Pitney Bowes SendPro C Manual

Shipping & Mailing
Postage Meters
SendPro® C,
SendPro®+
Operator Guide
UKEnglish Edition
SV63242-gb RevA
July 2019

©2019 Pitney Bowes Inc.
All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a
retrieval system of any type or transmitted by any means, electronically or mechanically, without the
express written permission of Pitney Bowes.
The use of this information by the recipient or others for purposes other than the training of customers on
Pitney Bowes equipment may constitute an infringement of intellectual property rights of Pitney Bowes,
and Pitney Bowes assumes no responsibility for any such use of the information.
We have made every reasonable effort to ensure the accuracy and usefulness of this manual. However,
we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our
products.
Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or
implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is
granted by providing this information.

1 - Quick start guide
Navigating the Home screen on the SendPro
C, SendPro+ 7
Printing postage on envelopes 9
Using accounts to charge back Envelope
Printing postage costs 10
Creating an Envelope Printing account 10
Sending a First Class letter envelope 11
Adding a graphic to your envelope in Envelope
Printing 12
Using the weighing platform for Envelope
Printing 12
Sealing envelopes 13
Sealing the envelope only, bypass all printing 14
Filling the moistener tank 14
Installing the ink cartridge 14
Printing a test pattern 15
Supplies 16
2 - Connectivity information
Setting up a wired network connection 19
Setting up a wireless (WiFi) network
connection 20
Connecting to a hidden Wi-Fi network 21
Deleting a Wi-Fi network 22
Checking your network connection 23
Checking the MAC address for wired and
wireless networks 23
Setting up a proxy server 25
3 - Managing your machine
Adjusting display brightness 27
Adjusting time zone and location code 27
Creating or disabling the security PIN 27
Installing a scale 28
Managing your Pitney Bowes Royal Mail
Postage Funds 29
Uploading system logs 29
4 - Managing Trackable Labels
Use SendPro Online to print Trackable Labels. 33
5 - Using Envelope Printing
Printing postage on envelopes 35
Checking your available Envelope Printing
postage 36
Refilling postage for your Envelope Printing
balance 36
Sending a First Class letter envelope 37
Printing a future date 38
Entering weight manually for Envelope Printing38
Using the weighing platform for Envelope
Printing 39
Sealing envelopes 39
Sealing the envelope only, bypass all printing 40
Zeroing the scale 41
Getting a Royal Mail refund for damaged or
incorrectly printed mail in Envelope Printing 41
Table of Contents
Pitney Bowes Operator Guide July 2019 iii

Adding a graphic to your envelope in Envelope
Printing 42
Printing a graphic on your envelope without
printing postage 42
Printing only the date and time in Envelope
Printing 42
6 - Presets
Creating Presets 45
Selecting Presets 45
Renaming Presets 45
Deleting Presets 46
7 - Managing Envelope Printing
Changing the default refill amounts in Envelope
Printing 49
Uploading Envelope Printing transactions 49
Clearing or resetting the number of mailpieces
you've sent in Envelope Printing 52
Performing Royal Mailpostal inspections for
Envelope Printing 52
Performing postal rate updates or software
updates for Envelope Printing (2H20) 52
Viewing the total Envelope Printing postage
spent 54
Viewing the Envelope Printing postage refill
history 54
Running Envelope Printing account reports 55
Setting the Envelope Printing account report
period 55
Setting the Envelope Printing low funds
warning 56
8 - View Print Reports
Printing a receipt when refilling postage for
Envelope Printing 59
Viewing the total Envelope Printing postage
spent 59
Viewing the Envelope Printing postage refill
history 59
Printing a report for the number of mailpieces
sent in Envelope Printing 60
Printing Envelope Printing funds report 60
9 - Mail Machine Maintenance
Printing a test pattern 63
Cleaning the print head 63
Installing the ink cartridge 64
Cleaning the moistener brush and wick
assembly 64
Filling the moistener tank 67
Avoiding envelope sealing issues 67
How to properly feed envelopes 68
Moving your SendPro C, SendPro+ meter 69
10 - Supplies
Supplies 73
11 - Machine Information
Royal Mail requirements 77
Sections of the meter impression 77
Postal Security Device 78
Parts of the machine 78
Connections on the back of the machine 79
Setting up a wired network connection 80
Pitney Bowes Operator Guide July 2019 iv

Setting up a wireless (WiFi) network
connection 81
Connecting to a hidden Wi-Fi network 82
Deleting a Wi-Fi network 83
Checking your network connection 84
Checking the MAC address for wired and
wireless networks 84
Setting up a proxy server 86
Specifications 87
12 - Safety
Lithium ion battery 91
Agency compliance information 91
Scale Safety 93
13 - Technical Support
Contacting Pitney Bowes 95
14 - Third party software
Third party software 97
Pitney Bowes Operator Guide July 2019 v

1 - Quick start guide
In this section
Navigating the Home screen on the SendPro C, SendPro+ 7
Printing postage on envelopes 9
Using accounts to charge back Envelope Printing postage costs 10
Creating an Envelope Printing account 10
Sending a First Class letter envelope 11
Adding a graphic to your envelope in Envelope Printing 12
Using the weighing platform for Envelope Printing 12
Sealing envelopes 13
Sealing the envelope only, bypass all printing 14
Filling the moistener tank 14
Installing the ink cartridge 14
Printing a test pattern 15
Supplies 16

Navigating the Home screen on the SendPro C,
SendPro+
The Home screen on the SendPro® C, SendPro®+ machine provides the starting point for creating
either a trackable shipping label or printing postage on an envelope.
For mailing envelopes, post cards, large letters and parcels, print postage by tapping (1) Envelope
Printing.
The application drawer (2) at the bottom of the screen provides access to a variety of applications to
support and enhance your SendPro C, SendPro+ device. For example, you can check your postage refill
history, download software update and even check your network connection (Check Network).
Note: The History & Reports application provides a history of the postage refill operations you have
performed for the Envelope Printing application.
Quick start guide
Pitney Bowes Operator Guide July 2019 7

Global Toolbar
The global toolbar located at the top of the Home screen appears at the top of every screen within the
Trackable Labels and Envelope Printing applications.
This toolbar allows you to view and change settings and defaults values for your machine and the
Trackable Labels and Envelope Printing applications.
(1) Back - Return to the previous screen.
(2) Home - Return to the Home screen from anywhere in Envelope Printing or Trackable Labels.
(3) Support - Search online content and get information on how to perform tasks using Trackable
Labels or Envelope Printing.
(4) Network - View the current network type (wireless or Ethernet) and status and strength (for
wireless connection). Allows you to turn wireless connection on or off. The icon here represents a
wireless connection.
(5) Settings - View or change your machine and application settings. For your machine, this
includes adjusting the screen brightness, setting sound notification levels, and viewing wireless or
Ethernet connection information.
(6) Profile - Lock your SendPro C, SendPro+ device.
Quick start guide
Pitney Bowes Operator Guide July 2019 8

Printing postage on envelopes
Tap Envelope Printing on the Home screen to open the Envelope Printing screen.
This screen is the starting point for printing postage on an envelope or tape. It also allows you to change
what you print on the envelope.
Within the mail screen you can:
1. View the balance of funds you have remaining in your meter.
2. Select an account by tapping Account.
3. Tap Class to view the class and any extra services.
4. Tap the weight icon to view the weighing options (enter weight manually or using a scale).
5. Tap the date to view the date options.
6. View the total postage amount.
7. Preview or add graphics.
8. Tap Print Mode to access the Print mode screen. This provides you with different printing modes
such as adding graphics to your envelope or adding more postage. You can also choose to only
seal envelopes without printing any postage.
Quick start guide
Pitney Bowes Operator Guide July 2019 9

9. Tap on the option you want to select the mode.
lDate and Time Stamp
lGraphic Only
lPostage Printing - printing postage on an envelope is the default mode.
lSeal Only - bypass all printing.
Using accounts to charge back Envelope Printing
postage costs
Envelope Printing uses a multi-level account structure.
You can use accounts to charge back postage to departments or clients and run reports showing how
you spent your postage over specific time periods.
If accounts are enabled on your machine you must select an account when applying postage to an
envelope.
1. Tap on Account on the left side of the screen to see a list of available accounts.
2. Tap on the account you want to use for your mail.
Creating an Envelope Printing account
1. Tap Envelope Printing on the Home screen.
2. Tap Account on the left side of the screen. A list of all available accounts is displayed.
Quick start guide
Pitney Bowes Operator Guide July 2019 10

3. Tap the menu icon in the upper right corner of the screen:
4. Tap Manage Accounts.
5. Tap Create new account
6. For a new top level account, tap Create a new account and fill in the required account fields
(Account name and Code) and any optional fields you want.
lThe Code is a unique code that you must assign to identify each account, sub account, and sub
sub account. This helps you locate accounts more easily later.
l(Optional) Enter a Description of the account up to 150 characters.
l(Optional) To create a password for this account, tap in the Password field. Passwords are
case sensitive, can be alphanumeric, and must be four characters in length. You will need to
enter this password to edit or process mail against the account.
7. Tap Active for the Status.
8. When finished, tap anywhere on the screen, but outside of the fields. The Cancel and the OK
buttons appear at the bottom of the screen.
9. Tap OK to save. The name of the new account is displayed.
l(Optional) To create another account, tap Create New Account.
l(Optional) To add a sub account to the account you just created, tap Add a Sub Account to
this account.
lIf you do not need to create any more accounts, tap Continue.
10. Press the Back Arrow at the top of the screen to return to the account list.
Sending a First Class letter envelope
1. Tap Envelope Printing on the Home screen.
2. Tap Account on the left side of the screen and select an account.
3. Tap Class.
4. Tap Start Over to display a list of all the available classes.
5. Tap Royal Mail First Class.
6. Tap Letter.
7. Tap Apply.
8. Place the envelope on the scale. The weight appears in the weight button on the screen.
9. Place the envelope on the feed deck; the machine automatically feeds the envelope and prints the
postage.
Quick start guide
Pitney Bowes Operator Guide July 2019 11

Note: If you have previously printed any envelopes, you may get a message that transactions are
being uploaded. Once the upload completes, you see the message "Transaction upload status, Upload
success" with a tick. Tap the tick.
Adding a graphic to your envelope in Envelope Printing
The SendPro C, SendPro+ meter comes with a set of standard graphic images that you can add to your
envelopes or tapes when you print your postage. Graphic ads are also known as ads, slogans or logos.
Examples include PLEASEOPENIMMEDIATELY, RECYCLE and Season's Greetings.
You can also add your own custom graphics to your SendPro C, SendPro+ meter.
Before you begin:
Weigh your envelope, select a class, and select any special services required.
1. Tap the Graphics icon on the Envelope Printing screen.
2. Select the graphic you want from the list of available graphics.
3. Tap Apply.
4. To verify that the envelope prints correctly, feed the envelope through the machine.
Using the weighing platform for Envelope Printing
1. Tap Envelope Printing on the Home screen.
2. Tap the weight button.
3. Tap the Scale option button.
4. Place the envelope on the weighing platform.
5. Tap Apply.
6. Tap Class on the Envelope Printing screen.
7. Tap the class you want. If necessary, select Start Over to display all of the class options.
8. Select any special services required.
9. Tap Apply.
10. Feed the envelope through the machine.
Quick start guide
Pitney Bowes Operator Guide July 2019 12

Sealing envelopes
This procedure describes how to seal envelopes whether you are printing postage on the envelopes or
only sealing the envelopes (no postage).
1. Check the level of sealant in the moistener tank and add more if required.
2. When feeding an envelope, be sure to slide the envelope flap under the edge of the feed deck, so
the moistener can wet the flap.
Note: If the moistener tank is full and your envelopes do not seal correctly, clean the moistener brush
and wick.
Quick start guide
Pitney Bowes Operator Guide July 2019 13

Sealing the envelope only, bypass all printing
1. Tap Envelope Printing on the Home screen.
2. Tap Print Mode on the lower left side of the Envelope Printing mail screen. You may have to
swipe up on the screen to see this option.
3. Select Seal Only.
4. Tap Apply.
5. Place your envelope face up, flap down into the feeder. Be sure to slide the envelope flap under
the edge of the feed deck
Filling the moistener tank
1. Check the level of sealing solution in your moistener tank.
2. Add enough E-ZSeal® to bring the sealant level up to the bottom of the fill hole. Do not overfill
your tank.
3. If the tank is empty, allow 30 minutes for the moistener brush and wick to get completely saturated.
Installing the ink cartridge
1. Tap the Settings (gear) icon in the global toolbar.
2. Scroll down and tap Mail Printer Maintenance or Envelope Printer Maintenance.
3. Tap Install Ink.
4. Lift the cover. The ink cartridge moves to the front position.
5. Remove the ink cartridge, as shown on the label next to the cartridge holder.
Quick start guide
Pitney Bowes Operator Guide July 2019 14

6. Insert the new ink cartridge and close the cover. The cartridge repositions itself and the Envelope
Printer Maintenance screen re-displays.
7. Perform a print test to ensure you get a good test print pattern.
Important: Only use genuine Pitney Bowes ink cartridges. Non-Pitney Bowes cartridges can damage
your meter. When your meter shows the low ink warning an ink cartridge will be ordered for you
automatically.
Printing a test pattern
Printing a test pattern lets you see if your printhead is functioning properly or if you have enough ink in the
cartridge.
1. Tap the Settings (gear) icon in the global toolbar.
2. Scroll down and tap Mail Printer Maintenance or Envelope Printer Maintenance .
3. Tap Print Test Pattern.
4. When the message "Print a Test Pattern?" displays, feed the envelope through the machine.
5. Examine the pattern printed on the envelope:
lTap Done if the lines are unbroken and match the "Good" test pattern shown on the display.
lTap Clean Print Nozzle if the test pattern has missing or incomplete lines
nOnce the cleaning operation completes, you must print another test pattern.
nIf this new pattern still has broken or missing lines, you may need to replace the ink
cartridge or clean or replace the printhead.
Note:If you see no improvement in print quality, do not repeat the cleaning, as cleaning the print
nozzles consumes ink.
Quick start guide
Pitney Bowes Operator Guide July 2019 15

Supplies
Supplies for SendPro® C, SendPro®+
Description Part Code Number (PCN)
E-ZSeal® Sealing Solution - Dab it Bottle H601-7
E-ZSeal® Solution - Flip Top Bottle (Pack of 4) 601-9E
E-ZSeal® Sealing Solution - All Machines (1.89 litres) SV92278
Self Adhesive Franking Labels - 175x44mm - Box 125 Double Sheets (250 Labels) DBL-LBL250
Self Adhesive Franking Labels - 175x44mm - Box 500 Double Sheets (1000 Labels) DBL-LBL1000
Basic Cleaning Kit SL-CKB01
Everyday Cleaning Kit SL-CKE01
Dust Remover - Dual Pack SL-CKA01H
Equipment Surface Cleaner - Dual Pack SL-CKS01
Wet Alcohol Wipes - Pack of 50 SL-CKW01
Equipment Wipes - Pack of 50 SL-CKW02
Dry, Lint-Free Wipes - Pack of 300 SL-CKW03
Late Mail Envelopes - 325x230mm - Pack of 200 PBSV92034
Pitney Bowes® Envelopes DL+ Gummed Window White 90gsm - pk1000 PBENV15
Pitney Bowes® Envelopes DL+ Gummed Plain White 90gsm - pk1000 PBENV16
Pitney Bowes® Envelopes C5+ Gummed Standard Window White 90gsm - pk500 PBENV8
Pitney Bowes® Envelopes C5+ Gummed Plain White 90gsm - pk500 PBENV5
Pitney Bowes® Envelopes C5+ Gummed High Window White 90gsm - pk500 PBENV2
Quick start guide
Pitney Bowes Operator Guide July 2019 16

Supplies for Workstation w1110 Label Printer
Description Part Code Number (PCN)
Sendkit HS9G
Continuous Direct Thermal Labels - 1 Roll 117317P
Optional Accessories
Description Part Code Number (PCN)
Integrated scale MP81
External USB platform scale 15 kg MT30
External USB platform scale 35 kg MT70
USB Hub 1E85026
Report Printer 1E50
Envelope drop stacker HZ80001
Quick start guide
Pitney Bowes Operator Guide July 2019 17

2 - Connectivity
information
In this section
Setting up a wired network connection 19
Setting up a wireless (WiFi) network connection 20
Connecting to a hidden Wi-Fi network 21
Deleting a Wi-Fi network 22
Checking your network connection 23
Checking the MAC address for wired and wireless networks 23
Setting up a proxy server 25

Setting up a wired network connection
For information about the connection settings required on your network, contact your IT department.
Once you have set up your connection, you can test the connection using the CheckNetwork
application. The icon for this application is located in the application drawer at the bottom of the Home
screen. Refer to Related topics
First, determine the connection type:
1. Tap the Settings (gear) icon in the global toolbar.
2. Tap Wired.
3. Check to see which connection type is selected.
4. If your connection type is DHCP, follow the steps below under DHCP. If your connection type is
Static IP, follow the steps below under Static IP.
DHCP
1. Select DHCP.
2. Tap Connect.
3. If it does not connect, unplug the power cable.
4. Wait 2 minutes. The screen should turn off after 10 seconds.
5. Plug the power cable back in, ensuring that it is plugged directly into a wall outlet.
6. Quickly tap and release the power button to turn the meter back on.
7. Tap the Settings (gear) icon in the global toolbar.
8. Tap Wired (Ethernet) and make sure DHCP is selected.
9. Tap Connect.
Static
1. Select Static.
2. Contact your internal IT department to get and record the values you will need to enter for your
meter. These include: IP Address,Netmask,Gateway and DNS Address.
3. Enter the values you recorded in step 2 for the IP Address,Netmask,Gateway, and DNS
Address in the corresponding fields.
4. Tap Connect.
5. If it fails to connect, remove the network cable from the back of the meter.
6. Tap the Connect button. Wait for the attempted connection to fail.
7. Plug the network cable back in.
Connectivity information
Pitney Bowes Operator Guide July 2019 19

8. Delete the values in the IP Address,Netmask,Gateway, and DNS Address fields.
9. Enter the IP Address,Netmask,Gateway, and DNS Address that you recorded in step 2.
10. Tap Connect.
11. If you are still having issues connecting to the network, contact your IT department and have them
verify that the static IP address you are using is assigned only to the meter.
If you use a proxy server, refer to Related topics.
Related topics:
lSetting up a proxy server
lChecking your network connection
Setting up a wireless (WiFi) network connection
For information about the connection settings required on your network, contact your IT department.
Refer to the SendPro C, SendPro+ connectivity guide for additional information.
1. Tap the Settings (gear) icon in the global toolbar.
2. Tap Wi-Fi in the Device & Network section.
3. Choose your WiFi network from the list. If your WiFi network is hidden, tap Add Network to add it.
4. Enter your WiFi password and identity.
Tip: Use the show password option to make sure that your password is entered correctly.
5. If your network requires advanced network settings such as a proxy server or static IP address, tap
Advanced Options:
lTo set up a proxy server:
a. Select Use Proxy.
b. Tap on the line and enter the information provided by your IT department.
lTo set up a Static IP address:
a. Select the IP Setting menu and choose Static.
b. Tap on the line and enter the value provided by your IT department.
c. Tap the >in the green circle.
If you are unable to connect to the internet, if you get authentication errors, or you are unsure of the
correct settings for your network, check with your IT department.
Connectivity information
Pitney Bowes Operator Guide July 2019 20