Ricoh M281 Series User manual

D255/D256/M281/M282
SERVICE MANUAL

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The Service Manual contains information
regarding service techniques, procedures,
processes and spare parts of office equipment
distributed by Ricoh USA, Inc. Users of this
manual should be either service trained or
certified by successfully completing a Ricoh
Technical Training Program.
Untrained and uncertified users utilizing
information contained in this service manual to
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Ricoh USA, Inc.
WARNING

LEGEND
PRODUCT
CODE COMPANY
LANIER RICOH SAVIN
D255 MP 501SPF MP 501SPF MP 501SPF
D255-17 MP 501SPF TL MP 501SPF TL MP 501SPF TL
D256 MP 601SPF MP 601SPF MP 601SPF
M281 SP 5300DN SP 5300DN SP 5300DN
M281-17 SP 5300DN TL MP 501SPF TL MP 501SPF TL
M282 SP 5310DN SP 5310DN SP 5310DN
DOCUMENTATION HISTORY
REV. NO. DATE COMMENTS
* 07/2016 Original Printing
Rev 03/08/2017

SM i D255/D256/M281/M282
D255/D256/M281/M282
TABLE OF CONTENTS
1. PRODUCT INFORMATION...........................................................1-1
1.1 MACHINE CODES AND PERIPHERALS CONFIGURATION ......................................1-1
1.1.1 MAIN MACHINE..................................................................................................1-1
1.1.2 OPTIONS ............................................................................................................1-2
2. INSTALLATION .............................................................................2-1
2.1 INSTALLATION REQUIREMENTS................................................................................2-1
2.1.1 ENVIRONMENT..................................................................................................2-1
2.1.2 MACHINE LEVEL................................................................................................2-2
2.1.3 MINIMUM SPACE REQUIREMENTS.................................................................2-2
2.1.4 MACHINE DIMENSIONS....................................................................................2-3
2.1.5 POWER REQUIREMENTS.................................................................................2-4
2.2 MAIN MACHINE INSTALLATION ..................................................................................2-5
2.2.1 INSTALLATION FLOWCHART ...........................................................................2-5
2.2.2 ACCESSORY CHECK ........................................................................................2-5
MP 501/601 .............................................................................................................2-5
SP 5300/5310..........................................................................................................2-7
2.2.3 INSTALLATION PROCEDURE...........................................................................2-8
2.2.4 SMC STORAGE..................................................................................................2-8
2.2.5 IMPORTANT NOTICE ON SECURITY ISSUES (MP 501/601 ONLY)...............2-9
2.2.6 SETTINGS ACCORDING TO THE SERVICE CONTRACT.............................2-14
Meter Click Charge................................................................................................2-14
2.2.7 MOVING THE MACHINE..................................................................................2-15
2.2.8 TRANSPORTING THE MACHINE....................................................................2-16
2.3 CASTER TABLE TYPE M24 (D3C7-01)......................................................................2-19
2.3.1 ACCESSORY CHECK ......................................................................................2-19
2.3.2 INSTALLATION PROCEDURE.........................................................................2-21
When installing with the paper feed unit ...............................................................2-21
2.4 PAPER FEED UNIT PB1100 (D3C2-01, 02) ...............................................................2-22
2.4.1 ACCESSORY CHECK ......................................................................................2-22
2.4.2 INSTALLATION PROCEDURE.........................................................................2-23
When installing with the caster table.....................................................................2-23
Installing the optional paper feed unit on the caster table ....................................2-23
When installing two or more optional paper feed units.........................................2-29
Installing the main machine on the optional paper feed unit.................................2-32

D255/D256/M281/M282 ii SM
2.5 OPTIONAL COUNTER INTERFACE UNIT TYPE M12 (B870-21) (MP 501/601 ONLY)
2-38
2.5.1 ACCESSORY CHECK ......................................................................................2-38
2.5.2 INSTALLATION PROCEDURE.........................................................................2-38
2.6 NFC CARD READER TYPE M24 (D3CP-08) (MP 501/601 ONLY)............................2-45
2.6.1 ACCESSORY CHECK ......................................................................................2-45
2.6.2 INSTALLATION PROCEDURE.........................................................................2-46
2.7 ENHANCED SECURITYHDD OPTION TYPE M10 (D792-09)..................................2-60
2.7.1 ACCESSORY CHECK ......................................................................................2-60
2.7.2 INSTALLATION PROCEDURE (MP 501/601)..................................................2-62
After Installing the HDD.........................................................................................2-79
2.7.3 INSTALLATION PROCEDURE (SP 5300/5310)...............................................2-80
After Installing the HDD.........................................................................................2-92
2.8 HARD DISK DRIVE OPTION TYPE P8 (M500-05) (SP 5300/5310 ONLY)................2-93
2.8.1 ACCESSORY CHECK ......................................................................................2-93
2.8.2 INSTALLATION PROCEDURE.........................................................................2-94
After Installing the HDD.......................................................................................2-106
2.9 INTERNAL OPTIONS ................................................................................................2-107
2.9.1 LIST OF SLOTS..............................................................................................2-107
2.10 IEEE 1284 INTERFACE BOARD TYPE M19 (D3C0-17) ...................................2-108
2.10.1ACCESSORY CHECK ....................................................................................2-108
2.10.2INSTALLATION PROCEDURE.......................................................................2-108
2.11IEEE 802.11 INTERFACE UNIT TYPE M24 (M500-08)............................................2-109
2.11.1 ACCESSORY CHECK ....................................................................................2-109
2.11.2 INSTALLATION PROCEDURE.......................................................................2-109
2.12 BLUETOOTH INTERFACE UNIT TYPE D (D566-01) (MP 501/601 ONLY).......2-110
2.12.1ACCESSORY CHECK ....................................................................................2-110
2.12.2INSTALLATION PROCEDURE.......................................................................2-110
2.13 USB DEVICE SERVER OPTION TYPE M19 (D3BC-28, 29)............................. 2-111
2.13.1ACCESSORY CHECK .................................................................................... 2-111
Interface Board....................................................................................................2-111
2.13.2INSTALLATION PROCEDURE.......................................................................2-112
What Do the LED Indicators Mean?....................................................................2-115
Notes for Energy Save Mode Setting..................................................................2-115
IP Address Setting...............................................................................................2-116
Check All Connections ........................................................................................2-117
2.14 FILE FORMAT CONVERTER TYPE M19 (D3BR-04) (MP 501/601 ONLY).......2-118
2.14.1ACCESSORY CHECK ....................................................................................2-118
2.14.2INSTALLATION PROCEDURE.......................................................................2-118

SM iii D255/D256/M281/M282
2.15 EXTENDED USB BOARD TYPE M19 (D3BS-01)..............................................2-119
2.15.1ACCESSORY CHECK ....................................................................................2-119
2.15.2INSTALLATION PROCEDURE.......................................................................2-119
2.16 SD CARD OPTIONS...........................................................................................2-120
2.16.1SD CARD SLOTS............................................................................................2-120
2.17 SD CARD APPLI MOVE......................................................................................2-121
2.17.1OVERVIEW .....................................................................................................2-121
2.17.2SD CARD APPLI MOVE..................................................................................2-121
2.17.3MOVE EXEC...................................................................................................2-122
2.17.4UNDO EXEC...................................................................................................2-122
2.18 OCR UNITTYPE M13 (D3AC-23, 24, 25) (MP 501/601 ONLY) ........................2-124
2.18.1ACCESSORY CHECK ....................................................................................2-124
2.18.2INSTALLATION PROCEDURE.......................................................................2-124
2.18.3RECOVERY PROCEDURE............................................................................2-128
2.19 XPS DIRECT PRINT OPTION TYPE M24 (D3CP-12).......................................2-129
2.19.1ACCESSORY CHECK ....................................................................................2-129
2.19.2INSTALLATION PROCEDURE.......................................................................2-129
2.20 IPDS UNIT TYPE M24 (M500-02, 03, 04) ..........................................................2-130
2.20.1ACCESSORY CHECK ....................................................................................2-130
2.20.2INSTALLATION PROCEDURE.......................................................................2-130
2.21 VM CARD TYPE P8 (M500-09, 10, 11) (SP 5300/5310 ONLY) .........................2-131
2.21.1ACCESSORY CHECK ....................................................................................2-131
2.21.2INSTALLATION PROCEDURE.......................................................................2-131
2.22 DATAOVERWRITESECURITY UNIT TYPE M19 (D3BS-03) (MP 501/601 ONLY)
2-132
2.22.1OVERVIEW .....................................................................................................2-132
2.22.2ACCESSORY CHECK ....................................................................................2-132
2.22.3BEFORE YOU BEGIN THE PROCEDURE....................................................2-133
Seal Check and Removal....................................................................................2-134
2.22.4INSTALLATION PROCEDURE.......................................................................2-135
2.22.5CONFIGURING "AUTO ERASE MEMORY" (PERFORMED BYTHE CUSTOMER)
2-138
2.23 SECURITY SETTING..........................................................................................2-140
2.23.1SECURITY FUNCTION INSTALLATION ........................................................2-140
2.23.2DATA OVERWRITE SECURITY (MP 501/601) ..............................................2-141
Before You Begin the Procedure.........................................................................2-141
Using Auto Erase Memory...................................................................................2-142
2.23.3DATA OVERWRITE SECURITY (SP 5300/5310)...........................................2-143
Before You Begin the Procedure.........................................................................2-143

D255/D256/M281/M282 iv SM
Using Auto Erase Memory...................................................................................2-144
Checking the Auto Erase Memory Status ...........................................................2-144
2.23.4HDD ENCRYPTION (MP 501/601).................................................................2-145
Before You Begin the Procedure:........................................................................2-145
Enable Encryption Setting...................................................................................2-146
Backing Up the Encryption Key...........................................................................2-148
Encryption Key Restoration.................................................................................2-149
2.23.5HDD ENCRYPTION (SP 5300/5310)..............................................................2-150
Before You Begin the Procedure:........................................................................2-150
Enable Encryption Setting...................................................................................2-151
Backing Up the Encryption Key...........................................................................2-152
Encryption Key Restoration.................................................................................2-152
2.24 @REMOTE SETTINGS ......................................................................................2-155
2.25 OPERATION GUIDANCE FOR USERS.............................................................2-160
3. PREVENTIVE MAINTENANCE.....................................................3-1
3.1 YIELD PARTS SETTINGS.............................................................................................3-1
3.1.1 YIELD PARTS REPLACEMENT PROCEDURE.................................................3-1
After installing the new yield parts...........................................................................3-1
Operation check ......................................................................................................3-2
4. REPLACEMENT AND ADJUSTMENT .........................................4-1
4.1 NOTES ON THE MAIN POWER SWITCH....................................................................4-1
4.1.1 PUSH SWITCH...................................................................................................4-1
Characteristics of the Push Switch (DC Switch).....................................................4-1
Shutdown Method....................................................................................................4-2
Forced Shutdown ....................................................................................................4-2
4.2 BEFOREHAND..............................................................................................................4-3
4.3 SPECIAL TOOLS...........................................................................................................4-4
4.4 IMAGE ADJUSTMENT ..................................................................................................4-5
4.4.1 PRINTING ...........................................................................................................4-5
Registration: Leading Edge/Side-to-Side................................................................4-5
Blank Margin............................................................................................................4-6
Main Scan Magnification.........................................................................................4-7
4.4.2 SCANNING (MP 501/601 ONLY)........................................................................4-8
Registration: Platen Mode.......................................................................................4-8
4.4.3 ARDF IMAGE ADJUSTMENT (MP 501/601 ONLY) ...........................................4-9
Registration .............................................................................................................4-9
4.5 FACTORY SP SETTINGS ...........................................................................................4-10
4.5.1 MP 501/601 .......................................................................................................4-10

SM v D255/D256/M281/M282
4.5.2 SP 5300/5310....................................................................................................4-12
4.6 EXTERIOR COVERS (MP 501/601) ...........................................................................4-14
4.6.1 SCANNER FRONT COVER..............................................................................4-14
4.6.2 FRONT COVER ................................................................................................4-15
4.6.3 RIGHT UPPER COVER....................................................................................4-20
4.6.4 RIGHT LOWER COVER...................................................................................4-22
4.6.5 LEFT UPPER COVER ......................................................................................4-26
4.6.6 LEFT MIDDLE COVER .....................................................................................4-27
4.6.7 LEFT LOWER COVER......................................................................................4-29
4.6.8LEFT REAR COVER.........................................................................................4-30
4.6.9 REAR UPPER COVER.....................................................................................4-31
4.6.10REAR MIDDLE COVER....................................................................................4-33
4.6.11 REAR LOWER COVER ....................................................................................4-35
4.6.12REAR CENTER STAY.......................................................................................4-36
4.6.13REAR LEFT STAY.............................................................................................4-37
4.6.14PAPER EXIT COVER........................................................................................4-38
4.6.15PAPER EXIT TRAY ...........................................................................................4-39
4.6.16CONTROLLER COVER....................................................................................4-45
4.7 EXTERIOR COVERS (SP 5300/5310)........................................................................4-47
4.7.1 UPPER COVER ................................................................................................4-47
4.7.2 FRONT COVER ................................................................................................4-50
4.7.3 RIGHT COVER..................................................................................................4-54
4.7.4 LEFT UPPER COVER ......................................................................................4-58
4.7.5 LEFT LOWER COVER......................................................................................4-60
4.7.6 LEFT REAR COVER.........................................................................................4-61
4.7.7 REAR UPPER COVER.....................................................................................4-62
4.7.8 REAR MIDDLE COVER....................................................................................4-64
4.7.9 REAR LOWER COVER ....................................................................................4-66
4.7.10CONTROLLER COVER....................................................................................4-67
4.8 OPERATION PANEL (MP 501/601).............................................................................4-68
4.8.1 OPERATION PANEL.........................................................................................4-68
Before Installing the New Operation Panel...........................................................4-73
4.8.2 INTERNAL PARTS............................................................................................4-73
4.9 OPERATION PANEL (SP 5300/5310) .........................................................................4-74
4.9.1 OPERATION PANEL.........................................................................................4-74
4.9.2 OPU BOARD.....................................................................................................4-75
4.10 SCANNER UNIT (MP 501/601 ONLY)..................................................................4-76
4.10.1SCANNER UNIT................................................................................................4-76
4.10.2SCANNER CARRIAGE.....................................................................................4-78

D255/D256/M281/M282 vi SM
4.11LASER UNIT (MP 501/601).........................................................................................4-82
4.11.1 CAUTION DECAL LOCATION..........................................................................4-82
4.11.2 LASER UNIT .....................................................................................................4-82
4.12 LASER UNIT (SP 5300/5310)...............................................................................4-85
4.12.1CAUTION DECAL LOCATION..........................................................................4-85
4.12.2LASER UNIT .....................................................................................................4-85
4.13 DEVELOPMENT UNIT..........................................................................................4-88
4.13.1DEVELOPMENT UNIT......................................................................................4-88
4.14 DRUM UNIT..........................................................................................................4-91
4.14.1DRUM UNIT......................................................................................................4-91
4.14.2CHARGE ROLLER............................................................................................4-93
4.15 TRANSFER UNIT..................................................................................................4-95
4.15.1TRANSFER ROLLER........................................................................................4-95
4.15.2DISCHARGE PLATE UNIT ...............................................................................4-97
4.16 FUSING UNIT........................................................................................................4-98
4.16.1FUSING UNIT....................................................................................................4-98
4.17 PAPER EXIT UNIT (MP 501/601) .......................................................................4-103
4.17.1PAPER EXIT UNIT..........................................................................................4-103
4.18 PAPER EXIT UNIT (SP 5300/5310)....................................................................4-107
4.18.1PAPER EXIT UNIT..........................................................................................4-107
4.19 PAPER FEED UNIT.............................................................................................4-111
4.19.1PAPER FEED ROLLER, PICKUP ROLLER ................................................... 4-111
4.19.2SEPARATION ROLLER ..................................................................................4-112
4.20 BYPASS TRAY UNIT...........................................................................................4-114
4.20.1BYPASS PAPER FEED ROLLER...................................................................4-114
4.21 DUPLEX UNIT.....................................................................................................4-116
4.21.1DUPLEX UNIT.................................................................................................4-116
4.22 DRIVE UNIT........................................................................................................4-123
4.22.1PAPER FEED MOTOR....................................................................................4-123
4.22.2MAIN DRIVE UNIT..........................................................................................4-125
Main Motor...........................................................................................................4-126
Drum Motor..........................................................................................................4-127
4.23 ELECTRICAL COMPONENTS ...........................................................................4-128
4.23.1CONTROLLER BOX.......................................................................................4-128
Controller Box (MP 501/601)...............................................................................4-128
Controller Box (SP 5300/5310) ...........................................................................4-132
4.23.2CONTROLLER BOARD..................................................................................4-135
Controller Board (MP 501/601) ...........................................................................4-135
Controller Board (SP 5300/5310)........................................................................4-138