Pitney Bowes SendPro C Manual

Shipping & Mailing
Postage Meters
SendPro® C,
SendPro®+
PCN2H00
Operator Guide
US English Edition
SV63242 Rev.U
April 28, 2022

©2022 Pitney Bowes Inc.
All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a
retrieval system of any type or transmitted by any means, electronically or mechanically, without the
express written permission of Pitney Bowes.
The use of this information by the recipient or others for purposes other than the training of customers
on Pitney Bowes equipment may constitute an infringement of intellectual property rights of Pitney
Bowes, and Pitney Bowes assumes no responsibility for any such use of the information.
We have made every reasonable effort to ensure the accuracy and usefulness of this manual.
However, we cannot assume responsibility for errors or omissions or liability for the misuse or
misapplication of our products.
Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or
implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is
granted by providing this information.
PB Postage™ is a trademark of Pitney Bowes Inc.

1 - Quick start guide
Installing the SendPro C, SendPro+ 10
Finding the Product Code Number (PCN) and serial number 19
Navigating the Home screen 20
Printing a shipping label or printing postage on an envelope 24
Printing a shipping label 26
Comparing rates when printing a shipping label 31
Tracking a shipment 38
Using cost accounts to charge back shipping label postage 39
Adding a shipping label cost account 40
Adding a Envelope Printing account 41
Navigating the Envelope Printing app 42
Preventing envelope feeding problems 43
Sending a First-Class Mail envelope 44
Sending a large First-Class® envelope 45
Sending Certified Mail 47
Sending an international letter 47
Using USPS special services 48
Updating postal rates or software for printing on envelopes 48
Refilling postage for printing on envelopes 50
Sealing envelopes when you print postage 50
Filling the moistener tank 52
Replacing the ink cartridge 53
Printing a test pattern 55
Supplies, ink cartridges, and options 57
2 - Connectivity information
Setting up a wired network connection 62
Table of Contents
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Setting up a wireless (Wi-Fi) network connection 65
Connecting to a hidden Wi-Fi network 65
Forgetting a Wi-Fi network 67
Checking your network connection 69
Finding the MAC address for wired and wireless networks 70
Setting up a Proxy server 73
3 - Managing your Device
Creating or disabling the security PIN 78
Adjusting time zone and scale location code 79
Adjusting display brightness 79
Using USPS Informed Delivery 80
Installing the SendPro C, SendPro+ 80
Installing a scale 90
Uploading system logs 91
4 - Printing Shipping Labels
Signing in to and out of the shipping label app 94
Printing a shipping label 94
Comparing rates when printing a shipping label 100
Creating a new sender address for shipping labels 106
Editing the sender address for shipping labels 107
Printing an international shipping label 107
Creating and printing a USPS return shipping label 117
Printing a USPS scan form 118
Reprinting a USPS, UPS or FedEx shipping label 119
Canceling a UPS or FedEx shipping label 120
Getting a USPS refund for a shipping label 120
5 - Managing Shipping Labels
Using the Address Book 124
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About cost accounts for shipping labels 124
Changing the default refill amounts for shipping labels 124
Using cost accounts to charge back shipping label postage 125
Turning on address autofill for shipping labels 126
Adding new addresses to the shipping labels address book 127
Managing your shipping labels cost accounts 127
Adding a shipping label cost account 127
Editing a cost account 128
Refilling postage for shipping labels 129
Setting an alert when shipping label postage refill is pending 130
Setting up your FedEx account 131
Setting up your UPS account 133
Setting up default printing options 134
Managing email notifications for shipping labels 134
Setting the default address for USPS return labels 135
Determining how you spend your shipping labels postage 136
Removing funds 136
6 - Printing on envelopes
Navigating the Envelope Printing app 138
Checking the available funds for printing postage 140
Refilling postage for printing on envelopes 141
What is Accounting 142
Sending a First-Class Mail envelope 143
Sending a large First-Class® envelope 144
Sending Certified Mail 146
Sending an international letter 146
Advancing the date 147
Printing additional postage 147
Re-dating your mail 148
Using USPS special services 149
Entering the weight manually when printing postage 149
Using the scale when printing postage 150
Sealing envelopes without printing postage 151
Sealing envelopes when you print postage 152
Pitney Bowes Operator Guide April 2022 v

Zeroing the scale 154
Adding insurance to your mail 155
Sending mail using Electronic Return Receipt (ERR) 156
Getting a USPS refund for damaged or incorrectly printed mail 156
Adding a graphic to your envelope or tape 157
Printing a graphic without printing postage 158
Printing an inscription 158
Printing only the date and time 159
7 - Managing Printing on Envelopes
Confirming your meter update 162
Changing the default refill amount for printing postage 162
Uploading postage transactions 163
Clearing or resetting the number of mailpieces sent 164
Performing USPS postal inspections for postage printing 164
Updating postal rates or software for printing on envelopes 164
Confirm the effective date for postal rates 165
Setting the low funds warning for printing postage 166
Setting up a mailer ID 166
Updating the ZIP code 167
Managing accounts for printing postage 167
Turning Envelope Printing account passwords on or off for printing postage 167
Adding a Envelope Printing account 169
Editing an account 169
Making an account inactive 170
Deleting an account 170
8 - View and Print Reports
Viewing receipts for refilling postage for Envelope Printing 174
Viewing the total spent on printing postage 174
Viewing the postage refill history 174
Printing a funds report 175
Running account reports 175
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Emailing an account report 176
Setting the report period for an account 177
Setting the account report preferences 178
Creating a shipping report 179
Creating a USPS shipping label refund report 179
9 - Maintenance
Printing a test pattern 182
Replacing the ink cartridge 183
Cleaning the printhead 184
Cleaning the moistener brush and wick assembly 189
Filling the moistener tank 193
Avoiding envelope sealing issues 194
Preventing envelope feeding problems 195
Moving your device 196
10 - Supplies
Supplies, ink cartridges, and options 200
11 - Device Information
USPS requirements 204
Key in Postage 204
Sections of the meter impression 204
Finding the SendPro application software version 205
Postal Security Device 206
Parts of the SendPro C, SendPro+ 206
Connections on the back 207
Specifications 208
Material specifications 211
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12 - Contacting Pitney Bowes
Contacting Pitney Bowes 216
13 - Safety
Lithium Ion Battery 220
Agency Compliance Information 220
Important Safety Notes 220
Note for California Customers Only on all Models 222
14 - Third party software
Third party software 224
Pitney Bowes Operator Guide April 2022 viii

1 - Quick start guide
In this section
Installing the SendPro C, SendPro+ 10
Finding the Product Code Number (PCN) and serial
number 19
Navigating the Home screen 20
Printing a shipping label or printing postage on an
envelope 24
Printing a shipping label 26
Comparing rates when printing a shipping label 31
Tracking a shipment 38
Using cost accounts to charge back shipping label
postage 39
Adding a shipping label cost account 40
Adding a Envelope Printing account 41
Navigating the Envelope Printing app 42
Preventing envelope feeding problems 43
Sending a First-Class Mail envelope 44
Sending a large First-Class® envelope 45
Sending Certified Mail 47
Sending an international letter 47
Using USPS special services 48
Updating postal rates or software for printing on
envelopes 48
Refilling postage for printing on envelopes 50
Sealing envelopes when you print postage 50
Filling the moistener tank 52
Replacing the ink cartridge 53
Printing a test pattern 55
Supplies, ink cartridges, and options 57

Installing the SendPro C, SendPro+
Follow these instructions to install a SendPro C, SendPro+ for the very first time.
1. Before you begin
2. Open the box
3. Unpack the device
4. Install the printhead
5. Install the ink cartridge
6. Connect device to a power source
7. Continue installation steps
Before you begin
Before you begin the installation of your new SendPro C, SendPro+:
lSet up your postage payment method
lChoose your connection type
lGet account and password information
Set up your postage payment method
Pitney Bowes offers different options to pay for postage for mailing and shipping. You must set up how
you are going to pay for postage before you can use your device. For more information visit paying for
postage.
Choose your connection type
Wired Connections
Take about 10 minutes to set up
Require an ethernet port and power outlet.
Wireless Connections
Take about 15 minutes to set up
Require access to a wireless network and power outlet.
Quick start guide
Pitney Bowes Operator Guide April 2022 10

Get account and password information
To set up your device, you need:
lThe email address and password that you use to sign into Your Account on Pitney Bowes.
lIf you need to set up Your Account, use a browser on your computer to visit Your Account and
click Register Now.
To print shipping labels you need:
lYour SendPro Online or PitneyShip email address and password for that account.
lIf you have logged into Your Account on Pitney Bowes, or if you have used SendPro Online or
PitneyShip to send a package, you can link to that account and use that email address and
password.
lIf you do not have a shipping label account, you have the option of creating one during the
installation.
Open the box
In the box you will find:
Quick start guide
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Unpack the device
1. Remove the device and all items from the box.
Quick start guide
Pitney Bowes Operator Guide April 2022 12

2. Important: Be sure to grab hold of the entire feeder, not just the moistener flap when lifting the
device out of the box.
3. Do not connect your device to a power source yet.
4. Remove all packing materials from the device.
Quick start guide
Pitney Bowes Operator Guide April 2022 13

Install the printhead
1. Open the cover to access the ink carriage.
2. Remove the packing tape from the ink carriage.
3. Open the ink carriage guard.
Quick start guide
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4. Unwrap the printhead and remove the protective strip.
5. Squeeze the tabs and slide the printhead pegs into the lower set of grooves.
Important: This step is critical to prevent device damage.
Quick start guide
Pitney Bowes Operator Guide April 2022 15

6. Keep squeezing the tabs and push the printhead flush against the wall. The tabs snap outward
when you place the printhead correctly.
Install the ink cartridge
1. Unwrap the ink cartridge and remove the silver foil strip from the ink cartridge.
Quick start guide
Pitney Bowes Operator Guide April 2022 16

2. Install the ink cartridge and close the guard.
3. Close the cover.
Quick start guide
Pitney Bowes Operator Guide April 2022 17

Connect the device to a power source
Connect the device to a power source. Tap the power button.
Quick start guide
Pitney Bowes Operator Guide April 2022 18

Follow the installation instructions on the device
1. Wait for the device to start up.
2. Tap Get Started on the touchscreen and continue the installation steps on the screen.
3. Tap Got it when you see the message "You're ready to start sending."
Finding the Product Code Number (PCN) and serial
number
In order to find the correct information for your device, you need to know the model number.
Quick start guide
Pitney Bowes Operator Guide April 2022 19

To locate the (1) Product Code Number (PCN) and the (2) 7-digit serial number, check the label on
the rear of the device or under the display cover. The serial number appears as zeros here for security
reasons.
Navigating the Home screen
You can create a shipping label or print postage from the Home screen on the SendPro C, SendPro+.
Quick start guide
Pitney Bowes Operator Guide April 2022 20