Pitney Bowes SendPro C Lite User manual

Shipping & Mailing
Postage Meters
SendPro® C Lite,
SendPro® C
User Guide
New Zealand Edition
SV63242-nz Rev.B
22 June 2022

©2022 Pitney Bowes Inc.
All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a
retrieval system of any type or transmitted by any means, electronically or mechanically, without the
express written permission of Pitney Bowes.
The use of this information by the recipient or others for purposes other than the training of customers
on Pitney Bowes equipment may constitute an infringement of intellectual property rights of Pitney
Bowes, and Pitney Bowes assumes no responsibility for any such use of the information.
We have made every reasonable effort to ensure the accuracy and usefulness of this manual.
However, we cannot assume responsibility for errors or omissions or liability for the misuse or
misapplication of our products.
Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or
implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is
granted by providing this information.
PB Postage™ is a trademark of Pitney Bowes Inc.

1 - Installation
Installing the SendPro C Lite, SendPro C 8
Installing the printhead 17
Installing a scale 21
Installing an external scale 22
2 - Connectivity
Setting up a wired network connection 27
Setting up a wireless (Wi-Fi) network connection 29
Connecting to a hidden Wi-Fi network 30
Forgetting a Wi-Fi network 32
Checking your network connection 34
Finding the MAC address for wired and wireless networks 34
Setting up a Proxy server 38
3 - Scales and Weighing
Using the scale when printing postage 42
Entering the weight manually when printing postage 42
Zeroing the scale 43
4 - Accounting
What is Accounting 46
Creating your first Envelope Printing account 47
Selecting an account 48
Editing an account 48
Table of Contents
Pitney Bowes User Guide June 2022 iii

Making an account inactive 49
Deleting a Envelope Printing account 49
5 - Postage Funding
Checking the available funds for printing postage 52
Refilling postage funds for printing postage 53
Changing the default refill amount for printing postage 54
Setting the low funds warning for printing postage 55
Getting a New Zealand Post refund for damaged or incorrectly printed mail in Envelope Printing 56
Viewing the refill history for printing postage 56
Printing a funds report 56
6 - Mailing
Sending post by Standard Post 59
Key in Postage 59
7 - Sealing
Filling the moistener tank 61
Sealing envelopes when you print postage 61
Sealing envelopes without printing postage 63
Avoiding envelope sealing issues 64
8 - Printing
What are print modes 67
Printing a custom graphic 67
Printing a graphic without printing postage 68
Adding a custom text message 68
Adding an inscription 68
Printing only the date and time 69
Printing a test pattern 69
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9 - Feeding and Jamming
Preventing envelope feeding problems 72
10 - Ink
Checking the ink level 75
Ordering ink cartridges 75
Replacing the ink cartridge 76
11 - History and Reports
Running account reports 79
Setting the report period for an account 79
Setting the account report preferences 80
Emailing an account report 81
Viewing the total spent on printing postage 83
12 - Settings
What are presets 85
Adding presets 85
Selecting a preset 86
Modifying presets 86
Setting the default preset reset timer 87
Using SendPro Apps 88
Adding favourite apps 89
Using the SendPro Care app 90
Using the Toolbar 90
Adjusting display brightness 91
Setting up the Energy Saver 91
Creating or disabling the security PIN 92
Adjusting time zone and scale location code 93
Advancing the date 93
Uploading postage transactions 94
Clearing or resetting the number of mailpieces sent 95
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13 - Rate Change
Updating postal rates or software 97
14 - Maintenance
Cleaning the Printhead 100
Cleaning the moistener brush and wick assembly 100
Moving the SendPro C Lite, SendPro C 104
Ordering supplies 104
15 - Product Information
Navigating the Home screen 106
Navigating the Envelope Printing app 107
Parts of a meter stamp 108
Postal Security Device 108
Parts of the SendPro C Lite, SendPro C 109
Connections on the back 110
Specifications 110
Material specifications 113
Lithium ion battery 116
Agency compliance information 116
Scale Safety 118
Contacting Pitney Bowes 118
Third party software 119
Pitney Bowes User Guide June 2022 vi

1 - Installation
In this section
Installing the SendPro C Lite, SendPro C 8
Installing the printhead 17
Installing a scale 21
Installing an external scale 22

Installing the SendPro C Lite, SendPro C
If you are installing a SendPro C Lite, SendPro C for the very first time, follow these instructions.
1. Before you begin
2. Open the box
3. Unpack the device
4. Install the printhead
5. Install the ink cartridge
6. Connect device to a power source
7. Continue installation steps
Before you begin
Watch this video or follow the instructions below to learn how to install your device.
Before you being installing your new SendPro C Lite, SendPro C, decide how you are going to pay for
postage and what type of connection (wired or wireless) you want to use.
Pitney Bowes offers two ways to fund postage for Envelope Printing on your SendPro C Lite, SendPro
C:
lA prepaid account with Pitney Bowes or
lA credit account with New Zealand Post.
You must choose one payment method. You cannot use credit cards.
Choose your connection type
Wired Connections
Take about 10 minutes to set up
Require an ethernet port and power outlet.
Wireless Connections
Take about 15 minutes to set up
Require access to a wireless network and power outlet.
1 • Installation
Pitney Bowes User Guide June 2022 8

Open the box
In the box you will find:
1 • Installation
Pitney Bowes User Guide June 2022 9

Unpack the device
1. Remove the device and all items from the box.
1 • Installation
Pitney Bowes User Guide June 2022 10

2. Important:Be sure to grab hold of the entire feeder, not just the moistener flap when lifting the
device out of the box.
3. Do not connect your device to a power source yet.
4. Remove all packing materials from the device.
1 • Installation
Pitney Bowes User Guide June 2022 11

Install the printhead
1. Open the cover to access the ink carriage.
2. Remove the packing tape from the ink carriage.
3. Open the ink carriage guard.
1 • Installation
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4. Unwrap the printhead and remove the protective strip.
5. Squeeze the tabs and slide the printhead pegs into the lower set of grooves.
Important: This step is critical to prevent device damage.
1 • Installation
Pitney Bowes User Guide June 2022 13

6. Keep squeezing the tabs and push the printhead flush against the wall. The tabs snap outward
when you place the printhead correctly.
Install the ink cartridge
1. Unwrap the ink cartridge and remove the silver foil strip from the ink cartridge.
1 • Installation
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2. Install the ink cartridge and close the guard.
3. Close the cover.
Connect the device to a power source
1 • Installation
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Connect the device to a power source. Tap the power button.
Follow the installation instructions on the device
1. Wait for the device to start up.
2. Tap Get Started on the touchscreen and continue the installation steps on the screen.
3. Tap Got it when you see the message "You're ready to start sending."
1 • Installation
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Installing the printhead
You may need to install a new printhead when the existing printhead is producing poor print quality.
1. Tap Settings.
2. Scroll down and tap Envelope Printer Maintenance.
3. Tap Install Printhead.
4. Lift the cover. The ink cartridge moves to the front position.
5. Flip the ink cartridge cover open.
6. Remove the ink cartridge.
1 • Installation
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7. Squeeze the two gray tabs on either side of the printhead.
8. While squeezing, lift and tilt the printhead to the right. The printhead should come up out of the
device.
1 • Installation
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9. Unwrap the new printhead and remove the protective strip.
10. Squeeze the tabs and slide the printhead pegs into the lower set of grooves.
Warning: If you do not seat the printhead correctly it can damage the device.
1 • Installation
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11. Keep squeezing the tabs and push the printhead flush against the wall. Tabs will snap outward
when placed correctly.
12. Install the ink cartridge and close the guard.
1 • Installation
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