenance>Clean Printer Nozzles.
Meter stamp is smudged
Envelope is contacting print head
duringprinting.Checkthattheenvelope
isless1/4”thick.Removeobjectssuch
aspaperclipsfromthestamparea.
Lines are missing in the meter stamp
Theprintheadisnotprimedwithink.
Performprintermaintenance.
Out of Ink
Inkcartridgeisloworoutofink.
Replacetheinkcartridge.
To Perform Printer Maintenance
1.PressMenu
2.SelectMaintenance
3.SelectPrinterMaintenance
4.SelectCleanPrinterNozzles.
Problems Printing Meter Stamps
Insucient Funds
Themeterdoesnothaveenoughfundsto
printthepostageenteredorcalculated.If
fundsarelow,performapostagerell.
High Postage Value
You have entered more postage than the
alertlimit.Tochangepostagealertlimits:
PressMenu>Setup>PostageLimits.
Inspection Due
Connection to Data Center has not
occurredin90days.Toperform
inspection,connecttoDataCenter.One
waytodothatispressRellPostageand
thenselectCheckPBPbalance.
Inspection Required
Connection to Data Center has not
occurredin120days.Toperform
inspection,connecttoDataCenter.One
waytodothatispressRellPostageand
thenselectCheckPBPbalance.
Information Messages
Account Balance Low
You do not have enough money
inyourPostagebyPhone(PBP)
account at the Data Center to pay
fortherellamount.Rellasmaller
amount,orsendachecktoaddto
your account.
Cannot Reach Data Center via LAN
•MakesurethattheLANinternet
cable is plugged only into an
internet connection.
•Makesuretheadapterlightsarelit
to show an active connection.
Rell-Information Messages
Account Balance Low
You do not have enough money in your
PostagebyPhone(PBP)accountatthe
DataCentertopayfortherellamount.
Rellasmalleramount,orsendacheck
to add to your account.
Cannot Reach Data Center via LAN
•MakesurethattheLANinternet
cable is plugged only into an internet
connection.
•Makesuretheadapterlightsarelitto
show an active connection.

5.5”
5.5”
8.5”
Clearing Stalls
3.
Getting to Know your DM300c
Overview
2. Remove mailpiece. 1. Toclearastall,turnclearance
leverclockwisetoprinterdeck.
Rotatelevercounterclockwise,
backtoitshomeposition.
ClearingStalls
Troubleshooting
Q
C
W E R T Y U PI O
A S D F G H J K L
Z X C V B N M
123
456
7 9
0.
8
#$%-_
+,'
/
(
!
)
@:
Space
Shift SymbolBackspace
*?.
=
Refill
Postage Funds
Custom
Presets
Normal
Preset Menu
Weigh/Rate
Tape
Back
Enter
Home
Start
Stop
®®
/Account
Scale Weight
Class
Ad
:None
:Recycle
:Dom Standard
:ABC INC
Inscrip.
$0.52
10g 2007.06.22
Tape Feeder
Power and
Lock Key
Selection Keys are active when
displayarrows()arepresent
▼
Home Screen and Ready Indicator
When you are on the Home screen and three bars
are visible the system is ready to print postage
When Scroll Keys are lit
green,youcanscrollupor
downformoreinformation
Return to the Home
Screenatanytime
fromanyplace
Return to
predened
settings
Electronically
download postage
View postage
balance
Cleareldorgoback
one screen
Press Tape
keytoprint
on tape strips
2016.06.22
Stacker
Weighing Platform
Tape Feeder
Clearance Lever
Moistener

5.5”
5.5”
8.5”
3.
Sue Jones
Rte 223
Her Town, 54321
1.
2.
3.
4.
Calculating Postage using Weighing Platform
WeighingPlatform
Manual Weight
Using Moistener
ChangingInk
Using Moistener
SelectClass.
Someclasseswilldisplaypostageratesnexttothem.Ifyou
selectaclasswithnopostageratenexttotheclassname,
youwillbepromptedfordestinationinformationsuchas
Postal Code or Zone to calculate postage.
SelectExtraServices(optional).
Basedontheclassselected,appropriateadditionalservices
likeinsurancecanbeselected.
Placemailontheweighingplatform.
Thesystemwilldeterminetheweightandautomatically
displayascreenwithclassesforthatweight.
Makesureyourweighingplatformisattachedtothesystem.
Press Enter when done.
Thehomescreenwillnowdisplaytheweight,class,and
postageamountwiththreebarsnexttoit,indicatingthat
the system is ready to print.
Intl
USA
▼
▼
Select Class
6 grams
Dom Other
Dom Standard
▼
▼
:$00.52
:$xx.xx
Dom Standard
Select Extra Services
$0.52
Registration
▼
:$xx.xx
Done [Enter]
Mr. John Smith
1925 Main Street
Your Town, US 12345
2016.06.22
Ad :Recycle
Class :Dom Standard
▼
▼
$0.52
Inscrip.
▼
Scale Weight
Enter 6 grams
:None
Guideenvelopeaparound
grayedgeofmoistener
2. FillreservoirwithE-ZSealTM
Sealingsolution.
1. Position moistener as shown.
Tosealenvelopes,usethemoistenerasshownbelow.

5.5”
5.5”
8.5”
4.
5.
6.
Enter
3.
2.
1.
Replace ink tank
Replace print head
▼
▼
Ink Tank Access
Close cover to continue
or select:
Cover Open
X
Differential Weighing
Enter Weight Manually
▼
▼
Weigh/Rate
Current: 0 g
Rate the Mail on Scale
Zero the Scale
▼
▼
Accept
Enter Weight in Kilograms
▼
▼
Manual Weight
CC
123
456
7 9
0.
8
Back
Enter
Home
Enter Weight:
5g
Accept
Edit Weight in Kilograms
▼
▼
Manual Weight
Enter Weight:
5g
1.
2.
3.
Weigh/Rate
4. 6.
5.
a. b.
c.
a. b.
c.
ChangingInk
Using Moistener
Changing Ink
WeighingPlatform
Manual Weight
Calculating Postage using Manual Weight Entry
Opentheinkaccesscover.
Removeweighingplatform.
Removeoldinkcartridge. Closeinkaccesscoverand
replaceweighingplatform.
Thesystemwillnowperform
maintenanceandaskforatest
print.Followprompttoprinta
test print.
Replacewithnewinkcartridge.
SelectReplace ink tank to move
theinkcartridgecarriagetothe
replacement position.
Ink cartridge
PressWeigh/Rate.
Keyinweightingramsorswitchtokilogramsbyselecting
EnterWeightinKilogramsthenAcceptifdone.
SelectEnterWeightManually.
Ifyouknowtheweightofyourmailpiece,orifyourpackageistoobigfortheweighingplatform,youcankeyintheweight.
SelectClass.
SelectExtraService(optional).
Press Enter when done.

5.5”
5.5”
8.5”
/
/
Print on Envelopes
PrintonTapes
Printing Digital Indicia on Envelopes
Mr. John Smith
1925 Main Street
Your Town, US 12345
Sue Jones
Rte 223
Her Town, 54321
Mr. John Smith
1925 Main Street
Your Town, US 12345
Ad
Postage
Date
Registration
wall
1.
2.
3.
4.
Custom Presets
LockingMeter
Locking Meter
i
Insert the envelope until the system detects it and automatically
guides it through the printer.
Forproperprinting,positionmailflatagainstrearregistration
wallandgentlyslidemailtotherightonprinterdeck.
Ifyouhaveselectedalockcodeforyour
system,youmaylockitatanytimeby
pressingthelock/powerbutton.
SelectLock the Meter.
Nothing will appear on the display and
thesmallLEDrightabovethelock/power
buttonwillchangefromgreentoorange.
Whenthemeterislocked,pressinganykeywillprompt
youtoenterthemeterlockcode.
EnterthefourdigitlockcodeandselectAccept to
return to the Home screen.
Torestrictaccesstothesystem,youcanlockyourmeterwithalockcode.Toenableameterlockcode,pressMenu > Lock Code/
Password > Enable Lock Code.Enterafour-digitlockcodeandselectAccept.
Ifyoucannotrememberyourlockcode,
contact Pitney Bowes.
CC
123
456
7 9
0.
8
Back
Enter
Home
Power Down
▼
Lock & Power Down
Lock the Meter
▼
Sleep Mode
▼
****
Accept
▼
Meter Locked
Enter Lock Code:

5.5”
5.5”
8.5”
Menu
Comptes
Rapports
▼
▼
Menu principal
Options dimpression
▼
Configuration
▼
1.
2.
1.
2.
1. 3.
▼
▼
▼
▼
2.
4.
Custome Presets
LockingMeter
Using Custom Presets
i
Sortir
Incertain, afficher param
▼
▼
Confirmer param. actuels pour
mouv. tache prepr
Param. actuels OK?
Oui
▼
Modifier nom tache prepro
Afficher param tache pre.
Creer nouv. tache mesure
▼
Options tache preprogr
▼
▼
Options progr. de taches
Messages textes
Entretien
Options centre de donnees
Menu principal
Print on Envelopes
PrintonTapes
Printing Digital Indicia on Tapes
Printable Side
Tape
Tape Button
Youcansavetimebycreatingasnapshotofasettingthatyoufrequentlyuse.Forexample,ifyoufrequentlyprocessDomestic
StandardLetters,youcansetyourCustomPresettostoretheClassandWeightofthemailpieceyoucommonlyprocess.Please
notethattoretaintheweightinthecustomyouarerequiredtoentertheweightmanuallyinsteadofusingtheweighplatform(scale).
FormanualweightentrypleaserefertotheManualWeightsectionofthisQuickReferenceGuideand/ortheUserGuide.
Onthehomescreen,keyinthe
postage value you wish to assign
to the Custom Preset.
SelectCreateNewCustomPreset.
Press Menu.
SelectYestoconrmsettings.
Followthesamestepstocreatemorepresets,by
selecting Create New Custom Preset in step 3.
Loadthetapes.
Push the tape lever to the right and drop tapes
down into slot and release the tape lever. You can
loadupto50tapes.
CongureTapeButton
PressTape.
Bydefaultasingletapewillbeprinted.
GotoMenu>Setup>CongureTapeButton and
selectAskforTapeQuantity.
KeyinMultipleTapes
Printing Multiple Tapes
Onthehomescreen,youcansimplykeyinthenumber
oftapesyouwanttoprintandpresstheTapebutton.
IfyouprintmultipletapesyoucanconguretheTape
buttontopromptforatapequantity.
NowpressingtheTapebutton
willprompttapequantity.Keyinnumberoftapes
thatyouwanttoprintandpressStart.

5.5”
5.5”
8.5”
RellingPostage
PrintingOptions
Printing Options
Rell
Postage
Refill
Receipt
Refill: JAN 05 07 11:38A Account No: 179Refill
Amount: $100.000 Meter No.: 1111146
Funds Available in Meter: $115.000 JAN 05 07
Prepaid: $935.780 11:38A
Additional Funds Available: $000.000
Skip, Print Receipt
Print Receipt
▼
▼
Postage Refill
Complete
Available
Refilled :$xx.xx
:$xx.xx
▼
Refill Amount
Enter Amount:
Accept
CC
123
456
7 9
0.
8
Back
Enter
Home
.00
100
$
▼
Refill Postage
▼
▼
Refill $ 50.00
Another Amount
Check PBP Balance
16
▼
Printing Options
▼
▼
Set or Advance Date
No Printing-Seal Only
Text-Ad-Date-Time Mode
▼
Date Correction Mode
Theprintingoptionsscreenprovideschoicesofwhatcanprintonyourmailpiece.Toaccesstheprintingoptionsscreen,
pressMenu>PrintingOptions.
No Printing - Seal Only
Allows you to use your system
to wet and seal envelopes.
•SelectText-Ad-Date-TimeMode.
•SetDate-TimetoPrint.
•SetAdandTexttoNone.
To print Date and Time only To print Ad only
•SelectText-Ad-Date-TimeMode.
•SetDate-TimetoDoNotPrint.
•SelectAd.
•ReturntoNormalMode.
1.
2.
4.
Refilling Postage
RellingPostage
PrintingOptions
3. Key in amount and select Accept or Press Enter.
Therstchoiceisyourlastrellamount.
Ifyouwanttorellanyotheramount
then select Another Amount.
PressRellPostage. ThesystemdialsthePostagebyPhone™Data
Centerautomatically.Thefundstransfershouldtake
lessthan60seconds.Whenrelliscomplete,you
willseethefollowingscreen.
ToprintyourreceiptselectPrintReceiptandfollow
the prompts.
RellingpostagetransfersmoneyfromyourPostagebyPhone™accountintoyoursystem.Todothis,makesureyoursystemis
connectedthroughaLANinternetconnection.