Polycom VVX 150 User manual

Getting Started with Polycom® VVX®
Business IP Phones
Topics:
•Overview of Phone Hardware and Keys
▪Accessing Screens on VVX Business IP Phones
▪Icons and Status Indicators on VVX Business IP Phones
•Entering Information in Data Fields
Before you use your phone, take a few moments to familiarize yourself with its features and user
interface.
The terms “the phone” and “your phone” refer to any of the VVX business IP phones. Unless specifically
noted in this guide, especially with regard to phone graphics, all phone models operate in similar ways.
Note: As you read this guide, keep in mind that certain features are configurable by your system
administrator or determined by your network environment. As a result, some features may not be
enabled or may operate differently on your device. Additionally, the examples and graphics in this
guide may not directly reflect what is displayed or is available on your device screen.
Overview of Phone Hardware and Keys
Use the following figures and tables to understand hardware features available on VVX business IP
phones. For more information about attaching phone hardware, including how to connect your phone to
the network, see the Setup Sheet for your phone available on your phone's support page on Polycom
Voice Support.
VVX 150 Hardware
The following figure displays the hardware features on the VVX 150 business IP phones. The table lists
each feature numbered in the figure.
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VVX 150 hardware features
VVX 150 Hardware Feature Descriptions
Reference
Number
Feature Feature Description
1 Line keys Enable you to select a phone line, view calls on a line,
or quickly call a favorite contact.
2 Reversible tab Secures the handset in the cradle when your phone
stand is positioned at a high angle. To secure the
handset, remove the tab, reverse it so the protrusion
points up, and re-insert it. Position the handset so the
protrusion on the tab fits into the slot on the handset.
3 Speaker Provides ringer and speakerphone audio output.
4 Back key Enables you to return to the previous screen.
5 Transfer key Transfers an active call to a contact.
6 Hold key Holds an active call or resumes a held call.
7 Volume keys Adjust the volume of the handset, headset, speaker,
and ringer.
8 Dial pad Enables you to enter numbers, letters, and special
characters. You can also use the dial pad keys to
select menu items that have index numbers.
9 Mute key Mutes local audio during calls and conferences.
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Reference
Number
Feature Feature Description
10 Speakerphone key Enables you to place and receive calls using the
speakerphone.
11 Headset key Enables you to place and receive calls through a
headset.
12 Home key Displays the Home screen from other screens and
displays the Lines and Calls screen from the Home
screen.
13 Navigation keys / Select key Scrolls through information or options displayed on the
phone's screen. Selects a field of displayed data.
14 Soft keys Enable you to select context sensitive keys that display
along the bottom of the screen.
15 Security slot (on back) Enables you to attach a universal security cable lock to
your phone so you can secure it to a desktop.
16 Screen Shows a 6.35 cm (2.5-inch) monochrome display that
enables you to view menu options and data.
17 Message Waiting Indicator Flashes red to indicate when you have new messages.
VVX 250 Hardware
The following figure displays the hardware features on VVX 250 business IP phones. The table lists each
feature numbered in the figure.
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VVX 250 hardware features
VVX 250 Hardware Features
Reference
Number
Feature Feature Description
1 Line keys Enable you to select a phone line, view calls on a line,
or quickly call a favorite contact.
2 Reversible tab Secures the handset in the cradle when your phone
stand is positioned at a high angle. To secure the
handset, remove the tab, reverse it so the protrusion
points up, and re-insert it. Position the handset so the
protrusion on the tab fits into the slot on the handset.
3 Speaker Provides ringer and speakerphone audio output.
4 Back key Enables you to return to the previous screen.
5 Transfer key Transfers an active call to a contact.
6 Hold key Holds an active call or resumes a held call.
7 Volume keys Adjust the volume of the handset, headset, speaker,
and ringer.
8 Dial pad Enables you to enter numbers, letters, and special
characters. You can also use the dial pad keys to
select menu items that have index numbers.
9 Mute key Mutes local audio during calls and conferences.
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Reference
Number
Feature Feature Description
10 Speakerphone key Enables you to place and receive calls using the
speakerphone.
11 Headset key Enables you to place and receive calls through a
headset.
12 USB Port Enables you to attach a USB flash drive or USB
headset.
13 Home key Displays the Home screen from other screens and
displays the Lines and Calls screen from the Home
screen.
14 Navigation keys / Select key Scrolls through information or options displayed on the
phone's screen. Selects a field of displayed data.
15 Soft keys Enable you to select context sensitive keys that display
along the bottom of the screen.
16 Security slot (on back) Enables you to attach a universal security cable lock to
your phone so you can secure it to a desktop.
17 Screen Shows a 7.1 cm (2.8 in) color display that enables you
to view menu options and data.
18 Message Waiting Indicator Flashes red to indicate when you have new messages.
VVX 350 Hardware
The following figure displays the hardware features on VVX 350 business IP phones. The table lists each
feature numbered in the figure.
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VVX 350 hardware features
VVX 350 Hardware Feature Descriptions
Reference
Number
Feature Feature Description
1 Line keys Enable you to select a phone line, view calls on a line,
or quickly call a favorite contact.
2 Reversible tab Secures the handset in the cradle when your phone
stand is positioned at a high angle. To secure the
handset, remove the tab, reverse it so the protrusion
points up, and re-insert it. Position the handset so the
protrusion on the tab fits into the slot on the handset.
3 Speaker Provides ringer and speakerphone audio output.
4 Back key Enables you to return to the previous screen.
5 Transfer key Transfers an active call to a contact.
6 Messages key Enables you to access and manage instant and voice
messages.
7 Hold key Holds an active call or resumes a held call.
8 Volume keys Adjust the volume of the handset, headset, speaker,
and ringer.
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Reference
Number
Feature Feature Description
9 Dial pad Enables you to enter numbers, letters, and special
characters. You can also use the dial pad keys to
select menu items that have index numbers.
10 Mute key Mutes local audio during calls and conferences.
11 Speakerphone key Enables you to place and receive calls using the
speakerphone.
12 Headset key Enables you to place and receive calls through a
headset.
13 USB Port Enables you to attach a USB flash drive or USB
headset.
14 Home key Displays the Home screen from other screens and
displays the Lines and Calls screen from the Home
screen.
15 Navigation keys / Select key Scrolls through information or options displayed on the
phone's screen. Selects a field of displayed data.
16 Soft keys Enable you to select context sensitive keys that display
along the bottom of the screen.
17 Security slot (on back) Enables you to attach a universal security cable lock to
your phone so you can secure it to a desktop.
18 Screen Shows a 8.89 cm (3.5 in) color screen with a backlight
that enables you to view menu options and data.
19 Message Waiting Indicator Flashes red to indicate when you have new messages.
VVX 450 Hardware
The following figure displays the hardware features on VVX 450 business IP phones. The table lists each
feature numbered in the figure.
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VVX 450 hardware features
VVX 450 Hardware Feature Descriptions
Reference
Number
Feature Feature Description
1 Line keys Enable you to select a phone line, view calls on a line,
or quickly call a favorite contact.
2 Reversible tab Secures the handset in the cradle when your phone
stand is positioned at a high angle. To secure the
handset, remove the tab, reverse it so the protrusion
points up, and re-insert it. Position the handset so the
protrusion on the tab fits into the slot on the handset.
3 Speaker Provides ringer and speakerphone audio output.
4 Back key Enables you to return to the previous screen.
5 Transfer key Transfers an active call to a contact.
6 Messages key Enables you to access and manage instant and voice
messages.
7 Hold key Holds an active call or resumes a held call.
8 Volume keys Adjust the volume of the handset, headset, speaker,
and ringer.
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Reference
Number
Feature Feature Description
9 Dial pad Enables you to enter numbers, letters, and special
characters. You can also use the dial pad keys to
select menu items that have index numbers.
10 Mute key Mutes local audio during calls and conferences.
11 Speakerphone key Enables you to place and receive calls using the
speakerphone.
12 Headset key Enables you to place and receive calls through a
headset.
13 USB Port Enables you to attach a USB flash drive or USB
headset.
14 Home key Displays the Home screen from other screens and
displays the Lines and Calls screen from the Home
screen.
15 Navigation keys / Select key Scrolls through information or options displayed on the
phone's screen. Selects a field of displayed data.
16 Soft keys Enable you to select context sensitive keys that display
along the bottom of the screen.
17 Security slot (on back) Enables you to attach a universal security cable lock to
your phone so you can secure it to a desktop.
18 Screen Shows a 10.9 cm (4.3 in) color display with a backlight
that enables you to view menu options and data.
19 Message Waiting Indicator Flashes red to indicate when you have new messages.
Securing Your Phone with the Security Slot
By fastening one end of a universal security cable to a desk or table and the other end to the security slot
available on VVX business IP phones, you can prevent your phone from being removed.
See the hardware figure for your phone for the location of the security slot . Refer to the universal
security documentation for more information on securing your phone.
Accessing Screens on VVX Business IP Phones
You can access the following screens on your phone:
▪ Main Menu—Displays menu options for settings and device information.
▪ Calls Screen—Displays all active and held calls on your line.
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▪ Lines Screen—Displays your phone lines, favorites, and conditional soft keys.
Access the Main Menu
On VVX business IP phones, you can access phone features and settings from the Main Menu screen.
Main Menu on VVX 250 Phones
Procedure
1. Press .
Access the Calls Screen
You can access the Calls screen when you have one held call or an active and held call in progress on
your phone.
The Calls screen is automatically displayed when you have an active call and one or more held calls on
your phone. The total number of calls is displayed on your line. If you have multiple lines on your phone,
the calls display under the associated line, as shown next.
Call Screen on VVX 250
Procedure
1. During a call, do one of the following:
• Press the Home key .
• From the Lines screen, press the Calls soft key.
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• On VVX 150 phones, press the L > C soft key.
Access the Lines Screen
The Lines screen is the default screen that displays when VVX business IP phones are not in use.
When you have multiple calls on your phone, the number of calls is displayed next to the line number.
You can view your phone lines, favorites, and soft keys on the Lines screen, as shown next.
Phone line, favorites, and soft keys on the Lines screen
Procedure
1. Do one of the following:
• Press the Home key .
• During a call, select the Lines soft key.
• When off-hook on a VVX 150 phone, select the New Call soft key.
Switch Among Phone Screens
You can see any phone screen by pressing the Home key . Although you can access any phone
screen from whatever screen you are on, certain screens are only accessible if your phone is idle or has
one or more calls in progress.
You can access these screens in the following scenarios:
• If your phone is not in use, you can access the Main Menu and Lines screens.
• If your phone has an active call, you can access all screens.
• If your phone has one active call only, you can access the Main Menu, Lines, and Call screens.
• If your phone has multiple calls, or one held call, you can access the Main Menu, Lines, and Calls
screens.
• If your phone is off-hook but not in a call, you can access Main Menu and Lines screens.
Procedure
1. Do one of the following:
• From the Main Menu screen, press the Home key to display either the Lines or Call
screen.
The Call screen displays only when an active or held call is in progress on your phone.
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• Press the Home key to display the Main Menu screen from the Lines or Call screen.
• Press the Lines soft key to access the Lines screen from the Calls or New Call screen.
• Press the Calls soft key to access the Calls screen from the Lines screen.
• On VVX 150 phones, press the C > L soft key to display the Lines screen from the Calls
screen.
• On VVX 150 phones, press the L > C soft key to display the Calls screen from the Lines
screen.
• When off-hook, press the New Call soft key to access the Lines screen.
Icons and Status Indicators on VVX Business IP
Phones
VVX business IP phones have various icons and status indicators that display the status of the phone
whether you are in a call or the phone is idle and not in use.
Icons and Status Indicators
Icon Description Icon Description
Registered line Phone warning
Unregistered line Login credentials invalid
Outgoing call Shared line
Active call using Polycom HD Voice USB flash drive attached
Not supported on VVX 150
Held call Call forwarding enabled
Incoming call Presence status (Available)
Active conference Presence status (Busy or In a Call)
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Icon Description Icon Description
Do Not Disturb enabled Presence status (Away)
Favorite Presence status (Do Not Disturb)
Placed call Presence status (Offline)
Received call Presence status (Offline)
Missed call New message
Wireless network
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