Pitney Bowes SendPro C Lite Manual

Shipping & Mailing
Postage Meters
SendPro® C Lite,
SendPro® C,
SendPro®+
PCN 8H00

Operator Guide
US English Edition
SV63317 Rev H
February 2021

©2021 Pitney Bowes Inc.
All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a
retrieval system of any type or transmitted by any means, electronically or mechanically, without the
express written permission of Pitney Bowes.
The use of this information by the recipient or others for purposes other than the training of customers on
Pitney Bowes equipment may constitute an infringement of intellectual property rights of Pitney Bowes,
and Pitney Bowes assumes no responsibility for any such use of the information.
We have made every reasonable effort to ensure the accuracy and usefulness of this manual. However,
we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our
products.
Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or
implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is
granted by providing this information.
PB Postage™ is a trademark of Pitney Bowes Inc.

1 - Quick start guide
Finding the Product Code Number (PCN) and
serial number 9
Navigating the Home screen 9
Printing a shipping label or printing postage on
an envelope 13
Printing a shipping label 15
Using cost accounts to charge back shipping
label postage costs 20
Adding a Trackable Labels or Shipping Labels
cost account 22
Adding an Envelope Printing or Print on
Envelopes account 22
Printing postage on envelopes 24
Preventing envelope feeding problems 26
Sending a First-Class mail envelope 26
Sending a large First-Class® envelope 27
Sending Certified Mail 29
Sending an international letter 30
Sending mail using a Certificate of Mailing 30
Using USPS special services 32
Updating postal rates or software for printing
on envelopes 33
Refilling postage for printing on envelopes 34
Sealing envelopes 35
Filling the moistener tank 36
Replacing the ink cartridge 36
Printing a test pattern 38
Adding favorite apps 39
Creating presets for printing postage 40
Selecting a preset for printing postage 41
Ordering supplies from your device 42
2 - Connectivity information
Setting up a wired network connection 46
Setting up a wireless (Wi-Fi) network
connection 47
Connecting to a hidden Wi-Fi network 48
Deleting a Wi-Fi network 49
Checking your network connection 50
Finding the MAC address for wired and
wireless networks 51
Setting up a proxy server 54
3 - Managing your device
Creating or disabling the security PIN 58
Adjusting time zone and location code 59
Adjusting display brightness 59
Adding favorite apps 60
Setting up Energy Saver 60
Managing your Pitney Bowes USPS Postage
Funds 61
Using USPS Informed Delivery 61
Installing the SendPro C Lite, SendPro C,
SendPro+ 61
Installing the SendPro C Lite, SendPro C,
SendPro+ 71
Installing a scale 80
Uploading system logs 81
Table of Contents
Pitney Bowes Operator Guide February 2021 iii

4 - Creating Shipping Labels
Signing in to and out of Trackable Labels or
Shipping Labels 84
Printing a shipping label 84
Creating a new sender address for shipping
labels 90
Editing the sender address for shipping labels 90
Creating an international shipping label 91
Printing a USPS return shipping label 92
Printing a USPS scan form 92
Reprinting a USPS, UPS or FedEx shipping
label 93
Canceling a UPS or FedEx shipping label 94
Getting a USPS refund for a shipping label 94
5 - Managing Shipping Labels
Using SendPro Online to perform these tasks 98
Using the shipping labels address book 99
About cost accounts for shipping labels 99
Changing the default refill amounts for
shipping labels 100
Using cost accounts to charge back shipping
label postage costs 100
Turning on address autofill for Trackable
Labels or Shipping Labels 102
Adding new addresses to Trackable Labels or
Shipping Labels address book 102
Managing your Trackable Labels or Shipping
Labels cost accounts 103
Adding a Trackable Labels or Shipping Labels
cost account 103
Editing a cost account 104
Refilling postage for shipping labels 104
Setting an alert when shipping label postage
refill is pending 106
Setting up your FedEx account 107
Setting up your UPS account 108
Setting up default printing options 109
Managing email notifications for Trackable
Labels or Shipping Labels 109
Setting the default address for USPS return
labels 110
Determining how you spend your Trackable
Labels or Shipping Labels postage 111
Removing funds 111
6 - Printing on envelopes
Printing postage on envelopes 115
Checking the available funds for printing
postage 117
Refilling postage for printing on envelopes 117
Sending a First-Class mail envelope 118
Sending a large First-Class® envelope 118
Sending Certified Mail 120
Sending an international letter 121
Sending mail using a Certificate of Mailing 122
Advancing the date 123
Omitting the date from the envelope 124
Printing additional postage 125
Re-dating your mail 126
Using USPS special services 126
Entering the weight manually when printing
postage 127
Using the scale when printing postage 127
Sealing the envelope only 128
Sealing envelopes 129
Zeroing the scale 130
Adding insurance to your mail 131
Adding a graphic to your envelope or tape 132
Sending mail using Electronic Return Receipt
(ERR) 132
Pitney Bowes Operator Guide February 2021 iv

Getting a USPS refund for damaged or
incorrectly printed mail 133
Creating a custom text message for your mail 134
Adding a custom text message to your
envelope or tape 136
Editing or deleting a custom text message 138
Printing a graphic without printing postage 140
Adding an inscription 141
Printing only the date and time 141
7 - Managing Printing on
Envelopes
Confirming your meter update 144
Changing the default refill amounts for
printing postage 144
Uploading postage transactions 145
Clearing or resetting the number of
mailpieces sent 146
Performing USPS postal inspections for
Envelope Printing or Print on Envelopes 146
Updating postal rates or software for printing
on envelopes 146
Confirm the effective date for postal rates on
your device 147
Setting the low funds warning for printing
postage 148
Setting up a mailer ID 148
Updating the ZIP code 149
Turning account passwords on or off for
printing postage 149
Adding an Envelope Printing or Print on
Envelopes account 150
Editing an account 151
Deleting an Envelope Printing or Print on
Envelopes account 152
Creating presets for printing postage 153
Viewing presets for printing postage 154
Selecting a preset for printing postage 154
Modifying presets for printing postage 154
Setting the default preset reset time 155
8 - View and Print Reports
Viewing a receipt when refilling postage 158
Viewing the total spent on printing postage 158
Viewing the refill history for printing postage 158
Printing a funds report 158
Running postage printing account reports 159
Emailing a postage printing account report 160
Setting the postage printing account report
period 162
Setting the postage printing account report
preferences 162
Viewing and creating a shipping report 163
Viewing and creating a USPS shipping label
refund report 164
9 - Maintenance
Check the postage print quality 166
Printing a test pattern 166
Checking the ink level 167
Replacing the ink cartridge 168
Changing the ink waste pad 170
Cleaning the printhead 172
Installing the printhead 177
Cleaning the moistener brush and wick
assembly 182
Filling the moistener tank 185
Avoiding envelope sealing issues 185
Preventing envelope feeding problems 187
Managing product email notifications 187
Moving your device 188
Pitney Bowes Operator Guide February 2021 v

10 - Supplies
Ordering supplies from your device 190
Supplies, ink cartridges, and options 192
11 - Device Information
USPS requirements 196
Key in Postage 196
Sections of the meter impression 196
Postal Security Device 197
Parts of the SendPro C Lite, SendPro C,
SendPro+ 197
Connections on the back of the device 198
Specifications 198
12 - Technical Support
Contacting Pitney Bowes 204
13 - Safety
Lithium Ion Battery 208
Agency Compliance Information 208
Important Safety Notes 208
Note for California Customers Only on all
Models 210
14 - Third party software
Third party software 212
Pitney Bowes Operator Guide February 2021 vi

1 - Quick start guide
In this section
Finding the Product Code Number (PCN) and serial
number 9
Navigating the Home screen 9
Printing a shipping label or printing postage on an
envelope 13
Printing a shipping label 15
Using cost accounts to charge back shipping label
postage costs 20
Adding a Trackable Labels or Shipping Labels cost
account 22
Adding an Envelope Printing or Print on Envelopes
account 22
Printing postage on envelopes 24
Preventing envelope feeding problems 26
Sending a First-Class mail envelope 26
Sending a large First-Class® envelope 27
Sending Certified Mail 29
Sending an international letter 30
Sending mail using a Certificate of Mailing 30
Using USPS special services 32
Updating postal rates or software for printing on
envelopes 33
Refilling postage for printing on envelopes 34
Sealing envelopes 35
Filling the moistener tank 36
Replacing the ink cartridge 36
Printing a test pattern 38
Adding favorite apps 39

Creating presets for printing postage 40
Selecting a preset for printing postage 41
Ordering supplies from your device 42
Quick start guide
Pitney Bowes Operator Guide February 2021 8

Finding the Product Code Number (PCN) and serial
number
In order to find the correct information for your device, you need to know the model number.
To locate the (1)Product Code Number (PCN) and the (2)7-digit serial number, check the label on
the rear of the device or under the display cover as shown here. Note that the serial number appears
blurred here for security reasons.
Navigating the Home screen
The Home screen on the SendPro C Lite, SendPro C, SendPro+ device provides the starting point for
creating either a shipping label or printing postage.
Quick start guide
Pitney Bowes Operator Guide February 2021 9

Creating shipping labels or printing on envelopes
Tap Envelope Printing or Print on Envelopes to print postage for general purpose envelopes and
post cards. Tap Trackable Labels or Shipping Labels to create a shipping label for important large
envelopes or packages using USPS, UPS®, or FedEx®.
Note: Your device may have an earlier version of software where Create Shipping Labels is
Trackable Labels and Printing on Envelopes is Envelope Printing.
Using SendPro Apps
Tap on SendPro Apps to access to a variety of applications to support and enhance your device.
For example, you can:
lCheck for rates and updates (Rates and Updates)
lGet a history of shipping labels created (Shipping History)
lCheck the status of your network connection (Network Connection).
Quick start guide
Pitney Bowes Operator Guide February 2021 10

You can also add your most frequently used apps to a list of favorites appearing along the bottom of the
Home screen.
Getting help on your device
Tap SendPro Care on the Home screen to get information about your device
The SendPro Care app automatically recognizes your device issues and provides recommendations for
resolving those issues. The app also provides:
lReal-time predictive updates, diagnostic, error notifications, and offers.
lProactively prompts you with a solution that you can follow to resolve the error or issue.
lEssential tools and guides.
lVoice (mobile app) and text search to resolve issues quickly.
lProduct health management and tracking.
lAccount balances and case status.
lSpending and saving insights to track your budget more effectively.
Quick start guide
Pitney Bowes Operator Guide February 2021 11

To learn how to use the SendPro Care app, tap on the i How to use icon on the main page of the
application.
The global toolbar
The toolbar at the top of the Home screen appears at the top of every screen within the Trackable Labels
or Shipping Labels and Envelope Printing or Print on Envelopes applications.
This toolbar allows you to view and change settings and defaults values for your device.
(1) Back - Return to the previous screen.
(2) Home - Return to the Home screen from anywhere in Trackable Labels or Shipping Labels or
Envelope Printing or Print on Envelopes.
(3) Tap the question mark in the toolbar to open the SendPro Care app.
Quick start guide
Pitney Bowes Operator Guide February 2021 12

(4) Network - View the current network type (wireless or Ethernet) and status and strength (for wireless
connection). Allows you to turn wireless connection on or off. The icon here represents a wireless
connection.
(5) Settings - View or change your device and application settings. This includes adjusting the screen
brightness, setting sound notification levels, and viewing wireless or Ethernet connection information.
For Envelope Printing or Print on Envelopes, this includes setting the default postage refill amount,
installing external scales and performing maintenance on the mail postage printer. For the Trackable
Labels or Shipping Labels, this includes managing your carrier accounts and setting up your shipping
label printer default values.
(6) Profile - View your profile (name and email for shipping label account), log out, or lock your SendPro
C Lite, SendPro C, SendPro+ device.
Printing a shipping label or printing postage on an
envelope
You can create either a shipping label or print postage on an envelope. For a shipping label, tap
Trackable Labels or Shipping Labels on the Home screen. For postage, tap Envelope Printing or
Print on Envelopes on the Home screen.
Use Trackable Labels or Shipping Labels to get the best pricing, free tracking, and detailed delivery
history for USPS package services. You can also send via UPS® or FedEx®. The packaging options
and benefits are almost identical.
Use Trackable Labels or Shipping Labels for the following
Thick envelopes Poly mailers USPS flat rate envelopes
Quick start guide
Pitney Bowes Operator Guide February 2021 13

USPS non flat rate envelopes Boxes USPS flat rate boxes
USPS non flat rate boxes Tube
Use Envelope Printing or Print on Envelopes for the following
Standard envelopes and postcards Large envelopes
Quick start guide
Pitney Bowes Operator Guide February 2021 14

Printing a shipping label
Use Trackable Labels or Shipping Labels to get the best pricing, free tracking, and detailed delivery
history for USPS package services. You can also send via UPS® or FedEx®. The packaging options
and benefits are almost identical.
1. Tap Envelope Printing or Print on Envelopes on the Home screen.
2. Tap the carrier you wish to use.
3. Verify that the sender address is correct. If not, tap on the Sender field and select a new address.
Quick start guide
Pitney Bowes Operator Guide February 2021 15

4. If cost accounts are enabled, you must select an account. If an account is already present, verify
that it is correct. To change or add the account, tap the Cost Account field and select an account.
5. Tap Continue.
Quick start guide
Pitney Bowes Operator Guide February 2021 16

6. Enter the recipient address manually or tap the Address book icon to select one from the address
book.
7. Tap Continue.
8. Tap a package type.
Quick start guide
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9. Enter the dimensions and weight of the package:
lTap each dimension and enter a value. Tap the green check mark when done.
lIf you have an attached scale, place the package on the scale and tap the Weight button. Tap
Scale and the weight appears. Tap Apply.
lIf you do not have a scale, tap on the Weight button and enter the weight, then tap Apply.
10. Tap Continue.
11. Tap the service you wish to use.
Quick start guide
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12. To add additional services, tap Add additional services. If you are not adding any extra services,
go to step 14.
13. Select the desired services and tap Apply.
14. To print the label, tap Print.
Quick start guide
Pitney Bowes Operator Guide February 2021 19

15. On the Label Options screen, tap Format and select the printer format.
16. (Optional) Tap Print Sample to print a sample label.
17. Tap Print again and the label prints.
lYou may need to enter the Sender and Recipient's phone number (required for some
services).
18. The carrier screen reappears.
Using cost accounts to charge back shipping label
postage costs
You can assign the costs for a shipping label to an account when you create the label. In order to use cost
accounts for label postage costs you need to turn on the cost accounts feature.
1. Open the Cost Accounts screen:
lTap Cost Accounts in the application drawer at the bottom of the Home screen, or,
lTap SendPro Apps on the Home screen, then tap Cost Accounts.
Quick start guide
Pitney Bowes Operator Guide February 2021 20