Pitney Bowes mailstation Manual

Postage Meters
mailstation™
Digital Postage Meter
Operator Guide

USEnglishEdition
SV61374Rev.M
January03,2024

©2024PitneyBowesInc.
Allrightsreserved.Thisbookmaynotbereproducedinwholeorinpartinanyfashionorstoredina
retrievalsystemofanytypeortransmittedbyanymeans,electronicallyormechanically,withoutthe
expresswrittenpermissionofPitneyBowes.
Theuseofthisinformationbytherecipientorothersforpurposesotherthanthetrainingofcustomers
onPitneyBowesequipmentmayconstituteaninfringementofintellectualpropertyrightsofPitney
Bowes,andPitneyBowesassumesnoresponsibilityforanysuchuseoftheinformation.
Wehavemadeeveryreasonableefforttoensuretheaccuracyandusefulnessofthismanual.
However,wecannotassumeresponsibilityforerrorsoromissionsorliabilityforthemisuseor
misapplicationofourproducts.
Exceptasprovidedinwriting,dulysignedbyanofficerofPitneyBowes,nolicenseeitherexpressor
implied,underanyPitneyBowesorthirdparty’spatent,copyrightorotherintellectualpropertyrightsis
grantedbyprovidingthisinformation.

ThemailstationOperatorGuideisdesignedtoassistinthedailyoperationsofthemachine.Usethis
bookasareference,asitincludessystemoperatingprocedures.
Version History
DocumentPartNumber ReleaseDate Comments
SV61374RevJ November2014 UpdatestoTroubleshootingsectionandincorporation
ofPCMeterConnectinformation
SV61374RevK February,2016 Re-brandingofcovers,fonts,logos.Removalof
referencestoanalogconnectivity.
SV61374RevL June,2018 AddSmartLink.
SV61374Rev.M January,2024 Removalofphonenumbers.

About this Book
Pitney Bowes Operator Guide January 2024 3

Pitney Bowes Contact List
Machine Identification
ProductName:mailstationDigitalPostageMeter
ModelNumber:Refertothelabelonthebackorthebottomofthemachine
Ifyouneedtocontactcustomersupport,refertoWhat Information You Need to Provide Customer
Supportbeforecontactingsupport.
Resources
Foronlinetechnicalsupport:gotohttps://www.pitneybowes.com/us/support/products/mailstation-
meter-support.htmlandselectatopiclinkfromtheappropriatesection.
ForAccountInformation:gotohttps://www.pitneybowes.us/signin/andsignintoyouraccount.
Shop
Toorderorchecksuppliesonlinegotopitneybowes.com/us/shopsupplies.
USPS
www.usps.com

PitneyBowesContactList iv
1-Safety
Introduction 2
BatteryHandling(CaliforniaCustomersOnly) 2
EarProtection/NoiseExposureGuidelines 2
SystemPower 3
Operation 3
Maintenance 5
2-GettingStarted
PartsoftheMachine 7
TheControlPanel 8
ConnectionsontheBackoftheMachine 9
3-WhatYouCanPrintonMailPieces
PrintingOptions 12
ChecktheMeterStampImprint 12
What'sintheMeterStamp 13
PrintingaMeterStampwithanAdvancedDate 14
TurningtheDateOn/OffforaMeterStamp 14
PrintingtheDateandTimeOnly(nometerstamp) 15
AddingandRemovingAdvertisementsattheMachine 15
PrintingAdsOnly(nometerstamp) 16
AddingandRemovingInscriptions 16
Table of Contents
Pitney Bowes Operator Guide January 2024 v

4-RunningMail
PoweruptheMachine 19
CheckingtheAmountofPostageAvailable 19
DeterminetheAmountofPostageNeeded 19
DoYouNeedAdd-OnUSPSServices? 20
ApplyingPostage:EnteringitManually 20
ApplyingPostageUsingOptionalInternalRating 21
ApplyingPostageUsingOptionalScaleandInternalRating 22
ApplyingPostageUsingWeightHoldMode 23
5-UsingtheBatchMailCountFeature
ViewingtheBatchMailCount 26
PrintingtheBatchCount 27
ClearingtheBatchCount 27
6-Accounting
Aboutaccounts 30
TurningAccountsOnandOff 31
Creatinganaccount 31
Editinganaccountnameandpassword 32
Selectinganaccount 32
ViewingAccountTotals 33
PrintinganAccountReport 33
ClearingAllorSomeoftheAccounts 34
Deletinganaccount 35
7-Reports
AboutReports 37
Printingafundsreport 37
PrintingyourLast5Refillssummaryreport 38
PrintinganAccountReport 39
Pitney Bowes Operator Guide January 2024 vi

SystemSoftwareVersionReport 40
ViewSystemSoftwareVersionsonMachineOnly 41
8-ConfiguringYourMailingMachine
AboutSystemSettings 43
SettingtheContrastoftheLCDDisplay 43
SettingSystemTime 43
UsingthePresetFeature 44
SettingsfortheOptionalScale 46
SettingyourLockCode 46
SettingSleepModeActivationTime 47
ActivatingtheSleepModeManually 48
SettingtheHighValueWarning 48
SettingtheLowFundsWarning 48
9-PasswordsandMeterFunctions
Aboutpasswordsandmeterfunctions 51
10-ConnectingtotheDataCenter
HowYouConnecttothePBDataCenter 54
ConnecttothePBDataCenterwithSmartLinkUsinganEthernetCabletoaLANPort 56
ConnecttoPBDataCenterwithSmartLinkUsingaWirelessConnection 58
ConnecttothePBDataCenterwiththeCommunicationDeviceUsinganEthernetCabletoaLAN
Port 60
ConnecttothePBDataCenterwiththeCommunicationDeviceUsingaWirelessConnection 62
ConnecttothePBDataCenterwithPCMeterConnectApplicationonyourComputer 64
11-AddingPostage
AddingPostagetoYourMachine 66
Pitney Bowes Operator Guide January 2024 vii

12-MeterUpdatesandInspections
AboutMeterUpdatesandDownloads 69
AboutPostalRateChanges 70
ProceduresforDownloadingNewPostalRates 71
PerformingMeterInspections 72
13-Maintenance
InkCartridgeReplacementMessages 75
Replacingtheinkcartridge 75
PrintingaTestPattern 79
Cleaningprinternozzles 80
CleaningorReplacingthePrintHead 81
ReplacingtheInkTray 86
14-Troubleshooting
GettingHelp 89
WhatInformationYouNeedtoProvideCustomerSupport 89
TroubleshootingYourDigitalPostageMeter 90
PrintingProblems 91
BatteryLowMessage 92
TroubleshootingCommunicationsProblems 92
TextErrorMessages 94
NumericErrorCodes 96
ExceptionList 98
Pitney Bowes Operator Guide January 2024 viii

1 - Safety
Introduction 2
BatteryHandling(CaliforniaCustomersOnly) 2
EarProtection/NoiseExposureGuidelines 2
SystemPower 3
Operation 3
Maintenance 5

Introduction
Familiarizeyourselfwithproperproceduresandmethodsbeforeyouinstall,operateorrepairthe
systemtoavoidpersonalinjuryordamagetotheequipment.

Battery Handling (California Customers Only)
Thebatteryusedinthisproductcontainsperchloratematerial.Californiarequiresperchlorate
containingproductstobeaccompaniedbythefollowingnotice:
PerchlorateMaterial-Specialhandlingmayapply.Formoreinformationrefertothefollowingwebsite:
www.disc.ca.gov.hazardouswaste/perchlorate.
Ear Protection/Noise Exposure Guidelines
EarprotectionisrequiredifnoiseexposureexceedsOSHAstandard.Therearemanyfactorstobe
takenintoconsiderationineachindividualworkareawhendealingwithearprotection.Factorssuch
asfloornoise,lengthofexposuretonoise,lossofhearinghistoryinindividualemployeescanallplay
aroleinrequirements.Analyzeyourspecificworkareaenvironmenttoensuresafepractices.
OSHA Standards
85dBAtimeweightedaverageoveran8-hourshiftrequireshearingprotectionbemadeavailableto
employeesanduseisrecommended.(EuropeanUnionstandardis80dBA)
90dBAtimeweightedaverageoveran8-hourshiftmandateshearingprotectionisused.(European
Unionstandardis85dBA)
NOTE:Localjurisdictionsmayhavemorestringentrequirements.Refertolocalregulationsforstandardsand
requirementsinyourarea.
Safety
Pitney Bowes Operator Guide January 2024 2

System Power
lUsethepowercordsuppliedwiththemachinechassisatthepowerentryandplugitintoa
properlygrounded(earthed)andeasilyaccessiblewalloutletlocatednearthemachine.Failure
toproperlyground(earth)themachinecanresultinseverepersonalinjuryand/orfire.
lThepowercordwallplugistheprimarymeansofdisconnectingthemachinefromACpower
supplyforLockOut/TagOut.
lDO NOTuseanadapterplugonthelinecordorwalloutlet.
lDO NOTremovethegroundpinfromthelinecord.
lThemachinewillbeconnectedtoadedicatedACpowerline.
lDO NOTroutethepowercordoversharpedgesortrapitbetweenfurniture.
lEnsurethereisnostrainonthepowercordwhereitbecomesjammedbetweentheequipment,
wallsorfurniture.
lBecertaintheareainfrontofthewallreceptacleintowhichthemachineispluggedisfreefrom
obstruction.
lEnsurethereisnostrainonthepowercordwhereitbecomesjammedbetweentheequipment,
wallsorfurniture.
lForInputmodulesandOutputmodules-powerisdistributedfromthechassis.UsetheAC
connectorssuppliedwiththemodulestoconnecttosystempower.Donotconnectexternal
devicestotheinserter.
Operation
lOnlytrainedpersonnelarepermittedtooperatethisequipment.Trainingmustinclude
instructioninoperationundernormalconditionsandemergencysituations.
lThemachinewillonlybeservicedbytrainedandauthorizedpersonnel.Disconnectpower
sourcebeforeservicing.
lPersonnelworkingonornearthisequipmentmustbeinstructedaboutthelocationand
operationofpertinentstoppingdevices.
lNeverrunthemachinewhenanyofthecoversorguardsaremissing.
lThisequipmentistobeusedonlyforthepurposeforwhichitisconstructed.Readthismanual
fortheproperuseofthisequipment.
Safety
Pitney Bowes Operator Guide January 2024 3

lUndernocircumstancesarethesafetycharacteristicsofthisequipmenttobealtered.Routine
inspectionsandpreventativemaintenancemeasuresaretobeconductedaccordingtothe
appropriateschedulesinordertoensurethatallguardsandsafetyfeaturesareactiveand
functioningproperly.
lEliminatetheriskofentanglementincertainareasofthismachinebykeepinglooseclothing,
jewelry,longhairandnecktiesawayfromallmovingparts.Makesurethatclothingandhairfit
closelytoyourbodyandthatalljewelryisremoved.
lBeforestartingthemachine,checkthat:-Allpersonsareclearofthemachine–No
maintenanceworkisbeingperformedonthemachine-Allguardsareinplace–Themachineis
freeofscraps,jamsandforeignobjects.
lWhenopeningguards,waitforallpartstostopmovingbeforeplacinghandsnearpaperpath.
lWhenremovingjammedmaterial,avoidusingtoomuchforcetopreventpersonalinjuryand
damagingequipment.
lItisessentialthatpersonnelemploysafeworkingpracticesandobserveallrelatedregulations
andlegalrequirementsforsafetywhenoperatingthisproduct.
lWARNING & CAUTION statements are used in the text of this manual to identify
specific hazards, which have potential to cause injury. Pitney Bowes declines all
liability in the event of material damage or bodily injury resulting from negligence in the
application of these precautions, from non-observation or lack of elementary
supervision in respect to handling, operation, servicing or repair, even if not expressly
stated in this instruction notice.
Safety
Pitney Bowes Operator Guide January 2024 4

Maintenance
lIfyoutrainequipmentoperators,it'simportanttoexplainsafetyprecautionstoyourstudents
andencouragesafetyawareness.
lOnlydocumentedqualifiedservicepersonnelshouldservicethisequipmentperlocalnational
requirements.
lOnlyset-upmaintenance,asdescribedinthismanual,istobeperformedbyoperators.Any
servicethatrequiresremovalofprotectivecoveringistobeperformedbyqualifiedservice
personnelonly.
lUsetherighttoolforthejob.Aset-uptoolissuppliedtoaccommodaterunningdifferentsize
paperontheinserter.
lUseonlyPitneyBowesapprovedprinterinkandcleaners.
lTopreventoverheating,donotcovertheventopenings.
lDonotstoreflammablefluidsinsidethismachine.
lDonotplaceanycontainerwithliquidonthismachine,i.e.coffeecups,soda,etc.
lDonotuseflammablecleanersinthismachine.
lDonotuseaerosolaircanisters.Itisrecommendedthatavacuumcleanerbeusedtoremove
dustanddebrisfromthemachinepaperpath.Ifyouhavetouseshopair,besuretoturnthe
systemoffbeforeyoubegincleaning.Besureshopairdoesnotcontainexcessiveoilorwater.
lDonotsprayliquidontoorintoanypartofthemachine.Useaclothtoapplycleaningsolution.
Safety
Pitney Bowes Operator Guide January 2024 5

2 - Getting Started
PartsoftheMachine 7
TheControlPanel 8
ConnectionsontheBackoftheMachine 9

Parts of the Machine
Getting Started
Pitney Bowes Operator Guide January 2024 7

Item Description
1Control Panel:Allowsyoutoenterandsetupinformationonyourmailingsystem.
2LCD Display:Showsthecurrentstatusofyourmachineandpromptsyouthroughallsetupoperations.
3LED:Lightsamberwhenyourmachineislowonink(oneblinkindicatesthemachineisoutofink).
4Scale (optional):Allowsyoutoweighamailpiecesoyoucancalculatethecorrectpostage,orthemachinecan
calculatethecorrectpostageifyoupurchasedtheoptionalinternalratingfeature.
5Mail Deck:Feedtheenvelope,postcardortapesheetatthemaildeckforprinting.
The Control Panel
Getting Started
Pitney Bowes Operator Guide January 2024 8

Item Description
1LCD Display:Showsthecurrentstatusofyourmachineandpromptsyouthrough5.8allsetup
operationsinatwo-lineLCD.
2Lock Key:Preventsunauthorizeduseofyourmachineifthelockfeatureissetupandthemachineis
in"sleepmode";enteringyourfour-digitpasswordunlocks(awakens)themachine
3Class:Allowsyoutoselectclassandcalculatepostagebasedontheserviceselectedifyouhavethe
optionalinternalratingsystemfeature.
4Funds:Allowsyoutocheckandaddpostagefundstoyourmachine.
5Menu:Allowsyoutoaccesssystemsettingssothatyoucancustomizeyourmachinetoaccommodate
thewayyourunyourmail.
6Clear/Back:Allowsyoutoclearorcancelanentryorreturntothepreviousscreen/menulevel.
7Alphanumeric Keypad:Allowsyoutotypeinnumbersandlettersforaccountnames,postagevalues,
andotherinformation.
8Review Keys:AllowsyoutoscrollthroughchoicesintheLCDdisplayorreviewthecurrentsettings.
9Enter /YesorNo:Allowsyoutoconfirmanoperationoranswer“Yes”or"No"toaprompt.
Connections on the Back of the Machine
Getting Started
Pitney Bowes Operator Guide January 2024 9

Item Description
1Serial Port:Allowsyoutoconnecttheoptionalscaletoweighyourmailpiece.
2USB Port:AllowsyoutoattachaUSBcableconnectedtoeithertheSmartLinkdevice,the
CommunicationdeviceoraWindowsPCthathasInternetaccess.
3Power Receptacle:ConnectstoACpowercord(supplied)
4Ink Tray:Holdsexcessinkthatresultsfromtheprintingprocess.
5Ink Tray Lever:Byslidingthisleveryoucanremovetheinktray
Getting Started
Pitney Bowes Operator Guide January 2024 10

3 - What You Can Print
on Mail Pieces
PrintingOptions 12
ChecktheMeterStampImprint 12
What'sintheMeterStamp 13
PrintingaMeterStampwithanAdvancedDate 14
TurningtheDateOn/OffforaMeterStamp 14
PrintingtheDateandTimeOnly(nometerstamp) 15
AddingandRemovingAdvertisementsattheMachine 15
PrintingAdsOnly(nometerstamp) 16
AddingandRemovingInscriptions 16

Printing Options
Youcanselecttoprintthefollowingcomponentsonyourmailpiece:
lAnormalmeterstamp,alsoreferredtoastheindiciaincludes:
oCurrentdate/time
oDatamatrixbarcode
oZIPCodeofthemachine
oMeterserialnumber
oPostageamount
lAmeter stamp with an advanced date
lAmeter stamp with no date
lAmeter stamp with $0.00 postage
lAnoptional advertisement
lAnoptional postal inscription
lAnoptional postal endorsement
Forinformationonprintinganormalmeterstamp,refertoDetermining the Amount of Postage
Needed.
Forinformationonthelocationsofthemeterstampandoptionalcomponents,refertoWhat's in the
Meter Stamp.
Check the Meter Stamp Imprint
Youcancheckthemeterstampimprintbyprintingameterstampwith$0.00postage.
Toprintwith$0.00postage,pressZeroattheHomescreenandpressEnter/yes,andslidean
envelopeoratapesheetintothemachine.
What You Can Print on Mail Pieces
Pitney Bowes Operator Guide January 2024 12