Pitney Bowes SendPro C series User manual

SendPro®C-Series Return Instructions
IMPORTANT NOTICE: Postage Meter Return is Mandatory. Please follow the prepaid shipping instructions
to return postage meter. Following these steps will avoid the $1000 fee for failure to return your meter.
Continue on reverse side.
4g. If your device has a scale or scale cover, remove
it now by lifting it straight up and off as shown.
1. Print record of postage amount.
2. Upload Transactions
3. Withdraw the remaining funds from
your device.
4. Disassemble the old device.
4e. Wait five seconds and then disconnect the power, LAN
and USB cables from the back of your device.
4f. Re-open the device’s top cover. Separately crumple the two
folded cloths provided in the kit and insert them, on top of
each other, in front of the printer mechanism as shown.
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1
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2
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2
Keep the device plugged in during this step.
For return instructions for the scale,
see the illustration on the reverse side.
Ink may stain skin or permanently damage clothing.
We’ve included gloves for your convenience.
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Before returning your device to Pitney Bowes it is necessary
to upload any transactions in the device’s memory. It is also
necessary to restore any remaining funds in your Envelope
Printing application to your Postage by Phone account.
Please call Pitney Bowes at 1-877-213-7284, select option 1
for technical support and, then option 1 for SendPro C to
have a Pitney Bowes Agent step you through this process.
The steps below are provided for your reference but
you must call Pitney Bowes before completing them.
We recommend printing a Funds Report so you have a record
of the Funds in your device prior to beginning this process.
1a. At the Home screen tap the 
Envelope Printing tile.
1b. On the far top right, tap the Pieces
heading.
1c. Tap Print Report.
1d. Tap SendPro C Envelope Printer. SendPro C Envelope Printer
Upload Transactions
Keep your device connected as you normally would for a
postage refill.
Envelope Printing
Trackable Labels

Mail
   
  
Postage Balance $ XX.XX
X Pieces | $ XX.XX
Mail
   
  
X Pieces | $ XX.XX Reset Counter to 0
Print Report 
1e. Insert an envelope or tape sheet through the device to
obtain a record of the transaction.
1f. Tap the back button (top left) to return to the Envelope
Printing screen
Once complete a green checkmark will be displayed.
2a. Tap the Settings icon (gear icon).
2b. Scroll down to the Mail Settings
section and Tap Upload
Transactions
3e. When the FUNDS TRANSFERRED screen displays, select OK
and eventually the device will display OUT OF SERVICE. No
postage can be dispensed.
If you are unable to withdraw your remaining funds, then proceed
to Step 4. Pitney Bowes will transfer your funds into your Postage
by Phone account within 6-10 days of receiving your device.
3b. Scroll down to the Mail Settings
section and tap Perform Withdraw.
3c. The Pitney Bowes support agent will provide a password for you
to enter. Type in the four digit password and tap the green
check mark.
3d. Select Transfer all funds from device.
3a. Tap the Settings icon (gear icon).
The device will connect with the Data Center, and the device
screen will let you know the status of the process.
Once you transfer all postage funds from your device back to
your original funding source, the device will be deactivated.
Your funds will then be available to download to a new device
or for a refund.
Mail
  
   
Mail
  
   
Perform Withdraw
4a. Tap the Settings icon.
4b. Tap Mail Printer Maintenance.
4c. Tap Install Ink.
4d. Open the top cover of your device. When the printing
mechanism moves forward, remove the ink cartridge.
   
Close the ink cartridge
guard and close the
device’s top cover.
Mail Printer Maintenance
Install Ink
Scale
STOP HERE If You are not on the phone with a
PB agent and call 1-877-213-7284

AW32348 Rev D 09/2019
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5. Pack the device for shipment back
to Pitney Bowes.
Everything you need to return your system is
included in the white box that your replacement
device arrived in.
If additional packaging is needed or if you have questions,
contact client support at www.pitneybowes.com/us/returns
5a. Place the device inside the plastic bag provided.
5b. Place the device in the white box as shown in the
illustration.
5c. Seal the top of the carton with tape provided.
5d. Apply a prepaid UPS shipping label to the box
over old shipping labels and return via your local
UPS agent or drop off location.
The below list of items should not be returned.
Use these items with a replacement meter or
properly discard these electronic items according
to your local/state/federal codes/regulations.
5e. Keep the customer portion of the prepaid
shipping label so you can track your shipment.
Bottom
Top
Device in
plastic bag
Tape
Label
USB cable LAN cable
Scale Stacker tray
Power cord
Ink cartridge
4i. If you are using the stacker tray, slide that away from
the device.
4j. Dispose of your ink tray (see right).
Pull the ink drawer out from the side of the device.
Remove the ink tray and dispose in the bag provided.
Place the empty drawer back into the device.
4h. Remove the moistener reservoir by removing
three thumbscrews from the bottom of the reservoir.
(hold and remove the reservoir straight in order not to
spill sealing solution.)
Drain the reservoir completely.
Attach the empty reservoir back with the thumbscrews.
Drain resovoir
Thumbscrew
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Moistener
resovoir
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