Polycom SoundPoint IP 650 User manual

User Guide
Polycom IP 650
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•Phone Overview
•Basic telephony features
•How to place a call
•How to answer a call
•How to terminate a call
•How to redial a number
•How to mute a call
•How to set a call on hold
•How to transfer a call
•Advanced telephony
features
•How to make conference calls
•How to answer a call while you
are on the line
•How to make a switch between
active calls
•Phone preferences
•How to change the ring tone
•How to change the language
•How to adjust the volume
Content
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•Voicemail & call history
•How to listen to your voicemail
•How to consult the call history
•How to clear the call history
•Contact management
•Telephone local directory
•Speed dials
•Corporate directory
•Various
•How to reboot your phone
•How to reset your phone
Content
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Polycom IP 650 : phone overview
1 : Message waiting indicator
2 : Arrow keys
3 : Feature keys *
4 : Microphone mute
5 : Headset
6 : Speaker phone
7 : Handsfree microphone
8 : Volume keys
9 : Dial pad
10 : Hold
11 : Speaker
12 : Soft Keys**
13 : Graphic display
14 : Line/Speed dial key
15 : Line indicators
16 : Hook switch
* Do Not Disturb button is not used
** MyStat and Buddies softbutton’s are not used
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•How to place a call ?
•Using the handset:
1. Type the number on keypad
2. Press the Dial button
3. Pick-up the handset
•Using the speaker:
1. Type the number on keypad
2. Press the Speaker button
3. Press the Dial button
Basic telephony features
1. Pick-up the handset
2. Type the number
3. Push the Dial button
1. Press the Speaker button
2. Type the number
3. Push the Dial button
OR
OR
Note :
You must add a 0 before any external number
Emergency numbers can be dialed without any preceding 0 (100, 110,…)
To redial your last number : click twice the button DIAL
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•How to answer a call ?
•Using the handset:
1. Pick-up the handset
•Using the speaker:
1. Press the Handsfree button
2. Press the blinking key facing the
incoming call
3. Press the Answer soft key*
OR
Note :
These steps apply when the called
party is NOT in another call
OR
•How to terminate a call ?
•Press the End Call softkey
•Replace the handset
•Press handsfree button
if in handsfree speaker mode
OR
OR
•How to redial a call ?
•To redial last number, click
the Redial button
*A soft key is a phone key that has a different function depending on the phone status
Basic telephony features (2)
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•How to mute a call ?
•Press the Mute button.
The microphone is muted
(with the handset and in
handsfree state)
•How to set a call on
hold ?
•Press the Hold button.
Music is played to the
caller.
Basic telephony features (3)
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•How to transfer a call ?
Blind transfer (1)
You transfer the call
without speaking to the
3rd person and you forget
the call
Warm/Attended transfer
(2)
You first speak to the 3rd
person before transferring the
call
2 options
Basic telephony features (4)
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Press Trnsfer softkey during call
OR Transfer button
The active call is set on hold
Enter extension to transfer to
What the 3rd party sees :
• when you talk to 3rd party: 3rd party sees your extension
• when the call is transferred: 3rd party sees initial caller ID *
When 3rd party answers :
Press Trnsfer softkey
OR Transfer button
* The feature depends on the configuration
•How to do a warm transfer
Basic telephony features (5)
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Press the blind softkey
3rd party sees : initial caller ID
Call is connected to the 3rd party
•How to do a blind transfer ?
Press Trnsfer softkey during call
OR Transfer button
The active call is set on hold
Enter extension to transfer to
Basic telephony features
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•Initiate a 3-party conference call directly via your phone
1. Call the first person
2. During the call, press the softkey Conf OR button
Conference. The current call is set on hold.
3. Call the 3rd party
4. When 3rd person answers, click again on button Conference
or softkey Conf
•To end the conference, click on the EndCall softkey. The other
participants remain connected.
Advanced telephony features
•How to make a conference call with 3 people ?
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•How to answer a call while you are on the line ?
•You receive a beep when new call comes in
•You see the 2nd caller appear on the screen
•You can answer the call
•During several seconds you can press Answer
•By selecting the call using the down arrow, then Answer, or v
•Current call is put on hold
•You can switch between active calls using the down arrow
•The current call highlights
•Current call is always on top of the screen
•Press Resume to switch to the selected call
•When your current call ends up, press Resume to continue with your other correspondent
•How to switch between active calls ?
Advanced telephony features (2)
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•Click on Menu
•By using the arrows, go to Settings
•Select Basic
•Go to Ring Type by using the arrow
•Use the arrows to navigate
•Select ring type by clicking the Select softkey or v
•Click on Menu to return to idle display
Phone preferences
•How to change the ringtone ?
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•How to change the language ?
If you want to change the language of your phone please contact your
administrator so that he can modify the language of your phone
resource on the SMP.
Phone preferences (2)
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•Click on the volume keys
•Ringtone : click on + or –when
ringing
•Voice : click on + or –when speaking
•How to adjust the volume
Phone preferences (3)
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•Everyone has its own voicemail service*
•Works like voicemail on your mobile phone
•Red (LED) light flashing on top right corner ? New voicemail is in !
•Little envelope on screen? New voicemail is in!
•If configured, voicemail also sent via email
•You can listen to your voicemail via the Message button
•Choose Message Center via the softkey Select
•The messages statusses comes up (New & Old)
•Press Connect to go directly to your Voicemail
* Availability of the function depends on the configuration
Voicemail & Call history
•How to listen to your VoiceMails ?
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•How to consult your call history ?
•Press the Directories button
•By using the arrows, go to Call lists
•Select desired call category : missed, received or placed
•Select Edit to adjust dial string if possible
•Select Dial to return the call
•Select Exit to return to previous menu
Voicemail & Call history (2)
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•Other way to consult the Call History
Missed calls
Placed calls
Received calls
Voicemail & Call history (3)
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•How to clear your Call History ?
• Press Menu (13) > Features > Call Lists > Clear
• Select Missed calls, Received calls or Placed Calls
• Confirm by Yes
Voicemail & Call history (4)
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20 /
Contact Management - Telephone local directory
Contact management (add, delete or update a contact) is managed via
Escaux Connect.
The local telephone directory on your phone is not linked to Escaux
Connect. As a consequence, all modifications to your contacts made via your
phone directory (add, delete or update a contact via your phone directory)
will be erased when your phone is rebooted.
We therefore advise you not to use the local telephone directory and to use
Escaux Connect to store your local contacts.
The speed dials are managed via Escaux Connect but they are available via
your phone: for more information see further.
The corporate directory is available on your phone in read-only: see further.
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