Polycom RMX 2000 User manual

RMX 2000
Getting Started Guide
Version 1.1

Copyright © 2007 Polycom, Inc.
All Rights Reserved
Catalog No. DOC2159A
Version 1.1
Proprietary and Confidential
The information contained herein is the sole intellectual property of Polycom, Inc. No distribution, reproduction or unauthorized
use of these materials is permitted without the expressed written consent of Polycom, Inc. Information contained herein is subject
to change without notice and does not represent commitment of any type on the part of Polycom, Inc. Polycom and Accord are
registered trademarks of Polycom, Inc.
Notice
While reasonable effort was made to ensure that the information in this document was complete and accurate at the time of
printing, Polycom, Inc., cannot assume responsibility for any errors. Changes and/or corrections to the information contained in
this document may be incorporated into future issues.

Regulatory Notices
United States Federal Communication
Commission (FCC)
Part 15: Class A Statement. This equipment has
been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC
Rules. Test limits are designed to provide reasonable
protection against harmful interference when the
equipment is operated in a commercial environment.
This equipment generates, uses and can radiate
radio-frequency energy and, if not installed and used
in accordance with the instruction manuals, may
cause harmful interference to radio communications.
Operation of this equipment in a residential area is
likely to cause harmful interference, in which case the
user will be required to correct the interference at his
or her own expense.
United States Safety Construction Details:
•Unit is intended for RESTRICTED ACCESS
LOCATION.
•Unit is to be installed in accordance with the
National Electrical Code.
•The branch circuit overcurrent protection shall
be rated 20 A for the AC system.
•This equipment has a maximum operating
ambient of 40°C, the ambient temperature in
the rack shall not exceed this temperature.
To eliminate the risk of battery explosion, the battery
should not be replaced by an incorrect type. Dispose
of used batteries according to their instructions.
CE Mark R&TTE Directive
Polycom Inc., declares that the Polycom RMX 2000 is
in conformity with the following relevant harmonized
standards:
EN 60950-1:2001
EN 55022: 1998+A1:2000+A2:2003 class A
EN 300 386 V1.3.3: 2005
Following the provisions of the Council Directive
1999/CE on radio and telecommunication terminal
equipment and the recognition of its conformity.
Canadian Department of Communications (EC)
This Class [A] digital apparatus complies with
Canadian ICES-003.
Notice: The Industry Canada label identifies certified
equipment. This certification means that the
equipment meets telecommunication network
protective, operational and safety requirements as
prescribed in the appropriate Terminal Equipment
Technical Requirements document(s). The
Department does not guarantee the equipment will
operate to the user's satisfaction.
Before installing this equipment, users should ensure
that it is permissible to be connected to the facilities
of the local telecommunications company. The
equipment must also be installed using an acceptable
method of connection. The customer should be
aware that compliance with the above conditions may
not prevent degradation of service in some situations.
Repairs to certified equipment malfunctions, may give
the telecommunications company causes to request
the user to disconnect the equipment.
Users should ensure for their own protection that the
electrical ground connections of the power utility,
telephone lines and internal metallic water pipe
system, if present, are connected together. This
precaution may be particularly important in rural
areas.
Caution: Users should not attempt to make such
connections themselves, but should contact the
appropriate electric inspection authority, or
electrician, as appropriate.

Chinese Communication Certificate
Regulatory Notices

Polycom RMX 2000 Getting Started Guide
i
Table of Contents
System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
RMX 2000 ................................................................................................. 1-1
RMX Main Features ............................................................................... 1-3
Video Display .................................................................................. 1-3
Dynamic Continuous Presence ............................................ 1-3
Standard Definition (SD) ....................................................... 1-4
High Definition (HD) ............................................................. 1-4
Multiple Switching Modes .................................................... 1-4
H.239 / People+Content ........................................................ 1-4
Media Encryption ................................................................... 1-4
IVR-Enabled Conferencing ........................................................... 1-5
Entry Queue .................................................................................... 1-5
Conferencing Capabilities and Options ...................................... 1-5
On Demand Conferencing .................................................... 1-5
Connection Methods .............................................................. 1-6
Conference Management and Monitoring Features ................. 1-6
First Time Installation and Configuration . . . . . . . . . . . 2-1
Hardware Installation and Setup ......................................................... 2-1
Mounting the RMX in a Rack ....................................................... 2-1
Connecting Cables .......................................................................... 2-3
Gather Network Equipment and Address Information ................... 2-4
IP Services ........................................................................................ 2-4
Management Network ........................................................... 2-4
Default IP Service (Conferencing Service) .......................... 2-4
First Entry Configuration ...................................................................... 2-6
Procedure 1: Product Registration ............................................... 2-6
Obtain the Product Activation Key ...................................... 2-6
Procedure 2: Modifying the Factory Default Management
Network Settings ............................................................................ 2-7
Management Network Definition ........................................ 2-7
Modifying the USB key settings ........................................... 2-7
Procedure 3: First-time Power-up and Connection to MCU .... 2-8
Procedure 4: Modifying the Default IP Service Settings ........... 2-9

Table of Contents
ii
Fast Configuration Wizard ................................................. 2-10
RMX’s Default Conferencing Settings ............................................... 2-17
Customizing the RMX’s Default Conferencing Settings ........ 2-18
Basic Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Starting the RMX .................................................................................... 3-1
RMX Screen Components ..................................................................... 3-2
Viewing and System Permissions ........................................ 3-4
Conference List ............................................................................... 3-5
List .................................................................................................... 3-5
RMX Management ......................................................................... 3-6
Status Bar ......................................................................................... 3-6
System Alerts .......................................................................... 3-6
Participant Alerts .................................................................... 3-7
Address Book .................................................................................. 3-8
Displaying and Hiding the Address Book .......................... 3-9
Customizing the Main Screen ....................................................... 3-9
Customizing the RMX Management Pane ....................... 3-10
Starting a Conference ........................................................................... 3-12
Starting a Conference from the Conference Pane .................... 3-12
General Tab ........................................................................... 3-13
Participants Tab ................................................................... 3-15
Connecting to a Conference ................................................................ 3-20
Dial-in H.323 Participants ........................................................... 3-21
Dial-in SIP Participants ................................................................ 3-21
Conference Access Via an Entry Queue .................................... 3-22
H.323 Participants ................................................................ 3-22
SIP Participants ..................................................................... 3-23
Endpoint Names in the Video Layout ............................................... 3-24
Monitoring On Going Conferences ................................................... 3-26
Monitoring and Operations Methods ........................................ 3-26
Operation Selection .............................................................. 3-26
Conference Level Monitoring ..................................................... 3-27
Participant Level Monitoring ...................................................... 3-30
Participant Connection Monitoring ................................... 3-30
Operations Performed During On Going Conferences .................. 3-33
Conference Level operations ...................................................... 3-33
Changing the Duration of a Conference ........................... 3-33

Polycom RMX 2000 Getting Started Guide
iii
Changing the Video Layout of a Conference ................... 3-34
Video Forcing ........................................................................ 3-35
Participant Level Operations ...................................................... 3-37
Video Forcing ........................................................................ 3-39
Personal Layout Control ...................................................... 3-40
Conference Control Using DTMF Codes .......................... 3-43
Appendix A: Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

Table of Contents
iv

1-1
1
System Overview
This Getting Started Guide provides information on the installation and
basic operation of your RMX system. For more information on managing
the system, refer to RMX Administrator’s Guide included with the system.
RMX 2000
The Polycom RMX 2000 Multipoint Control Unit (MCU) is a high
performance, scalable, IP-network (H.323 and SIP) solution that
provides the user with feature-rich, and easy-to-use multipoint voice
and video conferencing.
The RMX MCU meets International Telecommunication Union -
Telecommunication Standardization Sector, (ITU-T, formerly CCITT)
standards for multipoint multimedia bridging devices, and meets ETSI
standards for telecommunication products.
The RMX unit has, in addition, been designed in compliance with IETF
(Internet Engineering Task Force) – a large open international
community of network designers, operators, vendors, and researchers
concerned with the evolution of the Internet architecture and the smooth
operation of the Internet.

Chapter 1-System Overview
1-2
Figure 1-1 Multipoint Video Conferencing using an Polycom RMX 2000
The Polycom RMX 2000 unit is controlled, via the LAN, by the Polycom
RMX 2000 Web Client application, using Internet Explorer installed on
the user’s workstation.
RMX
PC
VSX
RMX
Web Client
IP Phone
LAN
R