Pitney Bowes dm60 series User manual

Shipping & Mailing
Postage Meters
DM60™
Quick ReferenceGuide
Using your System Running Mail Selecting a Value /
Using the Scale
Adding Funds Changing the Ink
Cartridge
Envelope Messaging
/ Preset Feature
Advancing Date /
Selecting an
Account
Printer Maintenance
/ Print a Test Pattern
Problems? Responsible
Disposal / Pitney
Bowes Support

About your Digital Mailing System 3
Running Mail 4
Selecting a Value 5
Using the Scale 5
Adding Funds 6
Changing the Ink Cartridge 7
Printing Envelope Messaging 8
The Preset Feature 8
Advancing the Date 9
Selecting an Account 9
Printer Maintenance 10
Print a Test Print 10
Problems? 11
Responsible Disposal 12
Pitney Bowes Support 12
Pitney Bowes Quick ReferenceGuide December,2019 Page 2 of 12

About your Digital Mailing System
Keyboard
Lock
Prevents the accidental use of your DM60 series Digital Mailing System.
Class
Allows selection of a postal class for automatic postage calculation.
Funds
View details of your postage funds and number of pieces processed.
Add funds and obtain details of your Postage by Phone account.
Options
Accesses the system set-up menus.
Clear/Back
Allows you to cancel or clear a value or to return to a previous display.
Review Keys ▼ ▲
Allow scrolling up and down through choices on the display or review of
current settings.
Enter/yes
Confirms a selection or answers yes to a question on the display.
no
Replies no to a question on the display.
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Running Mail
Let’s now create your first piece of franked mail...
lBefore you begin, ensure that the Home screen is visible. The Home
screen is the default screen that appears after the meter has been
switched on or has been woken from sleep mode.
lIf Accounting is switched on you will be required to select an Account
before proceeding. See Select an Account.
lPlace your item of mail on the scale and the display will show the
cost, weight, class and date.
lThe screen will display Royal Mail. Press the Enter/yes button.
lIf you want to change the Class, press the Class button and use the
Review ▼▲ Keys to highlight the Class you wish to use and then
press Enter/yes.
lThe screen will display a Service. Use the Review ▼▲ Keys to
highlight the service you require.
lEnvelope Messaging (advert or message) prints alongside your
frank. To select your preferred Envelope Message, press the down
Review ▼ key until ‘Ad’ displays, then press Enter/yes. Scroll to the
required Envelope Message using the Review ▼▲ keys, then press
Enter/yes. (To ensure your Envelope Message prints automatically
in future, see The Preset Feature).
lInsert the item into the franking machine from the front, making sure it
is pushed up to the right registration wall. The franking machine
automatically begins printing. Do not remove the item until the
printing has finished.
To watch a video on Running Mail Click Here
Or visit pitneybowes.com/uk/support and search Running Mail on the DM50-
DM60.
IMPORTANT: Always ensure that your prints are clear and complete.
Poor prints may be rejected by Royal Mail.
The illustration above shows a bad print with missing lines. Only
approved ink should be used in the machine.
If you are experiencing Poor Print see Printer Maintenance.
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Selecting a Value
Before printing mail, you need to set the Mailing System to the value
you wish to print.
You can weigh the item on the scale, select a class of mail and have
the internal rating module automatically calculate the correct postage
(see ‘Using the Scale’ opposite).
Weight Hold
lWeight Hold can be enabled within the system settings. This mode
holds the weight after an item has been removed from the scale and
is used when the size of the item covers the display.
lPlace an item of mail onto the scale. Give the system time to weigh
the item and then remove it. The weight/value holds for a preset time
after the item is removed from the scale to allow you to select the
correct Class, etc.
lTo clear the weight/value before it automatically resets, press
Clear/Back.
Surcharge Payment Carrier
Occasionally, Royal Mail may need an additional payment (due to
underpayment, etc). To produce a Frank for payment, press Class, then
select the “Surch Pymnt” Carrier, followed by the “Surch Pymnt” class.
You can now enter the value of underpayment required. Press Enter/yes
to confirm the amount and print postage in the normal way.
Parcelforce FrankPay
If you wish to use your Franking machine to process Parcelforce
Frankpay transactions, press Class, then select the “Royal Mail” carrier.
Scroll down and select “Parcelforce”. Select the “Frankpay” service and
the “Enter Amount” option. Key in the amount in £ and press the
Enter/yes key to confirm, then print the postage onto a tape sheet.
Using the Scale
lPlace an item of mail onto the scale. The weight will show at the top
right of the display.
lCheck the Class displayed. If you need to change this, press the
Class key. Use the Review ▼▲ keys to scroll to the Class you
require, then press Enter/yes. Follow prompts to select any
additional options and/or services.
lThe system will set itself to the correct postage value.
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Adding Funds
Your system will periodically need refilling with postage funds.
Before refilling, check the DM60 is successfully connected to the internet via your chosen method of connection (For example - Smartlink™,
Communication Device, PCMC).
lPress Funds. Use the Review ▼▲ keys to scroll to ‘Refill postage?’, then press Enter/yes.
lKey in the refill amount and press Enter/yes.
Note: Amount must be in increments of £10.
lPress Enter again to confirm amount of refill.
The system will automatically connect to the Pitney Bowes Postage by Phone system and download funds. When the process is complete, the
meter will display a confirmation message.
lPress Enter/yes to continue.
lYou will be prompted to print a receipt - confirm with either the yes or no button.
The meter will check for any pending downloads, for instance new rates or software updates. Follow any prompts to download and install any
updates.
Once the process is complete the meter will return to the Home screen.
To watch a video on Adding Funds Click Here
Or visit pitneybowes.com/uk/support and search Adding funds to the DM50-DM60.
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Changing the Ink Cartridge 1. When the display shows ‘Add ink cartridge’, press Enter/yes.
2. When prompted, lift the top cover and press the unlock symbol on the
cartridge latch. Remove and discard the yellow packaging material.
3. Open the packaging for the ink cartridge and take off the protective
tape from the bottom.
4. Insert the ink cartridge. Insert the base of the cartridge first before
pushing the top back.
5. Press the ink cartridge latch down until it clicks and holds the
cartridge in place.
6. Close the top cover and press Enter/yes. When you see
‘IMPORTANT – is the ink cartridge installed?’ displayed, press
Enter/yes again.
The franking machine will now go through a set-up cycle which takes
up to 2 minutes.
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Printing Envelope Messaging
You can print Envelope Messaging alongside the postal indicia/frank.
lFrom the Home screen, press the down Review ▼ key until ‘Ad’
displays, then press Enter/yes.
lScroll to the required Graphic Ad/Text Ad using the Review ▼▲
keys, then press Enter/yes.
lYou return to the Home screen with the new item selected for
printing.
Note: Graphic Ads and Text Ads print in the same location and so cannot
be printed together.
Text Ads are only available on certain models.
To watch a video on Downloading Envelope Messaging Click Here.
Or visit pitneybowes.com/uk/support and search Downloading an envelope
message on the DM50-DM60
The Preset Feature
The Preset feature allows you to save values such as Class, Envelope
Message, etc. that the system returns to when it is turned on or after it
has been woken from sleep mode. Preset values can also be quickly
recalled with a few button presses.
To create a Preset:
Set the system to the Class, Envelope Messaging, etc. that you want
stored as described earlier in this guide.
lPress Options. Use the Review ▼▲ keys to scroll to ‘Change
Setup?’, then press Enter/yes.
lUse the Review ▼▲ keys to scroll to ‘Use Preset Setup?’, then
press Enter/yes.
lUse the Review ▼▲ keys to scroll to ‘Store new preset?’, then press
Enter/yes.
lPress no when the system displays “Review settings to be stored?”.
lAt the “Confirm store new preset” prompt, press Enter/yes.
lPress no when the system displays “View new preset?” and “Stay in
setup?”.
Your new preset is now stored.
To recall the Preset settings at any time:
lPress Options. Use the Review ▼▲ keys to scroll to ‘Recall
Preset?’, then press Enter/yes.
lYou return to the Home screen with all the Preset settings selected.
lIf “Turn Preset on? Y/N” prompt displays, press Enter/yes.
lIf “New postal rates since preset created” displays, press Enter/yes.
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Advancing the Date
You can temporarily advance the date printed to process mail in
advance of the posting date.
lPress Options. Use the Review ▼▲ keys to scroll to ‘Change date
and time settings?’, then press Enter/yes.
lIf necessary, use the Review ▼▲ keys to scroll to ‘Change printed
date?’, then press Enter/yes.
lUse the Review ▼▲ keys to select the date you require, then press
Enter/yes.
The system will set itself to the date selected.
Notes: Remember to reset the date to today’s date after processing
mail, using the procedure above.
lYou cannot set a date that has already passed.
lYou can advance a maximum of 30 days.
Selecting an Account
If your system has accounting turned on, you must select an account
before you can print postage.
lFrom the Home screen, Press Menu /Options key.
lPress the down Review ▼ key until ‘Change Account?’ displays,
then press Enter/yes.
lScroll to the required account using the Review ▼▲ keys, then
press Enter/yes.
lYou may now need to enter a password, if the account has password
protection.
You return to the Home screen with the account selected.
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Printer Maintenance
If lines are missing in the system prints, perform maintenance to clean
the print head nozzles.
IMPORTANT: Always ensure that your prints are clear and complete.
Poor prints may be rejected by Royal Mail.
The illustration above shows a bad print with missing lines. Only
approved ink should be used in the machine.
Clean printer nozzles:
lPress Menu/Options.
lUse the Review ▼▲ keys to scroll to ‘Use ink functions?’, then press
Enter/yes.
lUse the Review ▼▲ keys to scroll to ‘Clean printer nozzles?’, then
press Enter/yes.
Now print a Test Print (see opposite from When prompted).
Print a Test Print
lPress Menu/Options.
lUse the Review ▼▲ keys to scroll to ‘Use ink functions?’, then press
Enter/yes.
lUse the Review ▼▲ keys to scroll to ‘Clean printer nozzles?’, then
press Enter/yes.
When prompted, insert an envelope or label for test.
At the ‘Is test pattern OK?’ prompt:
If lines are missing, press no and the system will attempt to prime the
print head again. It will then ask for another test print.
If test print is OK, press yes to return to the Home screen and resume
normal operation.
Good test print - no missing lines in the centre of the test print
Poor test print - missing lines in the centre of the test print
If you continue to experience poor print quality, replace your ink
cartridge see Changing the Ink Cartridge.
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Problems?
If... Description Action
Lines missing in prints Printer maintenance required. May be clogged
nozzles or low ink condition.
Perform Printer Maintenance. If problem remains, see Changing the Ink Cartridge
section in this guide.
No print Print head not primed with ink. Check that tape on cartridge is removed. See Changing the Ink Cartridge section
in this guide.
Prints are smudged Envelope is contacting print head during printing. Check that envelope does not exceed 8mm thickness. Do not place objects, such
as paper clips, in the printing area.
A four digit number in the format
Exxxx is displayed
System error. Press Clear/Back. If error remains, unplug meter. Wait 30 seconds, reconnect.
Lock Code Unknown Cannot remember lock code. Call Pitney Bowes.
Amber LED is on Low ink Have a new ink cartridge ready.
Amber LED blinks once No ink Replace ink cartridge now. See Changing the Ink Cartridge section in this guide.
Envelope Messaging keeps
‘disappearing’ from print
Preset may not contain Envelope Messaging. See ‘The Preset Feature’ in this guide for details of storing a new preset.
Connectivity
For information on the different ways of connecting your DM60 to to the internet or for troubleshooting your connection, Click Here to visit our
Meter Connection Methods page.
or go to pitneybowes.com/uk/support/connection and then select DM50/DM55 (K721/K724) DM60 (K722).
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Responsible Disposal
Pitney Bowes has long been recognised for our commitment to
protecting the environment. Let us help you meet your goal of
creating a greener workplace too.
To find out how to responsibly dispose of your empty ink cartridges
visit-pitneybowes.com/uk/support/account/return-used-ink
To find out more about what we do for the environment visit our
Corporate Responsibility webpage.
pitneybowes.com/us/our-company/corporate-responsibility
Pitney Bowes Support
For lots more support information for your DM60, visit our DM60 Support
website.
pitneybowes.com/uk/support/products/DM60
For Account or Billing support visit our website.
pitneybowes.com/uk/support/account-support
Contact us at-
pitneybowes.com/uk/support/contact-us
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SDC2028B 20 December 2019
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