Tally XPRESS T9412i User manual

XPRESS T9412i
XPRESS T9412n
USER’S GUIDE
December, 2000
084081

ii
Proprietary Notice and Liability Disclaimer
The information disclosed in this document, including all
designs and related materials, is the valuable property of
Tally and/or its licensors, as appropriate reserve all patent,
copyright and other proprietary rights to this document,
including all design, manufacturing, reproduction, use and
sales rights thereto, except to the extent said rights are
expressly granted to others.
The Tally product(s) discussed in this document are
warranted in accordance with the terms of the Limited
Warranty Statement accompanying each product. However,
actual performance of each such product is dependent upon
factors such as system configuration, customer data and
operator control. Since implementation by customers of each
product may vary, the suitability of specific product
configurations and applications must be determined by the
customer and is not warranted by Tally.
To allow for design and specification improvements, the
information in this document is subject to change at any time
without notice. Reproduction of this document or portions
thereof without prior approval of Tally is prohibited.
© Tally Printer Corp., 2000
Microsoft, Windows, Windows 95, Windows 98,
Windows Me, Windows NT, Windows 2000, and MS-DOS are
registered trademarks of Microsoft Corporation.
PostScript is a registered trademark of Adobe Corporation.
All other product, service, brand, or trade names used in this
publication are the trademarks or registered trademarks of
their respective companies or organizations. Tally disclaims
any responsibility for specifying which marks are owned by
which companies or organizations.
Copyright 2000
Tally Printer Corp.
8301 So. 180th St.
Kent,WA 98032
All Rights Reserved.

iii
CONTENTS
Chapter 1, Introduction 1
Overview 1
Xpress T9412i Highlights 1
Xpress T9412n Extras 1
Printer Options 1
System Requirements 2
Hardware Requirements 2
Xpress T9412i/n Features 3
Printer Driver Features 3
Status Monitor 3
Remote Control Panel 4
Energy Saving 4
Chapter 2, Getting Started 5
Overview 5
Safety Instructions 5
Selecting a Location 5
Unpacking 6
Checking Printer Contents 7
Identifying Printer Parts 8
Front View 8
Back View 8
Back Internal View 8
Installing the Toner Cartridge 10
Loading the 550-sheet Cassette 12
Changing Paper Sizes 14
Connecting the Printer Locally 15
Connecting the Printer With USB 16
Printing a Configuration Sheet 17
Chapter 3, Installing the Software 19
Overview 19
Software Contents 19
Installing the Software 19
For Windows 95/98/Me/NT/2000 19
Choosing a Printer Driver 21
For Windows 98 USB Connection 21
For Windows 2000 USB Connection 21
Using Add Printer 21
Selecting a Default Printer 21
Removing Printer Software 21
For the Macintosh 22
Installing the Macintosh Printer Software 22
Chapter 4, The Operator Panel 25
Overview 25
Operator Panel Buttons 25
Operator Panel Lights 26
Operator Panel Light Messages 27
Chapter 5, Using Print Media 29
Overview 29
Choosing Paper 29
Printing to the Output Trays 30
Using the Face-up Output Tray 31
Using Tray 1: The Multipurpose Tray 32
Printing Manually 34
Printing Envelopes 35
Printing Labels 36
Printing on Transparencies 37
Printing on Preprinted Media 38
Printing on Letterhead 38
Printing on Forms 39
Printing on Card Stock 40
Chapter 6, Printer Tasks 41
Overview 41
Basic Windows Document Printing 42
Windows Printer Properties 43

iv Xpress T9412i — User’s Guide
Macintosh Printer Properties 44
Canceling a Print Job 45
Canceling a Job From the Operator Panel 45
Canceling a Job from the Printer Window 45
Saving Toner 45
Manual Duplexing 46
N-Up Printing 48
Booklet Printing 49
First Page Printing 51
Scale Printing 51
Poster Printing 52
Printing Watermarks 53
Using Page Overlays 54
Creating a New Overlay 54
Using an Overlay 54
Setting Graphic Properties 56
Chapter 7, Maintaining Your Printer 57
Overview 57
Precautions 57
Internal Maintenance 57
Replacing the Toner Cartridge 58
Cleaning the Printer 59
Moving the Printer 60
Chapter 8, Printer Options 61
Overview 61
Precautions 61
Disconnecting the Power Cord 61
Discharging Static Electricity 61
Installing the
550-sheet 2nd Cassette (Tray 3) 62
Accessing the
Controller Board 65
Printer Memory Upgrade 66
PostScript Compatibility Upgrade 67
Replacing the Side Cover 68
Chapter 9, Troubleshooting 69
Overview 69
General Printing Problems 69
Error Messages 71
Operator Panel Error Messages 71
Print Quality Problems 73
Solving Print Quality Problems 73
Paper Jam Problems 77
Tips for Avoiding Paper Jams 77
Understanding the Paper Path 78
Clearing Paper Jams 78
Paper Jams in the Input Area 79
Paper Jams in the Engine Area 80
Paper Jams in the Output Area. 81
Paper Jams in Tray 3 82
Common Windows Problems 83
Common Macintosh Problems 83
Common PostScript Problems 85
Chapter 10, Customer Service 87
Overview 87
Assistance Nearby 87
Help From Within Your Company 87
Help From Your Dealer 87
Tally Technical Support 87
How to Contact Tally 87
Ordering Supplies 88
Tally Warranty and Service 89
Tally Service Contracts 89
Printer Limited Warranty 89
Warranty Period 89
Warranty Coverage 89
Warranty Support 90

v
Obtaining Warranty Service 90
Warranty Limitations 90
Appendix A, Printer Specifications 91
Operating Specifications 91
Media Specifications 93
Guidelines 93
Appendix B, The Remote Control
Panel 97
Information Tab 97
Paper Tab 97
Print Quality Tab 98
Configuration Tab 99
PCL Tab 100
Advanced Tab 100
Shifting the Printable Area 100
Appendix C, Safety Information 101
Laser Safety 101
CDRH Regulations 101
Ozone Emission 101
FCC Statement 102
Appendix D, The Status Monitor 103
Index 107

vi Xpress T9412i — User’s Guide

1
CHAPTER 1
INTRODUCTION
O
VERVIEW
The fully-featured Tally Xpress™ T9412i and T9412n laser
printers offer the best value today for dependable
monochrome printing. They deliver high resolution results
perfect for business presentations and reports. The
Multipurpose Tray, 550-sheet Cassette, and optional 550-
sheet 2nd Cassette combine to hold 1,200 sheets of paper.
The Xpress T9412i and T9412n has been designed to support
all major personal computer operating systems, including:
Windows
®
95/98, Windows Me,
®
Windows 2000,
®
and
Windows NT
®
4.0. Macintosh System 7.x and 8.x are
supported with the optional 10/100Base-TX network
interface card (NIC). These networking features allow users
or workgroups on a TCP/IP, Novell
®
Netware
®
, DLC/LLC,
or Apple EtherTalk
®
network to share the printer.
The following section reviews the features and options that
will allow you to take full advantage of your Xpress T9412i or
T9412n’s capabilities.
XpressT9412i Highlights
• Prints up to 12 pages per minute
• PCL6 printer language–standard
• Prints envelopes, transparencies, or label sheets
automatically from the Multipurpose Tray
• Up to 1,200 dpi
• A 66MHz RISC processor
• 4 MB of RAM standard, expandable to 68 MB
XpressT9412n Extras
• 16 MB of Ram standard, expandable to 80 MB
• PostScript
®
and PCL6 printer languages–standard
• Network ready with a NIC already built in
Printer Options
You can add these Xpress options to increase productivity
and performance.
• 550-sheet 2nd Cassette—accommodates several page
sizes including legal and 40-envelopes
• PostScript
®
Compatibility Upgrade Kit—included with
the T9412n model
• Network Interface Upgrade Kit (NIC) for the PC—
included with the T9412n model
• Network Interface Upgrade Kit (NIC) for the
Macintosh—included with the T9412n model
• Industry standard 72-pin DRAM SIMM’s
note:
The instructions in this guide assume that you are
familiar with your computer and/or network
configuration, and that your system is configured and
operating properly.
The XpressT9412i/T9412n Laser Printer

2 Chapter 1, Introduction
System Requirements
The Xpress T9412i and T9412n printers require the following
minimum system configurations:
Windows Operating System
• Microsoft Windows 95/98/Me, Windows 2000, or
Windows NT 4.0
• 486 or higher CPU
• CD-ROM drive
• 5 MB of free hard disk space
• 8 MB or more of RAM
Macintosh Operating System
• MacOS 8.6 or higher
• CD-ROM drive
Hardware Requirements
You need to provide one of the following cables in order to
connect your computer to this printer.
• For a direct connection, an IEEE 1284-compliant parallel
cable.
• For a USB connection, a certified USB cable.
• For an Ethernet connection from the Xpress T9412n
printer (or a T9412i with the optional NIC), use a
Category 5 twisted pair cable with RJ-45 connectors for
10/100Base-TX Ethernet.
note:
The XpressT9412i(n) with a network interface
card (NIC) automatically detects whether you have a
10 Mbps or 100 Mbps Ethernet connection. For better
performance,Tally recommends that you use shielded
cable when connecting to 100 Mbps Ethernet.

Xpress T9412i/T9412n Features 3
INTRODUCTION
X
PRESS
T9412
I
/T9412
N
F
EATURES
The features of the Xpress T9412i/n printer give you several
ways to set up and customize your print jobs. These include:
• The Xpress T9412 Series printer driver
• PCL6 printer driver and the optional Xpress PostScript
driver (standard with T9412n)
• The printer’s Remote Control Panel
Printer Driver Features
N-up Printing
This layout mode allows you to print out a
reduced version of your document or
booklet. It lets you scan multiple pages at a
glance and is accessible through the Layout
Mode area of the Finishing tab in your
Window’s driver.
Watermarks
With the watermark feature found in the
Window’s printer driver you can superimpose
a line of text diagonally across your final
output. Typical examples of watermarks are
the words “Draft” or “Confidential.”
Macintosh user’s can use this from the
Macintosh PCL driver.
Scale Printing
This feature allows you to scale your print job
to any supported paper size regardless of the
digital document size. This can be useful when
you want to check the detail in a small layout.
Manual Duplex Printing
Duplex printing or “duplexing” allows you to manually print
on both sides of the paper. You can use manual duplex
printing two ways.
Choosing Long Edge lets you have the
binding orientation along the long edge of
the paper as in a magazine.
Choosing Short Edge lets you have the
binding orientation along the short edge of
the paper as in a calendar.
The manual duplexing feature can be
accessed from the printer driver’s Properties
pages.
Status Monitor
The Xpress Status Monitor keeps track of the connection
between your PC and your printer. Printer status messages,
such as “Check Printer Cable or Power” show up on your
screen. See page 103 in Appendix D for more information on
this useful feature.
Unfortunately, the Status Monitor cannot monitor a printer
connected to a network. Nor does it work through Windows
NT.
ORIGINAL

4 Chapter 1, Introduction
Remote Control Panel
The Xpress Remote Control Panel or RCP gives you extra
control over print jobs. See page 97 for more information on
this advanced feature.
Energy Saving
The Xpress T9412i and Xpress T9412n
printers meet the requirements of the
Environmental Protection Agency’s
ENERGY STAR
®
Computers program
for printers. The purpose of this program
is to promote the manufacturing and marketing of energy-
efficient office automation equipment, thereby potentially
reducing combustion-related pollution. (The ENERGY STAR
emblem does not represent EPA endorsement of any product
or service.) As an ENERGY STAR partner, Tally has
determined that this product meets the ENERGY STAR
guidelines for energy efficiency.
ENERGY STAR is a U.S. registered mark.

5
CHAPTER 2
GETTING STARTED
O
VERVIEW
This chapter tells you how to safely set up and begin printing
right away with your new Xpress printer. Included are
instructions for
• Unpacking and selecting a location for the printer
• Checking box contents
• Identifying printer parts
• Installing the Toner Cartridge
• Loading the 550-sheet Cassette
• Connecting the printer
• Printing a Configuration Sheet
S
AFETY
I
NSTRUCTIONS
To protect yourself and your equipment from possible
damage, always follow these precautions.
• Protect the printer from dampness or spills
• Do not block or cover the vent on the left side of the
printer.
• Follow all set up, maintenance, and cleaning directions
carefully.
• Do not attempt to repair the printer by tinkering with it
yourself.
• Read the installation instructions carefully before you
plug in your printer, and follow all warnings.
• After initial setup, keep this User’s Guide and the Tally
Xpress Solutions CD handy for future referencing.
• The fuser area, under the Top and Back Covers is very
hot. Let the printer cool before touching these areas.
WARNING! This printer is intended to be electrically
grounded.It comes with a three-wire grounding plug.This
plug will only fit a grounded AC outlet or power strip.This
is a safety feature.Do not defeat the purpose of the
grounding plug by removing the third pin.
S
ELECTING A
L
OCATION
Select a level, stable place with adequate space for air
circulation. Allow extra space for opening covers and trays.
The area should be well-ventilated and away from direct
sunlight or sources of heat, cold, and humidity. See the image
below for clearance space. Do not set the printer close to the
edge of your desk or table!
Allow 4”
19”
13”
12”
Keep printer vent
unobstructed.
note: To take advantage of the
many XpressT9412i andT9412n
features, install the driver software
after the printer is connected. See
Chapter 3 for specific installation
instructions for your operating
system.
on left side.
For more details on
clearancespaceseepage
92.

6 Chapter 2, Getting Started
U
NPACKING
Follow these steps to safely unpack the printer.
1. Open the top cover of the packing box and remove the
QuickStart Guide (the Xpress Solutions CD and Tally’s
service information are included), Toner Cartridge,
User’s Guide (s), and Power Cord (A) .
2. Carefully lift the printer out of the box (B) . Use the hand
grips on both sides of the printer.
3. Make sure all items are included in the box (see the list
on the next page).
4. Remove any packing tape from the printer.
5. Pull out the 550-sheet Tray from the printer and remove
the packing tape (C) .
Save the printer box and all packing materials that
came with your printer in case you need to ship it later.
Unpacking the Printer
note: Do not discard the box and
packing material in case you need
to ship it later.
Hand Grip
The front of the printer should
be facing you when you lift it!
This printer weighs about
24 lbs.
B
A
C

Checking Printer Contents 7
GETTING STARTED
C
HECKING
P
RINTER
C
ONTENTS
Take a moment to verify that the following items were
included in your printer box.
• Xpress T9412i or T9412n Printer
• 550-sheet Cassette (already installed in printer)
• QuickStart Guide (includes the Xpress T9412 Series
Solutions CD and ServiceXpress information)
• Power Cord
• Toner Cartridge
Not Included …
IEEE 1284-compliant
bidirectional parallel cable
To connect your printer,
you need to provide the
proper cable.
note: Save the box and
packing material in case you
need to ship printer.
Power Cord
Toner Cartridge
User’s Guides
• XpressT9412i User’s Guide
For local connection:
QuickStart Guide • XpressT9412i Network Guide
(included withT9412n model)
Certified USB cable
For USB connection: Category 5 twisted pair cable
For Ethernet network connection:
with RJ-45 connectors
550-sheet Cassette
If any items are missing or damaged, immediately contact the
store where you purchased the printer.

8 Chapter 2, Getting Started
I
DENTIFYING
P
RINTER
P
ARTS
Use the illustrations on the facing page to identify printer
parts for the Xpress T9412i or T9412n.
FrontView
• Top Cover —provides access to the Toner Cartridge (also
serves as the Main Output Tray).
• Main Output Tray —holds up to 250 printed sheets.
• Operator Panel —has two control buttons and four
indicator lights (LEDs).
• Hand Grips —used for lifting the printer.
• Paper Level Indicator —a see through window showing
paper supply.
• 550-sheet Cassette —standard input tray. Referred to as
Tray 2 in the printer software.
• Multipurpose Tray —drops open to hold various
amounts of paper, envelopes, labels, or transparencies.
Referred to as Tray 1 or Tray 1 (Manual) in the printer
software.
BackView
• Interface Panel —contains the Controller Board ports and
any added options such as a network interface card
(NIC).
• Back Cover —acts as the Face-up Output Tray when
opened out.
• Power Cord Connector —for attaching the Power Cord.
• Power Switch —for turning the printer ON and OFF.
• Vent —allows ventilation.
Back InternalView
• Fuser Unit —uses heat and pressure to adhere the image
to the paper.
• Face-up Output Tray —receives heavier printed media.
•Back Feed Roller—feeds media to the Face-up Output
Tray. Swings out to help clear paper jams.
Serial Number Label
Model Number Label
Contains:
• Model number
• Tech support number
• Service number
• Order numbers for
supplies and options

Identifying Printer Parts 9
GETTING STARTED
Interface Panel
Contains:
• Parallel port
• USB port
• NIC port
withT9412n model or
with NIC option
Top Cover
Operator Panel
Main OutputTray
Back Cover
Connector
BACK INTERNALVIEW
BACKVIEW
FRONTVIEW with the Optional 550-sheet 2nd Cassette
550-sheet Cassette
FRONTVIEWT9412i(n) Model
Important Printer Parts
Power Switch
Hand Grip
Power Cord
MultipurposeTray
Face-up OutputTray
Back Feed Roller
(Tray 2)
Vent
550-sheet 2nd Cassette
Paper Level Indicator
(Tray 1)
Fuser Unit
(Face-up OutputTray)
(Tray 3)

10 Chapter 2, Getting Started
INSTALLING THE TONER CARTRIDGE
1. Lift the Top Cover (A, B).
2. Remove the Toner Cartridge from its bag (C). Do not
open the shutter or touch the shiny green material on the
OPC unit located on the underside of the Toner
Cartridge.
Caution! To prevent damage from light, keep the
Toner Cartridge covered until you are ready to install it.
3. Hold the cartridge horizontally and shake as shown
about 10 times (D).
4. Rock the Toner Cartridge forward and back several times
(E) loosening and distributing any toner that may have
settled during storage.
5. With the Toner Cartridge on a sturdy surface, pull the
end of the sealing tape straight out (F).
6. Locate the cartridge slots on the inside of the printer (G).
BC
G
A
F
E
D

Installing the Toner Cartridge 11
GETTING STARTED
7. Notice that the slots on both sides are curved (H).
note: During installation the shutter that covers the
green shiny material inside theToner Cartridge will flip up
on the front of the Cartridge Guide exposing the green
shiny material to the inside of the printer.
8. Grasp the handle and gently guide the Toner Cartridge
into the printer (I).
9. The Toner Cartridge will click into place (J).
10. Close the Top Cover (K).
J
HI
K
Shutter
Cartridge Guide
Front of

12 Chapter 2, Getting Started
LOADING THE 550-SHEET CASSETTE
The 550-sheet Cassette (Tray 2) can hold up to 550 sheets of
medium weight paper—letter (U.S.), legal, folio, or A4. See
page 95 for a list of media that can be used.
1. Pull the 550-sheet Cassette tray out of the printer (A).
2. Push down the metal plate in the bottom of the tray until
it clicks (B).
3. Fan the paper (C).
4. Load paper print-side down (D).If tray needs adjusting
to fit your paper stack, see page 14.
5. Make sure the paper stack is flat and that it fits under the
metal corner tab (E).
D
note: The 550-sheet Cassette will
be referred to asTray 2 in the printer
driver and Operator Panel.
B
A
Print-side down
C
Do not overfill the cassette!
Metal CornerTab
E

Loading the 550-sheet Cassette 13
GETTING STARTED
6. You can fill the tray to the Paper Limit Line on the Back
Paper Guide of the tray (E).
7. Steady the printer with one hand and slide the tray back
into the printer (F).Directions for adjusting the paper
tray size are in the following section, “Changing Paper
Sizes.”
8. The Paper Level Indicator will show how much paper is
in the tray (G).
E
G
F
Paper Level Indicator
Paper Limit Line
Do not overfill the cassette!
WARNING! When inserting the tray, do
not steady the printer by putting one hand
at the back of the printer. Steady the
printer with one hand on top of the printer
instead.
Tray is empty
when indicator
is orange

14 Chapter 2, Getting Started
CHANGING PAPER SIZES
1. To adjust for different paper lengths pinch the metal tab
on the Back Paper Guide (A).
2. Slide the Back Paper Guide so that the pointer matches
the desired size indicated on the bottom of the tray (B).
3. After loading the media print-side down, pinch the Side
Guide and slide it until it lightly touches the media (C).
4. If necessary, pinch and adjust the Back Corner Guide as
shown (D).
5. When you first change paper sizes from Letter, a
mismatched paper error warning may show on the
Operator Panel. Press the Go/Continue button to
continue printing.
note: You cannot useTray 2 to print envelopes.
D
LGL
FOLIO
A4
LTR
EXEC
JIS B5
note: The 550-sheet Cassette will
be referred to asTray 2 in the printer
software.
B
A
Print-side down
C
Do not move the Side Guide too far into or away from the paper stack!
Back Paper Guide