Pitney Bowes DM125 Manual

Postage Meters
DM125™
Digital Postage Meter
Operator Guide
Canada English Edition
SV62667 Revision F
February 2017

© 2017 Pitney Bowes Inc.
All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a
retrieval system of any type or transmitted by any means, electronically or mechanically, without the
express written permission of Pitney Bowes.
The use of this information by the recipient or others for purposes other than the training of customers on
Pitney Bowes equipment may constitute an infringement of intellectual property rights of Pitney Bowes,
and Pitney Bowes assumes no responsibility for any such use of the information.
We have made every reasonable effort to ensure the accuracy and usefulness of this manual. However,
we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our
products.
Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or
implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is
granted by providing this information.

Pitney Bowes Contact List
Machine Identification
Product Name: DM125
PCN/Model Number: Refer to the label on the back of the machine
Resources
For Account Information
Visit us online at www.pitneybowes.ca and sign in.
For Customer Support
Visit us online at pitneybowes.ca then click support.
NOTE: This equipment is not intended to be serviceable. Please refer to the warranty information if problems
occur. The responsible party is Pitney Bowes Canada. All service and supply inquiries can be done by calling
1-800-672-6937 and following the telephone prompts. Customer Service Representatives are available Monday
through Friday, 8:00 AM - 8:00 PM ET.
If you need to contact customer support, refer to What Information You Need to Provide Customer
Support before making the call.
For Supplies
Visit us online at www.pitneybowes.ca and click supprt, then Ink & Supplies.
For the Canada Post website
www.canadapost.ca

Pitney Bowes Contact List iii
1 - Safety
Introduction 10
Industry Canada 11
Ear Protection/Noise Exposure Guidelines 12
System Power 13
Operation 14
Maintenance 15
2 - Getting Started
Parts of the Machine 18
The Control Panel 19
Connections on the Back of the Machine 22
3 - What You Can Print on Mail
Pieces
Printing Options 26
What's in the Meter Stamp 27
Check the Meter Stamp Imprint 28
Printing a Meter Stamp with an Advanced Date29
Printing only the Date and Time (no meter
stamp) 30
Adding and Removing Advertisements at the
Machine 31
Printing Advertisement, Date and Time Only
(no meter stamp) 32
Adding and Removing Inscriptions 33
Seal the Envelope Only - Bypass All Printing 34
4 - Running Mail
Power up the Machine 36
Checking the Amount of Postage Available 37
Determine the Amount of Postage Needed 38
Applying Postage Entering Postage In
Manually 39
Applying Postage Entering Weight In Manually 41
Applying Postage Using The Weighing
Platform 43
5 - Using Batch Count Feature
Viewing the Batch Mail Count 46
Printing the Batch Count 47
Clearing the Batch Count 48
6 - Maintenance
Ink Cartridge Replacement Messages 50
Printing a Test Pattern 51
Purging the Print Heads 52
Replacing the Print Head 53
Replacing the Ink Cartridge 57
Filling The Moistener Tank 60
Cleaning the Moistener Brush 61
Cleaning the Moistener Wick and Holder 63
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7 - How to Enter Text
About Entering Text 66
8 - Accounting
About Accounts 70
Turning Accounts On and Off 71
Creating an Account 73
Editing Account Name and Password 74
Selecting an Account 75
Viewing Account Totals 76
Printing a Single Account Report 77
Printing a Multi-Account Summary Report 78
Clearing All or Some of the Accounts 79
Deleting an Account 80
Turning On Account Passwords Globally 81
Turning Off Account Passwords Globally 82
9 - Reports
About Reports 84
Funds Report 86
Add Postage Report 87
Rates Summary Report 88
Printing a Single Account Report 89
Printing a Multi-Account Summary Report 90
Configuration Report 91
System Setup Report 92
Account List Report (Standard Accounting) 93
Error Report 94
10 - Configuring Your Mailing
Machine
About System Settings 96
Setting System Time 97
Setting the Contrast of the LCD Display 98
Turning Features On and Off 99
Setting the Date, Time and Timeouts 100
Setting Normal Preset Time 101
Sleep Mode Activation Time 102
Setting Autodate Advance 103
Correct Drift 104
Setting Daylight Savings Time 105
Setting Up or Disabling the Lock Code 106
Setting Up or Disabling the Supervisor
Password 107
Turning Scale On or Off 108
Setting Scale Options (if using scale option) 109
Zeroing the Scale 110
Setting Weight Change Options 111
Setting Class Change Options 112
Setting the High Funds Warning 113
Setting the Low Funds Warning 114
Enabling Scale Stabilizing 115
Setting Language Preference 116
Install Mode Options 117
11 - Using the Preset Feature
About Presets 120
Defining New Values for the Normal Preset 122
Viewing A Custom Preset 123
Selecting a Custom Preset 124
Defining a New Custom Preset 125
Editing a Custom Preset Name 126
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Deleting a Custom Preset 127
12 - Passwords
About Passwords and Meter Functions 130
13 - Connecting to the Data
Centre
How You Connect to the PB Data Centre 132
Connect to the PB Data Centre Directly to a
LAN Port with DM Series USB Ethernet
Adapter 133
Connect to the PB Data Centre Using
PC Meter Connect Application on Your
Computer 134
14 - Adding Postage
Checking Postage Funds in the Meter 136
Checking Postage By Phone® Account
Balance 137
Adding Postage to Your Machine 138
Withdrawing Postage Funds from the Meter 140
15 - Meter Updates and
Inspections
About Meter Updates and Inspections 142
About Postal Rate Changes 144
Performing Meter Inspections 145
16 - Using PC Meter Connect
About PC Meter Connect 149
Installation Requirements 150
Network Specifications and Requirements for
PC Meter Connect 151
PC Meter Connect Installation 156
Launching the Application 157
Displaying PC Meter Connect on the System
Tray 158
Accessing Features from the System Tray 159
Starting PC Meter Connect™ 160
PC Meter Connect Application Main Window 162
Checking the Postage Amount Using PC
Meter Connect 164
Adding Postage Using PC Meter Connect 165
Downloading New Postal Rates Using PC
Meter Connect 167
Performing Meter Inspections Using PC
Meter Connect 168
Printing a Meter Stamp with an Advanced
Date Using PC Meter Connect 169
Adding or Removing Ads Using PC Meter
Connect 171
Adding or Removing Postal Inscriptions Using
PC Meter Connect 173
Setting the System Time Using PC Meter
Connect 175
Resetting the Scale to Zero Using PC Meter
Connect 177
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Setting the High Value Warning Using PC
Meter Connect 178
Setting the Low Funds Warning Using PC
Meter Connect 179
Viewing Account Totals Using PC Meter
Connect 180
Printing an Account Report Using PC Meter
Connect 181
Printing a Refill Summary Report Using PC
Meter Connect 184
Storing or Changing the Preset Using PC
Meter Connect 187
Viewing the Preset Using PC Meter Connect 188
Viewing Meter Software Version Using
PC Meter Connect 189
Viewing PC Meter Connect Software Version190
17 - Supplies and Options
Supplies and Options 192
18 - Specifications
Specifications (Equipment and Materials) 196
19 - Troubleshooting
Getting Help 200
What Information You Need to Provide
Customer Support 201
Display Problems 202
Feeding Problems 203
Printing Problems 204
Accidentally Printing the Wrong Postage 205
Moistening Problems (envelopes don't seal) 207
Viewing System Configuration Levels 209
Troubleshooting Communications Problems 210
Problems Connecting to the Data Centre Via
PC Meter Connect 211
Troubleshooting Your Internet Connection 217
Text Error Messages 218
Numeric Error Codes 219
Exception List 222
20 - Glossary
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1 - Safety
Introduction 10
Industry Canada 11
Ear Protection/Noise Exposure Guidelines 12
System Power 13
Operation 14
Maintenance 15

Introduction
Familiarize yourself with proper procedures and methods before you install, operate or repair the system
to avoid personal injury or damage to the equipment.
Safety
Pitney Bowes Operator Guide February, 2017 Page 10 of 226

Industry Canada
This product meets the applicable Industry Canada technical specifications. The Ringer Equivalence
Number (REN) is an indication of the maximum number of devices allowed to be connected to a
telephone interface. The Ringer Equivalence Number (REN) of this terminal equipment is 1.0. The
termination on an interface may consist of any combination of devices subject only to the requirement
that the sum of the RENs of all devices does not exceed five.
The abbreviation, IC, before the registration number signifies that registration was performed based on a
Declaration of Conformity indicating that Industry Canada technical specifications were met. It does not
imply that Industry Canada approved the equipment.
Safety
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Ear Protection/Noise Exposure Guidelines
Ear protection is required if noise exposure exceeds OSHA standard. There are many factors to be taken
into consideration in each individual work area when dealing with ear protection. Factors such as floor
noise, length of exposure to noise, loss of hearing history in individual employees can all play a role in
requirements. Analyze your specific work area environment to ensure safe practices.
OSHA Standards
85dBA time weighted average over an 8-hour shift requires hearing protection be made available to
employees and use is recommended. (European Union standard is 80dBA)
90dBA time weighted average over an 8-hour shift mandates hearing protection is used. (European
Union standard is 85dBA)
NOTE: Local jurisdictions may have more stringent requirements. Refer to local regulations for standards and
requirements in your area.
Safety
Pitney Bowes Operator Guide February, 2017 Page 12 of 226

System Power
lUse the power cord supplied with the machine chassis at the power entry and plug it into a
properly grounded (earthed) and easily accessible wall outlet located near the machine. Failure to
properly ground (earth) the machine can result in severe personal injury and/or fire.
lThe power cord wall plug is the primary means of disconnecting the machine from AC power
supply for Lock Out/Tag Out.
lDO NOT use an adapter plug on the line cord or wall outlet.
lDO NOT remove the ground pin from the line cord.
lThe machine will be connected to a dedicated AC power line.
lDO NOT route the power cord over sharp edges or trap it between furniture.
lEnsure there is no strain on the power cord where it becomes jammed between the equipment,
walls or furniture.
lBe certain the area in front of the wall receptacle into which the machine is plugged is free from
obstruction.
lEnsure there is no strain on the power cord where it becomes jammed between the equipment,
walls or furniture.
lFor Input modules and Output modules - power is distributed from the chassis. Use the AC
connectors supplied with the modules to connect to system power. Do not connect external
devices to the inserter.
Safety
Pitney Bowes Operator Guide February, 2017 Page 13 of 226

Operation
lOnly trained personnel are permitted to operate this equipment. Training must include instruction
in operation under normal conditions and emergency situations.
lThe machine will only be serviced by trained and authorized personnel. Disconnect power source
before servicing.
lPersonnel working on or near this equipment must be instructed about the location and operation
of pertinent stopping devices.
lNever run the machine when any of the covers or guards are missing.
lThis equipment is to be used only for the purpose for which it is constructed. Read this manual for
the proper use of this equipment.
lUnder no circumstances are the safety characteristics of this equipment to be altered. Routine
inspections and preventative maintenance measures are to be conducted according to the
appropriate schedules in order to ensure that all guards and safety features are active and
functioning properly.
lEliminate the risk of entanglement in certain areas of this machine by keeping loose clothing,
jewelry, long hair and neckties away from all moving parts. Make sure that clothing and hair fit
closely to your body and that all jewelry is removed.
lBefore starting the machine, check that: - All persons are clear of the machine – No maintenance
work is being performed on the machine - All guards are in place – The machine is free of scraps,
jams and foreign objects.
lWhen opening guards, wait for all parts to stop moving before placing hands near paper path.
lWhen removing jammed material, avoid using too much force to prevent personal injury and
damaging equipment.
lIt is essential that personnel employ safe working practices and observe all related regulations and
legal requirements for safety when operating this product.
lWARNING & CAUTION statements are used in the text of this manual to identify
specific hazards, which have potential to cause injury. Pitney Bowes declines all liability
in the event of material damage or bodily injury resulting from negligence in the
application of these precautions, from non-observation or lack of elementary
supervision in respect to handling, operation, servicing or repair, even if not expressly
stated in this instruction notice.
Safety
Pitney Bowes Operator Guide February, 2017 Page 14 of 226

Maintenance
lIf you train equipment operators, it's important to explain safety precautions to your students and
encourage safety awareness.
lOnly documented qualified service personnel should service this equipment per local national
requirements.
lOnly set-up maintenance, as described in this manual, is to be performed by operators. Any
service that requires removal of protective covering is to be performed by qualified service
personnel only.
lUse the right tool for the job. A set-up tool is supplied to accommodate running different size paper
on the inserter.
lUse only Pitney Bowes approved printer ink and cleaners.
lTo prevent overheating, do not cover the vent openings.
lDo not store flammable fluids inside this machine.
lDo not place any container with liquid on this machine, i.e. coffee cups, soda, etc.
lDo not use flammable cleaners in this machine.
lDo not use aerosol air canisters. It is recommended that a vacuum cleaner be used to remove dust
and debris from the machine paper path. If you have to use shop air, be sure to turn the system off
before you begin cleaning. Be sure shop air does not contain excessive oil or water.
lDo not spray liquid onto or into any part of the machine. Use a cloth to apply cleaning solution.
Safety
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2 - Getting Started
Parts of the Machine 18
The Control Panel 19
Connections on the Back of the Machine 22

Parts of the Machine
DM125
Item Description
1Control Panel: Allows you to enter and set up information on your mailing system.
2Top Cover: Open this to replace the ink cartridge.
3Weighing Platform (optional): Allows you to weigh a mail piece for postage calculation.
4LED: Lights green when your machine is on; amber when your machine is in sleep mode.
5Utility Slot: Allows you to store the Quick Reference Guide, tape strips, etc. for easy access.
6Stacker Tray: Allows the neat stacking of finished mail pieces.
7Transport Release Lever (two position:
Home - transport rollers engaged for processing mail (normal)
Released - transport rollers disengaged so you can clear a stalled mail piece.
NOTE: The machine won't process mail when the lever is left in the released position.
8Feed Deck: Supports your envelope, post card or tape sheet as it passes under the print mechanism.
9Moistener (optional): Applies sealing fluid to the envelope flap.
Getting Started
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The Control Panel
Control Panel
Getting Started
Pitney Bowes Operator Guide February, 2017 Page 19 of 226

Item Description
1Screen Selection Keys: Allows you to select an option on the screen with the corresponding key.
2LCD Display: Shows the current status of your system and prompts you through all operations.
3Page Up/ Page Down: Allows you to scroll up and down through menu choices (when lit, it
indicates more choices).
4Lock/Power Key: Allows you to power up or power down machine. If the lock code feature has been
enabled, you can either power down the machine or put the machine into lock-down mode. In lock-
down mode, access to the machine requires entering a four-digit lock code.
5Yes/Enter and No Keys: Allows you to confirm an operation or answer “Yes” or "No" to a prompt (the
Yes key also functions as the Enter key for data entry)
6Alpha/Numeric Keypad: Allows you to type in numbers and letters for account names, postage
values, and other information, see How to Enter Text for more information.
Getting Started
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