ring VIDEO DOORBELL User manual

shown in Satin Nickel
Video Doorbell
Getting Started

Download the Ring
App
The Ring app walks you
through setting up and
managing your Ring Video
Doorbell.
The Ring app is available for
iPhone, iPad, and Android.
Search for “Ring” in one of
the app stores above, or visit
ring.com/app
Download from
Windows Store
Your Wi-Fi password
Grab your Wi-Fi
password
It’s required for the in-app
setup. Write it down below so
it’s handy when you need it:
Say Hello to the Back
of your Ring Doorbell
Setup Button – You’ll be
instructed to push this during
in-app setup.
Charging Port – Plug the
included USB cable in here
to charge your Ring Doorbell,
when needed.
MAC ID: XXXXXXXXXXX
S/N: XXXXXXXXXXX
Product name: Ring
FCC ID: YOPGS1011MEE
Model name: Video Doorbell
Power input: 8-24 VAC, 5Vdc 1 A
3

Doorbells
Follow the Steps in
the Ring App
If you haven’t already, open
the Ring app and select
Create Account. Once you’re
logged in, tap Set Up a
Device to begin the setup
process.
When prompted, select
Doorbells and follow the in-
app instructions.
Push the Front Button
to Test your Ring
Doorbell
After setup, push the front
button on your Ring Doorbell
indoors to see video from
your Ring in the Ring app.
Smile, you’re on camera!
If you have problems with video
quality after installation, you may
need to move your router closer to
your door, or add a Ring Chime Pro.
Learn more at: ring.com/chime-pro
54

4 feet
(48 inches)
Select an Install
Location
For optimal performance,
install your Ring Doorbell
four feet above the ground.
If you’re connecting to
existing doorbell wiring that’s
higher than four feet, and
want to angle your Ring for a
better view, you can purchase
a Wedge Kit at:
ring.com/accessories
Camera field of view
Motion detection range
76

Remove
your
Existing
Doorbell
If you’re
connecting
your Ring
to existing
doorbell
wiring, first
shut off power
at the breaker.
Then remove
your existing
doorbell from
the wall and
disconnect the
wires.
If you notice a diode
when you remove
your wired doorbell, this
means you will need
to install the included
diode with your Ring.
Diode
If wiring to an existing doorbell…
Mark the Screw Holes
Snap the little orange level
onto the mounting bracket,
and use the bracket to mark
the four corner holes.
The recommended install
height is 4 feet above the
ground.
98

Install the Anchors
(optional)
On stucco, brick, or concrete,
use the provided bit to drill
holes in your wall, then insert
the anchors.
If you’re installing on wood
or siding, put the anchors in
that drawer of stuff you never
use and skip this step.
Keep the orange
screwdriver handy. You’ll
need it to take your Ring off
the wall for charging.
Install the Mounting
Bracket
Use the phillips head side of
the Ring screwdriver to screw
in the mounting bracket.
1110

Installing the
Mounting Bracket
(continued)
Drive the screws into your
wall (or into the anchors, if
installed) until they are flush
with the mounting
bracket, and the
bracket
is flat against
your wall.
If your wall is not completely
flat, be careful not to screw
the bracket in so tightly that it
bends or bows.
Connect the Wires
(optional)
Connect your doorbell wires
to the screws on the bracket.
It doesn’t matter which wire
connects to which screw.
The wiring must be
connected to a transformer
with a voltage of 8VAC – 24VAC
and an internal doorbell or resistor.
DC transformers and most
intercoms are not supported.
If wiring to an existing doorbell…
1312

If you have a digital doorbell,
connecting the diode the
wrong way won’t do any harm. If
your doorbell doesn’t ring, just
reverse the diode.
How and When to
Use the Diode
If your
doorbell is
digital (plays
an electronic
melody),
attach the
diode to the
two screws
on your
bracket.
Put the gray indicator on
the same side as the wire
that leads to your internal
doorbell.
If your doorbell is
mechanical (makes a “ding-
dong” sound), DO NOT
INSTALL THE DIODE.
If wiring to an existing doorbell…
Attach your Ring
Doorbell to the
Bracket
Line up the holes in your Ring
Doorbell with the slots on the
bracket.
Press firmly towards the wall
and then down until you feel
a click.
Make sure the security
screws are loose.
1514

Secure your Ring
Doorbell
Use the star-shaped end
of your Ring screwdriver to
tighten the security screws
on the bottom of your Ring
Doorbell.
If you wired in your Ring, now
you can restore power at the
breaker.
Congratulations,
you’re done!
Sign Up for Ring
Protect
Your Ring Doorbell includes
30 free days of Ring Protect,
a subscription service that
stores video of each event
your Ring products capture.
This lets you review Ring
videos at your leisure and
share them with anyone.
To keep your subscription
active and save your videos,
visit: ring.com/recording
Log into your Ring account,
choose a Ring Protect Plan,
and follow the on-screen
instructions to subscribe.
1716

!
Need a little
setup help?
Get your Wi-Fi
password just right.
The most common setup
issues come from entering
the wrong Wi-Fi password.
These passwords are case-
sensitive, and every little error
counts.
Reboot your router.
If you know you entered the
right password but you’re
having no luck, try turning
your Wi-FI router off, wait 30
seconds, then turn it back on.
Then, start setup again in the
Ring app.
Start setup inside.
If you tried the tips above
and setup still won’t work, try
moving your Ring Doorbell
inside, near your Wi-Fi router.
Then, start setup once more.
Once setup completes
successfully, you can install
your Ring at your door.
BATTERY SAFETY
Use Ring-branded Quick-Release Battery Packs only. Do not
dispose of batteries in fire. Batteries should be recycled or
disposed of as per state and local guidelines. Do not open, disassemble,
puncture, cut, bend, shred or heat the batteries. If any batteries begin to
leak, take steps to prevent the fluid from coming into direct contact with
skin or clothes as the fluid could be corrosive and may be toxic.
Protect the device from direct sunlight. Install the device at dry locations
and protect it against rain and humidity. The device should not be in
contact with salt water or other conductive liquids. The device must
be charged only within a building in a dry state. Small parts may pose
choking hazards. Keep device and box contents out of reach of children.
Use of the product is subject to your registration with Ring and your
agreement with the Terms of Service found at www.ring.com/terms
Operating temperature: -5°F to 120°F (-20.5°C to 48.5°C)
LIMITED WARRANTY AND THEFT PROTECTION FOR AUSTRALIA
CONSUMERS
Our goods come with guarantees that cannot be excluded under the
Australian Consumer Law. You are entitled to a replacement or refund for a
major failure and compensation for any other reasonably foreseeable loss
or damage. You are also entitled to have the goods repaired or replaced
if the goods fail to be of acceptable quality and the failure does not
amount to a major failure. Goods presented for repair may be replaced
by refurbished goods of the same type rather than being repaired.
Refurbished parts may be used to repair the goods.
I. LIMITED WARRANTY
This is a “Limited Warranty” which gives you specific legal rights. You
may also have other rights, which vary from jurisdiction to jurisdiction.
Some jurisdictions, such as Australia, do not allow the exclusion or
limitation of incidental or consequential damages, so the limitation or
exclusion under this Limited Warranty may not apply to you. Please keep
your dated sales receipt; it is required for all warranty requests. Except
as otherwise provided by the Australian Consumer Law, any dispute or
controversy regarding this Limited Warranty arising from your use of your
Ring products will be resolved by final and binding bilateral arbitration in
accordance with the “Dispute Resolution” section of the Terms of Service,
found here.
1. WHAT THE WARRANTY COVERS
For a period of one (1) year from the date of purchase of your Ring
product, or one (1) year from the date of receipt of your replacement
Ring product (see Section II below for details), Ring LLC (“Ring”) will, at
its sole option, repair or replace any Ring products that malfunction due
to defective parts or workmanship at no charge to you. This warranty is
not transferable and applies only to the original consumer purchaser.
Ring may, in its sole discretion, make any repair or replacement with new
or refurbished product or components. If the product or component
requiring repair or replacement is no longer available, Ring may, in its sole
discretion, replace such product with a similar product of similar function.
2. WHAT THE WARRANTY DOES NOT COVER
Repair service, damage due to misuse, abuse, negligence or casualty (e.g.,
fire), acts of God (including but not limited to lightning, flood, tornado,
earthquake, or hurricane), and consumable parts (including batteries)
are not covered by this warranty. Damage from unauthorized service or
modification of the product or of any furnished component will void this
warranty in its entirety. This warranty does not include reimbursement
for inconvenience, installation, loss of use, or unauthorized service. In
addition, this warranty does not cover any losses, injuries to persons, loss
of property or general damages. This warranty, our theft protection, and
community support services do not apply to any products purchased from
third party sellers on eBay and other online marketplaces. We strongly
suggest that you do not buy Ring products from any unauthorized
sellers, as such products may be used, defective, counterfeit or may
not be designed for use in your country. This warranty covers only
Ring products and is not extended to other equipment, components,
or devices that a customer uses in conjunction with our products.
Except in relation to any guarantees you may be entitled to under the
Australian Consumer Law, Ring’s maximum liability under this warranty
is limited to the original purchase price of the Ring product in question.
THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES,
(EXCEPT THOSE GUARANTEES YOU MAY BE ENTITLED TO UNDER THE
AUSTRALIAN CONSUMER LAW), EXPRESSED OR IMPLIED, INCLUDING ANY
WARRANTY, REPRESENTATION OR CONDITION OF MERCHANTABILITY OR
THAT THE PRODUCTS ARE FIT FOR ANY PARTICULAR PURPOSE OR USE,
AND SPECIFICALLY IN LIEU OF ALL SPECIAL, INDIRECT, INCIDENTAL OR
CONSEQUENTIAL DAMAGES. IF RING LLC CANNOT LAWFULLY DISCLAIM
STATUTORY OR IMPLIED WARRANTIES, THEN TO THE EXTENT PERMITTED
BY LAW AND EXCEPT IN RELATION TO ANY GUARANTEES YOU MAY BE
ENTITLED TO UNDER THE AUSTRALIAN CONSUMER LAW, ALL SUCH
WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS
EXPRESS LIMITED WARRANTY AND TO REPAIR OR REPLACEMENT SERVICE.
SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG A
STATUTORY OR IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS
MAY NOT APPLY TO YOU. EXCEPT AS OTHERWISE PROVIDED BY THE
AUSTRALIAN CONSUMER LAW, REPAIR OR REPLACEMENT SHALL BE THE
SOLE REMEDY OF THE CUSTOMER AND THERE SHALL BE NO LIABILITY
ON THE PART OF RING LLC FOR ANY SPECIAL, INDIRECT, INCIDENTAL
OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO ANY
LOSS OF BUSINESS OR PROFITS, WHETHER OR NOT FORESEEABLE. SOME
JURISDICTIONS, SUCH AS THOSE IN WHICH THE AUSTRALIAN CONSUMER
LAW APPLIES, DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION
AND EXCLUSIONS MAY NOT APPLY TO YOU.
This limited warranty gives you specific rights. You may have additional
rights under applicable law, and this limited warranty does not affect
such rights.
1918

II. THEFT PROTECTION
If your Ring camera or doorbell product is stolen at any time after your
purchase, Ring will replace the stolen device at no charge to you. This
theft protection is not transferable and applies only to the original
consumer purchaser. Coverage of this theft protection is limited to one
(1) replacement only for each Ring camera or doorbell product that
you have purchased. Theft protection does not apply to any products
purchased from third party sellers on eBay and other online marketplaces.
Any claim based on theft of your Ring camera or doorbell product must
be submitted within fifteen (15) days of the theft and include the original
sales receipt, and a copy of a police report evidencing that you reported
the theft to the police. Failure to report the theft to police voids this theft
protection.
III. How to obtain service / replacement
To obtain the benefit of the above limited warranty or theft protection,
please contact Ring community support at: [email protected]
[phone]
1300 205 983 (Toll Free)
For warranty requests where the Australian Consumer Law does not apply:
Please be prepared to describe the product that needs service, the nature
of the problem and to provide proof of purchase. You will also be required
to return your existing device in accordance with directions that will be
provided by Ring. Ring has no warranty obligations with respect to any
products that are excluded from warranty pursuant to Paragraph 2 above,
as reasonably determined by Ring, and the owner of such device shall
bear all shipping costs for the return of such product to owner. Any claim
under this Limited Warranty must be submitted to Ring before the end
of the warranty period described above. Please allow up to fourteen (14)
business days for your warranty request to be processed. For replacement
requests: Please be prepared to describe the product that needs to be
replaced and a copy of the police report. Please allow up to fourteen (14)
business days for your replacement to be processed.
For additional help, visit: ring.
com/help
Or give us a call…
AU 1 300 205 983
NZ [phone]
Worldwide [phone]
For a list of all our customer
support numbers, visit:
ring.com/callus
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Ring, Alexa, Always Home, and all related logos are trademarks
of Amazon.com, Inc. or its aliates.
Last updated: 04/10/19
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Santa Monica, CA
90404