Samsung OfficeServ 7000's User manual

Version 1.1 November 2014
SMT-i5343 and SDM Guide_______________
For OfficeServ 7000’s system
Supports phone software version V1.21 and SDM software version V1.21

Version 1.1 November 2014
Every effort has been made to eliminate errors and ambiguities in the information
contained in this guide. Any questions concerning information presented here should
be directed to SAMSUNG TELECOMMUNICATIONS AMERICA, 1301 E. Lookout Dr.
Richardson, TX. SAMSUNG TELECOMMUNICATIONS AMERICA disclaims all
liabilities for damages arising from the erroneous interpretation or use of information
presented in this guide.
Publication Information
SAMSUNG TELECOMMUNICATIONS AMERICA reserves the right without prior
notice to revise information in this publication for any reason. SAMSUNG
TELECOMMUNICATIONSAMERICAalso reserves the right without prior notice to
make changes in design or components of equipment as engineering and
manufacturing may warrant.
Copyright 2014
Samsung Telecommunications America
All rights reserved. No part of this manual may be reproduced in any form or by any
means—graphic, electronic or mechanical, including recording, taping, photocopying
or information retrieval systems—without express written permission of the publisher
of this material.
PRINTED IN THE US

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SAFETY CONCERNS
The purpose of the Safety Concerns section is to ensure the safety of users and
prevent property damage. Please read this document carefully for proper use.
Conventions
Warning
Provides information or instructions that you should follow in order to avoid
personal injury or fatality.
Caution
Provides information or instructions that you should follow in order to avoid a
service failure or damage to your phone.
Note
Indicates additional information for referrence.
Checks
Provides the operator with checkpoints for stable system operation.
Symbols
Caution
Indication of a general caution
Restriction
Indication for prohibiting an action for a product
Instruction
Indication for commanding a specifically required action

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Warning
WARNING
Power
Do not use damaged power cord or
loose outlets.
For the power connection port of
the product, use the provided
optional power adapter. Use of a
power adapter that does not meet
the specifications may cause the
product to become damaged, to
overheat, or to explode.
Do not pull or bend the cord by
force, and do not touch the power
plug with wet hands.
If there is dirt or moisture on the pin
contact surface of a power plug,
pull out the plug and wipe it away
with a cloth. If dirt or moisture
remains on the product even after
wiping, contact the service center.
When the product is not in use for a
long time, leave the power plug
disconnected from the outlet.
If an abnormal sound, smell or
smoke is emitted from the product,
pull out the power plug
immediately, and then contact the
service center.
Installation/Maintenance
Do not place the product in a
location with a lot of dust, in a
location that is subject to severe
changes in temperature, or near a
heating device.
Do not place objects containing
water such as vases, flowerpots,
cups, cosmetics, or medicines near
your product. Humidity or liquid
may damage the parts and circuits
of this product.
Do not use or store flammable
spray or materials near the product.

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Caution
CAUTION
Power
Do not power off the product while upgrading a program.
Installation/Maintenance
The LAN cable to the network
should be connected to the LAN
port of the product, NOT to the PC
connection port.
Safety is not guaranteed if
expendable items or additional
goods unauthorized by Samsung
are used.
Do not place heavy objects on top
of the product.
Do not attempt to disassemble,
repair, or rebuild the product
yourself.
Do not drop the product or apply
impact on the product. This may
damage the screen or exterior and
the internal parts.
Use a soft and dry cloth when
cleaning the product.
Do not spray water directly onto the
product; and do not use chemicals
such as wax, benzene, alcohol,
thinner, mosquito killer, perfume
spray, lubricant, detergent, etc.
near the product.
Do not place the product in direct
sunlight.
Listening with a headset or
earphones at high volume may
damage your hearing.

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TABLE OF CONTENTS
SAFETY CONCERNS 1
Conventions..............................................................................1
Symbols ....................................................................................1
Warning.....................................................................................2
Caution......................................................................................3
BEFORE USE 8
Check the Contents of the Package.......................................8
Phone Installation.....................................................................9
Connection to Back Ports..............................................................9
Assembling the Wall-Mount Bracket...........................................11
Detachment from the Wall-Mount Bracket..................................12
THINGS YOU SHOULD NOW 13
KeyFunctions.........................................................................13
Part Names and Functions....................................................15
Front.............................................................................................15
Name and Function.....................................................................16
Phone Information Display....................................................19
Phone Status Indicator................................................................19
LED Indicator...............................................................................19
Phone Status Icons......................................................................20
Call Status Information ................................................................21
Supplementary Functions Menu...........................................22
Usage of Supplementary Functions Menu.................................22

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Text Input Method...................................................................23
BASIC FUNCTIONS 24
Easy Installation .....................................................................24
Main screen............................................................................27
Main screen type setup ...............................................................27
Program Keys..............................................................................28
List of Missed Calls......................................................................30
Dialing...........................................................................................31
Dialing an Extension Number......................................................31
Dialing a Trunk Line Number.......................................................32
Dialing via Speaker Phone..........................................................33
Quick Search Function................................................................34
Dialing the Last Called Number ..................................................34
Answering Calls......................................................................36
Receiving a Call via the Handset ................................................36
Receiving a Call via Speaker Phone...........................................36
Video Call................................................................................37
Call Mode Setup..........................................................................37
Making a Video Call.....................................................................37
Receiving a Video Call.................................................................38
FunctionsAvailable during Call.............................................39
Call Hold.......................................................................................39
MUTE...........................................................................................40
Call Transfer.................................................................................41
Conference Function ...................................................................42
Call Record..................................................................................42
During Video Calls.......................................................................43
Volume Control.......................................................................44
Volume Control of Handset .........................................................44
Volume Control of Speaker .........................................................45

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Volume Control of Ringtone ........................................................46
HOW TO USE MENUS 47
Menu Structure.......................................................................47
Contacts..................................................................................51
History.....................................................................................56
Message .................................................................................57
Browser...................................................................................62
Language................................................................................63
System Options......................................................................64
Call ...............................................................................................64
Absent Message Settings............................................................64
Station On/Off ..............................................................................65
Extension Login ...........................................................................65
Call Forward ...........................................................................66
Program Keys.........................................................................67
Settings...................................................................................69
Sound...........................................................................................69
Screen..........................................................................................70
Alarm............................................................................................74
Presence......................................................................................75
Password and Lock.....................................................................78
Bluetooth & Headset....................................................................79
Deskphone Manager Information................................................82
Video Call.....................................................................................83
Network Information.....................................................................83
Phone Information .......................................................................83
Clear User Data...........................................................................84
Phone Restart..............................................................................84
Administrator Mode......................................................................84

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uReady Settings...........................................................................85
Wi-Fi 5G Only Setting..................................................................85
Wi-Fi Hotspot ...............................................................................85
INTEROPERATION SERVICE 87
Smartphone Interoperation (SDM)........................................87
Supported Smart Phones and Tablets........................................87
System Configuration Diagram...................................................87
Key Functions..............................................................................88
Registration Methods...................................................................88
Deregistration...............................................................................99
Dashboard..................................................................................100
Contacts.....................................................................................101
Call Log......................................................................................111
Program Keys............................................................................113
Settings ......................................................................................116
TROUBLESHOOTING 119
ANNEX 122
Product Specifications .........................................................122

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BEFORE USE
Check the Contents of the Package
Check if the product package box includes all the components.
Phone (black model)
Handset
Phone Cradle
LAN Cable
Quick Guide
Camera (optional)
Adapter
(optional)
Wall-Mount Bracket (optional)
- If any components are damaged or missing, contact the retailer.
- The camera and power adapter are options. If necessary, contact the retailer.

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Phone Installation
Connection to Back Ports
1
If a headset is used, connect it to the headset port.
2
Connect a handset to the handset port of the phone.
3
Connect one end of the PC connection LAN cable provided to the PC
connection port of the phone. Connect the other end to the PC network
port.

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4
Connect the LAN cable connected to the network to the LAN connection
port of the phone.
- When power is supplied from the LAN port (PoE), the phone is booted up upon LAN
connection.
5
If PoE is not supported, connect the power adapter to the power
connection port. When the plug of the power adapter is connected to the
outlet, the phone is booted up. (The power adapter must be purchased
separately.)
- When using the power cable, pass it through the center hole of phone cradle.
6
To make a video call, connect a camera to the camera connection port.
7
To use a USB, connect a USB to the USB connection port.

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Assembling the Wall-Mount Bracket
Assemble the wall-mount bracket in the intended usage location.
The wall-mount bracket is an optional item. If necessary, please contact your retailer.
1
First, choose the location where you want to install the phone, and then
determine the required positions of the screws by placing the phone at the
target location on the wall.
2
Remove the desk cradle of the phone.
3
Insert the wall-mount bracket as shown in the
figure.
4
Pull off the handset rack, and then
insert it in the opposite direction, as
shown in the figure.
- Only the vertical direction changes.
The forward or back facing direction remains
unchanged.
5
Install the phone onto the wall.

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Detachment from the Wall-Mount Bracket
This section describes how to detach the phone from the wall-mount bracket.
1
You can detach the phone from the
bracket by pressing the [Push] section
at the bottom of the bracket.
- Detach the phone more easily by pulling the
entire bottom of the bracket instead of only
the [Push] section.
2
Remove the handset hook and insert it
again by changing its direction.

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THINGS YOU SHOULD
NOW
Key Functions
Network
The SMT-i5343 phone enables voice telecommunication through an
already-installed data network, without requiring the installation of an
additional telephone line. Therefore, it does not require the additional
expense of maintaining telephone numbers, and can save on
telephone costs for businesses and individuals that make
international phone calls frequently.
Screen
The SMT-i5343 phone displays various functions on the LCD screen.
You can enjoy the functions easily using the navigation button, [OK]
button, or the soft buttons on the right and bottom of the screen.
Program Keys
You can assign a frequently used function to each button.
For details about how to set up the functions, contact the
administrator (supported on select systems only).
Bluetooth Headset
A user can talk to a counterpart by connecting a wireless Bluetooth
headset to the phone.
Bluetooth Smartphone Mode
Connect the phone and a smartphone via Bluetooth, and use the
phone to take calls received by the smartphone. You can also use the
call move function.

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Video Call
By connecting a USB camera to the phone, you can make and
receive video calls with other video-call enabled counterparts.
Call Hold
If you need to interrupt a call, you can put the call on hold or transfer
it to another person using the Call Hold or call transferring function.
Conference
You can speak to more than one person in a conference call by
pressing the [Conference] button.
Call Forwarding
A call can be forwarded to another number when calls cannot be
received.
DND
If this function is selected, the phone does not ring even when a call
is made to the phone.
USB Charging
With a phone to which a power adapter is connected, you can use the
USB charging function to charge your smartphone or similar device.
(When PoE is connected, the USB charging function is not available
during call.)

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Part Names and Functions
Front
Black Model
The color or image of the product in this manual may be different from the actual
ones.

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Name and Function
Button
Function
Phone Status
Indicator
An LED shows the phone status (busy, ringing, receiving an
internal message, etc.).
Right Program
Keys
These buttons are used to select desired functions from the
menus displayed on the LCD screen.
Soft Buttons
These buttons are used to select desired functions from the
menus displayed on the LCD screen.
Direction Keys
These buttons are used to edit the content on the screen or
navigate between menu items.
NFC Unit
Tag a smart device on the NFC unit to enable non-contact
short-range communications between the phone and the smart
device.
OK Button
This button is used to select/save an item where a cursor is
located in the menu status or to check the caller information
from an outbound line while receiving an incoming call.
Back Button
This button moves to a previous item.
Menu Button
This button displays menu items.
Headset Button
This button is used to talk using a headset.
Volume Button
This button is used to control the volume of the handset,
speaker, key tone, etc.
Mute Button
This button prevents the user’s voice from being relayed to the
other party during a call, when activated.
Speaker Button
This button is used to converse via the phone speaker instead
of the handset.
Dial Buttons
These buttons are used to enter numbers and characters.
Function Buttons
You can assign a frequently used function to each button.
When you press a specified button, the assigned function is
executed.
For details about how to set this function, contact the
administrator.
Conference
Button
This button is used to make a conference call by calling other
subscribers during call.
Message Button
This button displays the message menu.
Contacts Button
This button displays the contacts menu.

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Button
Function
Hold Button
This button is used to hold a call temporarily without hanging
up.
Transfer Button
This button is used to transfer a call to another number.
Call Switch
Button
If a UE is connected to a smartphone via FMC subscriber, NFC
or Bluetooth (smartphone mode), a call can be switched
between connected devices using the Move button.
Redial Button
This button is used to call the previous number.
LCD Screen
The configuration of the LCD screen is as follows:
- At the top of the screen, the icons representing phone function
settings are displayed.
- On the main screen, selectable menus, the call processing
status, or various messages are displayed.
- Soft menus are displayed at the bottom depending on each
status.
Left Program
Keys
These buttons are used to select desired functions from the
menus displayed on the LCD screen.
Handset
The handset is used to make calls when not using a headset or
earphones, or the speaker phone function.
Status Screen
Main Screen
Soft Menu Screen

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Navigation Buttons
The SMT-i5343 phone has navigation buttons that allow easy use of its functions.
Button
Function
Navigation
Direction
Keys
These buttons are used to edit the content on the screen or
navigate between menu items.
OK
- This button is used to select or save the item where a
cursor is placed in a menu mode.
- This button is used to check the caller information
received from an outbound line while receiving a call.
Direction key
OK button