Polycom VVX 501 User manual

VVX®501/601 POLYCOM SETS
MANAGING CALLSBASIC FUNCTIONS
Your phone has four main views. From the Home View, press to display either Lines, Calls, or
Active Call View. To switch between views, swipe the screen.
HOME VIEW
Home View displays icons you can tap to access phone functions. Touch and hold to display
fewer icons. Touch and hold or swipe the screen to display more icons.
From Home View, tap the phone line to display your phone lines and Favourites - contacts you can
dial by tapping their name. To go back, tap Close.
LINES VIEW DEFAULT
Lines View displays phone lines, Busy Lamp Fields (BLF), Favourites, and soft keys. Your phone line will
display twice and three times if you are subscribed to Multi-Key Call Waiting.
CALLS VIEW
Calls View displays a list of all your calls. Call colour indicates status:
Dark green - Active call
Dark blue - Incoming and held calls
Bright green - Active call is highlighted
Bright blue - Incoming or held call is highlighted. Tap a call to highlight it. The soft keys apply to the
highlighted call.
ACTIVE CALL VIEW
If a phone line has only one call in progress, you will be presented with the Active Call View.
MAKING A CALL
1. Pick up the handset or press or .
2. Enter the phone number and tap .
From Lines View: Tap the phone line, enter the phone number, and tap .
From Home View: Tap New Call, enter the phone number, and tap .
Change modes by picking up the handset, or by pressing or .
ANSWERING A CALL
1. Press or tap Answer, pick up the handset, or press .
To answer a new call while on an active call, tap Answer. The call will be held.
PLACING A CALL ON HOLD
1. From Lines, Calls, or Active Call View, tap Hold. If you are in Calls View,
remember to highlight the call first.
To resume a held call, tap Resume from either Lines or Calls View.
Tip: If you navigate away from your calls(s), tap to see Active Call or
Calls View again.
INITIATING 3 WAY CONFERENCING
1. Call the first party.
2. From Lines, Calls, or Active Call View, tap Confrnc. Call is placed on
hold.
3. Dial and connect with the other party, tap Confrnc.
Add up to 5 participants by repeating the above steps.
From Lines or Calls View, you can:
• Tap Hold to hold the conference.
• Tap End Call to end the conference.
Note: This will disconnect all participants in the conference.
TRANSFERRING A CALL
Consultative - Announce the call prior to transferring. Your ID will be
displayed to the person receiving the transfer. This is the default setting.
Blind - Transfer a call without announcing it first. The ID of the
transferred party will be displayed to the person receiving the transfer.
Performing a transfer using Consultative (when set as default)
1. While on an active call, tap Transfer. Caller is placed on hold.
2. Dial the number or extension or select a number from the Directory,
Recent, BLF, or Favourites.
3. When the receiving party answers, announce the call, tap Transfer to
complete the transfer.
Note: To cancel the transfer before the call connects, tap Cancel.
Performing a transfer using Blind (when set as default)
1. While on an active call, tap Transfer. Caller is placed on hold.
2. Dial the number or extension or select a number from the
Directory, Recent, BLF, or Favourites.
Note: To use a transfer type that is not your default setting, tap the
Consultative or Blind in the top right corner of the screen before dialing
the number in step 2.
HOME VIEW
LINES VIEW
CALLS VIEW
ACTIVE CALL VIEW
VIEWS
Handset
Display
Home
Dial pad
Headset
Message Waiting
Indicator
Speaker Phone
Mute
Volume Keys

MANAGING CALLS
For more information regarding the VVX 501/601, visit sasktel.com/ibcsupport.
Changing your default transfer type
1. Press .
2. Select Settings > 1 Basic > 1 Preferences > 11 Default Transfer Type.
3. Select Consultative or Blind.
Performing a transfer directly to Voice Mail
1. While on an active call, press the Transfer key.
2. Dial *98 then the extension or number. If there is a 3 second delay, the
transfer will go to your own mailbox. Use consultative transfer to avoid
this.
3. Press #.
4. After you hear the confirmation message, hang up.
PARKING AND RETRIEVING A CALL
To park
1. When on an active call, tap the Hold soft key.
2. Dial *55 and tap .
3. Dial the extension or press #to park the call on your own extension.
4. Press #.
5. After the confirmation message, hang up.
To retrieve
1. Go to any phone and dial *56.
2. Dial the extension the call was parked on.
3. Press #.
CALL FORWARDING
1. From Lines View, tap the Forward soft key.
2. Tap the forwarding type to enable then type a forwarding number.
3. Tap Enable.
To disable Call Forwarding
1. From Lines View, tap the Forward soft key.
2. Tap the forwarding type to disable.
3. Tap Disable.
Note: Your line access has been provisioned with Call Forward No
Answer and Call Forward Busy to forward calls to your voice mail. Any
changes to Call Forwarding on the set through this method will override
the forwarding of calls to your voice mail.
To enable per-Call Forwarding
1. As your phone rings, tap Forward.
2. Enter the forwarding number.
3. Tap Forward.
DO NOT DISTURB
1. Tap the DND soft key to enable and disable ringing. If enabled, your
line keys icon, , will appear beside and over each phone line.
Note: With more than 1 line, select which line you want to DND first.
CONTACT DIRECTORY
View Directory
1. Tap Directories from Home View or tap Directory soft key.
Add a contact
1. Navigate to your Contact Directory and tap .
2. Type the contact’s information and tap Save.
To make a contact a Favourite, enter a Favourite Index Number.
Tip: A green star, , indicates a Favourite.
Update contact information
1. Navigate to your Contact Directory and tap the contact.
2. Tap , update the information, and tap Save.
Delete a contact
1. Navigate to your Contact Directory and tap the contact.
2. Tap , and tap Yes to confirm.
Search for a contact
1. Navigate to your Contact Directory and tap Search.
2. Enter search criteria, and tap Search.
Dial a contact from your Directory
1. Navigate to your Contact Directory and tap the contact.
2. From the contact’s information screen, tap the phone number.
FAVOURITES
Found in Favourites list, Lines View, and Directories.
View your favourites
1. Tap the Directory soft key.
2. Tap Favourites.
Dial a favourite
1. Tap the favourite from Lines View or your Favourites list.
Reorder your favourites list
1. Update the contact’s Favourite Index Number in the Contact Directory.
VIEWING RECENT CALLS
1. Tap New Call from Home View.
2. Tap Recent or tap .
From Recent Calls list, you can
• Tap to sort and order calls.
• Tap to display only certain calls.
• Tap a call record to call the person.
Tip: From your Recent Calls list, tap next to the call, and tap Save.
Enter additional information and tap Save.
UPDATING RINGTONES
1. To change the incoming call ringtone, tap Settings from Home View.
2. Tap Basic > Ring Type. Tap the ringtone you want.
Set a ring tone for a contact
1. Navigate to your Contact Directory, tap the contact.
2. Tap , tap Ring Type, select ring type.
Tap the back arrow and tap Save.
MUTING THE MICROPHONE
1. During a call, press so other parties cannot hear you.
2. To disable mute, press again.
ADJUSTING VOLUME
1. Press to change call volume during a call, or to change
ringer volume when phone is idle or ringing.
VOICE MAIL
1. Tap on the Lines view.
2. Follow the prompts.
05312018
ADDITIONAL FEATURES