Pitney Bowes DMI100i Manual

Postage Meters
DM100i, DM200L™
Digital Postage Meter
Operator Guide
US English Edition
SV63202 Revision E
September 23, 2023

2023 Pitney Bowes Inc.
All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a
retrieval system of any type or transmitted by any means, electronically or mechanically, without the
express written permission of Pitney Bowes.
The use of this information by the recipient or others for purposes other than the training of customers
on Pitney Bowes equipment may constitute an infringement of intellectual property rights of Pitney
Bowes, and Pitney Bowes assumes no responsibility for any such use of the information.
We have made every reasonable effort to ensure the accuracy and usefulness of this manual.
However, we cannot assume responsibility for errors or omissions or liability for the misuse or
misapplication of our products.
Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or
implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is
granted by providing this information.

About this Book
This Operator Guide is designed to assist in the daily operations of the DM100i, DM200L Digital
Postage Meter. Use this book as a reference, as it includes system operating procedures.
Version History
Document Part Number Release Date Comments
SV63202 Rev. B January 2016 Rebranding and remove Analog and perform Flare
conversion
SV63202 Rev. C September, 2018 SmartLink connectivity added
SV63202 Rev D September 2023 Updated contact information.
SV63202 Rev E September 2023 Updated supplies content.

Pitney Bowes Contact List
Machine Identification
Product Name: DM100i and DM200L
PCN / Model Number: Refer to the label on the back of the machine
Resources
For Account Information
Visit us online at www.pitneybowes.com and sign in.
For Customer Support
Visit us online at pitneybowes.com/support
If you need to contact customer support, refer to What information you need to provide customer
support.
For Supplies
Visit our supplies website to order supplies for your device.
What Information You Need to Provide Customer
Support
Be sure to have the following information available before contacting Pitney Bowes Technical Support:
Product Name: DM100 or DM200L Digital Postage Meter
PCN: See the label under the lid at the top of the meter.
Serial Number: See the label under the lid at the top of the meter.
Problem Description: What is happening and when? Any error messages displayed?
Attempts to Fix: What steps have you already tried to fix the problem and what happened.

Version History 4
Pitney Bowes Contact List 5
What Information You Need to Provide
Customer Support 5
1 - Safety
Introduction 10
Battery Handling (California Customers Only) 10
Ear Protection/Noise Exposure Guidelines 10
System Power 11
Operation 11
Maintenance 13
2 - Getting Started
Parts of the Machine 15
The Control Panel 17
Connections on the Back of the Machine 20
3 - What You Can Print on Mail
Pieces
Printing Options 23
What's in the Meter Stamp 23
Check the Meter Stamp Imprint 24
Printing a Meter Stamp with an Advanced
Date 25
Turning the Date On/Off for a Meter Stamp 26
Printing only the date and time (no meter
stamp) 26
Adding and Removing Advertisements at the
Machine 27
Printing advertisement, date and time only (no
meter stamp) 27
Adding and Removing Inscriptions 28
Seal the Envelope Only - Bypass All Printing 29
Adjusting the Horizontal Print Position of the
Meter Stamp 29
4 - Running Mail
Power up the Machine 31
Checking the Amount of Postage Available 31
Determine the Amount of Postage Needed 31
Do You Need Add-On USPS Services? 32
Applying Postage Entering Postage In
Manually 33
Applying Postage Entering Weight In
Manually 34
Applying Postage Using The Weighing
Platform 35
Apply Postage Using Differential Weighing
Mode 37
5 - Using Batch Count Feature
Viewing the Batch Mail Count 41
Printing the Batch Count 42
Clearing the Batch Count 42
Table of Contents
Pitney Bowes Operator Guide September 2023 6

6 - Maintenance
Ink Cartridge Replacement Messages 45
Printing a Test Pattern 45
Purging the Print Heads 46
Replacing the Print Head 47
Replacing the ink cartridge 51
Filling the moistener tank 56
Cleaning the Moistener Brush 57
Cleaning the moistener wick and holder 58
7 - How to Enter Text
About Entering Text 63
8 - Accounting
About Accounts 67
Turning Accounts On and Off 67
Creating an Account 68
Editing Account Name and Password 69
Selecting an Account 69
Viewing Account Totals 70
Printing a single account report 70
Printing a Multi-Account Summary Report 71
Clearing All or Some of the Accounts 72
Deleting an Account 72
Turning On Account Passwords Globally 73
Turning Off Account Passwords Globally 74
9 - Reports
About Reports 77
Printing a Funds Report 78
Printing your Last 5 Refills summary report 79
Rates Summary Report 80
Special Services Report 81
Printing a single account report 82
Printing a Multi-Account Summary Report 83
Configuration Report 84
System Setup Report 84
Account List Report (Standard Accounting) 85
Error code report 85
10 - Configuring Your Mailing
Machine
About System Settings 89
Setting System Time 89
Setting the Contrast of the LCD Display 90
Turning Features On and Off 90
Setting the Date, Time and Timeouts 91
Setting Normal Preset Time 91
Sleep Mode Activation Time 92
Setting Autodate Advance 92
Correct Drift 93
Setting Daylight Savings Time 93
Setting, changing, or disabling a lock code 93
Setting Up or Disabling the Supervisor
Password 95
Turning Scale On or Off 96
Setting Scale Options (if using scale option) 96
Zeroing your Scale 96
Setting Weight Change Options 97
Setting Class Change Options 97
Setting the High Funds Warning 98
Setting the Low Funds Warning 98
Enabling Scale Stabilizing 98
Setting Language Preference 99
Install Mode Options 99
Pitney Bowes Operator Guide September 2023 7

11 - Using the Preset Feature
About Presets 103
Viewing presets 104
Defining New Values for the Normal Preset 104
Selecting a Custom Preset 105
Defining a New Custom Preset 105
Editing a Custom Preset Name 105
Deleting a Custom Preset 106
12 - Passwords
About Passwords and Meter Functions 109
13 - Connecting to the Data
Center
How You Connect to the PB Data Center 111
Connect to the PB Data Center with
SmartLink Using an Ethernet Cable to a LAN
Port 112
Setting up a wireless (WiFi) connection with
a SmartLink device 113
Connect to the PB Data Center via PC Meter
Connect Application on your Computer 114
14 - Adding Postage
Checking Postage Funds in the Meter 117
Checking your PB Postage Account Balance117
Adding Postage to Your Machine 118
Withdrawing Postage Funds from the Meter 119
15 - Meter Updates and
Inspections
About Meter Updates and Inspections 123
About Postal Rate Changes 124
Procedure for Downloading New Postal
Rates, Updates, Inscriptions or Ads 125
Downloading New Postal Rates Using PC
Meter Connect 126
Performing Meter Inspections 126
16 - Supplies and Options
Supplies and Options 129
17 - Specifications
Specifications (Equipment and Materials) 133
Pitney Bowes Operator Guide September 2023 8

1 - Safety
In this section
Introduction 10
Battery Handling (California Customers Only) 10
Ear Protection/Noise Exposure Guidelines 10
System Power 11
Operation 11
Maintenance 13

Introduction
Familiarize yourself with proper procedures and methods before you install, operate or repair the
system to avoid personal injury or damage to the equipment.
Battery Handling (California Customers Only)
The battery used in this product contains perchlorate material. California requires perchlorate
containing products to be accompanied by the following notice:
Perchlorate Material - Special handling may apply. For more information refer to the following website:
www.disc.ca.gov.hazardouswaste/perchlorate.
Ear Protection/Noise Exposure Guidelines
Ear protection is required if noise exposure exceeds OSHA standard. There are many factors to be
taken into consideration in each individual work area when dealing with ear protection. Factors such
as floor noise, length of exposure to noise, loss of hearing history in individual employees can all play
a role in requirements. Analyze your specific work area environment to ensure safe practices.
OSHA Standards
85dBA time weighted average over an 8-hour shift requires hearing protection be made available to
employees and use is recommended. (European Union standard is 80dBA)
90dBA time weighted average over an 8-hour shift mandates hearing protection is used. (European
Union standard is 85dBA)
NOTE: Local jurisdictions may have more stringent requirements. Refer to local regulations for standards and
requirements in your area.
Safety
Pitney Bowes Operator Guide September 2023 10

System Power
lUse the power cord supplied with the machine and plug it into a properly grounded wall outlet
that is located near to the machine and is easily accessible. Failure to properly ground the
machine can result in serious personal injury or fire.
lThe power cord wall plug is the primary means of disconnecting the machine from AC power
supply for Lock Out/Tag Out.
lDO NOT use an adapter plug on the line cord or wall outlet.
lDO NOT remove the ground pin from the line cord.
lThe machine will be connected to a dedicated AC power line.
lDO NOT route the power cord over sharp edges or trap it between furniture.
lEnsure there is no strain on the power cord where it becomes jammed between the equipment,
walls or furniture.
lBe certain the area in front of the wall receptacle into which the machine is plugged is free from
obstruction.
lEnsure there is no strain on the power cord where it becomes jammed between the equipment,
walls or furniture.
lFor Input modules and Output modules - power is distributed from the chassis. Use the AC
connectors supplied with the modules to connect to system power. Do not connect external
devices to the inserter.
Operation
lOnly trained personnel are permitted to operate this equipment. Training must include
instruction in operation under normal conditions and emergency situations.
lThe machine will only be serviced by trained and authorized personnel. Disconnect power
source before servicing.
lPersonnel working on or near this equipment must be instructed about the location and
operation of pertinent stopping devices.
lNever run the machine when any of the covers or guards are missing.
lThis equipment is to be used only for the purpose for which it is constructed. Read this manual
for the proper use of this equipment.
lUnder no circumstances are the safety characteristics of this equipment to be altered. Routine
inspections and preventative maintenance measures are to be conducted according to the
appropriate schedules in order to ensure that all guards and safety features are active and
functioning properly.
Safety
Pitney Bowes Operator Guide September 2023 11

l
Moving Parts: Avoid touching moving parts or materials while the machine is in use. Keep
hands, loose clothing, jewellery and long hair away from all moving parts.
lBefore starting the machine, check that: - All persons are clear of the machine – No
maintenance work is being performed on the machine - All guards are in place – The machine is
free of scraps, jams and foreign objects.
lWhen opening guards, wait for all parts to stop moving before placing hands near paper path.
lWhen removing jammed material, avoid using too much force to prevent personal injury and
damaging equipment.
lIt is essential that personnel employ safe working practices and observe all related regulations
and legal requirements for safety when operating this product.
lLithium ion Battery- This product contains a lithium ion battery. The battery must be recycled or
disposed of properly. If you are leasing this product, you must return it to Pitney Bowes.
Alternatively, contact your local waste disposal or recycle facility for instructions on how to
dispose of it properly.
lWARNING & CAUTION statements are used in the text of this manual to identify
specific hazards, which have potential to cause injury. Pitney Bowes declines all
liability in the event of material damage or bodily injury resulting from negligence in the
application of these precautions, from non-observation or lack of elementary
supervision in respect to handling, operation, servicing or repair, even if not expressly
stated in this instruction notice.
Safety
Pitney Bowes Operator Guide September 2023 12

Maintenance
lIf you train equipment operators, it's important to explain safety precautions to your students
and encourage safety awareness.
lOnly documented qualified service personnel should service this equipment per local national
requirements.
lOnly set-up maintenance, as described in this manual, is to be performed by operators. Any
service that requires removal of protective covering is to be performed by qualified service
personnel only.
lUse the right tool for the job. A set-up tool is supplied to accommodate running different size
paper on the inserter.
lUse only Pitney Bowes approved printer ink and cleaners.
lTo prevent overheating, do not cover the vent openings.
lDo not store flammable fluids inside this machine.
lDo not place any container with liquid on this machine, i.e. coffee cups, soda, etc.
lDo not use flammable cleaners in this machine.
lDo not use aerosol air canisters. It is recommended that a vacuum cleaner be used to remove
dust and debris from the machine paper path. If you have to use shop air, be sure to turn the
system off before you begin cleaning. Be sure shop air does not contain excessive oil or water.
lDo not spray liquid onto or into any part of the machine. Use a cloth to apply cleaning solution.
Safety
Pitney Bowes Operator Guide September 2023 13

2 - Getting Started
Parts of the Machine 15
The Control Panel 17
Connections on the Back of the Machine 20

Parts of the Machine
DM125
Getting Started
Pitney Bowes Operator Guide September 2023 15

Item Description
1Control Panel: Allows you to enter and set up information on your mailing system.
2Top Cover: Open this to replace the ink cartridge.
3Weighing Platform (optional): Allows you to weigh a mail piece for postage calculation.
4LED: Lights green when your machine is on; amber when your machine is in sleep mode.
5Utility Slot: Allows you to store the Quick Reference Guide, tape strips, etc. for easy access.
6Stacker Tray: Allows the neat stacking of finished mail pieces.
7Transport Release Lever (two position:
Home - transport rollers engaged for processing mail (normal)
Released - transport rollers disengaged so you can clear a stalled mail piece.
NOTE: The machine won't process mail when the lever is left in the released position.
8Feed Deck: Supports your envelope, post card or tape sheet as it passes under the print mechanism.
9Moistener (optional): Applies sealing fluid to the envelope flap.
10 Storage Drawer (DM200L only): Holds Return Receipt and Confirmation Services labels.
Getting Started
Pitney Bowes Operator Guide September 2023 16

The Control Panel
Control Panel
Getting Started
Pitney Bowes Operator Guide September 2023 17

Item Description
1Screen Selection Keys: Allows you to select an option on the screen with the corresponding key.
2LCD Display: Shows the current status of your system and prompts you through all operations.
3Page Up/ Page Down: Allows you to scroll up and down through menu choices (when lit, it indicates
more choices).
4Lock/Power Key: Allows you to power up or power down machine. If the lock code feature has been
enabled, you can either power down the machine or put the machine into lock-down mode. In lock-
down mode, access to the machine requires entering a four-digit lock code.
5Yes/Enter and No Keys: Allows you to confirm an operation or answer “Yes” or "No" to a prompt (the
Yes key also functions as the Enter key for data entry)
6Alpha/Numeric Keypad: Allows you to type in numbers and letters for account names, postage values,
and other information, see How to Enter Text for more information.
Getting Started
Pitney Bowes Operator Guide September 2023 18

Item Description
7 Feature Keys: Allows you quick access to the key features on the system:
Home: Returns you directly to the run mail screen from anywhere in the system setup menus, see
Using the Preset Feature for more information.
Normal Preset Selects the Normal Preset Values, see Using the Preset Feature for more information.
Custom Preset: Allows you access to up to five or ten custom settings that you can assign values such
as postage amount, ad, account number, etc., see Using the Preset Feature for more information.
Funds: Allows you to check your postage funds and number of mail pieces processed, see Adding and
Withdrawing Postage for more information.
Add Postage: Allows you to add (refill) postage funds to your machine convenient, see Adding and
Withdrawing Postage for more information.
Reports: Allows you to generate reports for postage, accounting, and other types of data, see Reports
for more information.
Weight/Rate: Allows you to weigh and calculate postage based on service selected
Options: Allows you to access system setup information such as date, time, postage, accounts,
passwords, etc., see Configuring Your Mailing Machine for more information.
Print Menu: Allows you access to all the information printed on a mail piece such as date, time,
postage, ad, inscriptions, etc., see What You Can Print on Mail Pieces for more information.
IMPORTANT: When you press one of the Feature keys, any entry in the preceding screen is lost unless you
have first pressed the Yes/Enter key to confirm the entry. For example, if you entered an account name on one
screen and then immediately pressed another Feature key, the account name will not be recorded by the
system.
8Clear Key: Allows you to delete entrys or backup to a previous screen.
Getting Started
Pitney Bowes Operator Guide September 2023 19

Connections on the Back of the Machine
Item Description
1USB Port (type B peripheral port): Used to connect to:
• the Pitney Bowes Data Center via SmartLink
• the Pitney Bowes Data Center via a USB cable connected to a Windows PC that has Internet
access (known as PC Meter Connect™ desktop application). See Chapter 6, Adding Postage for
more information.
• Data Exchange via a PC (optional software product), which allows you to transfer Standard
Accounting data from your machine to your PC
2Power Switch: Powers the machine on and off.
Getting Started
Pitney Bowes Operator Guide September 2023 20